Jeep Wrangler Complaints

18,838 consumer complaints on file.

#10247548November 3, 2008
ENGINE AND ENGINE COOLING
RECENTLY PURCHASED 2005 JEEP GRAND CHEROKEE. WHILE DRIVING, DRIVERS KNEE WILL INADVERTENTLY BUMP THE KEY IN THE IGNITION TURNING OFF THE VEHICLE AND ITS STEERING. THIS HAS HAPPENED 3 TIMES IN THE PAST 3 WEEKS. WE CANNOT BE THE ONLY CONSUMER HAVING THIS PROBLEM...THIS IS A SET-UP FOR A FATALITY. I SEE NO RECALL ON THIS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246812October 27, 2008
SUSPENSION:FRONT, STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
DRIVE A 2007 4-DOOR WRANGLER. WITHIN 6 MONTHS OF PURCHASE, HIT A SMALL BUMP GOING AROUND 50 MPH ON HIGHWAY. CAR STEERING VIBRATED UNCONTROLLABLY MOVING ABOUT 2-INCHES SIDE TO SIDE. NO SHOULDER AVAILABLE (CAUSED OTHER CARS TO SWERVE AWAY FROM ME) BUT AFTER BREAKING, IT EVENTUALLY STOPPED. ASKED DEALER SERVICE WORKERS (WHILE IT WAS BEING LOOKED AT FOR SECOND RECALL FOR COMPUTER/BREAKS) WHY THIS WAS HAPPENING, THEY CLAIMED "THAT IS WHAT JEEPS DO". HAPPENED 4 MORE TIMES UNTIL A WITNESS FROM THE ROAD PULLED ME OVER TO TELL ME "HE THOUGHT MY RIGHT FRONT WHEEL WAS GOING TO COME OFF." JEEP CLAIMED TO HAVE NEVER HEARD OF IT BEFORE. (THERE ARE WEBSITE ABOUT "DEATH WOBBLE" EVERYWHERE). BROUGHT TO DEALER, FIXED TIE ROD. HAPPENED AGAIN, SAID IT MIGHT BE A BAD TIRE. WILL BE AT MY EXPENSE. CALLED TIRE MANUFACTURER, TO START A FILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246862October 27, 2008
SEAT BELTS
THE LATCH PLATE ON MY 2003 JEEP WRANGLER SNAPPED IN HALF, RENDERING ME WITH NO SEATBELT IN A VEHICLE THAT IS RATED AT A VERY HIGH ROLLOVER RATE. WHEN I PULLED THE LATCH PLATE OUT TO EXAMINE IT, I SAW THAT THE METAL USED TO ATTACH THE LATCH WAS MADE OF VERY THIN METAL, NOT MUCH THICKER THAN A KNIFE, AND THAT THE METAL APPEARED TO BE MADE OF CAST MATERIAL. IN ADDITION TO THIS PROBLEM, I HAVE HAD TO REPLACE THE SEAT BELT TWICE ON MY VEHICLE, AND WILL HAVE TO REPLACE IT A THIRD TIME DUE TO THE SEATBELT NOT RETRACTING AS IT SHOULD. THIS ALLOWS THE SEATBELT TO GET CAUGHT IN MY DOOR, WHICH HAS SEVERELY CUT AND FRAYED THE SEAT BELT ALMOST IN HALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246151October 20, 2008
TIRES
VEHICLE ORDERED WITH 30INCH OPTIONAL WHEELS FROM FACTORY SHOWS INCORRECT TIRE PRESSURE ON VEHICLE PLACARD. SHOWS 30INCH WHEELS ON WINDOW STICKER BUT P195 TIRE SIZE ON PLACARD. OWNERS MANUAL SHOWS 29PSI AND DOOR JAM PLACARD SHOWS 33PSI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245778October 17, 2008
STEERING
DEFECTIVE STEERING DAMPER REPLACED 7/24/2008, 8/5/2008 AND 10/1/2008. SEVER FRONT END WOBBLE AFTER HITTING A ROUGH PATCH OF ROAD OR A BUMP WITH A 2006 JEEP WRANGLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245256October 13, 2008
TIRES
WE HAVE HAD 5 FLAT TIRES IN THE LAST MONTH ON A 2007 JEEP WRANGLER UNLIMITED. WE DID NOT FIND ANYTHING IN THE TIRE AND IT NEVER HAS BEEN ANYPLACE THAT THE OTHER VEHICLE DOES NOT GO. TIRES ARE GOODYEAR WRANGLER SR-A P245/75R16. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244884October 8, 2008
ENGINE AND ENGINE COOLING
WHILE EXITING THE OFFRAMP FROM A HIGHWAY, I DOWNSHIFTED MY JEEP WRANGLER. THE CLUTCH WENT ON ME, AND I PROCEEDED TO PULL OFF THE HIGHWAY. BEFORE I COULD STOP THE VEHICLE, AN EXTREMELY QUICK FIRE ERUPTED FROM UNDER THE ENGINE, AND SPREAD TO THE CAB, COMPLETELY PLACING MYSELF AND GIRLFRIEND IN A LIFE OR DEATH SITUATION. WITHIN MINUTES, THE ENTIRE JEEP WAS ENGULFED IN FLAMES, WITH US BARELY ESCAPING. HAVE HAD NO COOPERATION FROM THE DEALER, OR CHRYSLER. THE VEHICLE WAS IN PERFECT RUNNING CONDITION, WHICH LEADS ME TO BELIEVE THAT THERE WAS A MECHANICAL ERROR. CHRYSLER HAD THE VEHICLE INSPECTED, TOLD ME THAT IT WASN'T THEIR FAULT, BUT HAS YET TO EXPLAIN WHAT ACTUALLY WAS THE CAUSE. *TR
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10244449October 5, 2008
STEERING, SUSPENSION
I PURCHASED A 2006 JEEP WRANGLER SPORT ON SEPT 25, 2008. WITHIN ONE WEEK OF DRIVING THIS VEHICLE I EXPERIENCED SEVERE WOBBLE (AKA "DEATH WOBBLE") WHILE TRAVELING AROUND 55MPH TWICE. IT HAPPENED WHEN I RAN OVER ROUGH AREAS IN THE ROAD THAT HAD BEEN PATCHED UP POT HOLES. THE VEHICLE BEGAN TO SHAKE VIOLENTLY FROM SIDE TO SIDE. I HAD TO ALMOST COME TO A COMPLETE STOP BEFORE IT WOULD STOP DO THIS. I FELT I HAD NO CONTROL OF THE VEHICLE WHILE THIS WAS HAPPENING. AFTER THE FIRST TIME I SEARCHED THE INTERNET AND FOUND THAT THIS IS NOT AN ISOLATED PROBLEM AND THAT MANY, MANY OTHER OWNERS HAVE EXPERIENCED THE SAME THING. IT IS REFERRED TO AS THE "JEEP DEATH WOBBLE". I CONTACTED THE LOCAL CHRYSLER DEALERSHIP BECAUSE THE JEEP IS STILL UNDER WARRANTY. WHEN I EXPLAINED THE SITUATION TO THEM THEY ACTED AS IF THEY NEVER HEARD OF SUCH A THING. THEY REPLACED THE DAMPER ON THE STEERING BUT I KNOW FROM MY RESEARCH THAT THIS IS JUST A SHORT TIME \"FIX\" AND THAT ALTHOUGH CHRYSLER HAS RECEIVED MANY LETTERS FROM CONSUMERS SUCH AS MYSELF, THEY REFUSE TO ACKNOWLEDGE THE FACT THAT THEIR DESIGN IF DANGEROUS THEREFORE, THERE HAS BEEN NO RECALL TO PERMANENTLY FIX THE PROBLEM. I THEN CONTACTED X-TREME JEEPS IN TAMPA FLORIDA AND THE OWNER INFORMED ME THAT THE ONLY WAY TO REMEDY THE PROBLEM IS TO ELIMINATE THE DAMPER ALL TOGETHER AND INSTALL THE RUGGED RIDGE STEERING KIT WHICH ACTUALLY BRINGS THE MECHANISM BACK TO THE OLDER WAY THE JEEPS WERE MADE BACK WHEN AMC BUILT THEM. THIS IS AN EXPENSIVE JOB, COSTING APPROX. $330. I CAN NOT AFFORD THIS PLUS THE MONTHLY CAR PAYMENT BUT THEN AGAIN, I CAN\'T AFFORD TO WRECK MY VEHICLE DO TO POOR DESIGN. I LIVE 17 MILES FROM MY JOB AND CAN\'T AFFORD TO GO WITHOUT MY TRANSPORTATION. THIS IS A VERY UNSAFE VEHICLE CHRYSLER DOES NOT ACKNOWLEDGE RESPONSIBLE. WHEN I WENT TO PICK UP MY JEEP FROM THE DEALERSHIP AFTER THEY REPLACED THE DAMPER I HAD TO COME UP WITH $83.63 FOR THE ROTATION/BALANCE OF THE TIRES. NO PHYSICAL DAMAGE BUT MY NERVES ARE SHOT OVER THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244307October 3, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 JEEP WRANGLER. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUTS OFF WITHOUT WARNING. THE MOST RECENT FAILURE OCCURRED WHILE DRIVING 60 MPH ON THE HIGHWAY. THE CONTACT WAS ABLE TO PLACE THE GEAR INTO NEUTRAL AND RESTART THE VEHICLE. THE DEALER STATED THAT THEY WILL NEED TO TEST DRIVE THE VEHICLE TO LOCATE THE CAUSE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244235October 2, 2008
VISIBILITY
OUR WRANGLER RUBICON WAS PURCHASED NEW FROM A DODGE/CHRYSLER/JEEP DEALERSHIP IN BULLHEAD CITY DURING MODEL YEAR, 2006. SINCE THAT TIME, THE JEEP HAS BEEN TAKEN INTO THE DEALERSHIP TO FIX THE WINDSHIELD RUBBER SEAL THAT CONTINUES TO SEPARATE FROM THE WINDSHIELD AND THE WINDOW FRAME. FIRST IT SHRANK IN THE LOWER LEFT CORNER. THIS CAUSED WIND NOISE AND EXCESSIVE DRAFTS. THEY PUSHED IT BACK INTO PLACE. SEVERAL MONTHS LATER, THE ENTIRE GASKET SEPARATED AND FELL ONTO THE DASH! GOOD VISTA GLASS CAME TO OUR HOME CHECKED THE SEAL AND TOLD US IT WAS DEFECTIVE AND THE WHOLE RUBBER GASKET WOULD HAVE TO BE REPLACED. IT WAS. NOW THIS WEEK, WHILE THE JEEP JUST SAT IN OUR DRIVEWAY, WE DISCOVERED THE ENTIRE RUBBER SEAL AGAIN HANGING FROM THE WINDOW FRAME ABOVE THE DASHBOARD. THIS MAKES DRIVING THE JEEP TO GET IT REPAIRED DANGEROUS. AS I TYPE THIS, GOOD VISTA GLASS AGAIN IS PLACING A NEW GASKET INTO PLACE. I AM NOT COMPLETELY SURE ABOUT THE INTEGRITY OF THE WINDSHIELD WHEN THIS CONTINUES TO HAPPEN BUT AT THE VERY LEAST, THERE IS A DANGER OF THIS GASKET FALLING INTO MY VIEW AND/OR LAP WHILE DRIVING. MY VEHICLE HISTORY IS IMPORTANT TOO. I, LIKE A LOT OF 4 X 4 OWNERS, DO NOT EVEN TAKE THE JEEP OFF ROAD. I "BABY" THE VEHICLE AND KEEP IN IMMACULATE CONDITION. ALSO, ALL OF THE FOLKS I HAVE DEALT WITH AT SWANTY'S JEEP AND GOOD VISTA GLASS HAVE BEEN POLITE AND HELPFUL. NOW, I WAS TOLD BY THE GOOD VISTA GLASS TECHNICIAN YESTERDAY, 10/01/06 THAT THIS WINDSHIELD GASKET SEPARATION IS A CONTINUING PROBLEM WITH JEEPS. MAYBE A RECALL SHOULD BE IN ORDER? ALL DOCUMENTATION HAS BEEN RETAINED. THANK YOU, JOHN L JENKINS FORT MOHAVE, AZ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243876September 29, 2008
SUSPENSION, STEERING
2006 JEEP WRANGLER - EXTREME FRONT END SHUTTER AT HIGHWAY SPEEDS, USUALLY IN THE AREA OF 55MPH. THE SHUTTER IS SO BAD THE VEHICLE HAS TO BE STOPPED IMMEDIATELY TO AVOID LOSS OF CONTROL. THIS HAS OCCURRED 3 TIMES IN THE LAST WEEK ALONE. THE DEALER CLAIMS IT IS A KNOWN ISSUE BUT THE PART IS OUT OF STOCK. THEY (JEEP) CALLS IT A SHIMMER, I* SAY IT IS A SHUTTER AND A LIFE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243648September 27, 2008
STEERING
I BOUGHT A 2006 JEEP CHEROKEE IN OCTOBER 2006 AND SINE THE DAY WE BOUGHT IT WE HAVE HAD PROBLEMS WITH THE FRONT END STEERING. WE TOOK IT TO THE DEALER WHERE WE BOUGHT IT AND THEY TOLD US THERE WAS NOTHING WRONG WITH THE STEERING. THE NEXT TIME WE TOOK IT IN FOR THE SAME PROBLEM, A FEW DAY LATER, THEY TOLD US IT NEEDED BALANCING. THE THIRD TIME WE TOOK IT IN THEY TOLD US IT NEEDED AN ALIGNMENT. WE HAVE NOW DONE BALANCING AND ALIGNMENTS APPROXIMATELY EVERY 2-3 MONTHS. WE HAVE REPLACED THE STABILIZER ARM THREE TIMES SINCE WE BOUGHT THE JEEP AND NEED TO REPLACE IT AGAIN. THE STEERING GETS SO BAD IT ALMOST PULLS THE WHEEL OUT OF YOUR HAND AT 45 MILES PER HOUR. THE DEALERSHIP STILL SAYS THERE IS NOTHING WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243504September 26, 2008
STRUCTURE:BODY
SOFT TOP LEAKS ON BOTH SIDE IN THE FRONT. SEATS GETTING STAINED AND THE CARPET IS STARTING TO SMELL. WATER STAINS ON THE DOORS, STEERING COLUMN, AND DOWN THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243299September 24, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 JEEP WRANGLER. WHILE DRIVING 30 MPH, THE CONTACT APPROACHED A RED LIGHT AND APPLIED THE BRAKES TO COME TO A COMPLETE STOP. WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO DECREASE IN SPEED. INSTEAD, THE ENGINE REVVED A BIT HIGHER. THE CONTACT DEPRESSED THE BRAKED PEDAL AND THE VEHICLE BEGAN TO SLOWLY DECREASE IN SPEED; HOWEVER, IT DID NOT COME TO A COMPLETE STOP. THE CONTACT REAR ENDED ANOTHER VEHICLE. THERE WERE NO SERIOUS DAMAGE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT BELIEVES THAT IF CHILDREN HAD BEEN PRESENT, THE CRASH COULD HAVE BEEN A LOT MORE SERIOUS. HE TOOK THE VEHICLE TO A REPAIR SHOP FOR INSPECTION AND WAS INFORMED THAT THE FAILURE WAS VERY COMMON; HOWEVER, NO RECALLS HAD BEEN ISSUED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 69,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10242998September 20, 2008
STRUCTURE:BODY
WHEN DRIVING MY NEW 2008 JEEP WRANGLER SAHARA ON THE HIGHWAY , THE HOOD SEEMS LOSE AS IT "MOVES" AROUND AT HIGHWAY SPEEDS. IF THERE IS A WIND THE HOOD POPS UP A FEW INCHES. ON A 2 LANE HIGHWAY A BIG TRANSPORT TRUCK WENT BY IN THE OPPOSITE DIRECTION AND I SWEAR THE HOOD JUMPED UP 6 INCHES. CHRYSLER SAYS THIS IS NORMAL. WHAT IS SO NORMAL ABOUT THE HOOD THREATENING TO OPEN? WHAT ABOUT IN A FEW YEARS WHEN THE (RUBBER/PLASTIC) HOOD RETAINERS START GETTING OLD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242929September 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION OVER HEATED AND PURGED FLUID ON TO HOT EXHAUST MANIFOLD/CAT CONVERTER. JEEP DID NOT CATCH ON FIRE BUT WAS CLOSE ENOUGH TO CAUSE ALARM IT WAS SEVERELY SMOKING ENOUGH TO ALERT OTHERS DRIVERS WHO WAVED ME OVER. ITS BEEN HAVING SHIFT PROBLEMS SINCE PURCHASED NEW IN 07/07, INCLUDING SEVER SHUDDERING BETWEEN 1-2 SHIFTS AND NOT DOWNSHIFTING UNLESS HOLDING THE THROTTLE DOWN FOR 2-4 SECONDS MAKING IT REALLY HARD TO KEEP UP IN REGULAR TRAFFIC. CURRENT MILEAGE IS 6,200. LOCAL DEALER KEEPS FLASHING THE COMPUTER WITH SOFTWARE UPGRADES BUT NOTHING IMPROVES CONDITIONS. CURRENT WORD FROM DEALER IS THAT "CONDITION COULD NOT BE DUPLICATED / NO 'CODES' STORED". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241964September 12, 2008
POWER TRAIN
I WAS DRIVING AND WHEN I STOPPED THE JEEP WOULD NOT GO INTO PARK. I FOUND A PIECE OF LEVEL GROUND TO STOP ON BUT THEN SINCE IT WOULD NOT GO INTO PARK, I COULD NOT TAKE THE KEY OUT OF THE IGNITION. I WAS VERY LUCKY THE DEALER WAS OPEN SO I COULD DRIVE IT THERE TO BE FIXED. THEY TOLD ME THE CENTER PIN/SHAFT ON SHIFT ASSEMBLY WAS BROKE. I ASK IF THAT WASN'T A SAFETY PART AND WAS TOLD NO EVEN IF IT HAD BEEN, THE JEEP WAS OUT OF WARRANTY SO IT WOULD NOT MAKE A DIFFERENCE ANY WAY. THE LADY IN WRITE UP SAID THAT WAS THE SECOND ONE THEY HAD TO FIX. I BELIEVE THIS COULD BE A VERY DANGEROUS THING. THERE WAS NO WARNING THAT IT WAS GOING TO HAPPEN! I LIVE ON A HILL AND THERE WAS NO WAY I COULD GO HOME WITH IT NOT BEING ABLE TO PUT IT IN PARK, I COULD NOT EVEN GET OUT OF IT IN MY DRIVE WAY BECAUSE OF THE INCLINE. WHAT'S HAPPEN TO THE STEEL WITH WHICH THEY MAKE THE CAR PARTS TODAY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241740September 10, 2008
POWER TRAIN:MANUAL TRANSMISSION
2008 JEEP WRANGLER 6-SPEED. THE TRANSMISSION AND ENGINE RATTLE AND SHAKE ON A CONSTANT BASIS. IT IS WORSE ON BUMPS AND ROUGH ROADS. TOOK IT TO DEALER TWICE, CHRYSLER REP LOOKED AT IT AND SAID THERE IS NO REPLACEMENT PARTS. THEY SAID ALL WRANGLERS DO THIS SO THERE IS NOTHING I CAN DO ABOUT IT. CALLED CHRYSLER HOT LINE TO REGISTER A COMPLAINT. THEY SAID THEY WOULD LOOK INTO IT AND CALL ME. THEY'VE NEVER CALLED. I BELIEVE THIS CONDITION INTERFERS WITH NORMAL DRIVING AND IS VERY DANGEROUS WHEN USING 4 WHEEL DRIVE IN OFF ROAD CONDITIONS. I THINK THEY SAID THEY ALL DO THIS IS SO THERE IS NO DIMINISHED VALUE SO I CAN'T USE THE LEMON LAW. THE DEALER HAS BEEN VERY COOPERATIVE BUT HE'S LIMITED TO WHAT THE FACTORY TELLS HIM TO DO. THIS STARTED AT 2,000 MILES AND NOW HAVE 4,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241593September 9, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1999 JEEP WRANGLER. THE CONTACT STATED THAT THE SPEEDOMETER, FUEL GAUGE, ODOMETER, TEMPERATURE GAUGE, AND OIL GAUGES WERE INOPERABLE. ALSO, THE HEAT AND AIR CONDITIONING WORKED INTERMITTENTLY ON THE HIGH SETTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V117000 (UNKNOWN OR OTHER). THE CURRENT MILEAGE WAS 121,000 AND FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241313September 8, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 1997 JEEP WRANGLER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. WEEKS LATER, HE NOTICED THAT THE HORN WAS INOPERATIVE. THE DEALER STATED THAT HIS VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 98V046000 (AIR BAGS:FRONTAL) IN 1999; THEREFORE, THE CONTACT HAD TO ASSUME FINANCIAL RESPONSIBILITY FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,000. UPDATED 10/03/08 *BF THE VEHICLE WAS REPAIRED AT NO CHAARGE. UPDATED 10/06/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler