Jeep Grand Cherokee Complaints (2008)

734 consumer complaints on file.

#10297653December 31, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, POWER TRAIN
2008 JEEP GRAND CHEROKEE STALLS AT HIGH SPEEDS AND INTERMITTENTLY WHILE DRIVING. DEALER UNABLE TO FIX THUS FAR ( HAS CAR FOR ALMOST 30 DAYS). IN ADDITION, SAME THING HAPPENED ON MY 2007 MODEL AND HAS HAPPENED TO A NUMBER OF PEOPLE I KNOW WITH JEEP GRAND CHEROKEES. INTERNET IS FILED WITH REPORTS OF SAME EVENTS HAPPENING AT RANDOM. MINE STALLED AT 65 MPH - ALL ELECTRIC, RADIO, FLASHERS, EVERYTHING JUST GOES OUT. VERY SCARY AND VERY UNSAFE. PLEASE EVALUATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296033December 16, 2009
SERVICE BRAKES, HYDRAULIC
2008 JEEP GRAND CHEROKEE LIMITED 5.7L HEMI 4X4. OBSERVE EXCESSIVE REAR BRAKE PAD WEAR IN RELATION TO FRONT BRAKE PAD WEAR AS IF BRAKE PROPORTIONING VALVE IS DEFECTIVE CAUSING MORE BRAKE PRESSURE TO BE APPLIED TO REAR BRAKES INSTEAD OF FRONT BRAKES. DEALERSHIP STATES WEAR CONDITION IS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296030December 16, 2009
ENGINE AND ENGINE COOLING:ENGINE
2008 JEEP GRAND CHEROKEE LIMITED 5.7L HEMI 4X4. EXPERIENCING LOUD ENGINE NOISE WHEN FIRST STARTED. MOST NOTICEABLE WHEN ENGINE IS COLD. MORE PRONOUNCED ON COLDER DAYS THAN WARMER DAYS. APPEARS TO EVENTUALLY SUBSIDE AFTER ENGINE REACHED MAXIMUM OPERATING TEMPERATURE. NOISE IS NOT ENGINE PISTON SLAP, DOES NOPT INCREASE WHEN ENGINE REVOLUTIONS ARE INCREASED, RATHER, IT APPEARS TO SUBSIDE, INDICATING VALVE TRAIN NOISE DUE TO HYDRAULIC LIFTER NOT FULLY PUMPING UP, RESULTING IN VALVE TRAIN CHATTER REMINISCENT OF MECHANICAL LIFTERS NEEDING ADJUSTMENT, DUE TO COLD OIL (HIGHER VISCOSITY) OR LOW OIL PUMP PRESSURE. CHANGING TO MANUFACTURER RECOMMENDED MOBILE1 SEEMS TO INCREASE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294044November 30, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE ACCELERATED WHEN PUT INTO REVERSE. CHRYSLER SENT AN "INDEPENDANT" INSPECTOR, BUT THEY WILL NOT SHARE THE REPORT. IN FACT, CHRYSLER LIED ABOUT CONDUCTING THE INSPECTION. THEY TOLD ME THE INSPECTOR COULD NOT DO AN EVALUATION BECAUSE THE VEHICLE WAS "DISASSEMBLED". THE DEALER TELLS ME THE INSPECTOR SPENT TWO HOURS WITH A SERVICE TECHNICIAN AND TEST DROVE THE VEHICLE. I ALWAYS GET SUSPICIOUS WHEN SOMEONE LIES TO ME. THIS REQUIRES FOLLOW UP TO MAKE SURE THEY ARE NOT HIDING AN UNSAFE DEFECT IN THEIR VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10291786November 10, 2009
ENGINE AND ENGINE COOLING:ENGINE
SINCE TURNING 38,000 MILES MY JEEP GRAND CHEROKEE 4X4 LIMITED HAS BEGUN TO STALL WITH REGULARITY. THE VEHICLE ALSO SHIFTS VERY HARD WHILE AT HIGHWAY SPEEDS. THE VEHICLE HAS STALLED WHILE STANDING AT A STOP, TRAVELING ON SECONDARY ROADS, AND HIGHWAY SPEEDS. THE DEALER HAS CHANGED SOME SENSORS ETC WITHOUT ANY SUCCESS. EVEN WORK DONE AT AN INDEPENDENT GARAGE HAS FAILED TO SOLVE ANYTHING. THIS VEHICLE HAS BECOME AN ABSOLUTE DEATH TRAP. I DEPEND ON THIS VEHICLE FOR WORK AND TO TRANSPORT MY 1 YEAR OLD. WHEN THE VEHICLE STALLS NO LIGHTS INDICATE AN ISSUE AND NO CODES ARE STORED. THE DEALER HAS SENT ME PACKING NUMEROUS TIMES. THEY ALWAYS SAY TO COME BACK WHEN A LIGHT COMES ON. I'VE TRIED TO EXPLAIN THAT THE NEXT TIME MAY BE THE LAST TIME. A SEARCH ONLINE SHOWED THAT MY SITUATION IS FAR FROM THE ONLY ONE. I'VE HAD NUMEROUS JEEPS OVER THE YEAR AND NEVER HAD THIS PROBLEM. SOMETHING HAS GOT TO BE RESOLVED. NOT ONLY AM I AND MY FAMILY IN DANGER, BUT ANYONE NEAR ME WHILE I'M ON THE ROAD. WHO WOULD EXPECT THE CAR IN FRONT OF THEM ON THE HIGHWAY TRAVELING AT 65 MPH TO JUST STOP. PLEASE NHTSA STEP UP AND FLEX SOME MUSCLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290828November 3, 2009
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. INTERMITTENTLY WHILE DRIVING THE VEHICLE WOULD STALL WITHOUT ANY PRIOR WARNINGS. ALTHOUGH THE VEHICLE WAS SHUT OFF, THE RADIO WOULD CONTINUE TO PLAY. WHEN RESTARTING THE VEHICLE, THE ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT CONTROL PANEL. SHE TOOK THE VEHICLE TO THE DEALERSHIP FOUR TIMES , BUT THE TECHNICIANS COULD NOT IDENTIFY A CAUSE FOR THE FAILURE. SHE CONTACTED THE MANUFACTURER AND WAS ADVISED TO TAKEN THE VEHICLE BACK TO THE DEALERSHIP. THE CURRENT MILEAGE WAS 11,098. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290108October 28, 2009
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 JEEP CHEROKEE. SHE EXPERIENCES UNINTENDED VEHICLE ACCELERATION DURING BRAKE APPLICATION. ALSO WHEN APPLYING PRESSURE TO THE ACCELERATOR PEDAL, THE VEHICLE WILL HESITATE THEN ACCELERATE. THE RPMS WILL INCREASE WITHOUT VEHICLE ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER , BUT BECAUSE THE TECHNICIANS COULD NOT DUPLICATE THE FAILURE, THEY COULD NOT PROVIDE A REMEDY. NO REPAIRS HAVE BEEN MADE. THE FAILURE MILEAGE WAS 2000. THE CURRENT MILEAGE WAS 28000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287129October 12, 2009
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
2008 GRAND CHEROKEE 4X4 4.7L FLEXFUEL STALLING AT VARIOUS HIGHWAY SPEEDS. THROTTLE LAGGING, HARSH UP/DOWN SHIFTING, HESITATION ON TORQUE DEMAND, FUEL MILEAGE REDUCED BY 20%. AFTER THE FIRST TWO STALLING OCCURRENCES, THE DEALERSHIP REPLACED THE FCM (FRONT CONTROL MODULE) SINCE THE SERIAL NUMBER OF THE INSTALLED ONE-337- MATCHED THE FEBRUARY 2008 RECALL, ALTHOUGH CHRYSLER DATABASE VIN RECALL SEARCH CAME BACK EMPTY??!! THE THIRD AND FOURTH STALLING EVENTS WERE FOLLOWED UP BY THE REPLACEMENT OF THE PCM (POWERTRAIN CONTROL MODULE) SINCE A "SOFT FAULT"-"TORQUE REQUEST DENIED" WAS FOUND STORED WITHIN THE CONTROLLER. HOWEVER, AFTER SIX HUNDRED MILES, A FIFTH STALLING OCCURRED. THIS TIME A HARD FAULT RELATED TO THE MAP SENSOR (INTAKE MANIFOLD ABSOLUTE PRESSURE) WAS FOUND. THE REPLACEMENT WAS SCHEDULED IN 48 HOURS. THERE WERE SIX DEALERSHIP APPOINTMENTS(ONLY TWO DOCUMENTED THOUGH ??!!) AND IT WAS INVARIABLY EITHER "WE HAVE TO ORDER THE PART" OR "THERE IS NOTHING WRONG WE COULD POINT AT". THE ALMOST NEW VEHICLE IS NOT SAFE TO BE DRIVEN ON PUBLIC ROADS. YET CHRYSLER NEVER PROVIDED A TEMPORARY REPLACEMENT UNTIL THE SAFETY HAZARD COULD BE LOCATED AND ELIMINATED. AFTER EVERY ATTEMPT OF SOLVING THE PROBLEM, THE CUSTOMER IS SENT AWAY TO TRY HIS (HER) GOOD LUCK WITH A VEHICLE WHICH MIGHT BE OKAY. I DON'T THINK THIS A PROFESSIONAL APPROACH FOR BOTH CHRYSLER AND THE DEALERSHIP SERVICING THE VEHICLE. GUESSING AND SAFETY DOES NOT BELONG WITHIN THE SAME SENTENCE ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284191September 16, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2008 GRAND CHEROKEE 4X4 4.7L FLEXFUEL EXTREMELY SLUGGISH ON THROTTLE DEMAND (305 HP ???!!!), HARSH TRANSMISSION UP/DOWN SHIFT AND STALLING AT HIGHWAY SPEEDS (FOUR OCCURRENCES WITHIN FIVE WEEKS) . THE DEALERSHIP PERFORMED THE FEBRUARY 2008 RECALL OF THE FCM (FRONT CONTROL MODULE) AFTER BEING DIRECTED BY THE CUSTOMER TO DO SO SINCE THE SERIAL # ON THE MODULE MATCHED THE "WRONGLY MANUFACTURED" ONES; HOWEVER, THE VIN SEARCH WITHIN CHRYSLER RECALL DATABASE RETURNED EMPTY. EVIDENTLY, THE DEALERSHIP OWNING THE NEW VEHICLE AT THE DATE OF THE RECALL NEVER PERFORMED IT (AS REQUIRED BY LAW) . THE INCIDENT REPEATED AFTER THE REPLACEMENT OF THE FCM. THE DEALERSHIP RETRIEVED AN ABS FAULT CODE HENCE DECIDED THAT THE PCM (POWERTRAIN CONTROL MODULE) IS DEFECTIVE???!!! ( SEVEN DAYS ON BACK ORDER) "LIFETIME POWERTRAIN WARRANTY" SEEMS TO BE ACCOMPLISHED BY IGNORING OF THE DRIVER'S SAFETY. THE SOFTWARE RUNNING ON THE PCM SHOULD NEVER BE GIVEN THE CHOICE OF IMMEDIATELY SHUTTING OFF OF THE ENGINE ESPECIALLY WHEN THE VEHICLE TRAVELS AT A HIGH RATE OF SPEED. MODERN STEERING AND BRAKING SYSTEMS ARE ALMOST NON-OPERATIONAL WHEN THERE IS NO AVAILABLE ASSISTING POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283466September 9, 2009
TIRES
TIRE MALFORMATION AND TREAD DE LAMINATION ON BOTH FRONT GOODYEAR EAGLE RSA TIRES. THIS TIRE HAS HAD A RECALL FOR FULL REPLACEMENT IN 2006. THIS IS URGENT SAFETY ISSUE. PHOTO'S AND COMPLAINT E MAIL THREAD IS AVAILABLE. I HAVE MADE EVERY EFFORT TO DOCUMENT AND TRY TO CALL THIS TO GOODYEAR'S CORP. OFFICE. VEHICLE IS IN NON DRIVABLE CONDITION I NEED TO SEND PHOTOS. PLEASE ADDRESS THIS ASAP AS THIS A MAJOR SAFETY ISSUE AND BOTH JEEP AND GOODYEAR ARE VERY AWARE OF THIS CONDITION. THIS IS ORIGINAL EQUIPMENT ISSUED TIRES FROM FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278458July 27, 2009
ENGINE AND ENGINE COOLING
CRANK SENSOR FAILED IN 2008 JEEP OVERLAND DIESEL, LOSS OR POWER AND INABILITY TO RESTART ON HIGHWAY, ALSO I AM STRANDED 1500 KM S FROM HOME AWAITING THE REPLACEMENT PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274878June 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VIBRATION AT 45 MILES PER HOUR AND ABOVE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274063June 16, 2009
ENGINE AND ENGINE COOLING
2008 GRAND CHEROKEE OVERLAND - STALLS INTERMITTENTLY WHILE DRIVING. OCCURS EVERY SO OFTEN - HAVE TO STEER IT TO THE SIDE OF THE ROAD, TURN OFF ENGINE AND TURN IT BACK ON. IT HAPPENS EVEN WHEN STANDING STILL AT A RED LIGHT. IT HAPPENED WHEN THERE WAS LITTLE MILEAGE ON THE CAR, AND IT KEEPS HAPPENING TOOK IT TWICE TO SERVICE STATION. CAN FIND NOTHING WRONG. STARTED HAPPENING NOVEMBER 2008 AND STILL HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272762June 3, 2009
ELECTRICAL SYSTEM
2008 JEEP CHEROKEE LAREDO - ENGINE TURNS OFF AND LOOSE ALL POWER WITHOUT WARNING - COMPUTER AND KEY SWITCH WERE REPLACED - FILED LEMON LAW DID FINAL FIX ATTEMPT BUT NOTHING DONE SINCE THEY ARE UNABLE TO DUPLICATE. DRIVE OVER 100 MILES A DAY - HAS HAPPENED WHEN SLOWING DOWN FOR LIGHTS OR OFF RAMPS WITH OUT WARNING. CAN NOT MAKE IT HAPPEN - SCARY WHEN 18 WHEELER BEHIND YOU AND IT DOES HAPPEN!!!!! CHRYSLER RESPONSE VEHICLE ACTING NORMAL -ITS GOING TO TAKE SOMEONE KILLED FOR THEM TO TAKE THIS CAR BACK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269364May 19, 2009
TIRES
I WAS HEADING TO CALIFORNIA FROM EL PASO, TEXAS ON THE 13TH OF MAY, 2009. WE DROVE TO BLYTHE, CALIFORNIA AND STAYED THE NIGHT. WE DIDN'T WANT TO DRIVE THROUGHOUT THE NIGHT. THE NEXT MORNING WE HEADED TO TORRANCE, CALIFORNIA. WITHIN 50 MILES OUT OF BLYTHE, MY BACK RIGHT TIRE HAD BLOWN OUT. WE HEARD A HUGH LOUD NOISE WHEN IT BLEW OUT. I LOST CONTROL OF THE 2008 JEEP CHEROKEE WITH ONLY 9000 MILES IMMEDIATELY. I FINALLY GOT CONTROL OF THE VEHICLE AND PULL OVER TO THE ONLY AREA THAT WAS POSSIBLE. MY BROTHER IN LAW WAS FOLLOWING ME IN FRONT AND MY GOOD FRIEND BEHIND ME. THEY ALL SAW AND HEARD THE BLOW OUT. I HAD MY WIFE AND TWO BOYS IN THE CAR. I AM SO LUCKY I GOT CONTROL OF THE JEEP. IF I WOULD OF HIT THE BREAK IMMEDIATELY I FEEL THAT WE COULD OF EASILY HAD A ROLL OVER. THE TIRES WERE ALL IN GREAT CONDITION. THE BLOW OUT TOOK OUT MY RIGHT BUMPER. I AM A REGISTERED NURSE AND HAVE WORKED IN THE ER AND HAVE SEEN MANY ROLL OVERS. I WAS AFRAID FOR MY FAMILY AND MYSELF. I HAVE ALSO HAVE WITNESS A ROLL OVER MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267799May 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), VISIBILITY:REARVIEW MIRRORS/DEVICES, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE STOPPED AT A RED LIGHT, THE VEHICLE BEGAN TO SHAKE AND LOSE POWER. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE PCM PROGRAMMED. THE PCM DID NOT STOP THE SHAKING; HOWEVER, THE VEHICLE NO LONGER JERKED FORWARD. THE VEHICLE HAS BEEN AT THE DEALER FIVE TIMES FOR THE SHAKING ISSUE, BUT THEY CANNOT REMEDY THE FAILURE. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE THE SHAKING AND JERKING ALMOST CAUSED A CRASH. THE CURRENT MILEAGE IS 11,700 AND FAILURE MILEAGE WAS 5,514. UPDATED 6/4/09 *CN THE REAR VIEW MIRROR WAS OUT OF FRAME, THE ENGINE HAD A ROUGH IDLE AND IT FELT AS THOUGH IT WAS GOING TO STALL. UPDATED 06/09/09.*JB THE CONSUMER SHE AND HER HUSBAND WERE DISPLEASED WITH THE ARBITRATION BOARDS' DECISION. THE CONSUMER STATED THE VEHICLE WOULD SURGE FORWARD AND VIBRATE WHEN AT A STOP AND WOULD FEEL AS THOUGH THE VEHICLE WOULD STALL, EVEN MORE WITHOUT THE AIR CONDITION TURNED ON. THE EXPLANATION THE CONSUMER WAS GIVEN THAT THE AIR CONDITION WILL CYCLE ON AT THE SAME TIME THE COOLING FANS WHICH WAS SAID TO CAUSE THE PROBLEM. UPDATED 11/02/09.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265922April 18, 2009
EQUIPMENT
THE CAR CAME WITH AN IPOD CONNECTOR LOCATED IN THE GLOVE BOX. THIS FEATURE WAS NOT AN UPGRADE THAT I PURCHASED AFTER I BOUGHT THE CAR, IT WAS A FEATURE THAT CAME WITH THE CAR. THIS FEATURE WAS ALSO A FEATURE THAT WAS VERY IMPORTANT TO ME AND ONE OF THE SOLE REASONS I PURCHASED THIS EDITION OF THE JEEP. ABOUT TWO AFTER THE CAR MY ENTIRE UCONNECT SYSTEM WAS IN OPERABLE AND SO WAS THE IPOD CONNECTOR. I TOOK MY CAR INTO THE SOUTH BAY JEEP DEALER NEAR MY HOME LOCATED IN TORRANCE, AND THEY RESOLVED IT. ABOUT TWO WEEKS LATER THE UCONNECT SYSTEM WENT OUT AGAIN. I BROUGHT IT IN TO THE LOCAL JEEP DEALER AND THEY RESOLVED THE PROBLEM. ANOTHER TWO WEEKS AFTER THE SECOND TIME THE UCONNECT SYSTEM WENT OUT AGAIN. AT THIS POINT I WAS VERY UPSET AT THIS IS A BRAND NEW CAR, LESS THAN TWO MONTHS OLD AND I HAVE ALREADY BROUGHT IT IN THREE TIMES. LITTLE DID I KNOW THAT I WOULD SOON BE BRINGING MY CAR IN EVERY TWO WEEKS TO GET THIS SITUATION RESOLVED. AFTER 3 MONTHS OF CONTINUOUS TRIPS TO THE SOUTHBAY JEEP DEALER THEY FINALLY RESOLVED MY ISSUE WITH THE UCONNECT SYSTEM. HOWEVER, THEY HAVE YET TO RESOLVE MY ISSUE WITH THE IPOD CONNECTOR IN THE GLOVE BOX. SINCE I HAVE PURCHASED THE CAR I HAVE BROUGHT IT INTO THE SERVICE DEALER OVER 10 TIMES TO RESOLVE THIS ISSUE. ITS BEEN 10 MONTHS SINCE I PURCHASED THE CAR AND THIS FEATURE HAS NOT WORKED SINCE I BOUGHT THE CAR. I HAVE SOUGHT THE ATTENTION OF DAVE DRISCOLL, SERVICE MANAGER AT SOUTHBAY JEEP AND HE HAS INFORMED ME THAT HE HAS DONE EVERYTHING IN HIS CAPACITY TO TRY TO FIX THIS ISSUE. I AM DEEPLY DISAPPOINTED IN THE CHRYSLER BRAND. THE FACT THIS ISSUE HAS NOT BEEN RESOLVED AFTER 10 MONTHS IS RIDICULOUS. I HAVE PURCHASED A BRAND NEW CAR WITH FEATURES THAT I CAN NOT USE. THIS IS NOT ACCEPTABLE TO ME. THIS IS THE FIRST TIME I HAVE PURCHASED AN AMERICAN CAR AND WILL PROBABLY BE MY LAST. THERE IS NO REASON A CUSTOMER SHOULD HAVE TO TAKE HER CAR IN OVER 12 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263846April 1, 2009
STRUCTURE:BODY:BUMPERS
08/JEEP /GRAND CHEROKEE/4 DOOR WAGON, LOWER BUMPER IS FALLING OFF, IT HAS BEEN REPLACED TWO TIMES AND REPAIRED SEVERAL TIMES AT LEAST FOUR TIMES. I AM AT THE POINT I AM SCARED TO DRIVE THE CAR AFRAID THAT THE BUMPER WILL FALL OFF AND CAUSE A ACCIDENT. I DO NOT WANT TO CAUSE SOMEONE TO GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255841January 21, 2009
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IT WOULD NOT ROLL DOWN. TL*THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE UNEXPECTEDLY STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE RESTARTED AFTER THE FIRST ATTEMPT. THE GEAR SHIFTER WAS PLACED INTO DRIVE AND THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THERE WAS NO RESPONSE. THE CONTACT MADE SEVERAL ATTEMPTS BEFORE THE VEHICLE WAS ABLE TO BE DRIVEN AGAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, THE GEAR SHIFTER WAS STUCK IN PARK AND WOULD NOT SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON A SEPARATE OCCASION FOR IDENTICAL FAILURES, BUT THERE WERE NO RESOLUTIONS. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 2,355. UPDATED 3/3/09 *CN THE CONSUMER HAD DIFFICULTY GETTING THE VEHICLE THEVEHICLE OUT OF GEAR. THE LEFT FRONT WINDOW DID NOT FUNCTIN PROPERLY. UPDATED 03/04/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252751December 24, 2008
UNKNOWN OR OTHER, FUEL SYSTEM, OTHER, ENGINE AND ENGINE COOLING
SUDDEN ACCELERATION/ LOSS OF BRAKES. VEHICLE ACCELERATED TO FULL THROTTLE WHILE ENTERING FROM FREEWAY ONRAMP. THE DRIVER TOOK FOOT OFF ACCELERATOR AND VEHICLES ACCELERATOR PEDAL CONTINUED TO MOVE DOWNWARD TO FULL THROTTLE AND WOULD NOT DECELERATE AFTER AN ATTEMPT TO "PUMP" THE ACCELERATOR PEDAL TO TRY AND GET THE PEDAL TO RELEASE. THE AUTOMOBILE WAS THEN PUT IN NEUTRAL AND THE ENGINE WOULD NOT SLOW DOWN IN" RPM'S". THE BRAKES WERE APPLIED AND AN ATTEMPT WAS MADE TO STOP THE VEHICLE AND THE BRAKES WERE NOT FUNCTIONING PROPERLY WITH THE AUTOMOBILE COMING TO A VERY LONG AND SLOW STOP WHITE TRYING TO MANEUVER THE AUTOMOBILE TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS BROUGHT TO A STOP THE MOTOR WAS STILL AT AN EXTREME "RPM" LEVEL. THE MOTOR WAS TURNED OFF AT THE IGNITION SWITCH AND THE ENGINE FINALLY STOPPED RUNNING. AFTER SITTING AT THE SIDE OF THE ROAD FOR SOMETIME THE VEHICLE WAS RESTARTED AND DRIVEN TO A SAFE LOCATION WHERE THE DRIVER LET THE VEHICLE SIT FOR AN HOUR OR TWO AND RESTARTED FOR THE FINAL DRIVE HOME(ABOUT FIVE MILES). THE VEHICLE WAS TAKEN TO THE DEALERS SERVICE DEPARTMENT THE NEXT BUSINESS DAY. THE DEALER RAN A SCAN ON THE VEHICLE AND DIAGNOSED THAT THE EVENT OCCURRED AS STATED. THE DEALER CONSULTED CHRYSLER SERVICE CENTER AND WERE RECOMMENDED TO REPLACE THE THROTTLE AND BRAKE MODULES FOR THE SUDDEN ACCELERATION AND BRAKING PROBLEMS. THE VEHICLE PARTS ARE AT THE DEALER WITH THE VEHICLE. THE VEHICLE WAS TEST DRIVEN BY THE DEALER AND THE CUSTOMER WAS TOLD THE VEHICLE WAS READY. WHEN THE CUSTOMER ASKED IF THE VEHICLE WAS REPAIRED AND SAFE THE SERVICE DEPARTMENT REPRESENTATIVE SAID "WE INSTALLED THE RECOMMENDED PARTS BY CHRYSLER SERVICE" AND WOULD NOT SAY IF THE VEHICLE WAS REPAIRED PROPERLY OR SAFE FROM THE SUDDEN ACCELERATION/BRAKE PROBLEM. THE VEHICLE AS OF TODAY 12-24-2008 REMAINS AT THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee