Jeep Grand Wagoneer Complaints (2022)

56 consumer complaints on file.

#11625166November 14, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Premature battery depletion. Brand new battery 2 months old was completely dead. On 3rd battery in one calendar year. Stranded with young children in car that cannot even be jumpstarted. Dealer has confirmed issue and has reportedly has had numerous owners with the same issue, same vehicle. No warnings, or prior issue, car has absolutely no power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620273October 16, 2024
ELECTRICAL SYSTEM
Driving the car on the road the car stalled went off and I could not turn it on at all. It has to be towed to the dealership. Luckily, we avoided an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609008August 16, 2024
VISIBILITY/WIPER
The front windshield in our vehicle is severely distorted and causes other vehicles and objects to appear to be in different positions when viewing objects greater than 30° from the center of the driver's perspective. This is a well-documented manufacturing issue with the early build Grand Wagoneers. There is a technical service bulletin with an overview of the problem (23-015-22). We brought our vehicle to an authorized dealer on [XXX]. The service technician could see the issue instantly as we were parked next to a stair railing that severely distorted when viewed through the windshield. He created a report and passed it on to Wagoneer customer care. Although this is not covered in our warranty, we are still working to have the issue resolved through the factory. Multiple people have reported this issue and the only remedy is to replace the original glass with the manufacturing defect. Wagoneer Customer service has acknowledged this and actually posted the technical service bulletin and helps in remediation. That night and dusk, this is a serious safety concern. The refraction of the oncoming car's headlights move the vehicles placement when viewed through the windshield. It can cause flickering and flashing distracting the driver. There are several other scenarios that would be dangerous with a distorted and misplaced object in the driver's field of view. Here are additional posts of the issue: [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606898August 6, 2024
VISIBILITY/WIPER
Front windshield cracked in the middle where the rear view mirror and rain sensor is. No stone chip damage visible or obvious
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594130June 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving 60 MPH, the instrument cluster, Wi-Fi, A/C, Cruise Control, and Navigation System went blank, and failed to display any information. The contact stated that the vehicle had not lost power. The contact stated that the failure was constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed a software update to be completed; however, the dealer stated that the update was not available from the manufacturer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593937June 12, 2024
STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving at approximately 55 MPH, the instrument cluster was flashing "Systems Disabled" and the steering was difficult to turn. The contact depressed the brake pedal to slow the vehicle however, the brake pedal depressed to the floorboard. The contact was able to stop the vehicle. The contact drove the vehicle back to the residence and the vehicle was later towed to the local dealer. The vehicle was not diagnosed or repaired. The contact stated that the failure had occurred once. The manufacturer was informed of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589172May 16, 2024
SERVICE BRAKES, STEERING
Lost brakes and steering going 55 mph, and then many warning lights were on the screen saying that different systems were disabled. Was able to coast vehicle to a safe location. Had vehicle towed to dealership 4/29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577657March 15, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
The system that has failed is the windshield has major distortion that affects the depth perception as you are driving. This is an extreme hazard as you cannot judge the distance of objects as they become distorted. Yes it was inspected by a Jeep dealership and they concurred with this distortion, in fact he laughed and said not sure how anyone drives this. Be aware as well that Mopar in fact issued a service and replacement bulletin for this defect (attached) No warning lamps are issued. I purchased the car used from another state. When it arrived I noticed this defect but could do nothing at that time from whom I purchased it from. I have researched this and it is a defect known by Mopar. They now are claiming to not be aware of this even though its all over the internet and I have the service bulletin issued by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576232March 8, 2024
FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573595February 23, 2024
VISIBILITY/WIPER
The windshield has distortion in it. This is visible from the outside and the inside of the vehicle. This is an EXTREME hazard one that can easily cause an accident as it alters the depth perception of items within the windshield. A passenger riding in the front seat can actually start to feel sick (like sea sickness) due to this distortion. The manufacturer claims they have never heard of this and they do not warranty windshields even though this is a factory defect. Many forums discuss this issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569643February 3, 2024
ELECTRICAL SYSTEM, STEERING
Electrical issues- been to the dealer 4 times with no resolution Radio turns to max volume while trying to lower sound. Air/heat turns on and off by itself while driving. Vehicle slams on brakes due to faulty crash sensor. Back lift gate repaired due to faulty sensor. This week power steering service light came on. 27,510 miles 1 owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569432February 2, 2024
SEAT BELTS
The contact owns a 2022 Jeep Grand Wagoneer. The contact received notification of NHTSA Campaign Number: 23V716000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561896December 26, 2023
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
December 24-23 was in red lobster to pickup food about 5 mins my grand wagoneer was on fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11548608October 6, 2023
STEERING, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2022 Jeep Grand Wagoneer Series II. THIA WHOLE VEHICLE IS A DEATH TRAP!! Since owning this vehicle it's been one issue after another with one dealership visit "repair" after another. With each repair the vehicle gets worse and the problems aren't fixed. My vehicle has been in & our of service over 20 times in the passed year. We even had it in for a 10 hour repair, where they said they fixed "all the technology". But that still doesn't work. We had it upgraded, but that doesn't to make anything better... It's slower than molasses & freezes - but that is the least of my issues... It seems like The dealership is doing nothing to help me & just putting Band-Aids on these issues, so I've finally decided to open my mouth. Not only are "minor issues" such as the radio not getting fixed, there are issues like my check engine light constantly coming on, my power steering going while driving, heating/cooling seats turning on and off whenever they feel like through out the drive & the adaptive cruise control frequently decides not to work. This vehicle is going to kill me and my family because everyone is downplaying how serious everything is, mind you the power steering went out while I WAS DRVING my soon to football. This whole vehicle should be recalled. I thought I was going to love this car, but it has been nothing but a nightmare! my jeep is back in service for the power steering issue. Who knows how long it will be there. Or they may give it back and say "hey, it's good." like they've been doing. BUYER BEWARE. if you're thinking a grand wagoneer.. think again!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543429September 8, 2023
STEERING, VEHICLE SPEED CONTROL
We had two tires put on/rotation at the dealership and the two recalls repaired via a software update on or around the end of August. Once I left, felt the steering was hyper sensitive thought it was the tires. I had two incidents upon acceleration the truck aggressively yanking me into the opposing lane without driver input. Secondly, my wife had it happen to her on a very busy feeder road, the truck not only aggressively pulled her into the adjacent lane but also accelerated. I was told the software update corrupted the electronic steering input and the electronic steering gear resulting in the car 'getting a mind of its own'. I followed up with Stellantis about a buy back or swap and was denied. I do not feel safe in the vehicle at all. It literally feels like a passenger is yanking the wheel out of your hands. Very dangerous. My truck is still in repair awaiting parts. Stellantis tells me that after the dealership service department issues a report, they may reconsider. I find it deeply troubling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534648July 26, 2023
SUSPENSION
When disconnecting trailer the suspension automatically goes into "tire jack mode." After the most recent incident, the suspension is stuck and not adjustable to normal, making driving on the highway difficult. The back end of the vehicle is raised up and the front is down low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526311June 9, 2023
ENGINE
While traveling on San Marcos Highway between Luling and San Marcos at 65 MPH, the vehicle began to lose speed and I realized the engine was no longer powering the vehicle. No warning indicators other than an unresponsive throttle. I was able to coast off onto the shoulder and bring the vehicle to a stop. The dash prompted me to put the vehicle in park before starting so somehow the vehicle turned off while driving. I have experienced numerous electrical nuances with this vehicle, but mainly to the comfort systems (A/C, radio), but a vehicle randomly turning off while driving is what prompted me to file this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519219April 27, 2023
ENGINE, STEERING, VEHICLE SPEED CONTROL
Car started displaying all Mill lights in the message center, including “lane assist disabled,” “stability control arm needs servicing,” “traction control unavailable,” and others. After about 3-5 seconds of rapid fire messages being displayed, the car made a “shutting down noise” and then died on the side of the road. Had it towed to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516255April 10, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
AC/HVAC: experienced multiple occasion where the system (front and rear) turns on and quickly varies between settings with no way to override. Engine: when speeds are in excess of 80mph front passenger vent makes excessive noise in line with engine rpm’s “Auto drove” ineffective due to lane departure inop, after service for above incidents Radio is extremely intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516129April 8, 2023
STRUCTURE:BODY
Rear window trim piece almost flew off while I was driving. This could have caused an accident or damage. Come to find out you have to replace the whole window to fix the problem too and not just the trim piece.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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