Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11173940February 4, 2019
STRUCTURE:BODY, STEERING
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. SHORTLY AFTER OWNING THE VEHICLE, IT EXPERIENCED THE "DEATH WOBBLE". HEMET CHRYSLER DODGE JEEP RAM (240 CARRIAGE CIR, HEMET, CA 92545, (951) 225-4217)INDICATED THAT THIS WAS A NORMAL CONDITION AND TEST DROVE THE VEHICLE MORE THAN ONCE. THE VEHICLE WAS SUPPOSED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V675000 (STRUCTURE), BUT THE DEALER COULD NOT LOCATE A FAILURE AND DECLINED THE REPAIR. THE CONTACT LATER RECEIVED ANOTHER NOTICE FOR THE SAME RECALL CAMPAIGN. THE DEALER INDICATED THAT THEY WERE WAITING FOR THE MANUFACTURER'S GUIDELINES TO SERVICE THE VEHICLE. THE CONTACT HAD BEEN WAITING FOR THE REPAIR FOR WEEKS. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174244February 4, 2019
STEERING, SUSPENSION
AT FREEWAY SPEEDS WHEN TRAVERSING BUMPS OR EXPANSION JOINTS, VIOLENT FRONT END SHAKING OCCURS UNTIL VEHILCLE SPEED IS REDUCED BELOW 45 MPH. STARTED OCCURING AFTER VEHILCLE WAS PAST 10,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174306February 4, 2019
STEERING, SUSPENSION, WHEELS
EXCESSIVE / SEVERE FRONT WHEEL SHAKE WHEN HITTING BUMPS, POT HOLES, ETC. FRONT WHEELS, ALONG WITH THE STEERING WHEEL WILL SHAKE SEVERELY WHEN HITTING BUMPS AT HIGHWAY SPEEDS. VEHICLE CONTROL IS GREATLY IMPACTED. FRONT WHEELS AND STEERING WHEEL WILL NOT STOP SHAKING UNTIL VEHICLE IS NEARLY BROUGHT TO A COMPLETE STOP. ABILITY TO KEEP CONTROL OF THE VEHICLE AND STAY WITHIN YOUR LANE REQUIRES EXTREME/EXTENDED BRAKING AT HIGHWAY SPEEDS. VEHICLE HAS BEEN SERVICE BY AN AUTHORIZED JEEP SERVICE DEPARTMENT. JEEP RECOMMENDED PART(S) WERE REPLACED BUT THE PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173633February 2, 2019
UNKNOWN OR OTHER
THIS NEW VEHICLE WAS SOLD TO ME WITH OPEN RECALL ON TRACK BAR FRAME WELDS THAT THEY NEVER TOLD US ABOUT THE DEALER HAD ME DRIVE IT BACK TO THEM WHICH WAS S 3 HOUR DRIVE WHICH I DID BUT I'M VERY UPSET WHEN I FOUND OUT THAT THEY COULD BE FINED AND THE DEALER PUT MY WHOLE FAMILY AT POSSIBLE RISK TWICE HOME AND BACK BECAUSE OF THERE MISTAKE I DO BELIEVE THAT THERE HOLDING DOCUMENTS FROM BEING FINALIZED WITH THIS CAR BUT AM NOT SURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173667February 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I PURCHASED A 2018 JEEP WRANGLER (JL 4 DOOR SAHARA) IN AUGUST 2018. AT SPEEDS EXCEEDING 55 MPH THE JEEP SHAKES UNCONTROLLABLY MAKING HANDLING/STEERING CLOSE TO IMPOSSIBLE. I HAVE TO SLOW DOWN TO ABOUT 25 MPH TO GAIN CONTROL OF THE VEHICLE. THIS HAPPENS WHEN I HIT EVEN A SLIGHT BUMP IN THE ROAD. MY JEEP HAS ALREADY BEEN TO DEALERSHIP FOR A SIMILAR ISSUE (RECALL ON TRACK BAR FRAME BRACKET) AND NOTHING WAS FOUND. I HAVE A $48,000 VEHICLE THAT I CAN'T TAKE ON THE HIGHWAY. CURRENTLY LESS THAN 5000 MILES ON THE WRANGLER. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173561February 1, 2019
POWER TRAIN
START ENGINE, PLACE FOOT ON BRAKE PEDAL, PUT VEHICLE IN REVERSE. BEFORE EVEN LETTING FOOT COMPLETELY OFF OF BRAKE PEDAL ENGINE BEGINS TO STUTTER AND COMPLETELY STALLS OUT. HAVE TO PUT VEHICLE BACK IN PARK AND START VEHICLE BACK UP AND START PROCESS ALL OVER AGAIN HOPING THAT VEHICLES ENGINE DOES NOT CONTINUE TO STALL. STARTED HAPPENING APPROXIMATELY 3-MONTHS AGO. TOOK VEHICLE TO ROUEN CHRYSLER/DODGE/JEEP/RAM IN WOODVILLE, OHIO. THEY KEPT OVERNIGHT TO TRY TO REPLICATE ISSUE BUT STATED THAT THEY WERE NOT ABLE TO DUPLICATE. THEY DID END UP UPGRADING SOFTWARE ON A CONTROL MODULE IN HOPES THAT IT WOULD SOLVE THIS ISSUE. IT DID NOT. THEY DID STATE THAT SINCE THE ISSUE HAD BEEN DOCUMENTED ON THEIR END THAT IF A RECALL OR SAFETY ISSUE WAS RELEASED BY CHRYSLER THAT WHATEVER THE PROBLEM WAS WOULD BE FIXED AT NO CHARGE - EVEN IF VEHICLE WAS BEYOND THE MANUFACTURER WARRANTY. MY CONCERN IS THAT THIS ISSUE IS OCCURRING MORE OFTEN THAN NOT AND IS BECOMING A SERIOUS SAFETY CONCERN FOR MY FAMILY. THIS ISSUE NEEDS TO BE ADDRESSED ASAP BEFORE A SERIOUS ACCIDENT OR INJURY OCCURS. I AM KINDLY REQUESTING THAT THE MANUFACTURER TAKE A SERIOUS LOOK AT THIS ISSUE AND CORRECT AS THEY SHOULD. IT SHOULD ALSO BE NOTED THAT I HAVE SEVERAL VIDEOS TAKEN WHERE THIS ISSUE HAS OCCURRED ON SEVERAL DIFFERENT OCCASIONS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172980January 29, 2019
STEERING
AFTER SITTING OUTSIDE OVERNIGHT WITH AMBIENT TEMPERATURES UNDER 30 DEGREES. I WAS DRIVING THE JEEP ON THE HIGHWAY AND FOUND THAT ONCE I GOT ABOVE ABOUT 55 MPH THE STEERING WOULD LOCK UP. IF I JERKED IT, IT WOULD BIND AND THEN BREAK. THEN ONCE BACK AT CENTER IT WOULD START ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172714January 29, 2019
STEERING
WE ARE EXPERIENCING WHAT OTHERS HAVE REFERENCED AS THE DEATH VIBRATION. WHEN ON THE HIGHWAY GOING OVER 55MPH AND THE JEEP GOES OVER A BUMP THE STEERING WHEEL BEGINS TO SHAKE AND VIBRATE AND DOES THIS UNTIL YOU SLOW DOWN TO BELOW 30MPH WHICH IS VERY SCARY AND UNSAFE ON THE HIGHWAY. THE DAMPER HAS BEEN REPLACED 3 TIMES BUT ITS STILL DOING THE SAME THING. I HAVE VIDEO FROM MY JEEP BUT THERE ARE HUNDREDS OF VIDEOS ON THE INTERNET OF OTHER KEEPS THAT HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172715January 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
PURCHASED THE BRAND NEW 2018 JEEP WRANGLER SAHARA WITH 40 MILES ON NOVEMBER 30, 2018. CURRENTLY, THIS VEHICLE HAS 1,975 MILES. IN LATE DECEMBER 2018 HIT A BUMP ON A HIGHWAY DRIVING THE POSTED SPEED OF 70MPH AND THE VEHICLE VIBRATED A BIT AND HAD TO SLOW DOWN TO HANDLE THE VEHICLE. EACH WEEK AFTER DRIVING THE VEHICLE ON DAILY COMMUTE IN CITY CONDITIONS AT THE POSTED SPEED OF 25-30MPH, AFTER HITTING A BUMP IN THE PAVEMENT THE VEHICLE DOES NOT HANDLE WELL, AS IF I WOULD LOSE CONTROL. ON JANUARY 27, 2019 DRIVING ON A RAMP AT THE SPEED OF 45MPH UPON ENTERING THE INTERSTATE THE VEHICLE HIT A BUMP IN THE PAVEMENT, THE VEHICLE BEGINS AN UNCONTROLLABLE VIBRATION AND WAS SHAKING THE STEERING WHEEL, I HAD TO PULL OVER. AFTER RESEARCHING THIS ISSUE ONLINE WITH THE SAME ISSUE, I FEEL UNSAFE DRIVING MY ONLY VEHICLE. FOR A VEHICLE VALUED OVER $45,000, I NEED THIS ISSUE TO BE INVESTIGATED BEFORE SOMEONE IS SERIOUSLY INJURED. I DO NOT FEEL SAFE DRIVING ON THE INTERSTATE AT THE POSTED SPEED. THE VEHICLE FEELS UNSTABLE WHILE DRIVING OVER ANY BUMP IN THE PAVEMENT AT 20MPH THE VEHICLE WOBBLES AND SWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172451January 28, 2019
STEERING
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65-70 MPH I HIT A BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO VIOLENTLY WOBBLE AND IT TOOK A MIN TO STOP, THE SECOND TIME MY HUSBAND AND I WERE AGAIN DRIVING ON THE FREEWAY BETWEEN 70-75 MPH AND AGAIN FOR NO APPARENT REASON THE STEERING WHEEL STARTED TO VIOLENTLY WOBBLE AND WAS HARD TO REGAIN CONTROL OF IT I FEARED I WOULD CAUSE A COLLISION ON THE FREEWAY, I HAD TO SLOW DOWN AND TRY TO GET THE STEERING UNDER CONTROL. BECAUSE MY HUSBAND HAD TO GO OUT OF TOWN, THE JEEP WAS PARKED BECAUSE OF UNSAFE VIOLENT WOBBLING OF THE STEERING WHEEL UNTIL WE WERE ABLE TO TAKE IT TO CRYSTAL CHRYSLER DEALERSHIP WHERE WE PURCHASED IT ON NOVEMBER 30, 2018. THE DEALERSHIP HAS HAD THE JEEP FOR A WEEK AND IS STILL UNABLE TO DIAGNOSE THE PROBLEM. AT THIS POINT WE ARE DEATHLY AFRAID TO DRIVE IT AS WE HAVE NO FAITH IN THE VEHICLE'S SAFETY FOR MYSELF OR FOR OTHERS ON THE ROAD IN THE EVENT THAT I CANT CONTROL THE VIOLENT SHAKING OF THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172672January 28, 2019
STEERING
WITHIN THE FIRST WEEK OF RECEIVING VEHICLE, I EXPERIENCED A VIOLENT SHAKING OF THE STEERING WHEEL WHILE TRAVELING 60 MPH ON THE HIGHWAY, THAT ALMOST CAUSED ME TO RUN INTO THE VEHICLE NEXT TO ME. THIS OCCURRED SEVERAL TIMES THAT DAY. AFTER SEVERAL OCCURRENCES, I REALIZED IT SEEMED TO OCCUR WHEN HITTING A BUMP. CALLED SERVICE DEPARTMENT WHO REASSURED ME THIS WAS NOT A SAFETY ISSUE (???) AND THAT THEY WOULD REPLACE THE RECALLED TRACK BAR. SEVERAL WEEKS LATER, SAID TRACK BAR WAS REPLACED (THEY ARE ON BACKORDER). THE VEHICLE CONTINUES TO DEMONSTRATE THIS VIOLENT LOSS OF STEERING CONTROL AND AT MOST RECENT INSPECTION (AFTER BEING TOLD IT CAN'T STILL BE HAPPENING), I WAS TOLD THEY FOUND "SOME PLAY" IN THE DRAG LINK JOINT AT PITMAN ARM AND PART HAS BEEN ORDERED. THIS WEEKEND, THE VIOLENT SHAKING OCCURRED AND WOULD NOT STOP FOR WELL OVER 30 SECONDS, EVEN WHEN I TOOK MY FOOT OFF ACCELERATOR AND THEN HIT THE BRAKE (ON THE HIGHEAY, NEXT TO A SEMI). I JUST TOOK POSSESSION OF THIS VEHICLE ON NOVEMBER 29 AND IT ONLY HAD 5000 MILES (DEMO SOLD AS NEW). SOMETHING NEEDS TO BE DONE ABOUT THIS. IT'S HAPPENING IN BRAND NEW, UNMODIFIED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172335January 27, 2019
STEERING, SUSPENSION
I AM GETTING THE DEATH WOBBLE IN MY 2018 WRANGLER JLU, WHEN ON THE HIGHWAY. I'VE HAD THE STEERING STABILIZER REPLACED BY MY DEALERSHIP WITH A NEW JEEP PART. THE PROBLEM IS NOT FIXED. THERE IS STILL A LOT OF SLOP IN THE STEERING, AND THE DEATH WOBBLE IS STILL HAPPENING AT HIGHWAY SPEEDS. MY VEHICLE HAS 4000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172348January 27, 2019
STEERING
'DEATH WOBBLE' WHEN TRAVELING ON PA/OH TURNPIKE TRAVELING 70MPH I EXPERIENCED A VIOLENT SHAKING OF THE STEERING WHEEL. THIS SHAKING WAS UNCONTROLLABLE AND REQUIRED ME TO PULL OVER ON MULTIPLE OCCASIONS AND SLOW DOWN BELOW 50MPH FOR THE SHAKING TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172372January 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
WHILE DRIVING ON THE INTERSTATE HIGHWAY AT APPROXIMATELY 70 MPH WHEN GOING OVER POT HOLES OR BUMPS LIKE ONES AT BRIDGE CROSSINGS THE STEERING LOSES CONTROL AND VIBRATES AND SHAKES. THE DRIVER HAS NO CONTROL OF THE STEERING YOU MUST SLOW DOWN TO APPROXIMATELY 45 MPH TO REGAIN CONTROL OF THE VEHICLE. ONE INCIDENT ON THE HIGHWAY HAPPENED WHEN WE WERE SWITCHING LANES ON THE INTERSTATE AT APPROXIMATELY 70 MPH THE ROAD CONDITION WAS SMOOTH AND AS WE MERGED INTO THE LEFT LANE THE STEERING VIBRATED AND SHOOK AND TEMPORALLY DID NOT HAVE CONTROL OF THE VEHICLE IN TILL WE SLOWED DOWN TO APPROXIMATELY 45 MPH. THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM HAS AFTER SEVERAL ATTEMPTS TO REPAIR THE VEHICLE CLAIMED THEY FIXED IT. THIS IS NOT THE CASE IT IS STILL A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172232January 26, 2019
STEERING
MY 2018 JEEP JL HAS WHAT'S CALLED THE 'DEATH WOBBLE'. AT HIGHWAY SPEEDS, WHEN GOING OVER A SPONTANEOUS ROUGH ROADWAY, THE FRONT END STARTS TO WOBBLE SIDE TO SIDE UNCONTROLLABLY. ONLY HARD BREAKING BRINGS IT UNDER CONTROL. THIS IS TRAVELING AT APPROX. 70MPH. THIS JEEP HAD LESS THAN 500 MILES ON IT WHEN IT HAPPENED THE FIRST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172237January 26, 2019
STEERING, SUSPENSION
JEEP BEGINS TO VIBRATE VIOLENTLY AFTER HITTING BUMPS OR DRIVING OVER BRIDGE UNIONS AT HIGH SPEEDS (70 MPH). VEHICLE HAS LESS THAN 200 MILES ON THE ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172260January 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
A SMALL BUMP CAUSES THE STEERING WHEEL AND FRONT END OF THE CAR TO VIOLENTLY SHAKE. IT HAPPENS AT VARYING SPEEDS, TAKING YOUR FOOT OFF THE ACCELERATOR OR TRYING TO BREAK DOES NOT GET IT TO STOP, YOU RIDE IT OUT.THE WHEELS ARE SHAKING ALONG WITH THE STEERING WHEEL. IN ADDITION, THE CLOCK DOESN'T KEEP TIME AND RADIO INTERMITTENTLY DROPS STATIONS, SCANS THROUGH ALL OF THE STATIONS OR PICKS UP STATIC. I HAVE A VIDEO OF NOT BEING ABLE TO CONTROL THE RADIO(ON OR OFF), UNABLE TO CHANGE THE VOLUME OR SHUT THE RADIO OFF. I WAS NOT ABLE TO USE TOUCH SCREEN OR THE CONTROLS ON THE STEERING WHEEL IN ORDER TO OPERATE THE RADIO. IT HAS BEEN BROUGHT IN FOR SERVICE ON FOR THE SHAKING 3 TIMES NOW, GOING ON 4. JEEP SAYS IT'S FIXED THE PROBLEM BY REPLACING THE STEERING STABILIZER/DAMPENER. JEEP KNOWS IT IS HAPPENING AND MENTIONED GETTING "JEEP ENGINEERING" INVOLVED AND HAVE BLACKED OUT INFORMATION ON PAPERWORK WE RECEIVED AFTER REPAIRS, CONCERNED WE WOULD SEE THE "CONTACT/ EMAIL ADDRESS". THE FIRST SERVICE VISIT THEY COULD NOT GET THE SHAKING TO HAPPEN AND "RESET THE STEERING TO FACTORY SETTINGS", "THAT IT WAS A LITTLE OFF." THE SECOND SERVICE APPOINTMENT THE SERVICE DEPARTMENT "COULDN'T GET IT TO HAPPEN". THEY HAD THE SALESPERSON I PURCHASED THE VEHICLE FROM TAKE THE CAR FOR A RIDE AND COMPARE IT TO HOW HIS JL DROVE. THEY ASKED IF A WORKER "COULD TAKE THE CAR HOME AND DRIVE IT A FEW DAYS". I AGREED.IT HAPPENED TO THE WORKER AND THEY REPLACED THE STEERING STABILIZER/DAMPENER THE FIRST TIME(ON THAT SECOND VISIT). THE THIRD SERVICE APPOINTMENT, THEY SAID THE "STEERING STABILIZER/DAMPENER WAS REPLACED WITH A FAULTY STABILIZER""THAT THERE WERE STILL FAULTY NEW ONES, THEY WERE GOING TO REPLACE IT. THE FOLLOWING DAY, ITS VIOLENTLY SHAKING. IT HAPPENS IN MOTION, HAVEN'T NOTICED IT WITH TURNING. I HAVE VIDEOS OF THE SHAKING HAPPENING TO THE STEERING AND THE ISSUES WITH THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172269January 26, 2019
STEERING, SUSPENSION
VEHICLE GETS UNCONTROLLED SHAKING AT HIGH SPEEDS (60-70 MPH ) WHEN HITTING A BUMP MUST SLOW DOWN TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172175January 25, 2019
STEERING
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE CRASHED INTO A POLE. THE CONTACT MENTIONED THAT THE FAILURE ONLY OCCURRED DURING COLD WEATHER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO RON LEWIS CHRYSLER DODGE JEEP RAM PLEASANT HILLS (600 CLAIRTON BLVD, PITTSBURGH, PA 15236, (412) 655-7500) PRIOR TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS CURRENTLY AT A LOCAL BODY SHOP FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED FOR THE STEERING WHEEL FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 56,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11171786January 24, 2019
STEERING, UNKNOWN OR OTHER
JEEP WAS RECALLED IN OCTOBER OVER A TRACK BAR WELD ISSUE WHERE SOME VEHICLES WE IMPROPERLY WELDED. MINE HAD TO GO TO THE DEALER 3X AS THE DEALER WAS UNSURE WHAT TO DO. WAS TOLD IT WAS FINE. JUST RECEIVED ANOTHER RECALL THAT THE RECALL MAY NOT HAVE BEEN DONE PROPERLY AND WILL NEED TO BE REINSPECTED. I HAVE 0 FAITH IN THE SAFETY OF THIS JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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