Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10461800June 14, 2012
FUEL SYSTEM, GASOLINE, EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT SMELLED A GASOLINE FUEL ODOR IN THE VEHICLE AFTER IT STALLED. THERE WAS ALSO A FAILURE WITH THE TURN SIGNALS INTERMITTENTLY NOT ILLUMINATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454315April 6, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
VEHICLE WILL SHUT OFF INTERMITTENTLY, REGARDLESS OF SPEED, OUTSIDE TEMPERATURE, LENGTH OF TIME ENGINE RUNS, OR ANY OTHER CONCEIVABLE FACTOR. A FEW WEEKS AGO, I DROVE IT TO A TOWN 30 MILES AWAY AND BACK WITH NO ISSUE. THE NEXT TIME I DROVE IT, THE ENGINE SHUT OFF TWO BLOCKS AWAY FROM MY RESIDENCE. THERE IS NO PATTERN TO THE MALFUNCTIONS NOR COMPUTER CODES TO DOWNLOAD. HAVE REPLACED COMPUTER, CONNECTORS TO COMPUTER, CRANKSHAFT SENSOR, CAMSHAFT SENSOR, AND MANY OTHER NUMEROUS PARTS. VARIOUS MECHANICS HAVE BEEN UNABLE TO DIAGNOSE, SOME HAVE GIVEN UP DUE TO FRUSTRATION. CHRYSLER DEALERSHIPS DENY EVER HEARING OF THE PROBLEM, HOWEVER, I HAVE MET THREE OTHER GRAND CHEROKEE OWNERS IN PERSON WHO HAVE HAD IDENTICAL ISSUES. INTERNET SEARCHES WILL REVEAL NUMEROUS COMPLAINTS FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452581March 21, 2012
STEERING
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT END OF THE VEHICLE BEGAN TO WOBBLE ABNORMALLY. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445898January 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT WAS IN AN IDLE POSITION WITH THE BRAKE EPRESSED WHEN SUDDENLY, THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT APPLIED FULL BODY FORCE ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443964January 16, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, STEERING, POWER TRAIN
ENGINE STALLS EITHER AT SPEED OR DURING IDLE AFTER 20 MINUTES. WILL CONTINUE TO STALL FOR ABOUT 4 MINUTES, SOMETIMES VERY HARD TO START DURING THIS TIME. THEN VEHICLE WILL RUN FINE WITH NO PROBLEMS FOR SEVERAL HOURS. THE NEXT DAY, OR AFTER VEHICLE HAS BEEN SITTING FOR SEVERAL HOURS, THE PROCESS WILL START AGAIN. EVERY DAY IT WILL STALL AFTER ABOUT 20 MINUTES - SOMETIMES WHILE TURNING, WHICH WILL CAUSE A TOTAL LOSS OF STEERING ABILITY, OR WHILE ON THE FREEWAY, OR WHILE AT A RED LIGHT OR INTERSECTION. I NARROWLY ESCAPED AN ACCIDENT WHEN IT STALLED AND A BIG RIG ALMOST SLAMMED INTO ME. I HAVE BEEN STRANDED IN THE MIDDLE OF A BUSY INTERSECTION MULTIPLE TIMES BECAUSE OF THIS. WHEN THE CAR STALLS, SOMETIMES IT RUNS VERY ROUGH AND BACKFIRES, WHICH CAUSED THE CATALYTIC CONVERTER TO BLOW OUT. NOW THE CATALYTIC CONVERTER RATTLES AND CAUSED MY EMISSIONS TEST TO FAIL WITH HIGH NO(PPM) OUTPUT. I'M GOING TO NEED TO CHANGE THE PCM AND THE CATALYTIC CONVERTER TO FIX THIS, BUT THIS WAS COVERED UNDER A RECALL FOR 1996 VEHICLES WITH THIS SAME PROBLEM. JEEP ISSUED AN EMISSIONS RECALL IN LATE 2006 TO UPDATE THE POWERTRAIN CONTROL MODULE (PCM) SOFTWARE ON CERTAIN 1996 VEHICLES. AS PART OF THE RECALL, THE CATALYTIC CONVERTER WILL ALSO BE INSPECTED FOR DAMAGE AND REPLACED AS NECESSARY. 1997 VEHICLES EXPERIENCING THE EXACT SAME PROBLEM WERE NOT INCLUDED IN THIS RECALL FOR SOME REASON. PLEASE INCLUDE THE 1997 VEHICLES IN THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335943December 15, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:STORAGE, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
COURTESY COPY OF PGK SENT TO DITLOW/CFAS JEEP GRAND CHEROKEE DEFECT PETITION 09-005 (DP-09-005) FILE UPDATE AND INQUIRING IF CHRYSLER GROUP DECLARED THE BANKRUPTCY ORDER VOID NOTE: DOCUMENT GIVEN TO RANDY FOR FURTHER REVIEW. 1997 JEEP GRAND CHEROKEE. *TGW THE PERSON THAT EXAMINED THE VEHICLE, BELIEVED THE FIRE WAS A DIRECT RESULT OF A DEFECTIVE REAR-MOUNTED UNPROTECTED ZJ BODY FUEL TANK SYSTEM. THE INDIVIDUALS IN THE VEHICLE WERE INVOLVED IN AN ACCIDENT, WHICH THEY WOULD HAVE SURVIVED, IF IT WEREN'T FOR THE DESIGN OF THE FUEL TANK.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#10439833December 13, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
WHILE DRIVING ON HIGHWAY JEEP LOST POWER THEN STALLED AND WOULD NOT START UP RIGHT AWAY, AFTER 10 MINUTES IT RESTARTED AND WAS OK. ONCE AGAIN TODAY IT DID THE SAME THING AND AFTER TAKING IT TO A REPAIR SHOP THEY SAID THAT THE ENGINE COMPUTER MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439358December 12, 2011
STEERING
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING BOX FAILED WHILE THE CONTACT WAS DRIVING, CAUSING DIFFICULTY IN MANEUVERING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436336November 18, 2011
ELECTRICAL SYSTEM
SINCE 2007 THE JEEP HAS STALLED WITHOUT WARNING AND THERE HAS BEEN TROUBLE WITH INTERIOR LIGHTING. RECENTLY A AAA EMERGENCY REPAIR TRUCK CHANGED THE BATTERY AND SUGGESTED NEW BATTERY CLAMPS. A VISIT TO AN AUTO REPAIR STORE REVEALED THAT THE CLAMPS ON THE CAR WERE THE WRONG SIZE. WHEN THE AUTO STORE WORKER REPLACED THE CLAMP WITH THE CORRECT SIZE THE LIGHTING SYSTEM STARTED TO WORK. IT HAS BEEN SEVERAL WEEKS AND THERE HAS BEEN NO STALLING. I THINK THE CLAMPS WERE THE ORIGINAL ONES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434862November 8, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ONLY FOR IT TO STALL A SECOND TIME. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING WHICH RESULTED IN A FAULTY IGNITION COIL. THE MECHANIC REPLACED THE IGNITION COIL BUT THE REPAIR DID NOT REMEDY THE STALLING FAILURE. THE MECHANIC SUGGESTED THAT THE COMPUTER BE CHANGED IN THE VEHICLE BUT WARNED THE CONTACT THAT THE REPLACEMENT MAY NOT REMEDY THE FAILURE. THE CONTACT WAS CONCERNED BECAUSE NO ONE COULD DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426342September 19, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD BACKFIRE AND STALL SPORADICALLY. THE CONTACT REPLACED THE CRANK SENSOR AND THE IGNITION COIL TWICE, WITH NO LUCK IN CORRECTING THE PROBLEM. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND WAS TOLD THAT THERE WAS A SHORT IN THE WIRING HARNESS. THE WIRING HARNESS WAS REPLACED BUT TO NO AVAIL. THE FAILURE MILEAGE WAS 147,000 AND THE CURRENT MILEAGE WAS 151,000. I CONTACTED THE CHRYSLER DODGE MANUFACTURER ABOUT MY PROBLEM AND THEY INFORMED ME THAT THEY DID NOT MANUFACTURE THE ENGINE WIRING HARNESS FOR, THE 1997 JEEP G CHEROKEE AND THAT IT IS MY PROBLEM. UPDATED 10/27/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413154July 16, 2011
SEATS
DRIVER'S SIDE SEAT BREAKS, MAKING DRIVING DIFFICULT AND DANGEROUS! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399480May 8, 2011
STEERING
DRIVING DOWN ROAD AND OUR 1997 JEEP GRAND CHEROKEE VEERED TO RIGHT WITHOUT BEING ABLE TO CONTROL THE STEERING. OUR CAR HIT ANOTHER CAR CAUSING MAJOR DAMAGE TO THE PARKED CAR AND TOTALLING OUR CAR. UPON INSPECTION, THE STEERING KNUCKLE AND SPINDLE HAD BROKE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10383248February 18, 2011
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE VEHICLE CRASHED INTO ANOTHER VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND THE OTHER DRIVER SUFFERED A BROKEN ARM. THE CONTACT DID NOT NOTIFY THE MANUFACTURER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 198,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10378513January 24, 2011
ELECTRICAL SYSTEM
MY 97 JEEP GRAND CHEROKEE STALLS INTERMITTENTLY. USUALLY SOMEWHERE BETWEEN 15 AND 60 MILES PER HOUR. NO WARNING, NO LIGHTS AND NO SHUDDERS;IT JUST QUITS. MOST TIMES IT WILL RESTART ON ITS OWN BUT LATELY IT HAS TAKEN LONGER TO RESTART. THE CRANKSHAFT POSITION SENSOR, THROTTLE POSITION SENSOR, IDLE AIR CONTROL VALVE, COIL, SPARK PLUGS, SPARK PLUG WIRES, DISTRIBUTOR CAP, ROTOR AND CAM SHAFT POSITION SENSOR HAVE ALL BEEN CHANGED OR CHECKED. I AM CURRENTLY RUNNING THE CAR WITH A LARGE HOSE CLAMP AROUND THE COMPUTER AND IT'S PLUGS. SO FAR MY "FIX" IS WORKING. MY STALLS HAVE OCCURRED ON STRAIGHT ROADS, IN A CURVE I BELIEVE THIS PROBLEM COULD LEAD TO A LOSS OF CONTROL DUE TO NO POWER STEERING/BRAKES WHEN THE CAR IS DEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375563January 11, 2011
AIR BAGS
1997 JEEP GRAND CHEROKEE LARAEDO 4 WHEEL DRIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10366795November 19, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH THE ENGINE SHUT OFF AND STALLED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS REPAIRED SEVERAL TIMES; HOWEVER, THEY CURRENTLY ARE UNABLE TO DIAGNOSE THE FAILURE. THE COMPUTER IN THE VEHICLE WAS ALSO REPAIRED TWICE. THE MANUFACTURER WAS CALLED AND STATED THAT DUE TO THE AGE OF THE VEHICLE THEY WILL NOT WARRANTY THE REPAIRS AND HE SHOULD TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 75,000. THE CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363819November 3, 2010
FUEL SYSTEM, OTHER, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE WILL STOP RUNNING WHILE I AM DRIVING, THE CAR WILL BEGIN TO SHAKE UNCONTROLLABLY AND THEN IT WILL COMPLETELY DIE. THIS CAUSE ME TO TRY TO TURN THE CAR OVER SEVERAL TIMES TILL I GET IT STARTED AGAIN AND THE VEHICLE WILL LOSS POWER, HESITATE WHEN I GIVE IT GAS. THIS VEHICLE IS NOT SAFE. ESPECIALLY WHEN I DRIVE ON THE HIGHWAY AND IT BEGINS TO SHAKE AND WILL COMPLETELY SHUT DOWN. I AM AFRAID FOR MY LIFE, AND MY DAUGHTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362792October 28, 2010
TIRES
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR WRANGLER RADIAL (P) TIRES, SIZE P235/75R15. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO SHAKE. THE CONTACT PULLED OVER AND NOTICED THAT ALL FOUR TIRES WERE OUT OF ROUND AND HAD BUBBLES ON THE SIDEWALLS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE TIRES WERE REPLACED WITH ANOTHER SET OF THE SAME TIRES. A WEEK LATER, THE FAILURE OCCURRED AGAIN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 163,097 AND THE CURRENT MILEAGE WAS 165,660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362841October 28, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
I HAVE A 1997 JEEP GRAND CHEROKEE THAT STALLS. HOT OR COLD, NIGHT OR DAY, IDLING AT A LIGHT OR GOING 75MPH DOWN THE INTERSTATE. I HAVE HAD THE FUEL PUMP REPLACED, THE FUEL SYSTEM CLEANED, THE O2 SENSOR REPLACES, THE WATER PUMP REPLACED, THE CRANK SENSOR REPLACED, THE MAP SENSOR REPLACED, AND THE IGNITION COIL REPLACED (I DO STILL HAVE THE OLD IGNITION COIL). IT'S IN THE SHOP NOW, AND AFTER DOING SOME ONLINE RESEARCH, I HAVE FOUND HUNDREDS OF PEOPLE HAVING THE SAME PROBLEM, MOST OF THEM BEING CHARGED AN OUTRAGEOUS AMOUNT OF MONEY BY JEEP DEALERS WHO, ULTIMATELY, DO NOT FIX THE PROBLEM. I WOULD NOT BE SO CONCERNED, BUT LIKE MANY JEEP OWNERS, I HAVE SMALL CHILDREN. THE PROBLEM STARTED ALMOST A YEAR AGO, HAPPENS DAILY, AND IF IT SHOULD HAPPEN ON A BUSY ROAD OR HIGHWAY WHEN I AM GOING 60+MPH, I AM CONCERNED ABOUT MY SAFETY AND THAT OF MY KIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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