Jeep Grand Cherokee Complaints (1996)

893 consumer complaints on file.

#10672749January 15, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661708December 30, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
1996 JEEP GRAND CHEROKEE. CONSUMER TOOK JEEP TO DEALERSHIP REGARDING THE REAR STRUCTURE REINFORCEMENT RECALL. HOWEVER, THE DEALER COULD NOT FIX THE VEHICLE, BECAUSE A WELD NUT BROKE LOOSE. *TA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659577December 18, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER STATES THAT HE IS ENTITLED TO REIMBURSEMENT BECAUSE OF HITCHES INSTALLED AFTER THE PURCHASE. *TA CHRYSLER DENIED THE CONSUMER CLAIM FOR REIMBURSEMENT, BECAUSE THE PURCHASED A HITCH WHEN HE FIRST BOUGHT THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664904December 17, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664428December 15, 2014
ENGINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 315,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660469November 24, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL, SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/28/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654693November 13, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR HATCH DOOR FAILED TO OPEN AND CLOSE PROPERLY AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT MENTIONED THAT THE REAR HATCH DOOR WAS NOT ALIGNED PROPERLY WITH THE DOOR LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 193,871.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649130October 29, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO HITCH CAMPAIGN. * LD THE CONSUMER ATTACHED THE RECALL LETTER, # 13V252000. THE CONSUMER STATED THE VEHICLE HAD A HITCH, WHICH HE INSTALLED HIMSELF. THE CONDITION OF THE HITCH WAS QUITE RUSTY AND HE WANTED IT REPLACED, VIA THE RECALL. HOWEVER, THE DEALER STATED THE OLD HITCH WAS ADEQUATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651191October 29, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
DRIVING AT ABOUT 45 TO 50 MPH JEEP GOES INTO A DEATH WOBBLE.. VEHICLE SHAKES SO VIOLENTLY IT ALMOST GOES COMPLETELY OUT OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648304October 17, 2014
FUEL/PROPULSION SYSTEM
BEING THAT RECALL NUMBER: N45 WAS (AND IS) INCOMPLETE,IE, THERE ARE NO PARTS /OEM TRAILER HITCH AVAILABLE AT LOCAL DEALERS; I PURCHASED AND HAD INSTALLED ONE. SHORTLY THEREAFTER, I SUBMITTED RECEIPT AND PROOF OF PURCHASE FOR REIMBURSEMENT. THIS HAS BEEN TO NO AVAIL. ITS QUESTIONABLE IF THERE ARE SINCERE CONCERNS ABOUT THE SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643727October 9, 2014
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER CONCERNING GAS TANK PROBLEMS. I SCHEDULED AN APPOINTMENT AND TOOK THE CAR TO THE DEALER. THEY WERE TO INSTALL A TRAILER HITCH TO CORRECT THE PROBLEM. THEY CALLED AND SAID THEY COULD NOT DO THE WORK BECAUSE THE BUMPER WAS NOT IN LINE AS IT APPARENTLY BEEN HIT. I WAS TOLD NEEDED TO PAY TO FIX THIS BEFORE THEY WOULD DO THE WORK. THE CAR IS 19 YEARS OLD AND CHRYSLER ALLOWED US TO DRIVE IT WITHOUT US KNOWING ABOUT THE EXISTING DEFECT. IT SEEMS QUITE UNFAIR THAT THEY ONLY HAVE ONE METHOD TO REPAIR THEIR DEFECT AND THEY ARE THEN OFF THE HOOK FOR THEIR OWN SAFETY DESIGN FLAW. THIS IS THE ESSENCE OF MY COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641997October 7, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER STATED THAT THE MANUFACTURER HAD ONLY THREE PARTS WITHIN A YEAR AND WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639226September 26, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) APPROXIMATELY SIX MONTHS AGO. THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637255September 18, 2014
ELECTRICAL SYSTEM
WHILE DRIVING AT 65 MPH THE VEHICLE SHUTS OFF AND WILL NOT START UNTIL THE VEHICLE COOLS AND WILL RUN FOR A WHILE AND SHUT OFF BUT THIS TIME IT WILL TAKE HOURS BEFORE IT STARTS AGAIN WHICH IT WOULD BEGIN TO REPEAT THE PROCESS OF SHUTTING OFF. I CHANGED ALL THE SENSORS AND HAD THE FUEL PUMP CHECKED OUT BUT IT STILL SHUTS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633689September 16, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632931September 13, 2014
POWER TRAIN
I CAN BE DRIVING AND MY VEHICLE WILL JUST CUT OFF IN TRAFFIC. I HAVE REPLACED ALL PARTS UNDER THE HOOD WITH THE ACCEPTION OF THE MOTOR AND TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632690September 12, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630225September 2, 2014
ELECTRICAL SYSTEM
FOR THREE YEARS, JEEP GC HAS GONE THROUGH 6 DIFFERENT BATTERIES. DRAIN OCCURS RANDOMLY BUT MAY APPEAR TO BE RELATED TO FACTORY REMOTE KEYLESS ENTRY. JEEP HAS ALSO EXPERIENCED OTHER ELECTRONIC POWER SURGES IN PAST (INTERIOR LIGHTS AND GAUGES GOING HAYWIRE, DRIVER/NAVIGATION CONSOLE LITERALLY GOING UP IN SMOKE.) SEVERAL AUTOMOBILE TECHNICIANS HAVE SERVICED THE VEHICLE AND HAVE NOT BEEN ABLE TO LOCATE THE ORIGIN OF THIS PROBLEM. THE PROBLEM, ITSELF, COULD VERY WELL LEAD TO AN ACCIDENT, FIRE, AND EVEN FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628594August 26, 2014
ENGINE, ELECTRICAL SYSTEM
THE JEEP WILL DIE AT ANY GIVEN TIME, PLACE, TEMPERATURE. NOTHING SEEMS TO MAKE A DIFFERENCE. THE ONLY THING I CAN GET TO MAKE A DIFFERENCE ON WHETHER IT RUNS OR DIES IN PUTTING PRESSURE BY HAND ON THE NUMBER THREE COMPUTER PLUG. NO CHECK ENGINE LIGHT, NO CODES NO NOTHING. JUST A FAULTY COMPUTER DESIGN THAT'S PUTTING MYSELF AND MY FAMILY IN DANGEROUS SITUATIONS ON A REGULAR BASIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627802August 24, 2014
FUEL SYSTEM, GASOLINE
I RECEIVED A SAFETY RECALL NOTICE # N45/NHTSA 13V-252. THIS NOTICE EXPLAINS THAT THE FUEL TANK ON MY VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. CHRYSLER IS SUPPOSED TO INSPECT MY VEHICLE AND INSTALL AN ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE ( PARTS AND LABOR ). MY CAR DOES NOT HAVE A TRAILER HITCH SO THIS NEEDS TO BE DONE. I HAVE CALLED THE LOCAL CHRYSLER DEALER IN MY AREA - ROCKLAND CHRYSLER JEEP ON ROUTE 304 IN NANUET, NEW YORK 10954 - SEVERAL TIMES. FIRST CALL WHEN I RECEIVED THE RECALL NOTICE - SEVERAL MONTHS AGO, I WAS TOLD THAT THERE IS NOTHING FOR ME TO DO AT THIS TIME, SOMEONE WOULD CONTACT ME. NO ONE EVER DID. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AT 1 800 853 1403; I GAVE THEM MY VEHICLE IDENTIFICATION NUMBER AND ASKED FOR AN UPDATE ON THE RECALL AS I WAS CONCERNED ABOUT THE SAFETY HAZARD TO ME AND MY FAMILY. I WAS TOLD THAT MY INFORMATION WAS NOTED AND I SHOULD BE HEARING FROM THE LOCAL CHRYSLER DEALER. I AM STILL WAITING. SEVERAL WEEKS PASSED, NO ONE FROM THE LOCAL DEALER OR CHRYSLER CORP. CONTACTED ME. I CALLED ROCKLAND CHRYSLER AND MADE AN APPOINTMENT FOR MY CAR TO BE INSPECTED BY THEIR TECHNICIANS. I FURTHER REQUESTED THAT THE SAFETY CONCERN NOTED IN THIS RECALL BE DOCUMENTED BY ROCKLAND CHRYSLER. I WAS TOLD I WOULD HAVE TO LEAVE THE CAR WITH THEM FOR SEVERAL HOURS BECAUSE THE INSPECTION WAS SOMEWHAT INVOLVED. TWO DAYS BEFORE MY APPOINTMENT, ROCKLAND CHRYSLER CALLED AND TOLD ME THEY HAD TO CANCEL MY APPOINTMENT BECAUSE THE PARTS WERE ON BACK ORDER. I ASKED FOR AN E T A ON THE PARTS, WAS TOLD THEY DID NOT KNOW - "BACK ORDERED". MY COMPLAINT IS THAT THERE IS AN UNRESOLVED SERIOUS SAFETY DEFECT THAT NEEDS TO BE ADDRESSED NOW. CHRYSLER CORP. SEEMS TO BE TRYING TO AVOID ANY INVOLVEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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