Kia Sorento Complaints

10,397 consumer complaints on file.

#11081033March 23, 2018
SUSPENSION
LOUD CLANKING NOISE IN FRONT DRIVER SIDE TIRE/SUSPENSION AREA WHEN GOING OVER BUMPS NEW TIRES, AND ALIGNMENT, NEW SHOCKS AND STRUTS, A FRAME BUSHING AND SWAY BAR REPLACED AS WELL, CLANKING NOISE REMAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081038March 23, 2018
STRUCTURE:BODY, ENGINE, EXTERIOR LIGHTING
2011 KIA SORENTO 116,000. REGULARLY MAINTAINED.THE FIRST PROBLEM WAS THE DRIVER SIDE BACK DOOR WILL NOT OPEN FROM THE OUTSIDE, THAT HAPPENED ABOUT 6 MONTHS AGO. NOW, MY DRIVER SIDE DOOR WON'T OPEN FROM THE OUTSIDE. IN ADDITION, RECENTLY MY CAR HAS JUST SHUT OFF WHILE DRIVING; FOOT ON THE GAS AT IT IS NOT DOING ANYTHING (NO ENGINE LIGHT). WE PARK IT, SHUT IT OFF AND RESTART AND IT WILL WORK FINE FOR A WHILE. THERE IS SOME SORT OF ACCELERATION PROBLEM. I CAN STOP AT STOP SIGN AND LIGHTLY INCREASE MY SPEED AND IT WILL TUG LIKE ENGINE. NO ACCIDENTS. THIS IS A HUGE SAFETY CONCERN WITH HAVING 2 SMALL CHILDREN IN THE BACK SEAT. IF I WERE IN AN ACCIDENT, I WOULD NOT BE ABLE TO GET MY CHILD OUT OF THE BACK. IF I WAS IN ACCIDENT, SOMEONE COULDN'T HELP ME OR MY CHILDREN. THIS TO ME IS VERY SERIOUS! SEPT 2017 DATE OF BACK DOOR ISSUE NOT OPENING FROM OUTSIDE. 3/22/18 DRIVERS DOOR NOT OPENING FROM OUTSIDE. CAR SHUTTING OFF AND NOT WORKING PROPERLY AS BEEN SINCE ABOUT JAN/2018. THERE IS SOMETHING WRONG WITH HEADLIGHTS TOO. SINCE 1/2017, BULBS ARE GOOD BUT THEY JUST WORK FOR A WHILE AND THEN ONE OR THE OTHER STOPS WORKING OUT OF NOWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081034March 23, 2018
UNKNOWN OR OTHER
THE ABS LIGHT, TRACTION CONTROL, AND HILL ACCELERATION CONTROL LIGHTS WOULD COME ON ALL AT ONCE THEN GO BACK OFF. THEN THEY WOULD REMAIN ON BUT WHEN THE CAR WAS TURNED PARKED THEY WOULD BE OFF WHEN THE CAR WAS DRIVEN AGAIN. NOW THEY ARE ON CONTINUOUSLY. I AM NOT SURE WHAT HAS CAUSED THESE LIGHTS TO COME ON ALL AT ONCE BUT I FELL LIKE THIS MUST BE SOME KIND OF DEFAULT. SENDING TO THE DEALERSHIP SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081109March 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 69 MPH, A CLICKING NOISE WAS HEARD FROM THE ENGINE AND THE VEHICLE STOPPED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT CALLED NAPLETON KIA OF FISHERS AT 317-449-0694 (13417 BRITTON PARK RD, FISHERS, INDIANA, 46038) AND WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS DUE TO POOR MAINTENANCE AND WOULD NOT BE COVERED BY THE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080913March 22, 2018
ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080401March 21, 2018
STEERING
WHENEVER I START THE VEHICLE AND TURN THE STEERING I AM HEARING A CLUNKING NOISE.RECENTLY WHENEVER I TURN THE STEERING WHILE DRIVING I AM HEARING THIS SOUND. IT WAS STATED IN THE APRIL 2018 ISSUE OF CONSUMER REPORTS THAT THE 2014-2016 KIA SOUL HAS THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080648March 21, 2018
STEERING
WHEN DRIVING AT HIGHWAY SPEED (60+MPH), STEERING "LOCKS" AND APPEARS TO BE NON-RESPONSIVE. IT IS NECESSARY TO "JERK" THE WHEEL TO "WAKE UP" THE STEERING TO COMPLETE ANY CORRECTION. THE VEHICLE VEERS BETWEEN THE LINES CONSTANTLY DUE TO THIS ACTION WHICH MUST BE REPEATED EVERY 10 SECONDS OR SO. IT'S LIKE DRIVING DRUNK!!! PASSENGERS ARE JERKED BACK AND FORTH CONSTANTLY. ON TRIPS OVER AN HOUR, SEVERE ELBOW CRAMPING RESULTS FROM THE REPEATED MOTION REQUIRED TO MAINTAIN VEHICLE IN THE LANE. IN THE RAIN, WHEN HYDROPLANING ON SHALLOW PUDDLES ON THE FWY, THE OVER CORRECTION CAUSES SEVERE SWERVING WHEN TRACTION IS RETURNED AND OVERCORRECTION HAS RESULTED FROM "JERKING" THE WHEEL BACK "AWAKE". VERY DANGEROUS!!! CAUSES TEMPORARY LOSS OF CONTROL AND SWERVING INTO THE NEXT TRAFFIC LANE. THIS IS AN ACCIDENT WAITING TO HAPPEN. THIS CONDITION STARTED AT ABOUT 25000 MI. AND IS GETTING WORSE NOW AT 30000. MORE EXTREME BY THE WEEK. BECOMING DIFFICULT TO DRIVE. DEALER SAYS EVERYTHING IS FINE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080651March 21, 2018
EXTERIOR LIGHTING
LIGHTS KEEP GOING OUT. SEEMS EVERY COUPLE OF MONTHS EITHER HEADLIGHTS REAR LIGHTS OR BREAK LIGHTS NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080343March 20, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 67 MPH WITH THE SUN ROOF CLOSED, THE SUN ROOF FRACTURED. GLASS AND DEBRIS FELL INTO THE VEHICLE. THE CONTACT WAS NOT INJURED. RICART KIA (4255 S HAMILTON RD #210, GROVEPORT, OH 43125, (614) 836-6503) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080376March 20, 2018
STRUCTURE:BODY
PASSENGER DOOR FRONT AND REAR DON'T OPEN FROM THE OUTSIDE OR INSIDE. SAFETY CONCERN IF WE ARE IN AN ACCIDENT AND CAN'T GET OUT. THIS WAS NOTICED ABOUT 2 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080091March 19, 2018
ENGINE
DRIVING DOWN THE ROAD WHEN ALL OF A SUDDEN ALL THE LIGHTS ON MY DASH BOARD CAME ON AND THE CAR SHUT OFF. LUCKILY I WAS ABLE TO GET OFF ROAD AND INTO A DRIVEWAY. HAD VEHICLE TOWED. THE DEALERSHIP TOLD ME MY ENGINE LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080096March 19, 2018
VEHICLE SPEED CONTROL
THE VEHICLE DID NOT FUNCTION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 60 MPH. THE ENGINE RPM'S DROPPPED FROM 4,000 TO 1,000 AND THE ACCELERATOR AND TRANSMISSION WAS NOT RESPONDING. THE VEHICLE TOOK MULTIPLE ATTEMPTS TO BE OPERATED NORMALLY. THE DEALER COULD NOT REPLICATE THE CONDITION UPON A TEST DRIVE BY THEIR TECNICIAN. THIS FAILURE RECURRED ON SEVERAL OCCASIONS. NOTE: ACCORDING TO THE NHTSA, THIS IS THE EXACT SAME THING THAT HAS HAPPENED AND BEEN REPORTED BY OWNERS OF KIA OPTIMAS. THE DEALER ORDERED A HOSE ASSEMBLY AIR INTAKE PART TO BE INSTALLED UPON ARRIVAL UNDER SA303 PROCEDURE BUT DENIES IT HAS ANYTHING TO DO WITH THE ACCELERATION PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080122March 19, 2018
VISIBILITY/WIPER
SUN ROOF EXPLODED WHILE NORMAL DRIVING ON INTERSTATE HWY 40. HAVE POLICE REPORT #P18013783 FROM RALEIGH, NC POLICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080170March 19, 2018
AIR BAGS
SRS LIGHT HAS COME ON. INITIALLY TOOK IT INTO A DEALERSHIP IN 8/2017, WAS TOLD THEY WERE ABLE TO RESET THE SENSOR AND THE LIGHT WENT OFF. IT HAS SINCE COME BACK ON AND NOW I AM TOLD I HAVE TO REPLACE THE OCS MAT AND IT WILL COST ME $1900. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED UNDER THE WARRANTY. SRS LIGHT CAME ON FOR NO REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080299March 19, 2018
STEERING
A FEW MONTHS AFTER PURCHASING THE 2017 KIA SORENTO WE BEGAN NOTICING STEERING ISSUES. IT DOESN'T HAPPEN ALL THE TIME BUT APPEARS TO HAPPEN AFTER THE CAR WARMS UP. YOU MUST CONSTANTLY ADJUST THE STEERING TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO THE LEFT AND WHEN YOU TRY TO CORRECT, THE CAR FIGHTS YOU. ALL OF THE SUDDEN, THE STEERING RELEASES AND THEN THE CAR DRIFTS RIGHT AND THE STEERING FIGHTS YOU TRYING TO ADJUST LEFT. IT MAKES IT VERY DIFFICULT TO KEEP THE VEHICLE DRIVING STRAIGHT EVEN ON STRAIGHT, FLAT ROADS. I STATED BELOW THAT IT HAPPENED ON MARCH 6, 2017. THAT WAS THE FIRST DATE THE CAR WAS TAKEN TO THE DEALER FOR SERVICE BUT THE ISSUE HAS BEEN ONGOING SINCE BEFORE THAT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080013March 18, 2018
STRUCTURE:BODY
PARTS OF MY CAR ARE FALLING OFF, FIRST THE BUMPER GUARD ON THE FRONT,THE BOLTS CAME OFF AND HAD TO BE REPLACED,WHEN THE CAR WAS NEW, THEN THE PASSENGER DOOR HANDLE FELL OFFSEVERAL MONTHS AGO NOW SOMETHING CALLED THE WIN SOMETHING FELL ON MY FEET AS I WASDRIVING HOME TODAY. IT DOES NOT SEEM RIGHT THAT ITEMS SHOULD JUST FALL OFF OF A CAR!!THIS HAS HAPPENED OVER SEVERAL MONTHS SINCE I BOUGHT THE CAR . I BOUGHT THE CAR NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079658March 15, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNSET KIA OF VENICE, 1179 US HIGHWAY 41 BYP S, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY PART WAS INSTALLED INCORRECTLY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO KIA OF VENICE (1179 US HIGHWAY 41 BYP S, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THE O2 SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED, AND THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THERE WERE METAL SHAVINGS IN THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 13658651. THE FAILURE MILEAGE WAS 48,899.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079485March 15, 2018
ENGINE
MY CAR HAS WORKED FINE UP UNTIL THE VERY MOMENT THIS OCCURRED. I WAS DRIVING ON THE HIGHWAY AT 60 MPH WHEN IT STARTED MAKING CLICKING NOISES. IT BECAME VERY HARD AND HEAVY TO DRIVE. NOT MORE THAN 15 MILES LATER I WAS ABLE TO EXIT AND THE MOMENT I TURNED RIGHT THE ENGINE BEGAN TO SHAKE, THE POWER STEERING NO LONGER WORKED, AND THE CAR SHUT OFF. THANK GOODNESS I WAS ABLE TO GLIDE INTO A PARKING LOT OR A MAJOR ACCIDENT AND INJURIES COULD HAVE OCCURRED. THERE ARE METAL SHAVINGS IN MY OIL AND THE BEARING COMPLETELY FELL OUT OF MY CAR. I WENT BACK TO PICK UP ALL THE PIECES (SEE PICTURE ATTACHED) NO ENGINE LIGHT HAS EVER COME ON. I HAVE NEVER MISSED AN OIL CHANGE. THIS CAR IS ONLY 6 YEARS OLD WITH 67,000 MILES ON IT. KIA IS CLAIMING MY CAR IS NOT ONE THAT IS IN THE ENGINE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079133March 14, 2018
VISIBILITY/WIPER
I AM REQUESTING THAT DOT NHTSA INVESTIGATE THE ISSUE OF KIA SORENTO'S SUNROOFS EXPLODING. WE WERE DRIVING OUR COMPANY LEASED 2018 KIA SORENTO HEADING WESTBOUND ON I-90 GOING APPROXIMATELY 30 MPH TO DUE RUSH HOUR TRAFFIC DURING SUNNY WEATHER, WITH OPTIMAL ROAD CONDITIONS, AND WE WERE APPROXIMATELY 16 FEET FROM THE CAR IN FRONT OF US WHEN ALL OF A SUDDEN WE HEARD A BOMB BLAST SOUND COMING FROM ABOVE US. WE CAREFULLY FELT THE SUNROOF SHIELD AND DETERMINED THE SUNROOF EXPLODED INTO MANY PIECES. NOTHING FROM THE OUTSIDE OR INSIDE FELL ON THE SUNROOF TO CAUSE IT TO SHATTER. WE HAVE NOT USED THE SUNROOF SINCE NOVEMBER OF 2017. WE IMMEDIATELY CALLED THE KIA DEALERSHIP TO NOTIFY THEM OF THE PROBLEM AND THEY ASKED US TO BRING THE VEHICLE IN RIGHT AWAY. IF WE HAD THE SUNROOF SHIELD OPEN, WE WOULD HAVE SUFFERED NUMEROUS INJURIES. WE CONTINUED TO INVESTIGATE ONLINE AND FOUND A NUMEROUS CASES OF KIA SORENTO'S SUNROOFS EXPLODING. CURRENTLY, THERE IS A CLASS ACTION LAWSUIT AGAINST KIA FOR A DEFECT IN THE SUNROOFS THAT CAUSES THE SUNROOFS TO SHATTER WITHOUT WARNING. THIS ISSUE IS HIGHLY DANGEROUS TO KIA DRIVERS, PASSENGERS AND OTHER DRIVERS. PLEASE FORMALLY INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079181March 14, 2018
STRUCTURE:BODY
DOOR LATCHES -BOTH BACK DOORS WILL NOT OPEN FROM THE OUTSIDE, 1 WILL NOT OPEN AT ALL. NOW THE DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. ITS VERY DANGEROUS AND THE CAR JUST PASSED THE 100K MILES SO WARRANTY IS USELESS. THERE WAS A RECALL THAT REPLACED THE INSIDE DOOR HANDLES FOR COSMETIC REASONS ON THE FRONT, THERE IS OBVIOUSLY A BIGGER PROBLEMS. MY LOCAL BODY SHOP COULDN'T EVEN FIGURE IT OUT AND TOLD ME TO GO TO DEALER WHO IS TRYING TO CHARGE ME $110 JUST TO DIAGNOSE IT. IT SHOULD BE RECALLED FOR SAFETY REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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