Lincoln MKX Complaints

1,418 consumer complaints on file.

#11434192September 24, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433262September 16, 2021
SERVICE BRAKES
I was driving my 2010 Lincoln MKX in heavy traffic when the signal light turned red. When I pushed the brake to stop it was very stiff and I almost hit another vehicle. I could have been seriously injured if I had it another car because there is another safety recall on this vehicle relating to the driver airbag spewing shrapnel in a front end collision. I have had the recall notice regarding the air bag for almost a year already. Ford motor company deemed my vehicle safe to drive with this airbag issue. As it turns out, the brake booster bladder has a tear in it. I purchased the vehicle in 2020 and never was never sent a recall notice on the brake booster even though Ford Motor Company knew about it. According to what I have read online, Ford Motor decided that the recall was only good for a specific amount of time. How can that possibly be the case. This is a safety issue that should be covered for the life of the vehicle. Someone needs to do something about this before someone is seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432921September 14, 2021
SUSPENSION
REAR END - REAR DIFFERENTIAL I TOOK CAR IN MANY MANY TIMES BECAUSE OF A STRANGE NOISE IT WAS MAKING AND THEY KEPT TELLING ME NOTHING IS WRONG, WELL NOW MY REAR END SOUNDS LIKE IT IS FALLING APART. THEY GAVE ME MY CAR BACK AND TOLD ME PARTS ARE ON A NATIONAL BACKORDER. NO WARNING LIGHTS IN THE CAR ARE ON, NOR EVER CAME ON. MY CAR WAS SERVICED REGULARLY BY THE LINCOLN DEALERSHIP, Bob Ferrando in Girard, PA. I ONLY DRIVE TO WORK AND STORE SO LITTLE MILEAGE. I AM JUST AT 64,000 MILES AND IT IS A 2013. DEALERSHIP TOLD ME THAT THEY ALSO HAVE A 2016 LINCOLN IN THE SHOP WITH THE SAME PROBLEM. I AM REPORTING THIS BEFORE ANY ACCIDENT OCCURS. DEALERSHIP GM HAS LIED TO ME SAYING THE HEAD OF SERVICE IS LOOKING INTO THIS AND HE WILL CALL ME. I WAITED AND WAITED THEN I CALLED HIM AND HE SAID THAT THE GM NEVER TALKED TO HIM ONCE ABOUT MY CAR OR SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432944September 14, 2021
AIR BAGS
Takata recall. The contact owns a 2007 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432991September 14, 2021
SERVICE BRAKES
I was driving and when I pressed on the brake, the pedal went far down and had no indication of the care stopping. It did, but it took a long time to brake. I took it for repair at Firestone, because my dealer warranty was expired. However, the Firestone let me know there is a booster brake replacement letter; the number of the recall is: 13N02. My car still qualifies as it is under 150,000 miles. The dealership repair denies my car is eligible; the main Lincoln office customer service representative also denied my car based on the vin. Is this correct? The letter of Customer Satisfaction Warranty shoes no exception based on vin?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432289September 9, 2021
UNKNOWN OR OTHER
The contact owns a 2011 Lincoln MKX. The contact stated that while the husband was driving approximately 50 mph a 2nd vehicle crashed into the front passenger side of the vehicle. During the crash, the front driver side seat belt failed and did not secure the driver and the driver side air bag did not deploy. The driver sustained fractured sternum, chest, head, neck, and back injuries and was transported to the local hospital. A police report was filed at the scene and the vehicle was towed away. The cause of the failures was not determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11431002August 30, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Lincoln MKX. The contact stated while driving at an undisclosed speed, the brakes would fail intermittently, and the brake pedal was difficult to be depressed. The vehicle was taken to an independent mechanic and diagnosed as a brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430715August 27, 2021
SERVICE BRAKES
The contact owns a 2013 Lincoln MKX. The contact stated while driving 30 MPH, he heard an abnormal noise and had to depress the brake pedal to the floor to stop the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the brake booster system needed to be repaired. The vehicle was repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429022August 13, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Driving late at night from dinner, brakes failed. Took MKX to servicing dealer, replaced m/cyl problem still there, order brake controller two weeks ago, part on shortage no due date. Part fit alot of models and years. FMC should pay for parts, very safety failure, we live in rural area and have the car serviced at Ford/Lincoln. no warning lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428270August 8, 2021
BACK OVER PREVENTION
Backup camera is now displaying completely upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427029July 29, 2021
SERVICE BRAKES
The power brake booster failed. This happened without any warning or warnings lights coming on. We noticed a hissing sound when using the brakes and a spongy feel. We often had to push the brake almost to the floor in order to stop the car! This put us and others at risk because the brakes were not working properly. We took the car to an auto repair shop and they diagnosed the issue as the power brake booster needing to be replaced. This first started happening a couple days ago. We are now afraid to drive it. Upon doing research, we noticed this is a known issue with Ford and Lincoln and our car was manufactured one month outside of the Customer Satisfaction Program 13N02. This program repairs this exact issue at no cost within 10 years and on cars up to 150k miles. Our car has 81k miles on it. There is no question about the dangers of these vehicles on the road. There should be a recall and it should be extended to cover OUR CAR. We should not have to pay out of pocket for the EXACT same issue others whose car was manufactured one month earlier are being covered for. The issue was clearly not resolved when our car was manufactured. Please look into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426724July 27, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
I was driving my car and a car pulled in front of me I pressed a little harder on the brakes and after that the brakes went to the floor. I brought to my mechanic and he said that the seal on hydraulic brake was broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426022July 22, 2021
AIR BAGS
The contact owns a 2007 LINCOLN MKX. The contacts husband stated while driving approximately 35mph when the driver side airbag inflated without warning which resulted in the contact's husband to lose control and crash the vehicle into a vehicle in front. 4 persons were injured (the contacts husband and 3 other individuals that were in the other vehicle) the occupants in the other vehicle went and sought medical treatment (contact does not know the type of injuries) while the contact's husband did not seek medical treatment for bruising. A police report was filed. The vehicle was towed to a police lot. The contact stated no warning lights were illuminated. The vehicle was towed to an unknown dealer and diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 205,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11425763July 21, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
The contact owns a 2011 Lincoln MKX. The contact stated that at start-up of the vehicle, the brake pedal would intermittently depress to the floorboard without warning. Additionally, there was an abnormal high-pitched sound coming from the brake booster. The contact had initially taken the vehicle to the dealer where he was informed that no fault had been found with his brakes upon inspection. As the intermittent failure persisted, the contact then took the vehicle to an independent mechanic where he was informed that the vehicle was placed under recall for the brake booster. The vehicle was taken back to the dealer where he was informed that the vehicle no longer qualified for the 10 years/100,000-mile recall repair. The manufacturer was also notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425708July 20, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2007 Lincoln MKX. The contact stated that there was a strong gasoline odor inside of the vehicle. The contact stated that there was no warning light illuminated. The vehicle was diagnosed with needing the fuel tank replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V682000 (Fuel System, Gasoline) however, the Vin was not included. The manufacturer was informed of the failure and confirmed that the Vin was not included. The failure mileage was approximately 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424614July 13, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Lincoln MKX. The contact stated while his wife was driving 35 mph and coming to a stop, the brake pedal was depressed but hesitated to respond causing 30 feet stopping distance delay. The contact stated that the brake pedal was soft. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power brake booster had failed, and the failure was related to an unknown recall. The vehicle was not repaired. The contact stated the failure reoccurred while driving. The vehicle was taken to the dealer, who informed the contact that the vehicle could not be repaired under the unknown recall since the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the repair would not be completed under the recall. The vehicle was not repaired. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423923July 8, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2011 Lincoln MKX. The contact stated that the driver’s side front door latch was faulty which caused the door ajar warning light to illuminate while the door was properly closed. The alarm system would also activate intermittently due to the door ajar warning light being illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty coverage. The contact was referred to the NHTSA for assistance. The failure mileage was 124,799.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423791July 7, 2021
SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2016 Lincoln MKX. The contact stated that while entering the vehicle and adjusting the seat adjuster switch, the seat failed to move forward. The contact restarted the vehicle and depressed the seat adjuster button and the seat moved forward but failed to stop. The contact moved forward into the steering wheel and squeezed his leg under the steering wheel. The contact turned off the vehicle for the seat to stop moving. The contact exited the vehicle however, the failure persisted. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423400July 4, 2021
SERVICE BRAKES
Have a recall for the emergency brake light coming on due to possible brake line rupture. I took it into the dealership and they told me I needed a battery and the light would go out!!! While the light is still on after 2weeks leaving the dealership. I had an appointment for them to fix the issue with an service loaner to be giving them I was called a day before and they told me a vehicle would not be available cause customers cars had been damaged! Now what do that have to do with an safety issue regarding brakes that may cause me and my family to be in an accident? They have not contacted me other than to tell me my extended warranty will pay for it! That means I have to pay a deductible which I had already given $200 previous for that issue and it wasn’t solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423264July 2, 2021
UNKNOWN OR OTHER
My brakes will go out for no reason. Also, my electrical system (dashboard) will freeze up for no apparent reason. I have taken it to the Ford dealership numerous times, but I was told neither was a recall issue and they could not help me unless it happened when they could actually "see" it happen. Yes. They said that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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