Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11140176October 13, 2018
EXTERIOR LIGHTING
FOR THE SECOND TIME, I WAS PULLED OVER BY THE STATE POLICE BECAUSE MY TAIL LIGHTS WERE NOT ON AT NIGHT. IN BOTH CASES, IT IS LIKELY THAT WHEN I GOT OUT OF MY JEEP MY KNEE BRUSHED THE DIAL THAT CONTROLS THE HEADLIGHTS AND MOVED IT FROM "A" TO "O" (AUTO TO OFF). BOTH TIMES IT WAS AFTER DARK AND BECAUSE OF THE DAYTIME RUNNING LIGHTS, IT WAS NOT IMMEDIATELY CLEAR TO ME THAT THE HEADLIGHTS (AND TAILLIGHTS) WERE NOT ON. IN BOTH CASES, THE TROOPER LET ME OFF, BUT THIS SEEMS LIKE A DESIGN FLAW THAT COULD CREATE A MAJOR PROBLEM IF A CAR WERE FOLLOWING ME AND DID NOT SEE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133589October 5, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I AM THE ORIGINAL OWNER FOR 10 MONTHS. SEVERAL TIMES OVER THE LAST TEN MONTHS, WHEN STOPPED AND THEN DEPRESSING THE GAS PEDAL FULLY WITHOUT CRUISE CONTROL OR LAUNCH CONTROL ENGAGED, THE THROTTLE CONTINUES TO ACCELERATE EVEN THOUGH MY FOOT IS REMOVED FULLY FROM THE GAS PEDAL. IT FORCES YOU TO PUT THE CAR IN NEUTRAL AND BRAKE UNTIL THE THROTTLE BECOMES "UNSTUCK" AND THE RPMS OF THE ENGINE COME BACK DOWN. I AM MECHANICALLY INCLINED AND HAVE CHECKED TO SEE IF THE FLOOR MAT OR SOMETHING AROUND THE PEDAL OR PEDAL MECHANISM WAS CAUSING THE PEDAL TO BE STUCK BUT THERE ARE NO INDICATIONS OF ANY MECHANICAL INTERFERENCE. I HAVE READ FROM OTHER OWNERS WHO HAVE HAD A SIMILAR ISSUE WITH THE HIGH PERFORMANCE TRIMS (SRT AND TRACKHAWK) OF THE GRAND CHEROKEE. AGAIN CRUISE CONTROL AND LAUNCH CONTROL WERE NOT ACTIVATED IN ANY WAY. I KNOW THERE WAS A CRUISE CONTROL RECALL FOR THROTTLE STICKING BUT THIS IS NOT BEING OBSERVED WITH THE CRUISE CONTROL SET OR ON. IS THIS PERHAPS A RELATED ISSUE ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133390October 4, 2018
FUEL/PROPULSION SYSTEM
THROTTLE RESPONSE HESITATES FROM 1.5 TO 2 FULL SECONDS DURING ACCELERATION IN INTERSECTIONS AND STOP AND GO SITUATIONS. THIS IS DEFINITELY A COLLISION WAITING TO HAPPEN SITUATION. THE PROBLEM IS ESPECIALLY ANNOYING IN 4X4 LOW RANGE SITUATIONS. THE ENGINE OVER ACCELERATES WHEN THROTTLE RESPONSE FINALLY KICKS-IN CAUSING VEHICLE TO JUMP FORWARD. THIS SUDDEN ACCELERATION OFTEN JOLTS THE TRANSMISSION AND DRIVETRAIN STARTLING THE DRIVER. DEALERSHIP HAS INVESTIGATED SAYING IT IS A NORMAL DELAY IN THE COMPUTER OPERATED THROTTLE. THAT IS BS. ANY DELAY IN THROTTLE RESPONSE WITH SUBSEQUENT OVER ACCELERATION IS A SAFETY CONCERN THAT NEEDS TO BE ADDRESSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133188October 3, 2018
UNKNOWN OR OTHER
WE HAVE GOODYEAR FORTERA TIRES ON A "TRAIL RATED" JEEP GRAND CHEROKEE PURCHASED NEW WITH THE VEHICLE. CURRENTLY, SLIGHTLY MORE THAT 33,000 MILES ON THE TIRES. VEHICLE PURCHASED NEW DECEMBER 2016. WE HAVE HAD 4 FLAT TIRES ON 3 TIRES. TWO OF THE INCIDENTS OCCURRED WITHIN 2 DAYS OF EACH OTHER. EACH RESULTING FROM A SMALL ROCK PENETRATING THE RUBBER. VEHICLE WAS IN MOTION. I HAVE CALLED JEEP CORPORATE AND THE DEALER. NEITHER WILL LISTEN TO OUR CONCERNS. I CALLED GOODYEAR WHO STATED THAT FOR THIS VEHICLE, LT TIRES AREN RECOMMENDED BUT WAS NOT CONCERNED THAT THE VEHICLE WAS SOLD WITH THESE TIRES AND IN LESS THAN 2 YEARS WE HAVE 4 FLAT TIRES DUE TO THE SAME ISSUE. TIRES ARE THE MOST IMPORTANT SAFETY FEATURE OF A VEHICLE. IS THERE AN ISSUE WITH THE RUBBER OF THE TIRE. GOODYEAR FORTERA TIRES HAVE HAD AT LEAST ONE OTHER RECALL IN THE RECENT PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130965September 24, 2018
POWER TRAIN
DRIVER WAS PULLING INTO A PARKING SPOT DOING APPROX 2 MILES PER HOUR. ALL OF A SUDDEN THE CAR PROPELLED FORWARD, JUMPED THE CEMENT PARKING BLOCK AND HIT THE BUILDING THAT THE PARKING SPOT WAS IN FRONT OF. DRIVER WAS GOING TOO SLOW AND HAD FOOT OVER BRAKE THE ENTIRE TIME SO HOW DID THE CAR JUST PROPEL FORWARD? 1 MONTH OR SO AFTER ACCIDENT RECEIVED A LETTER THAT THERE WAS A RECALL ON THE CRUISE CONTROL SYSTEM. TOOK CAR INTO THE JEEP DEALER WHO SAID THAT WHAT THE JEEP DID COULD TOTALLY HAVE BEEN A RESULT OF THE RECALL????!!!!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11131078September 24, 2018
ENGINE, UNKNOWN OR OTHER
2017 JEEP GRAND CHEROKEE LAREDO SHUTS OFF WHILE DRIVING. FIRST NOTICED ABOUT A MONTH AFTER DRIVING IT. APPROX. MILEAGE ABOUT 5,000 ON INITIAL COMPLAINT; CURRENT MILEAGE ABOUT 23,000. VEHICLE WILL BEEP AT YOU AND DASH WILL STATE "VEHICLE NOT IN PARK". FIRST TIME IT OCCURRED AT NIGHT AND I LOST ALL EXTERIOR LIGHTS. OTHER TIMES WHEN ENGINE SHUTS OFF IT KEEPS RADIO AND INTERIOR DASH LIGHTS ON. MULTIPLE DEALERSHIPS STATE THAT THEY CANNOT RECREATE THE ISSUE AND THAT NO CODES ARE BEING STORED. CHRYSLER HOOKED UP A DATA RECORDER TO THE VEHICLE AND STATED NOTHING OUT OF THE ORDINARY SHOWED UP ONCE IT HAPPENED. WAS ALSO TOLD THAT IF VEHICLE LOST ALL POWER DURING THE INCIDENT, THAT THE DATA RECORDER WOULD NOT REFLECT THOSE CONDITIONS. THE COMPANY WILL NOT REPLACE, REPAIR, OR BUY BACK WITHOUT A DIAGNOSIS. HUGE SAFETY CONCERN FOR NOT ONLY THE PASSENGERS AND DRIVER, BUT ALSO OTHERS ON THE ROAD. IF ON A BUSY STREET IT SHUTS OFF WITH NO LIGHTS, THERE WILL BE GREATER RISK OF CAUSING AN ACCIDENT AT SPEED. ACCORDING TO DEALERSHIP REPS, LOOKED INTO PUSH BUTTON CONTROLLER AND RECEIVER, AUTO START/STOP FEATURE, KEY FOBS, AND ENGINE FUEL SYSTEM. ALL OPEN RECALLS HAVE BEEN PERFORMED ON MY JEEP. ALL RECOMMENDED FACTORY MAINTENANCE HAS BEEN PERFORMED AT THE DEALERSHIP. THIS IS NOT THE ONLY ISSUE RECORDED, BUT IS THE MOST SERIOUS DUE TO LIFE SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122688August 27, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
ON FIVE SEPARATE OCCASIONS, THE TAILGATE OF THE VEHICLE HAS OPENED ON ITS OWN. IT HAS HAPPENED DURING VARIOUS HOURS OF THE DAY, BOTH DAYTIME AND OVERNIGHT. AND ON THREE OF THOSE OCCASIONS THE HOME LINK SYSTEM HAS ALSO BEEN ACTIVATED WHICH THEN OPENED THE GARAGE DOOR CAUSING DAMAGE TO THE REAR OF THE TAILGATE. ALSO, SINCE THE ONSET OF THIS ISSUE THE HOME LINK BUTTON DOES NOT ALWAYS WORK EVEN IN CLOSE PROXIMITY TO THE GARAGE DOOR ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121532August 21, 2018
ENGINE, UNKNOWN OR OTHER
MY CAR ACCELERATION PEDAL WOULD NOT WORK AND THE CAR WOULD PROMPT ME TO GO TO PARK TO RESTART, WHILE I WAS DRIVING IT. IT WOULD QUICKLY DECELERATE AND WAS A DANGER TO ME AND MY FAMILY. PROBLEM WOULD NOT PRODUCE A CODE AND COULD NOT BE REPLICATED SO THEY RETURNED THE CAR BACK TO ME TO BE DRIVEN BY MY FAMILY. THE CAUSE OF THE PROBLEM IS UNKNOWN NO SOLUTION WAS EVER GIVEN. WE GOT RID OF THE VEHICLE DUE TO THE HUGE SAFETY CONCERN TO OUR FAMILY. NO ONE SHOULD HAVE TO GO THROUGH THIS. I DID A GOOGLE SEARCH AND THIS IS A PROBLEM THAT JEEP KNOWS ABOUT AND IS NOT FIXING. THEY ARE INTENTIONALLY PUTTING PEOPLE AT RISK FOR THEIR OWN MONITARY GAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121428August 20, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATING FULL THROTTLE WHILE VEHICLE IS SET TO CRUISE CONTROL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120565August 17, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
TAKATA RECALL. MY JEEP GRAND CHEROKEE LAREDO 2017 WAS BEING DRIVEN ON HIGHWAY 52 IN JUANA DIAZ PUERTO RICO. AT THE TIME IT HAD STARTED RAINING AND THE VEHICLE WAS GOING BETWEEN 55-60MPH. THE "SERVICE ELECTRONIC STABILITY CONTROL" MESSAGE CAME ON DURING THE WEEK TWICE BUT THEN IT NEVER CAME UP AGAIN, ON THIS DAY THE MESSAGE DID NOT SHOW UP AT ALL AND WHILE DRIVING THE VEHICLE PULLED TOWARDS THE DRIVER SIDE (LEFT) AND CRASHED INTO THE SECURITY SECURITY FENCE, AFTER THIS CONTROL OF THE VEHICLE WAS LOST AND THE BRAKES STOPPED RESPONDING WHICH LEAD TO A SECOND CRASH WITH THE PASSENGER SIDE (RIGHT) SECURITY FENCE. THE VEHICLE CAME TO A COMPLETE AND ABRUPT HALT BECAUSE THE ENTIRE FRONT TRAIN WAS DESTROYED, THE FRONT WHEELS LITERALLY FELL OFF THE SUV BECAUSE THE IRON SEEMED LIKE IT HAD BEEN CUT THROUGH WITH A KNIFE. WHAT IS COMPLETELY SURPRISING IS THE FACT THAT AFTER TWO MAJOR COLLISIONS THE AIRBAGS DIDN'T DEPLOY AT ALL WHICH LEAD THE PASSENGER TO RECEIVE A BLOW TO HEAD AND THE DRIVER A BLOW TO THE HIP AND LEFT KNEE (THANKFULLY THEY WERE CLEARED OF MAJOR INJURIES BY DOCTORS), ALL OF THIS HAPPENED WITH BOTH VICTIMS OF THE CRASH USING THEIR SEATBELTS IN THE CORRECT MANNER. FORTUNATELY NO OTHER CARS WERE INVOLVED IN THE ACCIDENT BECAUSE TRAFFIC WAS VERY LIGHT AT THE TIME (APPROXIMATELY 11:15AM).
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11119027August 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS ATTEMPTING TO PARK ON AN INCLINED DRIVEWAY, THE VEHICLE ROLLED BACKWARDS WHILE ENGAGED IN DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER (GILLMAN CHRYSLER JEEP RAM DODGE, 10585 W SAM HOUSTON PARKWAY S, HOUSTON, TX 77099) WHERE THE CONTACT WAS INFORMED THAT ALL THE VEHICLES MANUFACTURED OF THE SAME YEAR AND MODEL WERE DESIGNED IN THAT MANNER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115695August 4, 2018
SERVICE BRAKES, ENGINE, STEERING
TAKATA RECALL. WAS DRIVING WITH KIDS AND WIFE I BEGAN COMING TO A STOP AND WAS GOING ABOUT 10 TO 15 MPH WHEN THE CAR STALLED OUT. IT SHUT OFF AND THE STEERING WHEEL LOCKED UP ALONG WITH THE BREAK PEDAL WAS NONOE FUNCTIONAL AS WELL AS THE GAS PEDAL AND THE GEAR SHIFT. THE CAR WOULD NOT GO BACK INTO PARK AND LEFT ME IN THE MIDDLE OF THE ROAD FOR ABOUT 4 MINUTES. I FINALLY GOT IT INTO PARK AND THEN IT WOULDN'T START FOR A FEW MINUTES. THIS ALL HAPPENED ON A MAJOR HIGHWAY IN MY AREA. IT FINALLY STARTED AND WE TOOK IT TO THE DEALERSHIP AS IT IS PRETTY MUCH BRAND NEW. (33K) ON THE VEHICLE. THE DEALERSHIP HAS RAN TEST AND HAS TOLD ME THAT THERE IS A 2018 JEEP IN THE SAME PLACE DOING THE SAME THING. WE HAVE HAD THE CAR THERE FOR ABOUT A MONTH AND THEY SAY THERE IS NOTHING WRONG WITH IT AND NOW WE HAVE TO COME PIC IT UP. SOMETHING IS DEFINITELY WRONG WITH THE JEEP AS WE WAS IN MOTION, COMING TO A STOP AND WAS NOT TURNING. I WOULD SAY IT'S A LIFE OR DEATH SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114792July 31, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DEALER HAS TRIED TO FIX ELECTRICAL PROBLEMS 4 TIMES 7/30/18 WE HAD NO HEADLIGHTS,NO TAILLIGHTS,NO TURN SIGNALS,NO BRAKE LIGHTS,AND NO WAY OF KNOWING THEY DIDN'T WORK. TODAY 7/31/2018 WENT TO START CAR LOCKED INTO RUN BUT WASN'T RUNNING COULDN'T MOVE OUT OF PARK WON'T START AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112564July 20, 2018
VEHICLE SPEED CONTROL
DRIVING ON THE INTERSTATE IN WY, 70-75MPH, ROLLING TRRAIN, CRUISE CONTROL ON. ALL OF THE SUDDEN THE VEHICLE DE-ACELERATED. THE TRANSMISSION WAS IN AUTOMATIC WHEN THIS OCCURED. BOTH OF MY HANDS ON THE WHEEL WHEN THIS HAPPENED. TRIED TO RE-ACELERATE, BUT THE VEHICLE WAS VERY SLUGGISH. THE GEAR WAS STUCK IN HIGH GEAR, WHICH WOULD NOT CHANGE UNTIL I PULLED OVER, PUT THE GEAR IN PARK, AND THEN IN DRIVE. NO INJURIES, NO DAMAGE, BUT I DON'T WANT THIS TO HAPPEN AGAIN. COULD HAVE BEEN A BADPROBLEM IF I WAS IN HEAVIER TRAFFIC. WHEN I GOT HOME I RECIEVED THE RECALL NOTICE FOR UDDEN ACCELERATION WITH THE CRUISE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112737July 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING MY 2017 JEEP GRAND CHEROKEE, SUMMIT, DOWN THE HIGHWAY AT 65MPH, THE POWER STEERING AND LAND SENSE SUDDENLY BECAME UNAVAILABLE. THE JEEP VEERED TO THE RIGHT HARD, NEARLY HITTING THE CAR NEXT TO ME, AND OFF THE ROAD WITHOUT POWER STEERING. 2 WARNINGS IMMEDIATELY DISPLAYED "POWER STEERING UNAVAILABLE SERVICE REQUIRED AND LANDSENSE UNAVAILABLE SERVICE REQUIRED." THIS VEHICLE HAS 23,395MILES ON IT. NOTE**** THIS OCCURRED THE DAY AFTER IT WAS IN THE DEALERSHIP FOR THE CRUISE CONTROL SAFETY RECALL U65 REPAIR. THE JEEP WAS TOWED TO THE DEALERSHIP AND THE TOW TRUCK DRIVER EXPERIENCED NO POWER STEERING WHILE LOADING AND UNLOADING THE JEEP. THE SERVICE TECH HOWEVER; HAD NO PROBLEM AND DID NOT WITNESS THE LACK OF POWER STEERING. THERE WERE NO REPAIRS DONE AND I WAS TOLD " IT WAS A COMPUTER GLITCH" I AM TERRIFIED TO DRIVE THIS VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111450July 15, 2018
SERVICE BRAKES
FRONT BRAKE PADS AND ROTORS REQUIRED REPLACING AT 23,000 WITHOUT WARNING. AN INSPECTION AT 17,000 MILES WAS NORMAL. TIRE WEAR IS NORMAL AND AT 30,000 VEHICLE IS STILL ON ITS ORIGINAL TIRES. THE VEHICLE HAS NO WARNING SYSTEM OF BRAKE PAD WEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102951June 21, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT LEASED A 2017 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE, THE VEHICLE JERKED VIOLENTLY AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED AND UNOCCUPIED VEHICLES. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO SOME BUSHES. ANOTHER DRIVER ASSISTED THE CONTACT BY ATTEMPTING TO REVERSE THE VEHICLE OUT OF THE BUSHES; HOWEVER, THE VEHICLE CONTINUED TO JERK. THE VEHICLE WAS TOWED TO STERLING HEIGHTS DODGE CHRYSLER JEEP (40111 VANDYKE AVENUE, STERLING HEIGHTS, MICHIGAN 48313, (586)-939-3900) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE HEADREST AND STEERING WHEEL, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11102502June 19, 2018
POWER TRAIN
I BOUGHT A NEW 2017 JEEP GRAND CHEROKEE IN FEBRUARY 2017. VEHICLE COMPLETELY BROKE DOWN AT A MAIN STREET INTERSECTION ON APRIL 2017 AND WOULD NOT MOVE. TOWED TO DEALERSHIP. DEALERSHIP REPLACED THE TRANSMISSION. 2 WEEKS LATER VEHICLE JUST TURN OFF ON MAJOR FREEWAY. AGAIN RETURNED TO DEALERSHIP. JUNE 2018 ENTERING MAJOR HIGHWAY TRANSMISSION CHANGED GEARS AND WOULD NOT ACCELERATE. PER DEALERSHIP SOFTWARE UPDATE FIXED PROBLEM. 2 DAYS LATER DROVE FOR OVER AN HOUR AND WHILE STOPPED AT INTERSECTION VEHICLE WOULD NOT MOVE..NOT ACCELERATING. CURRENTLY VEHICLE BACK AT DEALERSHIP AND INFORMED TRANSMISSION NEEDS TO BE REPLACED. PER SERVICE REP TRANSMISSION ON BACK ORDER AND NO ETA ON WHEN VEHICLE TRANSMISSION WILL BE REPLACED. THIS IS MY PRIMARY VEHICLE AND I AM GO HONESTLY SCARED TO DRIVE THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101526June 12, 2018
ELECTRICAL SYSTEM
SINCE THE DAY I PURCHASED THE VEHICLE, EVERY TIME I START MY CAR, THE RADIO IS ON NEARLY AT FULL VOLUME. THE CAR PLAYS THE SAME STATION AT THE SAME HIGH VOLUME. IT DOES NOT MATTER IF WHEN I SHUT OFF THE VEHICLE, THE RADIO IS OFF, OR THE RADIO IS ON. IT ALSO DOES NOT MATTER IF I REMOTELY START THE VEHICLE OR START WHILE I'M IN THE CAR. THE SYSTEM SHOULD BE DESIGNED SO THAT THE RADIO IS ALWAYS OFF WHEN THE VEHICLE IS FIRST STARTED. POOR DESIGN. SHOULD I EXPECT A TESLA LIKE RESPONSE BY EXPECTING CHRYSLER TO SEND A SOFTWARE PATCH VIA SATELLITE DIRECTLY TO MY VEHICLE TO UPDATE THIS ISSUE? BTW, THE DEALER TOLD ME THIS IS EXPECTED BEHAVIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101527June 12, 2018
ELECTRICAL SYSTEM
NO INDICATOR OR ALARM IS PROVIDED WHEN THE TAILGATE IS OPEN AND THE VEHICLE IS PUT INTO REVERSE!!!! WHEN I FIRST PURCHASED THE VEHICLE, I WAS IN A PARKING GARAGE IN CHICAGO. I LOADED MY BAGGAGE IN THE TRUNK AND HIT THE BUTTON ON THE INSIDE OF THE TRUNK TO CLOSE THE LIFT GATE. I THEN SAT IN THE DRIVERS SEAT AND STARTED TO BACK-UP. WHEN I BACKED UP, I HEARD A LOUD NOISE AND FOUND THAT THE LIFT GATE HAD RETURNED TO IT'S OPEN POSITION AND SCRAPPED ALONG THE CEILING OF THE GARAGE. IT COULD HAVE BEEN MUCH WORSE. WHEN I WAS LOOKING IN MY REAR VIEW MIRROR TO BACK-UP, EVERYTHING LOOKED CLEAR. I DID NOT SEE FROM THE REAR VIEW MIRROR THAT THE LIFT GATE WAS OPEN. I DID SAY THIS OCCURRED WITHIN THE FIRST COUPLE OF DAYS WHEN I RECEIVED THE VEHICLE. I TOOK IT TO THE DEALERSHIP TO CHECK ON THE LACK OF AN ALERT AND ALSO ASKED THEM TO REPAINT THE SCRATCH THAT WAS LEFT ON THE LIFT GATE FROM CONTACT WITH HE CEILING. THEY ASKED ME TO CONTACT CHRYSLER. I CONTACTED CHRYSLER CUSTOMER SERVICE AND THEY TOLD ME THAT IT WAS THE DESIGN INTENT BECAUSE DRIVERS LIKE TO DRIVE THEIR JEEPS WITH THE LIFT GATE OPEN. I SAID, IN REVERSE???? A DRIVERS ALERT SHOULD BE MANDATORY - A LOUD CHIME IS EXPECTED IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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