Kia K5 Complaints

479 consumer complaints on file.

#11629110December 5, 2024
ENGINE
On Mon, Nov 18, 2025, I was driving at 60 mph with cruise on. Suddenly cruise was cancelled and check engine and low oil pressure lights came on. I pulled off road at earliest point possible. Seemed to be running ok. Drove slowly to a convenience store and turned off engine. I checked oil and it was low. When I was walking out to car after buying some oil, I saw oil under car. I called tow service and had it delivered to dealership. Upon inspection, the dealership determined the oil drain plug had fallen out and the engine needs to be replaced. The oil had been changed by an independent shop at 75085 miles. This incident happened at 78,887 miles. I feel the drain plug would have fallen out before 3002 miles if it was put in loose. This issue needs to be made into a recall with reimbursements for engine replacements and towing. If this had happened on a busy road and engine seized, there could have been a wreck trying to get off road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628798December 4, 2024
FUEL SYSTEM, GASOLINE
The contact owned a 2023 Kia K5. The contact stated that while her son and daughter-in-law were driving, three loud bangs were heard coming from underneath the vehicle. The vehicle was pulled over to the side of the road and inspected; however, no cause for the banging sounds were found. The vehicle was then taken to a gas station to be inspected, but no cause for the sounds were found. The contact’s son then added fuel to the vehicle, but the fuel spilled from the filler neck. The vehicle was taken to the residence. The vehicle was then taken to a dealer where it was determined that the gas tank had expanded and damaged a part underneath of the vehicle. The vehicle was taken to be inspected after being deemed a total loss. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626499November 20, 2024
AIR BAGS
The contact owns a 2022 Kia K5. The contact stated that while his wife was driving stopped at a stop sign, another vehicle traveling at approximately 30 MPH collided with the driver's side door. The air bags did not deployed, resulting in the contacts wife wife sustaining injuries he attributed to the failure. No warning lights were illuminated. The vehicle was towed to a body repair shop but later deemed a total loss by contacts insurance provider. A police report was filed and injuries were reported. The contact and his wife transported themselves to an area hospital for treatment. Both the contact and his wife were treated for varying levels of pain to their neck and back. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V149000 (Air Bgas), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened; the contact was informed that the manufacturer had requested his insurance provider hold the vehicle at the body repair shop pending a review of the incident recorder. The failure mileage was 62,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11625495November 15, 2024
SEATS, FUEL/PROPULSION SYSTEM
IN OCT 2023 I STARTED HAVING ISSUES WITH MY FUEL TANK. I WAS DRIVING AND NOTICED MY FUEL GAGE WAS ON EMPTY BUT MY FUEL MILEAGE STATED THAT I HAD 100 MILES LEFT. I WENT TO THE GAS STATION TO FUEL UP AND I WASN'T ABLE TO PUMP ANY FUEL. I PROCEEDED TO DRIVE AND HEARD A LOUD BOOM AND A HISSING NOISE. I PULLED OVER TO ASSESS MY VEHICLE AND DIDN'T NOTICE ANYTHING WRONG. I TOOK MY CAR TO THE DEALERSHIP ON 10/26/2023. IN MAY OF 2024 I WAS ON MY WAY TO PICK UP MY DAUGHTER AND GRANDSON AND STARTED NOTICING MY FUEL GAGE WAS HAVING AN ISSUE AGAIN. ON MY WAY TO THE GAS STATION I HEARD A LOUD BOOM. I COULDN'T PUMP FUEL AGAIN. I PROCEEDED TO PICK UP MY DAUGHTER AND GRANDSON. AS THEY GOT IN THE BACKSEAT SHE ASKED ME WHY WAS THE SEAT LIFTED. I INSPECTED MY REAR SEAT AND NOTICED A 3-4 INCH GAP FROM THE SEAT AND THE BASE OF THE SEAT, ALSO IT HAD A LARGE LUMP. I TOOK MY VEHICLE TO THE DEALERSHIP THE FOLLOWING DAY ON MAY 24, 2024.VEHICLE IS AVAILABLE FOR INSPECTION. IT'S CURRENTLY AT THE KIA DEALERSHIP IN DOWNTOWN LOS ANGELES. AS AN UBER DRIVER MY LIFE AND THE LIVES OF MY PASSENGERS AS WELL AS FAMILY MEMBERS HAS BEEN PUT IN DANGER. UNKNOWN. MY VEHICLE HAS BEEN INSPECTED FOR THIS ISSUE ON 10/26/2023, 05/24/2024, AND 09/24/2024. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP. THE EARLY PART OF JULY I TOOK A TRIP TO SEE MY MOM IN ARIZONA APPROX. 280 MILES AWAY FROM MY RESIDENCE. AS I WAS DRIVING BACK HOME ON [XXX] I NOTICED WHAT I THOUGHT WAS SMOKE COMING FROM THE DRIVER SIDE OF MY VEHICLE. I PULLED OVER AND GAS WAS HISSING AND SPILLING OUT OF THE FUEL TANK. I THOUGHT SOMETHING WAS WRONG WITH THE FUEL CAP SO I WENT TO PURCHASE A NEW FUEL CAP. I TRIED TO PUMP MORE GAS BUT I WASN'T ABLE TOO. I REPLACED THE FUEL CAP AND RETURNED TO MY MOTHERS HOME BECAUSE AFTER I REPLACED THE CAP THE FUEL WAS STILL COMING OUT OF THE GAS TANK. I HAD TO PAY $1,000.00 TO HAVE MY CAR TOWED BACK TO CALIFORNIA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624408November 10, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving down the road and I heard a loud boom noise and it was my sunroof burst it pieces. It was raining and it was not hot. Nothing fell on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624123November 8, 2024
ELECTRICAL SYSTEM
Battery keeps dying even after replacement. I would drive it then park it overnight and the next day it would dead. this put my safety at risk because at any time my car could die and I wouldn’t know until I sat in it. I would then have to figure out what to do next since the last 3 times it has died i was stuck with important work to do. There were no warnings or symptoms that first appeared. We have taken it to the dealership and they replaced the battery, but it has died again even after battery replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622763October 30, 2024
SERVICE BRAKES
2022 car with 80000 miles on it has a break booster vaccum pump failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622216October 28, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622080October 26, 2024
VEHICLE SPEED CONTROL
I submitted a previous report NHTSA ID: 11488746 and have not heard anything. I continue to have this problem and am afraid it could cause a severe accident. When I come to a stop with the "Auto Hold" engaged the acceleration increases to 4 rpms or a little higher so I hold the brake down hard with my foot in fear that the Auto Hold will not work. I proceed to shift it in Park then as i take my foot off the brake the acceleration returns to normal. This is very alarming and has occurred to me at least 20 times since I've had the car. I have had the car in the dealership but they do not see anything wrong with it and does not register any Error codes. The car has less than 10k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621485October 23, 2024
ELECTRICAL SYSTEM
AC System faulty . Cannot defog windows. Fusebox connection is malfunctioning Changed blower motor, resistor, fuse, relay. Many vehicles are having the same issue. It needs to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619983October 15, 2024
ELECTRICAL SYSTEM
Issue with electrical wiring for HVAC. Air conditioner and heater goes out with no power. You have to pop the hood and press on the fuse box to get it to come back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617124September 29, 2024
ENGINE, POWER TRAIN, SERVICE BRAKES
While driving on my way home from work my , brakes became extremely hard to press down on and then my service engine light came on this all occurred on 7/31/2024. So the very next day I took my vehicle to a Kia dealership which was 8/1/ 2024 to find out what was causing this to happen. The technician stated that they would have to put it on a machine and run a diagnostic on it. I asked the technician while they were doing that to change the oil. I also realized that the oil light for my vehicle has NEVER came on since I purchased the car. So the technician did the diagnostic and stated that my vacuum pump had went out but he couldn’t tell me why or how this had happened. I then took the vehicle to my parents house and left it there in the garage for a few weeks to have second opinion done. I then took it to another Kia dealership and they stated there was no vacuum to the brake booster and said there was a broken camshaft and metal pieces were in the engine and the engine needed to be replaced. Again I asked what caused all of this and no one could give me an answer. I had only had the car a 1 1/2 years and don’t understand what caused all of this and I now have a car that I can no longer drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615871September 22, 2024
UNKNOWN OR OTHER
Have had issues with a/c since I bought the car. Has been inspected 3 times, apparently it was just the actuator doors not working. But not I have no a/c, and my dealer refused to fix it. On reddit there's a thread going around saying fuses are melting and that it's causing everyone's a/c to not work. My fuses for this particular spot are burnt looking. This is a safety issue in regards to living in Arizona, the heat is deadly. I will be trading my car in if this isn't recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614726September 15, 2024
ELECTRICAL SYSTEM, SUSPENSION, POWER TRAIN
My 2022 Kia K5 GT-Line was involved in a hit and run accident while my vehicle was unattended and legally parked on the street. The repairs for this vehicle were $11,500+ The entirety of the left side of the car was mauled. Very key integral parts were involved and I have had alignment issues, A/C and heating issues, electrical problems including safety features (lane change, etc) and heavy suspension damage. It took almost 5 months to fix everything on my car insurance company/shop; mostly using aftermarket parts to save money. Loved the “State of condition must be repaired to a pre-accident condition” yet the insurance gets away with using after market parts! As of, 08/29/2024, my vehicle is currently at the Kia dealership for o2 sensor recall, as well as my melted blower motor, melted a/c wiring harness kit, foul stench coming from A/C vents when recirculating switched into fresh air mode. The smell is foul and causing upper respiratory issues for me. The seat has become toxic smelling from mildew/rust. I’ve been trying to address all of the above issues. The shop believes once they fix the A/C blower motor/wiring harness they can try to diagnose the fumes coming from the vents. Most of the repairs are on back order and without a date (2weeks-2months+) I am without a vehicle for my job and my insurance doesn’t cover rental reimbursement.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11613925September 11, 2024
ENGINE, POWER TRAIN
One day I was driving and my car began to shake really bad. It doesn’t transition smoothly when switching gears in transmission. Sometimes it doesn’t accelerate and I’d have to floor the gas to get it going. Rough acceleration. Car would even shake in idle sometimes. It has been doing this ever since. One day it’ll shake, the next day it might not. It doesn’t matter if I drive slower or faster, the car still shakes, has rough to no acceleration, and shifts gears roughly. Engine light is on and is reading misfire of cylinder 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613356September 8, 2024
WHEELS
TPMS malfunction light came on around 7-3-24. Took car in for repair, they fixed it. (Said something was unplugged) Today 9-8-24 light came back on, 3125 miles. I will be take it car in this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612816September 5, 2024
FUEL/PROPULSION SYSTEM
Ive a 2023 Kia K5 GT-Line AWD with 73000 mileage. I was having a trip from New Jersey to Massachusetts for a wedding. I had 208 miles to go and 223 miles range. Than suddenly it went down to 93 miles. I stop by a gas station. I could not pump gas. It was kicking the nozzle. I atop by another gas station miles later. I couldnt pump gas either. It kickes the nozzle and my gas tank looks full. Than i start the car and check engine light and P045100 code came on. Than i checked the closest KIA but it was Saturday. They couldn’t service i was at Rhode Island. I called one of the KIA and they said as long as CEL is on i can drive. If its keep flashing i shouldnt drive. I said it smells gasoline and i cant fill up my tank and i asked if they have a suggestion and they said idk and closed the phone. Than i heard a clicking noise and it smelled a lot more gasoline. I saw that my rear seats popped up. I saw that one of the gas tank or whatever it is was up and my tank was expanding. I had to leave my car to another dealer nearby airport at Rhode Island. They will check my car at Monday. I rent a car from airport enterprise. I guess ill need to wait and see. I knew that there is a recall. But i went for an oil change at 60000 mileage and my local dealer told me that there was a recall and they checked and thats why it took long and im good to go. So they checked the recall and it was fine and now its not fine. I had the recall done but it still happened. My car stayed at dealer from 10 days. They couldnt fix it and someone from Kia Tech came to check, while they are checking the gas tank had a mini explosion as they said. Kia is going to buy my car back and they confirm that i can either get a replacement or buyback. They confirmed that there is no permanent fix for it. They do not know how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612210September 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Why is Kia Dealership are allowed to sale cars that have recalls. Knowing that they have recalls and are allowed to sale. why not fix the issues and then sale. Safety Concerns driving and have to kids in the back car 65mph and car shut down breaks don't work or accelerator used the emergency breaks had shut down the car. Took it to the dealership I been calling them status on my car with no information provided. Imaging being behind 18 wheeler my accelerator don't work. Parts for recalls are out stock so why keep cars in the dealership knowing they don't have parts to fix the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612123September 2, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Air conditioning was fine then would suddenly cycle levels by itself. One day the air stopped blower. Tested the resister, it was bad. Replaced it and less than one week later the air stopped again. Resister and blower motor test fine. Fuses and relay are fine. No ac/hest causing driving concerns with window fog.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611385August 28, 2024
FUEL/PROPULSION SYSTEM, SEATS
A couple of days before taking my vehicle to get serviced, I started noticing some concerning factors about an issue going on with the vehicles fuel system. When putting fuel in my car, the gas odometer wouldn't match with what the car was marking the gas miles to be. It would fluctuate throughout the day, in the morning it would mark 174 miles of fuel and in the afternoon it would somehow say I had 215 miles of fuel when I never added more fuel to my call. Also when I opened the gas tank I saw white smoke come out from the tank. My back seat also popped out of the clips that kept it in place. It was very apparent while doing research online of the issues I was going through, that other have similar issues, all leading to the fuel tank expanding. The service center at my local Kia claimed their not 1 but 2 recalls on the vehicles and unfortunately the sensor in the fuel tank needed an update, but because my gas tank expanded while they checked it out, they said they couldn't simply update the sensor as my whole fuel system had to be redone. I have tried to reach out to Kia since I do not have a vehicle to commute to work and it is essential I get the issue resolved with my car. I don't know how long this process will take either since no one provides clear time frames or how the process will go. I am pretty much out of a car for over 6 days and still don't know if it can be repaired or what can be done with my vehicle in the condition it is in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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