Kia K5 Complaints

508 consumer complaints on file.

#11633201December 30, 2024
FUEL/PROPULSION SYSTEM
Engine came on and off twice, car was smelling like gas and driving rough. Tried to put gas in car and it would not take the gas, it wasted all over car. I checked my back seat and felt it was hard and sitting right so I looked under and the seat was lifted. After doing research, I learned I have an expanded fuel tank. Not only that but there has been a recall on it that I was unaware of, I took the car immediately to the nearest dealership and they acknowledged there’s a recall and I can’t drive the car because the backseat can explode anytime now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633097December 30, 2024
FUEL/PROPULSION SYSTEM
I've took my lease vehicle too dealer for the same problem 3 time car shake no matte what speed check engine light flashes code P0302 cylinder 2 misfire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632773December 27, 2024
FUEL/PROPULSION SYSTEM
I had 130 miles until I needed to fuel up. Out of nowhere, my gas light comes on with the miles now blanked out. I thought it was odd, but stopped at the next gas station to fuel up. It would not let me put more than .22 cents into the tank without gas exploding out the side. Again, cranked up the car & it states it still needs gas. Tried another gas station & got the same result. Ended up at the nearest Kia & they stated it was the fuel tank expansion recall. They told me they ordered the parts and it should be fixed a little after Christmas. A week later and they are stating they do not know how to fix the vehicle and have no options for rentals/loaners. They said Kia would have to contact them before they can work on the vehicle. I have not received a call but did call the 1-800 number I was given and they basically said that they don’t know what they are going to do and someone will reach out to me. This is so scary as a consumer that Kia is allowed to place vehicles on the road that are considered very dangerous. A process needs to be in place fairly quickly or I am afraid there will be a lot of people in my situation. Not only was this scary, I was alone & this could have put me in danger on the road. I will never buy a Kia again & hate the service I have received as I have been left in the dark from the beginning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631865December 20, 2024
ELECTRICAL SYSTEM
Blower motor stops working, have to take fuse box cover off and move fuse assembly to regain function of blower motor. Replacing fuse only helped for a couple of months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631165December 17, 2024
ELECTRICAL SYSTEM, POWER TRAIN
While cruising at approximately 40 mph on a surface street, the car lost all power, completely shutting down. After rolling for two seconds it turned back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630725December 14, 2024
STEERING
2022 Kia K5 GT Line steering wheel is getting stuck when driving over 20mph. It is hard to keep the wheel in a straight line when driving. The steering wheel becomes sticky and will veer to another lane. You have to apply pressure to bring the car back to center which is a safety hazard because when the wheel loosen up you unknowingly be in another lane. While driving, my wheel became extremely stiff and I close to hitting a vehicle in another lane because I had no control of the wheel. Kia dealerships are refusing to service my K5 without giving any reason. It is a scary situation when you can not control the car due to this stuck steering even when all assisted driving and lane assist features are turned off. This issue began in September and I have not been able to remediate the problem. Kia dealerships are not helping. I have taken my car to independent mechanics and they are not able to determine the cause of this issue. When driving at higher speeds like 60mph and over you have to continually add pressure to keep the car in a straight line. I have had front and rear end alignments and full inspections but have no found a solution to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630533December 13, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2025 Kia K5. The contact stated that the engine made an abnormally loud sound while driving and idling. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The vehicle was taken to the dealer, where it was diagnosed that the tensioner and the pulley were worn out and needed to be replaced. The vehicle was repaired; however, the contact stated while driving 55 MPH six days later, the service, the battery, the low-pressure oil warning lights, and several other unknown warning lights were illuminated. The contact stated that the steering wheel and the brakes locked, causing the contact to lose control of the vehicle. The vehicle then stalled in the middle of the road. The contact stated that the vehicle that was behind swerved to avoid hitting the contact's vehicle and unexpectedly crashed into another vehicle. The contact sustained mental injuries. The driver that was behind the contact's vehicle sustained significant bleeding from the forehead, back, and neck pain, and abrasions on the neck, arms, legs, and other parts of the body. The driver's vehicle was significantly damaged. The other driver whose vehicle was crashed into was an older individual, who sustained a broken arm, broken neck and collar bone, abrasions on the facial area, injured back, and a broken nose. The driver's vehicle was totaled. Both drivers were transported to the hospital by ambulance. No further information was provided. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to a second dealer, Kia Delray(2255 S Federal Hwy, Delray Beach, FL 33483), where it was determined that the pulley and the tensioner had detached. The vehicle was not repaired. The manufacturer was notified of the failure and several cases were opened, but no further assistance was provided. The failure mileage was approximately 2,230.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11630045December 11, 2024
UNKNOWN OR OTHER
Hi I brought my 2021 kia k5 got line last February 2023 around 44k miles I have had coolant leak where nobody can tell me where is the leak coming from I look online and other Kia owner have had the same issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629536December 8, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
For breaks: at 20k miles the steering wheel shakes like crazy when braking, and also the pedals: the rotors are very cheap for being a 0-mile purchase vehicle and Kia does not replace this under warranty. I saw a forum that this is an issue for all owners of this Kia K5 and Kia doesn't care and does not replace them. For Electrical issue: the fuse box melted a couple fuse because I used my rear defrost system. Kia extended the warranty for the HVAC motor fan only because was burning the fuses, but they did not wanted to replace my issue with the rear defrost because I was above 60k for only 1000 miles. This is a poor-quality system, Kia does not recognize it. This is a safety issue because 1. There is an electrical issue with a melted fuse box. Im driving around a car like this with 2 kids. 2. I don't have rear defrost working and I live in Chicago (wild winter). They want to charge +$6000 to repair the fuse box.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629110December 5, 2024
ENGINE
On Mon, Nov 18, 2025, I was driving at 60 mph with cruise on. Suddenly cruise was cancelled and check engine and low oil pressure lights came on. I pulled off road at earliest point possible. Seemed to be running ok. Drove slowly to a convenience store and turned off engine. I checked oil and it was low. When I was walking out to car after buying some oil, I saw oil under car. I called tow service and had it delivered to dealership. Upon inspection, the dealership determined the oil drain plug had fallen out and the engine needs to be replaced. The oil had been changed by an independent shop at 75085 miles. This incident happened at 78,887 miles. I feel the drain plug would have fallen out before 3002 miles if it was put in loose. This issue needs to be made into a recall with reimbursements for engine replacements and towing. If this had happened on a busy road and engine seized, there could have been a wreck trying to get off road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628798December 4, 2024
FUEL SYSTEM, GASOLINE
The contact owned a 2023 Kia K5. The contact stated that while her son and daughter-in-law were driving, three loud bangs were heard coming from underneath the vehicle. The vehicle was pulled over to the side of the road and inspected; however, no cause for the banging sounds were found. The vehicle was then taken to a gas station to be inspected, but no cause for the sounds were found. The contact’s son then added fuel to the vehicle, but the fuel spilled from the filler neck. The vehicle was taken to the residence. The vehicle was then taken to a dealer where it was determined that the gas tank had expanded and damaged a part underneath of the vehicle. The vehicle was taken to be inspected after being deemed a total loss. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626499November 20, 2024
AIR BAGS
The contact owns a 2022 Kia K5. The contact stated that while his wife was driving stopped at a stop sign, another vehicle traveling at approximately 30 MPH collided with the driver's side door. The air bags did not deployed, resulting in the contacts wife wife sustaining injuries he attributed to the failure. No warning lights were illuminated. The vehicle was towed to a body repair shop but later deemed a total loss by contacts insurance provider. A police report was filed and injuries were reported. The contact and his wife transported themselves to an area hospital for treatment. Both the contact and his wife were treated for varying levels of pain to their neck and back. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V149000 (Air Bgas), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened; the contact was informed that the manufacturer had requested his insurance provider hold the vehicle at the body repair shop pending a review of the incident recorder. The failure mileage was 62,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11625495November 15, 2024
SEATS, FUEL/PROPULSION SYSTEM
IN OCT 2023 I STARTED HAVING ISSUES WITH MY FUEL TANK. I WAS DRIVING AND NOTICED MY FUEL GAGE WAS ON EMPTY BUT MY FUEL MILEAGE STATED THAT I HAD 100 MILES LEFT. I WENT TO THE GAS STATION TO FUEL UP AND I WASN'T ABLE TO PUMP ANY FUEL. I PROCEEDED TO DRIVE AND HEARD A LOUD BOOM AND A HISSING NOISE. I PULLED OVER TO ASSESS MY VEHICLE AND DIDN'T NOTICE ANYTHING WRONG. I TOOK MY CAR TO THE DEALERSHIP ON 10/26/2023. IN MAY OF 2024 I WAS ON MY WAY TO PICK UP MY DAUGHTER AND GRANDSON AND STARTED NOTICING MY FUEL GAGE WAS HAVING AN ISSUE AGAIN. ON MY WAY TO THE GAS STATION I HEARD A LOUD BOOM. I COULDN'T PUMP FUEL AGAIN. I PROCEEDED TO PICK UP MY DAUGHTER AND GRANDSON. AS THEY GOT IN THE BACKSEAT SHE ASKED ME WHY WAS THE SEAT LIFTED. I INSPECTED MY REAR SEAT AND NOTICED A 3-4 INCH GAP FROM THE SEAT AND THE BASE OF THE SEAT, ALSO IT HAD A LARGE LUMP. I TOOK MY VEHICLE TO THE DEALERSHIP THE FOLLOWING DAY ON MAY 24, 2024.VEHICLE IS AVAILABLE FOR INSPECTION. IT'S CURRENTLY AT THE KIA DEALERSHIP IN DOWNTOWN LOS ANGELES. AS AN UBER DRIVER MY LIFE AND THE LIVES OF MY PASSENGERS AS WELL AS FAMILY MEMBERS HAS BEEN PUT IN DANGER. UNKNOWN. MY VEHICLE HAS BEEN INSPECTED FOR THIS ISSUE ON 10/26/2023, 05/24/2024, AND 09/24/2024. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP. THE EARLY PART OF JULY I TOOK A TRIP TO SEE MY MOM IN ARIZONA APPROX. 280 MILES AWAY FROM MY RESIDENCE. AS I WAS DRIVING BACK HOME ON [XXX] I NOTICED WHAT I THOUGHT WAS SMOKE COMING FROM THE DRIVER SIDE OF MY VEHICLE. I PULLED OVER AND GAS WAS HISSING AND SPILLING OUT OF THE FUEL TANK. I THOUGHT SOMETHING WAS WRONG WITH THE FUEL CAP SO I WENT TO PURCHASE A NEW FUEL CAP. I TRIED TO PUMP MORE GAS BUT I WASN'T ABLE TOO. I REPLACED THE FUEL CAP AND RETURNED TO MY MOTHERS HOME BECAUSE AFTER I REPLACED THE CAP THE FUEL WAS STILL COMING OUT OF THE GAS TANK. I HAD TO PAY $1,000.00 TO HAVE MY CAR TOWED BACK TO CALIFORNIA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624408November 10, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving down the road and I heard a loud boom noise and it was my sunroof burst it pieces. It was raining and it was not hot. Nothing fell on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624123November 8, 2024
ELECTRICAL SYSTEM
Battery keeps dying even after replacement. I would drive it then park it overnight and the next day it would dead. this put my safety at risk because at any time my car could die and I wouldn’t know until I sat in it. I would then have to figure out what to do next since the last 3 times it has died i was stuck with important work to do. There were no warnings or symptoms that first appeared. We have taken it to the dealership and they replaced the battery, but it has died again even after battery replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622763October 30, 2024
SERVICE BRAKES
2022 car with 80000 miles on it has a break booster vaccum pump failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622216October 28, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622080October 26, 2024
VEHICLE SPEED CONTROL
I submitted a previous report NHTSA ID: 11488746 and have not heard anything. I continue to have this problem and am afraid it could cause a severe accident. When I come to a stop with the "Auto Hold" engaged the acceleration increases to 4 rpms or a little higher so I hold the brake down hard with my foot in fear that the Auto Hold will not work. I proceed to shift it in Park then as i take my foot off the brake the acceleration returns to normal. This is very alarming and has occurred to me at least 20 times since I've had the car. I have had the car in the dealership but they do not see anything wrong with it and does not register any Error codes. The car has less than 10k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621485October 23, 2024
ELECTRICAL SYSTEM
AC System faulty . Cannot defog windows. Fusebox connection is malfunctioning Changed blower motor, resistor, fuse, relay. Many vehicles are having the same issue. It needs to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619983October 15, 2024
ELECTRICAL SYSTEM
Issue with electrical wiring for HVAC. Air conditioner and heater goes out with no power. You have to pop the hood and press on the fuse box to get it to come back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia K5