Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11622320October 28, 2024
SEATS
I was driving and all of sudden I heard a loud noise. And seen that the HEADREST had pooped open on its own for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619744October 14, 2024
POWER TRAIN
"Check shifter" seems to come on almost everyday. From what I've gathered about it it could shift out of gear while driving. Could be a sensor or harness issue that I was told by a mechanic. No incident yet. This should be recalled as it seems to be a common issue with this Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617626October 1, 2024
SEATS
The headrest deployed on passenger side while driving. Max Dye of Salem, Illinois checked headrest in March and said it was covered under extended warranty and they ordered replacement. Informed today Oct 1st that they have the headrest at factory but won’t ship because hazardous materials and tomorrow Oct 2nd the warranty will expire anyway. Very Crooked Wanted to know if I would pay for everything they would ship. Max Dye needs to be brought up on charges. Very Crooked!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617387October 1, 2024
AIR BAGS, SEATS
I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616914September 27, 2024
ENGINE
The engine overheated due a coolant leak causing head gasket failure. The engine will now most likely need to be replaced. The engine is 3.0 ecodeiesel which was part of the FCA settlement . There were no warning signs. Engine overheated with dealership while getting the fuel tank pump replaced. Dealer confirmed issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616584September 26, 2024
SEATS
My passenger headrest deployed while I was driving. My passenger just felt alittle hit in back of her head from the impact but nothing major. Nobody has looked at it because it just happened last night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616697September 26, 2024
ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The vehicle was taken to the local dealer where it was diagnosed that the throttle body, fuel sensors bank 1-1 and 1-2, crankshaft, and intake manifold needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 124,471.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616294September 24, 2024
AIR BAGS
Passenger headrest exploded suddenly while driving on highway at highway speeds. Loud bang which made me swerve. No accident or incident preceded, it just exploded. if someone like my wife with neck problems was in the seat she could have been injured. I was told that Jeep has extended the warranty on this item and it appears this happens often. Had this happened to the drivers one I may have had an accident. I suggest they replace drivers headrests to stop an accident in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615004September 17, 2024
ENGINE
I have owned this vehicle for 9 years and the vehicle has had an issue with the electronic fuel pump since I bought it. I would take pictures of the warning showing the error message. I have had the vehicle in the shop more than 10 times for the same symptoms and begged them to replace what the computer is saying was the problem. I have spent over $9,000 on repairs and I continue to get the same message, The check engine light is on continuously and every time I bring it in they say it is not that it is something else and they replace something not related. Then the recall came out for the High Pressure Fuel Pump which was apparently the issue for the entire time like the on board computer had been stating was the issue. I have replaced the Thermostat when there was no over heating issue, the alternator when there was no electrical issue, the Particulate filter because they said that was what was causing it to go into crawl mode which it still does periodically when it rains out. The recall was issued on 6/9/2022 and it is still not repaired. There is no telling what other internal damage was done over the 9 years of not replacing what was the issue the entire time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614408September 13, 2024
AIR BAGS
Air bags failed to deploy during major MVA. Sensors clearly should have been hit (see images). The vehicle is no longer in my possession. Safety- driver knocked unconscious likely from hitting head on steering wheel. If the vehicle did not collapse the way that it did, major injuries or death would have occurred with the airbags failing to deploy. Reproduced- unsure Vehicle was collect and assessed by the insurance company. There were no warning lights prior to the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11613199September 7, 2024
AIR BAGS, SEATS
On Saturday, August 31, I was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. This caused me to hit the brakes a bit and veer a little. Upon stopping and inspecting, the headrest had come apart. After googling, I see there had been a serious issue with the “Active Headrest Restraint” on select Chrysler models. This matches my incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613020September 6, 2024
SEATS
I got into my car and headed home from work. All of a sudden, my headrest popped apart and smacked me in the back of the head. I was not involved in any sort of accident. I was just driving. I pulled over and looked around because I didn’t understand what smacked me in the back of the head. I got out of my vehicle and looked at my seat. My head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that I could drive safely and comfortably.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610849August 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was idling at a stop light, there was a loud popping sound coming from the engine compartment. The contact stated that while accelerating forward there was steam and smoke coming from under the hood with the engine temperature gauge indicating that the engine was hot before the vehicle lost motive power and stalled. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609979August 21, 2024
ENGINE
My 2015 Jeep Grand Cherokee Overland EcoDiesel (VIN# [XXX] ) had a catastrophic engine failure at 96k miles (400 miles from home) on a family trip Friday [XXX] leaving us stranded far from home for the second time in the last year (first time was for a turbo coolant line that failed requiring me to leave my car in California for 3+ weeks while parts were on back order). I still have an active AEM Warranty from the emissions recalls a few years back that's good until 120k miles, however previous inquiries have stated that this warranty doesn't cover the engine failure and was given a repair estimate in excess of $30k+. Premature engine failures have been a very common problem of this series of vehicle, it was involved in the AEM class-action lawsuit, and had numerous recalls that are related to the engine and engine components. Myself and the Lithia Jeep Dealership staff in Grants Pass, OR were all shocked when the warranty claim was denied for this replacement given the number of EcoDiesel failures they had seen. With the systemic premature failures of these engines, the AEM class-action lawsuit updates, extent of recalls that are related to the engine and engine components, I have been disappointed in how Chrysler/Jeep have handled this situation, leaving the burden of their design flaws on their customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609110August 17, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608592August 14, 2024
UNKNOWN OR OTHER
Fuel pressure pump system RECALL, the dealership refuses to put the RECALL part on due to my vehicle not running. There has been more problems with my JEEP as well with the amount of recalls and malfunctions I have been in and out of the garage. Currently is being held at Roger Williams Chrysler Dodge Jeep Ram- Weatherford TX. I just want to get my recalls done first to go from there and then will get my Jeep fixed if the recall does not fix the problem. I have had it there since June and they have the part in just are refusing to put it on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607250August 8, 2024
FUEL/PROPULSION SYSTEM
The HPFP (high pressure fuel pump) on this vehicle fails causing a fuel lapse and loss of power. I have taken it to two different dealers and they say the HPFP is on recall but not available. The vehicle was available for inspection but neither dealer performed this. When the HPFP fails the engine light comes on and the electronic throttle control light comes on. This started in September of 2023 and has repeated several times. The recall for the HPFP has been announced for quite awhile but nothing has been done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606666August 5, 2024
SEAT BELTS
SEAT BELT IS NOT RETRACTING. FEELS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606668August 5, 2024
POWER TRAIN, ENGINE
WHEN STOPPING AND SUDDENLY ACCELRATING JEEP HAS A POWER DELAY AND YOU HAVE TO HIT THE THROTTLE AGRESSIVELY TO GET GOING OR ELSE I RUN THE RISK OF GETTING HIT BY ANOTHER CAR, BUT ONCE YOU HIT THROTTLE THE POWER IS MORE THAN YOU NEED IT OR EXPECTED IT, FORCING ME TO BRAKE OR ELSE I HIT THE PCAR INFRONT OF ME. I AM STILL NOT ABLE TO MAKE THIS WORK. I PURCHASED THE CAR USED, I AM STILL MAKING PAYMENTS AND I BARELY USE IT BECAUSE I FIND IT EXTREMELY DANGEROUS AT TIME. THE POWER DOESNT COME WHEN I NEED IT BUT WHEN I DO ITS TOO MUCH, FEELS LIKE I FLOORED IT AND I HAVE MANAGED NOT TO CRASH BUT ITS SOMETHING SOMEONE SHOULD TAKE A LOOK AT BEFORE ITS TOO LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606033August 2, 2024
SEATS
Passenger headrest deployed without an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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