Jeep Grand Wagoneer Complaints (2023)

49 consumer complaints on file.

#11689771September 25, 2025
SERVICE BRAKES
My brakes stoped working yesterday. The petal went to the floor and there were NO brakes. I was able to put the car in park and stop its movement. The vehicle is at the dealership. This is what they told me- BCSM AND ELECTRONIC BRAKE BOOSTER FAILURE. C0021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684087August 30, 2025
TIRES
Tread separation from belt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678825August 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while his wife was driving approximately 65 MPH on the highway, the vehicle lost motive power and shut off. The vehicle was later towed to the local dealer, who diagnosed that the thermostat had failed, causing the engine to overheat. The contact was informed that the valve inside the thermostat had bound, causing improper internal operation of the thermostat. The thermostat was replaced, and the vehicle was repaired. The contact was informed that per TSB: 09-006-25, the same style thermostat was installed to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676442July 27, 2025
VISIBILITY/WIPER
The driver side sunvisor comes loose and dangles causing an unsafe driving condition. Dealership has repaired multiple times but it continues to happen. It is an inherent design flaw that is going to cause accidents and ultimately loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673436July 14, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659786May 8, 2025
ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644627February 24, 2025
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640606February 4, 2025
UNKNOWN OR OTHER
On Sunday, February 2nd we were driving down the highway when the front sunroof on my Wagoneer spontaneously exploded. Thankfully I had the shade closed, so it caught the broken glass. Had it been open, who knows what would've happened. There were no other cars around, no overpass...just us on the highway. The dealer has the vehicle now, but it doesn't sound like it will be covered under our warranty. However, when I google "my wagoneer sunroof exploded," there are tons of results of people having the same experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632484December 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632085December 23, 2024
UNKNOWN OR OTHER
My camera system does not send the camera views from any of the 4 camera locations to my radio screen. Rear camera including when I put in reverse, front view and 360 degree view all do not report to the radio screen, it is black with the parking assist lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630529December 13, 2024
ENGINE, SUSPENSION, LANE DEPARTURE: BLIND SPOT DETECTION
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620435October 17, 2024
VISIBILITY/WIPER
similar to TSB 23-015-22, our Grand Wagoneer/Wagoneer has a windshield with vertical distortion in the center area of the windshield surface. This distortion is in the glass and impacts our ability to see clearly and also makes passengers car sick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619854October 15, 2024
UNKNOWN OR OTHER
The outer edge of the front tires is wearing prematurely. There is also a vibration felt in the vehicle at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617625October 1, 2024
ENGINE
Vehicle over heated disabling vehicle on freeway. This was a know problem with this manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615314September 18, 2024
ENGINE
2023 Grand wagonner : Vehicle overheats while driving and completely stops in the middle of the road with no time to pull over safely. This is the second time it has happened in a year of owning it. Check engine light has been on since the first time it overheated and dealers say they don't know why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614436September 13, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607900August 12, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605008July 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594318June 14, 2024
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575930March 7, 2024
STEERING
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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