Kia Rio Complaints

1,336 consumer complaints on file.

#11600593July 9, 2024
SERVICE BRAKES, ENGINE
My son and I were driving home from work on IH-35 and I noticed smoke coming from under my hood. Then within seconds, flames appeared moving quickly towards the windshield. I attempted to move to the shoulder and after doing so, I was unable to stop since the brakes were no longer working. I had to use the parking brake when it slowed down and then once stopped, my son and I jumped out of the vehicle and within 3-5 seconds, the entire car was overcome with fire which then exploded.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11594706June 17, 2024
ENGINE, UNKNOWN OR OTHER
I was parked in ghe parking lot and went into the store and came back to my car and starting then it was not getting started i tried many times even though it was like battery dead and i call my insurance company and asked for roadside assistance amd they tried using jump start evne though it was not starting so with the help of other sources i tried to rotate crankshaft manually it was stucked and not rotating so i thought it was engine sezied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593605June 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593284June 9, 2024
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
My 2018 Kia Rio actually lit up on fire as I was driving down the highway on way to work. As I drove down the highway, I noticed that I had trouble using the brakes. It seemed as if they were working one second and then not working the next. At that time, I noticed fire coming from underneath the car and I was able to get the vehicle to the side of the road. As I was exiting the vehicle, the flames were coming up on either side of the driver and passenger doors. Within the next couple minutes the car exploded. Fire rescue put out the fire and the interstate was closed to all traffic. Since the incident, my family and I have done research and found several incidents with very similar stories with regard to what happened to the vehicle. I believe it is well documented that there is a problem with certain Kia models that involves some kind of deficiency in the brake line that can cause the puncture/severing of fuel line. The end result can include "loss of braking ability" and "potential fire hazard". Reading these other incident reports from other families was exactly the way the vehicle reacted in my own incident. I could've lost my life in this incident and I wholeheartedly believe that liability lays with the manufacturer. My vehicle was very well maintained. Regular maintenance included inspections, tires, oil changes and more. There is NO reason why this should've occurred. I have tried to contact the Kia dealership where I purchased the car, the service manager, and other Kia dealerships in the area (Mufreesboro, TN) and have been told there is absolutely nothing I can do and I find that unacceptable. Understand that there are witnesses, photos, new coverage photos etc. I sincerely hope to get a response on how to pursue damages and to ensure this doesn't happen to anyone else.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11592853June 6, 2024
SERVICE BRAKES
We were doing a lot of stop and go driving in warm weather. I noticed braking seemed to be normal at first but just before the accident I press the brake and the pedal went to the floor and the vehicle wouldn’t . I hit the car in front of me. My vehicle was presumably totaled. There was lots of fluids on the floor.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592161June 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2014 Kia Rio. The contact stated that the vehicle was taken to a dealer where it was serviced under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). After the recall remedy was completed, the dealer provided documentation indicating that engine rods #3 and #4 were failing and could soon cause the engine to explode if not immediately repaired. Approximately 2 weeks later while the daughter was driving at approximately 70 MPH, the vehicle began to decelerate and emit smoke from underneath the hood. The driver was able to coast to the side of the road and safely exit the vehicle as it caught on fire. The fire department arrived on the scene and extinguished the fire. A police report was filed and no injuries were reported. The vehicle was towed and deemed totaled since the fire consumed it. A dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 133,223.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590009May 21, 2024
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
The contact owns a 2017 Kia Rio. The contact stated that while attempting to open the trunk with the key fob, the trunk failed to unlock or open. In addition, the contact engaged the emergency gear, and the trunk would not open. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589661May 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Rio. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact stated that the vehicle had an abnormal burning oil odor in the cabin of the vehicle. The contact drove the vehicle to an independent mechanic who checked the vehicle and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the check engine warning light illuminated again. The contact drove the vehicle back to another independent mechanic who checked the engine and determined that engine oil needed to be added. The vehicle was repaired. The mechanic informed the contact to check the oil level every week. The contact stated was adding a quart or more of engine oil every two weeks. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589405May 18, 2024
ENGINE
I've been having issues with the engine for a while I'm constantly getting oil changes and after getting the oil change I would still have to add oil in every 2-3 weeks. 2/14/2024 My Oil light came on back on after putting oil in 2 weeks prior. That day my Car stalled on the HWY all my dash lights( battery, engine and oil light flashed. Ive been to multiple mechanics shop such as Express oil and Midas and both have told me there is a recall on engine such as mines, I called Kia multiple times and they told me it wasn't. I took the car to Kia last year and told them i was having issues with my engine and they told me I all I needed was a tuneup. Got the tune up and oil changed. I still ended up having to continue to add oil in my car. I brought this car brand new back in 2018 and only put 117k miles on the car. I've gotta regular oil changes and kept up with the car. My oil wasn't due for another oil change when the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589221May 17, 2024
ENGINE, VEHICLE SPEED CONTROL
Slowed down on highway as there was a backup from an exit, then accelerated again and car would not accelerate correctly. Engine light came on and then turned off as I exited off the highway. I turned the car off once safely parked. Burning smell was noted. Car would not start and was towed to auto shop where it was checked and deemed as an internal engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589184May 16, 2024
ENGINE, ELECTRICAL SYSTEM
The car would constantly stall, would need to jiggle ignition to get car to turn over. burn oil EXTREMELY. would foul spark plugs around 20k-30kmiles. , coolant would get burned and get shot out to the exhaust area, and finally the car would have smoke coming out of the engine bay after driving for a distance of 15-30 miles while also getting terrible MPG. Car on average should get 38mpg highway and 27mpg city. This car was getting about 20-22mpg highway and 16-20mpg city.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588832May 15, 2024
VISIBILITY/WIPER
The windshield wipers only work consistently on the last two settings. When you push the wiper gear down to the initial setting where you can adjust the speed with the dial, it struggles to move or doesn’t move at all. I can hear the wiper gear trying to lift the wipers, but nothing happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584777April 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584683April 23, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
When I started my car, during the warm-up process, it dropped revs and turned off. After several tries, it turned on. While driving, when the vehicle was stopped, it began to jerk slightly. The safety risk is that the car, while I am driving, could turn off and cause an accident, in which people could be at risk, including me. I wouldn't want this to escalate because the dealer doesn't take action on the matter. The vehicle was taken to the dealer to evaluate the condition, they say that the technicians did not find anything, that the car did not emit any codes. And therefore they couldn't do anything. Note that I bought that car completely new, 0 miles, in March of last year. And in January the problem started. It is also worth noting that the car had to have a rack&pinion change in less than a year, due to a noise it made when the guide turned. All maintenance has been done with the official Auto Grupo Kia dealership on Kennedy, in Puerto Rico. I fear my safety and that of others behind the wheel, if the major fault in my car is not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584494April 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584125April 19, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2015 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that reimbursement for a rental vehicle would be provided. The failure mileage was approximately 80,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583448April 17, 2024
ELECTRICAL SYSTEM
No parts available to fix hydraulic electronic control unit HECU. Been told this since December 2023. Received another letter dated 4/10/3024. The remedy is now available. Being told again there are no parts. Went by another car insurance company. Being told I cannot get a quote because of repair problems with recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583477April 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583545April 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583676April 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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