Kia Sorento Complaints

10,397 consumer complaints on file.

#10429172October 8, 2011
FUEL SYSTEM, GASOLINE
WITHOUT NOTICE THIS VEHICLE STOPPED ACCEPTING FUEL PROPERLY. WHEN YOU ATTEMPT TO REFUEL, GASOLINE DOESN'T LEAK OUT, IT SPRAYS AS IF UNDER PRESSURE. MY WIFE, DAUGHTER AND I HAVE EACH BEEN SPRAYED ON DIFFERENT OCCASIONS. EVEN FILLING VERY SLOWLY CAUSES FUEL TO SPRAY FROM VEHICLE. I WOULD BE GLAD TO VIDEO IT AS IT OCCURS. IT OCCURS EVERY TIME AND CREATES A VERY SERIOUS FIRE HAZARD FOR MY FAMILY AS WELL AS OTHER CUSTOMERS AT THE FILLING STATION. I RECENTLY HAD AN ASE CERTIFIED TECHNICIAN EVALUATE THE VEHICLE AND NO PROBLEM WAS FOUND. THIS WAS GOING TO BE MY DAUGHTERS FIRST CAR BUT I DON'T FEEL ITS SAFE FOR HER AND WOULDN'T WANT TO TRADE IT TO SOMEONE AND ENDANGER THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428930October 6, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT TWO CHILDREN WERE ABLE TO SHIFT THE VEHICLE INTO NEUTRAL WHEN IT WAS PARKED AND SHUT OFF. AS A RESULT, THE VEHICLE ROLLED FORWARD UNTIL CRASHING INTO BUSHES. BOTH CHILDREN SUFFERED MINOR INJURIES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED TO ITS SPECIFICATIONS. THE CONTACT WAS ALSO INFORMED THAT ALL VEHICLES MADE BY THIS MANUFACTURER COULD BE SHIFTED OUT OF PARK IN THE SAME MANNER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10428862October 5, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
WAS DRIVING APPROX 60 MILES PER HOUR AND FUEL PRESSURE DROPPED; ENGINE SHUT OFF. WAS ABLE TO RESTART AND DRIVE BUT FOR ONLY A FEW MILES AT THE TIME. THIS HAPPENED OVER COURSE OF COUPLE OF DAYS. HAD FUEL PUMPED REPLACED. AFTER FUEL PUMP WAS REPLACED I HAD PROBLEMS FUELING VEHICLE. GAS WOULD BUBBLE UP AND SPRAY OUT OF GAS TANK. HAD TO PUMP SLOWLY. GAS WOULD GET ALL OVER ME, VEHICLE AND GROUND. RETURNED VEHICLE BACK TO REPAIR SHOP SIX TIMES OVER THE COURSE OF SIX WEEKS; HAD OTHER PART REPLACED. VEHICLE STILL LOSING FUEL PRESSURE, SHUTTING OFF AND NOT ABLE TO PUMP GAS WITHOUT IT SPURTING OUT OF TANK. VEHICLE PARKED AS I FEEL IT IS NOT SAFE TO DRIVE FOR ME OR DAUGHTER. OUT OF 600 DOLLARS AND NOT VEHICLE TO DRIVE. SOMETHING FROM MANUFACTURER SHOULD BE DONE. THIS IS A DANGEROUS SITUATION. I AM AFRAID OF VEHICLE STARTING A FIRE WITH ME IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428737October 4, 2011
STEERING, POWER TRAIN
WHILE TRAVELING DOWN THE ROAD IN MY 2005 KIA SORENTO MY CAR LOST STEERING. MY BRAKE LIGHT AND BATTERY LIGHT CAME ON, I TOOK IT TO THE DEALER WHERE THEY TOLD ME CRANKSHAFT BOLT HAD BROKE WITH HALF OF IT STUCK IN ENGINE. KIA REFUSES TO ADDRESS THE ISSUE WITH SOME MANY PEOPLE HAVING IT. IT IS A DANGEROUS CONDITION THAT CAUSES YOU TO LOSE STEERING WHILE DRIVING LUCKILY I DIDN'T CRASH, BUT SOME MANY OTHERS HAVE. KIA MUST RECALL THIS CRANKSHAFT BOLT ISSUE, SOMEONE MY GET SERIOUSLY HURT OR KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428363October 3, 2011
ENGINE AND ENGINE COOLING
CRANKSHAFT HARMONIC BALANCE BOLT KEEPS BREAKING. BEEN REPLACED 2 TIMES NOW. SAW ON SOME OTHER WEBSITES WHERE OTHER PEOPLE ARE HAVING THE SAME PROBLEM. SOME OF THEM ARE GETTING LAWYERS BECAUSE KIA IS REFUSING TO FIX THE PROBLEM. MY WARRANTY RAN OUT SO THEY WON'T FIX . ALL OF MY REPAIRS HAVE BEEN AT MY OWN EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428261October 3, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE HEARD A POPPING NOISE AND THE REAR WINDSHIELD SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 33,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428112October 1, 2011
POWER TRAIN
WHEN STARTING VEHICLE WITH THE START BUTTON, THERE IS A LOUD POPPING SOUND AND THE VEHICLE EITHER WANTS TO LUNG FORWARD OR BACKWARDS IN THE PARK POSITION, TOOK THE VEHICLE BACK TO THE DEALER THE FIRST TIME, I'M TOLD THAT UNTIL THEY ACTUALLY HEAR THE NOISE THEY CANNOT DETECT WHAT IS CAUSING IT SINCE NO CHECK ENGINE LIGHT COMES ON THEY DID NOTHING SINCE THEY DIDN'T HEAR THE NOISE. TOOK VEHICLE BACK SECOND TIME AS NOW THE SOUND IS GETTING LOUDER AND THE LUNGING IS MORE PROMINENT , AS THE SERVICE MANAGER WAS CHECKING THE VEHICLE IN SHE STARTED VEHICLE AND HEARD THE POP SOUND, SAID KIA PUT OUT AN UPDATE FOR A PART UNDER THE DEALERSHIP RECALL NUMBER SA087 AND THAT OTHER VEHICLE THAT WERE BROUGHT IN FOR THE SAME REASON WERE UPDATED AND THEY HAD NO OTHER VEHICLES COME BACK AFTER THE UPDATES INSTALLED. I WAS RELIEVED TO KNOW THAT FINALLY, SOMETHING WILL BE DONE, UNFORTUNATELY, I RECEIVED THE VEHICLE BACK AFTER THE UPDATE AND IT IS STILL DOING THE SAME THING. IT DOES NOT DO THIS EVERY TIME I START THE VEHICLE, HOWEVER, IT IS PLAYING ON MY NERVES EVERY TIME I GO TO START IT I CLOSE MY EYES AND PRAY IT IS NOT GOING TO HAPPEN AGAIN, IT DID AND STILL DOES. I DID FILE A CASE DIRECTLY WITH KIA DIRECT WHEREAS THEY ARE MONITORING IT, I SAW WHERE THERE ARE OTHER PEOPLE HAVING THIS SAME PROBLEM. YOU PURCHASE A BRAND NEW VEHICLE ASSUMING YOU HAVE PEACE OF MIND AND I AM SCARED TO EVEN GET IN THIS VEHICLE. CALLED THE DEALERSHIP, AND WANTS TO SET UP YET ANOTHER APPOINTMENT, THIS IS A GREAT INCONVENIENCE, BACK AND FORTH ONLY TO BE TOLD THEY CANNOT FIND ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427834September 29, 2011
ENGINE AND ENGINE COOLING
UNDER NORMAL OPERATION AT HIGHWAY SPEED, THE CRANKSHAFT BOLT BROKE AND ALLOWED THE HARMONIC BALANCER/CRANKSHAFT PULLEY ASSEMBLY TO COME FREE OF THE CRANKSHAFT. THIS RESULTED IN A BROKEN CRANKSHAFT SPROCKET, CRANKSHAFT POSITION SENSOR AND TIMING BELT. THE VEHICLE WAS NOT COVERED UNDER WARRANTEE BECAUSE IT IS NOT CONSIDERED PART OF KIA'S DRIVETRAIN BECAUSE IT IS NOT A LUBRICATED PART. THE VEHICLE WAS OUT OF SERVICE FOR 14 DAYS. ON SEPTEMBER 22, 2011 THE SAME BOLT CAME LOOSE AND SNAPPED THE SPRING PIN ALIGNING THE BALANCER WITH THE CRANKSHAFT SPROCKET. THIS RESULTED IN THE LOSS OF POWER STEERING AND CHARGING SYSTEM WHILE MY WIFE AND DAUGHTERS WERE TRAVELING IN THE VEHICLE. THE VEHICLE WAS NOT UP TO SPEED YET SO THE DAMAGE WAS MINIMAL. THE BOLT HAD TO BE REMOVED AS WELL AS THE BALANCER. THE SPRING PIN HAD TO BE DRILLED OUT OF THE CRANK SPROCKET AND REPLACED.THE VEHICLE WAS OUT OF SERVICE FOR 7 DAYS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427781September 28, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE CRANK SHAFT PULLEY HAD TO BE REPLACED. AFTER THE VEHICLE WAS REPAIRED THE FAILURE CONTINUED TO OCCUR. THE FAILURE OCCURRED THREE DIFFERENT TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428534September 28, 2011
POWER TRAIN
2012 KIA SORENTO V-6 AWD VEHICLE SURGES EITHER FORWARD OR REVERSE DURING START UP AS IF ITS PARTIALLY IN GEAR. ONCE STARTED IT SEEMS TO BE FINE AND DRIVES NORMALLY. THE ISSUE WAS SPORADIC AT FIRST BUT IS NOW OCCURING ON A DAILY BASIS. THE DEALERSHIP WAS FIRST CONTACTED ON 8/27/11. THE VEHICLE WAS THEN TAKEN IN ON 9/6/11 BUT WAS NOT FIXED AS THE DEALERSHIP WAS HAVING COMPUTER RELATED ISSUES. I HAVE NOT BEEN SUCCESSFUL IN GETTING A RESPONSE FROM THE DEALER SINCE THEN! 9/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427526September 27, 2011
FUEL SYSTEM, GASOLINE
WHENEVER I ATTEMPT TO PUT GAS IN MY TRUCK, THE GAS ALWAYS COMES BACK OUT. I TRIED TO HAVE IT FIXED BUT NO ONE EVER HEARD OF A GAS TANK DOING THIS UNLESS IT'S FULL ALL READY WHICH I KNOW. I MEAN THE GAS WOULD JUST FLOW OUT REALLY BAD. SOME GAS STATIONS WON'T EVEN ALLOW ME TO USE THEIR STATION IN FEAR OF A FIRE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427559September 27, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED WHEN THE ACCELERATOR PEDAL WAS ENGAGED THE REAR END ROCKED BACK AND FORTH. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE HANGERS ON THE REAR END WERE CORRODED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427506September 26, 2011
ENGINE AND ENGINE COOLING
WHEN ACCELERATING FROM A STOP OR SLOW SPEED THE ENGINE WILL OCCASIONALLY BOG DOWN AND ALMOST DIE. THIS IS EXTREMELY DANGEROUS WHEN PULLING INTO TRAFFIC OR ACROSS ONCOMING LANES OF TRAFFIC. IT HAS OCCURRED NUMEROUS TIMES. SOMETIMES FROM A FULL STOP AND SOMETIMES FROM LOW SPEED (LESS THAN 10 MPH). I HAVE TAKEN THE CAR TO THE DEALER THREE TIMES. THE FIRST TWO TIMES THEY CLAIMED TO HAVE REPAIRED THE VEHICLE AND TURNED IT BACK OVER TO US WITHOUT ANY COMMENT. THE THIRD TIME, AFTER I COMPLAINED ABOUT IT NOT BEING FIXED THE TWO TIMES BEFORE, THEY FINALLY ADMITTED THERE WAS NOTHING THEY COULD DO. THEY CLAIM TO HAVE DRIVEN ANOTHER 2011 SORENTO WHICH DID THE SAME THING AND THEY CLAIM TO HAVE CONTACTED KIA WHO TOLD THEM IF THERE WAS NO CODE ON THE COMPUTER (THERE WAS NOT) THERE WAS NOTHING THEY COULD DO. THIS IS VERY DANGEROUS AND NEEDS TO BE CORRECTED. AND BY THE WAY, YOUR SYSTEM WILL NOT ACCEPT MY E-MAIL, I GUESS BECAUSE IT HAS A DASH (-) IN IT SO I AM USING MY WIFE'S E-MAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426739September 22, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT THE SMELL OF FUEL WAS EMITTED INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THEY CONFIRMED A FUEL LEAK FROM THE FUELTANK. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 102,500 AND THE CURRENT MILEAGE WAS 102,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426510September 20, 2011
POWER TRAIN
PLACING THE CAR IN REVERSE RESULTED IN A LOUD "CLUNK" FELT IN THE TRANSMISSION AREA. HOWEVER, THE VEHICLE DROVE NORMALLY FOR A SHORT PERIOD OF TIME (ABOUT 4 MINUTES). AFTER ENTERING A HIGHWAY AND BEGINNING TO ACCELERATE TO MERGE WITH TRAFFIC, THERE WAS A MUCH LARGER "CLUNK" FORM THE TRANSMISSION AREA, FOLLOWED BY A METALLIC WHINING/WHIRRING NOISE FORM THE SAME AREA, AND LOSS OF SPEED. THE ENGINE REMAINED RUNNING, BUT THE VEHICLE WOULD NOT ACCELERATE. I PULLED THE CAR OFF THE MAIN ROAD, AND HAD A DIFFICULT TIME GETTING THE CAR INTO THE "PARK" GEAR SO I COULD TURN THE VEHICLE OFF. KIA ROADSIDE ASSISTANCE CAME AND TOWED THE VEHICLE TO A KIA DEALERSHIP FOR REPLACEMENT OF THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425987September 19, 2011
STEERING, ENGINE AND ENGINE COOLING
WAS TRAVELING ON HIGHWAY 65MPH TRIED TO CHANGE LANES BUT THE STEERING HAD GONE OUT, HAD TO TURN STEERING WHEEL VERY HARD TO GET IT TO TURN, ONCE I PULLED OVER AND LOOKED BENEATH HOOD THE BELTS WERE NO LONGER TURNING AND COULD SEE WHAT LOOK LIKE A PULLEY LAYING AT BOTTOM OF ENGINE. MATT CASTRUCCI KIA IN DAYTON, OHIO STATED THAT MY BOLT HAD BROKEN OFF AND CAUSED MY PULLEY TO BREAK. HAVE READ A LOT OF COMPLAINTS ON THIS HAPPENING ON KIA'S SORENTO, ENOUGH THAT A INVESTIGATION SHOULD HAVE TAKEN PLACE BY NOW. WHAT HAS TO HAPPEN BEFORE THIS IS INVESTIGATED. DOES SOMEONE HAVE TO DIE FIRST? *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425970September 18, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
EVER SINCE BOUGHT NEW (SORENTO SX 6CYL.) IN APRIL 2011, THERE HAS BEEN A INTERMITTANT ISSUE WITH NO ENGINE RESPONSE FROM STOP FOR 2-3 SECONDS. RPM'S STAY AT IDLE SPEED, THEN IT SUDDENLY TAKES HOLD AND RUNS FINE. ONLY HAPPENS FROM STOP, AND ONLY ABOUT ONCE OR TWICE EVERY 2-3 DAYS. DEALER CANNOT DUPLICATE PROBLEM, NO CODES. DANGEROUS SITUATION WHEN PULLING OUT INTO TRAFFIC FROM A STOP. I CANNOT DUPLICATE IT UNDER ANY DRIVING CIRCUMSTANCES. ALSO, IF I APPLY BRAKE DURING THIS "HESITATION" THERE IS NO ENGINE ACCELERATION WHILE I HOLD THE BRAKE. I FEEL SURE IT IS IN THE "FLY BY WIRE" SYSTEM, BUT DEALER HAS NO CLUE. I HAVE TO "FEATHER" THE ACCELERATOR FROM STOP WHENEVER I AM CONCERNED ABOUT ONCOMING TRAFFIC. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425676September 15, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, EXTERIOR LIGHTING:HEADLIGHTS, LATCHES/LOCKS/LINKAGES
WHILE DRIVING MY VEHICLE, IT BEGAN MAKING A "KNOCKING" NOISE. THE POWER STEERING THEN BEGAN TO FAIL AND THEN I WAS UNABLE TO ACCELERATE. THE CAR DIED (ON A BUSY 4 LANE HWY WITH MY 7 MOS OLD DAUGHTER IN THE CAR). ONCE STOPPED, I LOOKED UNDER MY HOOD TO FIND A LARGE BOLT LAYING ON THE FLOOR OF THE INTERIOR OF THE BUMPER. THE VEHICLE WAS TOWED TO A LOCAL AUTO REPAIR SHOP WHERE, AFTER 2 DAYS AND $1300 IN REPAIRS, I WAS TOLD THAT THE "LARGE BOLT" I FOUND WAS HALF OF THE CRANK PULLEY BOLT. IT HAD SNAPPED CLEAN IN HALF LEAVING THE OTHER HALF INSIDE THE PULLEY. EXTENSIVE LABOR TO REMOVE THIS PIECE AND THEN RESET ALL THE PULLEYS AND BELTS (TIMING BELT) ATTRIBUTED TO THE EXCESSIVE COST. I WAS TOLD THAT THERE WAS NO REASON WHY THAT BOLT SHOULD HAVE SIMPLY BROKE IN HALF AND THAT IT WAS A FAULTY PART. KIA REFUSES TO TAKE RESPONSIBILITY AND I HAVE READ SEVERAL POSTS THAT MAKE IT CLEAR THAT THIS IS NOT THE FIRST TIME IT HAS HAPPENED. ELECTRICALLY, I HAVE HAD TO CHANGE MY HEADLIGHT BULBS SEVERAL TIMES OVER THE LAST 3 YEARS AND THE ACCUATOR FOR THE AUTOMATIC DOOR LOCKS IS FAULTY. THE CAR RANDOMLY LOCKS ITSELF AT ANY GIVEN TIME (WHILE DRIVING, WHEN SITTING IN THE DRIVEWAY DURING THE NIGHT, PARKED AND RUNNING). I STOPPED IN A PARKING LOT TO GET MY DAUGHTER'S TOY THAT SHE HAD DROPPED. WHEN I GOT OUT OF THE CAR TO WALK AROUND TO THE OTHER SIDE, THE CAR LOCK DEFECT LOCKED MY DAUGHTER INSIDE THE CAR WHILE IT WAS RUNNING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425563September 15, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT A LOOSE INDUCT CONTROL VALVE FELL INTO THE ENGINE, CAUSING THE ENGINE TO BECOME DEFECTIVE. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 99,648. UPDATED 11/08/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425362September 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
THIS 2011 KIA SORENTO LX IS A V6, KEY START WITH 13,000 MILES PURCHASED NEW IN DECEMBER 2010. THE PROBLEM STARTED AS A CLICKING NOISE OCCURRING BETWEEN REVERSE AND DRIVE. THEN THE CLICKING BECAME MORE NOTICEABLE WHEN I PUSHED ON THE BRAKE. IT DID NOT HAPPEN EVERY TIME BUT ENOUGH TO BE ANNOYING AND CAUSING CONCERN OF WHAT THE NOISE MEANT. I TOOK IT INTO THE DEALERSHIP WHERE THEY ASKED ME TO SHOW THEM THE PROBLEM. THE NOISE WAS ESPECIALLY LOUD BETWEEN NEUTRAL AND DRIVE. THEY REPLACED A DEFECTIVE SHIFTER. THIS FIXED THE CLICKING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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