Lincoln MKX Complaints

1,418 consumer complaints on file.

#11628023November 30, 2024
ENGINE
Vehicle randomly dies while driving. Can happen at anytime and at any speed. No warning at all. Does not leave a check engine light so no code is recorded. Very dangerous. Otherwise vehicle runs well but is too dangerous to drive. All steering, acceleration, brakes, etc. are lost when it dies. Will immediately start back up if in park or neutral and foot on the brake. Again - DANGEROUS! This has been going on for over 6 months now. Some days all ok and other days can be multiple events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623345November 3, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Moonroof glass component off track described by third party Lincoln/Ford mechanic, and will not go back on track when using buttons to open and close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619811October 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The ABS module has failed. Lincoln doesn't have one and they don't know when the will. Apparently (from what I gather from Lincoln Corporate) there is a plethora of these units that have failed. Why is this not a safety recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619268October 11, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
My 2007 Lincoln MKX had an SUA and within 10 feet totaled the front end when it was thrust into a cement building. This happened On [XXX] and the vehicle is available for inspection here in Ft. Wayne, Indiana. In 2010 Lincoln implemented an override device to the brake system knowing of the problem and there was no recall for vehicles prior to 2010. My safety was put at risk and that of others. If someone had been exiting the store or walking down the sidewalk they could have been killed. I am suffering with physical and mental problems as a result of this. Police report also states this was definitely a vehicle malfunction. There were no warning signs prior to the incident. Claim has been filed with the Office of General Council at Lincoln, but remains unresolved to date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11617589October 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Lincoln MKX. The contact stated that while attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond as needed. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the ABS system needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617505October 1, 2024
POWER TRAIN
The contact owns a 2011 Lincoln MKX. The contact stated that while the vehicle was stopped at a traffic light, upon shifting the gear shifter into drive, the vehicle started reversing independently. The contact turned off and restarted the vehicle five times before the vehicle started operating as intended. The vehicle was then driven to the residence. The vehicle was not taken to the dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614380September 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Lincoln MKX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, while the brake pedal was depressed; the contact heard a hissing sound coming from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614318September 12, 2024
POWER TRAIN
The contact owns a 2008 Lincoln MKX. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613278September 7, 2024
AIR BAGS
I am satisfied with the help that the customer service assisted me with and that was getting my service moved up to September 26th from the original date of October 30th. But I am not satisfied with the remedy. I have received several written letters from Lincoln that go into detail of the recall on my car and as well they say and in BIG RED LETTERS ..DO NOT DRIVE YOUR CAR UNTIL REPAIRS ARE DONE. WELL, I should say that you see my 2010 Lincoln Mkx is my and only vehicle I own I can not just park it up and forget I have a life and a job because of no fault of my own that my one and only car urgently is needing repair to the factory installed air bags. Therefore I ask Lincoln to assist me with a rental until my car had been repaired. I do not feel safe DRIVING MY CAR.Letter's I have on hand from Lincoln plainly stating DO NOT DRIVE. I am upset Lincoln ortrays they care so much to bombard me with all the recall letters and such but pretty much told me NO WE DONT DO RENTAL CARS So what I am to do??? I don't have rental coverage on my insurance. I couldn't afford it. So what choice do I have??? If I do die from their faulty air bags imploding on me atleast make sure my children and grandchildren knew I begged for a rental but Lincoln couldn't back me with that. I guess making luxury car's for so many years has not left them with much profit Seeing as how in a life or death situation brought on by their mistake they leave their customers to chance it because it cost to much for rentals to ensure their customers are kept safe until their car is serviced and safe to drive. They have no compassion for people is how I am feeling about this whole situation. Only covering themselves legally in the cheapest fix possible to avoid legal issues. Guess Lincoln owners are just numbers and dollar signs and not mothers, fathers, daughters, sons, aunt or uncles or grandparents that are loved and would be missed severely in the event of their death by a recalled air bag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613005September 6, 2024
SERVICE BRAKES
Continious soft brake pedal , with failure of brakes a couple of times nearly causing wreck. Auto inspected by Reineke Ford Findlay, Oh. Needs replacement of ABS brake module - hydrolic and electrical. No warning lights ever. Ford needs to extend the ABS module recall to include additional years, one of those being my 2014 MKX. To add to problem, even if I could afford to fix $2,000.00 repair......parts are on backorder........hence defining what a problem this is! This has been going on since April 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612409September 3, 2024
AIR BAGS, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
My 2007 Lincoln MKX was in Drive with the brake depressed waiting to back up into a traffic lane from an angled parking space in front of a small shop in our historic downtown area. Suddenly, the vehicle accelerated forward at a high rate of speed jumping the shallow curb and slamming into the cement foundation of the store. Continuing to depress the brakes made no difference in stopping the jarring unintended forward motion. The speed moving forward was so high that in the 10-12 feet from the curb to the store entrance the impact demolished the entire front of the vehicle even bending the front axels. The airbags did not deploy at all. The witness interviewed, reported loud screeching tires as her back was to the scene during the collision. Local PD, EMS and Fire all responded, with a full police report filed. It was extremely fortunate no person was either on the sidewalk or in the entrance to the storefront. My injuries included severe bruising to the right side of my neck, as well as a hematoma on my right tibia and an oblique fracture to bones in my right foot. There were no passengers in the car with me. The accident, and extreme concern over the malfunction of the vehicle allowing it to take control away from myself as the driver, has been reported to Ford Lincoln and a claim number established. My insurance company took possession of the vehicle from the tow lot after three days after determining it was a total loss. To reiterate, there was no warning at all before the incident. I was simply waiting for traffic to clear, so I could put the vehicle from Drive into Reverse and pull out of the parking space.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11612178September 2, 2024
SERVICE BRAKES
My brakes have failed on this car three times. I had new front and back brakes installed on [XXX] mileage 44882. Again my brakes failed on [XXX] mileage 47626. A new brake booster was installed along with front brakes. Again on [XXX] brakes failed again and a brake booster and front brakes were installed. Mileage 54924. Today I was driving to my daughters house in Zanesville, Ohio and my brakes failed again. My car is still down in Zanesville because I could not drive it home. The mileage is 57000. Every time this happens I risk an accident. Even though the brake booster is covered by extended warranty, because Lincoln knows about this problem, I still have to pay for brakes and other cost. Isn't there anything that can be done about this? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611996September 1, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two occasions i was on my way to church when the brake pedal went completely to the floor with no braking effect. i pumped the brake peddle several times and then in both instances braking was reestablished. These instances happened about a month and a half apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609682August 20, 2024
SERVICE BRAKES
In June 2024, i received a letter dated March of 2024 for a Customer Satisfaction Program 13N02 that ended before i had a chance to take my vehicle into the repair shop to have this item fixed. Actually, i received the letter past the date that it could qualify for the repair as it was 10 years from the original warranty or 150,000 miles. My original warranty start date was December 2013. So they sent the "Customer Satisfaction Program notice 13N02" After the date it could be repaired. I called the dealership anyway, despite their error, to see if they may want to fix this Spongy Break Pedal anyway since they had messed up their mailing date. (Shultz Lincoln in Wexford, PA) They declined and told me they would be happy to look at it for a low fee of $180.00. I told them they should do it for free. I then called Lincoln directly where i spoke with a very nice gentleman. He looked through every possible scenario and decided that i was not able to get it fixed under the program. There really should be some type of law disallowing them to send out post dated letters knowing very well that they were not going to fix it because it was past the date of repair. My brake pedal hits the floor when i try to stop and if i do not push on the pedal hard enough to brake without the booster kicking in, i bump into things. Solution, i have attached a 2 channel dash cam to the vehicle with a live feed posted to a server in order to document my death caused by Lincoln. I have instructed my attorneys to release the feed upon my death and have authorized a law suit in my name. if won, they have been told to distribute the money to all of the homeless people that the Lincoln Executives drive past with their pocket tight and windows up every day on their way to work. This should be a crime. They should fix their safety issues, they should not be allowed to send out notices offering to pay for repairs that they do not plan on repairing. Also, they could spare a dollar for the Homeless
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11608569August 14, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
A dangerous stall of the engine happens when accelerating,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605060July 29, 2024
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Battery drain How was your safety or the safety of others put at risk? stranded due to battery failure Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603468July 19, 2024
SERVICE BRAKES
Brake line failure. Had local repair shop repair brakes and realign, because I had to jump a curb at 40mph to avoid collision. Ford refuses (thru nonresponsive) to pay damages. Recall repaired weeks later by plate valley ford of Kearney NE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600812July 10, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2013 Lincoln MKX. The contact stated when the vehicle was started the "Service Brakes" warning light illuminated. The contact stated that several other unknown warning lights were illuminated when the vehicle was started several days later. The vehicle was taken to a local dealer to be diagnosed who retrieved DTC code: U3000; 49-68. The dealer determined that the ABS module needed to be replaced; however, the parts to repair the vehicle were on a national backorder. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 92,109.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596270June 24, 2024
SERVICE BRAKES
The brakes suddenly became very difficult to depress to make the vehicle come to a stop. Emergency repair was necessary, as driving to the dealer was unsafe. Brake booster was filled with fluid. The car then had to be towed to Dealer, where repair required replacement of Brake Booster, Master cylinder, and Booster vacuum hoses. There are recalls for this same make, model and year. Though my VIN does not come up in those vehicles covered by the recall, it is the EXACT same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591518May 30, 2024
SERVICE BRAKES
What system Failed: Hydraulic Control Unit within the braking system. Brake Pedal and Master cylinder in good working order. Safety Concern: Vehicle failed to stop. Peddle completely to the floor. Accident avoided. Problem Reproduced or confirmed by Service Center: Yes, at a cost of $1,699.00 Inspected: Yes. Vehicle has low miles. Odometer: 114,591 Warnings: No lights or warnings, attempted to stop and brake pedal to the floor. Stopped driving until repairs made. Unsafe! Vehicle failed to stop in normal traffic without warning, speed was approximately 45 mph. Personal Information: Site stated do not list personal information. Therefore, repair invoice available upon request. No upload given at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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