Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11605889August 1, 2024
ENGINE
The contact's daughter owns a 2015 Jeep Grand Cherokee. The contact stated that there was an abnormal ticking sound coming from the engine. There was no warning light illuminated. The contact notified the dealer and the manufacturer about the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605228July 29, 2024
SEAT BELTS
Seatbelt does not retract
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604213July 24, 2024
ENGINE
While driving on the freeway, I heard a quiet noise but saw no warning messages on the dash. I decided to pull over and found the vehicle had shifted into neutral and lost power steering. The vehicle was towed to a AAA service center. They discovered that the safety recall W79 / NHTSA 20V-699 Diesel ECR cooler had been replaced but failed again, requiring a complete engine replacement. The recall was repaired in May 2022, and the part failed in July 2024, two months outside the warranty. The dealer where we bought the vehicle and had the recall serviced won't return my calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603472July 19, 2024
SEATS
I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. The vehicle was parked and not running, I was not injured, only startled. However, had I been driving this message would read differently. After searching Google I found there are known issues for this and it was suggested to report it to NHTSA. I have an appointment Monday at 9am at Toliver in Mineola, TX to have it looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598250July 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving an undisclosed speed, the vehicle went into Limp mode. The check engine and electric throttle control warning lights were illuminated. The vehicle was towed to the dealer, where it was determined that the crankshaft position sensor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598355July 2, 2024
SEATS
While driving down the road the active headrest on the passenger seat activated and came apart. It is now hanging on by the cord. The dealer we bought the Jeep off of said because it is out of warranty there is nothing they can do. No one can now ride in the passenger seat due to the headrest hanging by the wires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597023June 26, 2024
SEATS
The front passenger headrest deployed without reason while driving approx. 35 miles an hour. The headrest hit the passenger in the head causing pain. Passenger was take to ER and diagnosed with mild whiplash. I reported incident to Jeep customer care and was instructed to make an appointment at a dealer. An appointment was made for 7 days later and I dropped off the car. Dealer states they are waiting for an inspector. I called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. Called on the 5th and was told someone from the legal department will call asap. Waited two more days and still no call or any communication from them. I went back to dealer and took my car back. No warning lamps, messages or other symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594976June 18, 2024
ENGINE, POWER TRAIN
- The Diesel Engine failed or malfunctioned. New/current engine is available for inspection but no longer have dead engine. Was removed by Jeep dealership. - I Was driving with my kids and as I was about to park in the lot, thick black smoke started coming from the hood of my jeep. My kids started screaming and I immediately turned off the vehicle and got my kids out, because I wasn't sure if it was going to blow up or what would happen. Called USAA to tow vehicle to dealership. - Problem was confirmed by the dealer - I have never got my vehicle serviced by anyone else besides the dealer/manufacture (DCH Chrysler Dodge Jeep Ram Fiat of Temecula) - the vehicle and component was inspected by the manufacture (DCH Chrysler Dodge Jeep Ram Fiat) - There was absolutely NO WARNING, NO LIGHTS OR SIGNES THAT THIS WAS GOING TO HAPPEN prior to the failure. (CHECK ALL RECORDS AT DEALERSHIP) ALL SERVICE COMPLAINTS ARE DOCUMENTED at (DCH Chrysler Dodge Jeep Ram Fiat of Temecula).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595211June 18, 2024
SEAT BELTS
Passenger seatbelt will no longer retract as the guide seems to be cracked and broken. Because of this the broken piece is pinching the seat belt down not allowing it to work properly. Seat belt can be guided back in manually but not on its own the way it’s supposed to. Please consider issuing a recall as this is a very dangerous issue in case the vehicle is involved in an accident. Shops are charging $3300 + to fix this issue that seems be very common for this year make and model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594740June 17, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Jeep dealership is unable to remedy this recall that has been an issue for over 2 years. My jeep was at dealership for month and still no repair parts they have no ETA on specific parts needed for recall as they don’t get notified about the part for my vin number. I am stuck with an unsafe jeep due to unable to be fixed. Need a remedy to fix this I am losing out on money not having a safe vehicle for me and my family to drive in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594851June 17, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 130,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594092June 13, 2024
SEATS
The Passenger headrest just snapped forward and the clips broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593766June 11, 2024
ENGINE
The engine kicks like the injectors are blocked or something. It happens in idle and all speeds, including highway speeds. It is not speed related. However, I am reporting this because it jerks the car at highway speeds and this is dangerous. I have one occurring trouble light regarding the oil pump but it’s not related. Something is troubling this engine like there is debris in the fuel line but all of my recalls have been fulfilled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591524May 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power and slowed to approximately 40 MPH. The contact depressed the accelerator pedal; however, the vehicle failed to exceed 40 MPH. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the crankshaft position sensor had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591180May 29, 2024
SEATS
Active head restraint system on driver's side of vehicle spontaneously deployed while parked. No evidence of collision present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591267May 29, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erroneously deployed. During the failure, no collision had occurred to cause the deployment. No injury was reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590721May 25, 2024
SEATS, AIR BAGS
The advanced headrest deployed on the passenger side without cause. I was getting into the drivers side. It was in our driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589964May 21, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds and towing a boat and a trailer, the vehicle started losing motive power. The contact became aware that the fuel economy was incorrect. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 69,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588168May 10, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587654May 8, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle went into LIMP Mode and started to lose motive power. The check engine warning light was illuminated. The contact restarted the vehicle briefly, but the vehicle shut off. The vehicle was towed to the dealer where it was diagnosed as a failure with the fuel pump which needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 160,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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