Jeep Grand Cherokee Service Bulletins

4,246 manufacturer communications on file.

• January 13, 2021•Document ID: 10215833

  Service Bulletin/Repair Instructions
  VISIBILITY:WINDSHIELD; EQUIPMENT

  Mfr Comm. #:

  9004342

  Date Added:

  July 18, 2022

  Manufacturer:

  JEEP

  Summary

  WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.

  Associated Products (26)

  2021 Chrysler 3002021 Chrysler Pacifica2021 Dodge Challenger2021 Dodge Charger2021 Dodge Durango2021 Jeep Cherokee2021 Jeep Gladiator2021 Jeep Grand Cherokee2021 Jeep Wrangler2021 Ram 15002021 Ram 25002021 Ram 35002021 Ram 45002020 Chrysler 3002020 Chrysler Pacifica2020 Dodge Challenger2020 Dodge Charger2020 Dodge Durango2020 Jeep Cherokee2020 Jeep Gladiator+ 6 more
  Associated Documents

  • DownloadMC-10215833-0001.pdf↗
• January 13, 2021•Document ID: 10187012

  Service Bulletin/Repair Instructions
  VISIBILITY

  Mfr Comm. #:

  9004342

  Date Added:

  February 16, 2021

  Manufacturer:

  CHRYSLER

  Summary

  WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.

  Associated Products (27)

  2021 Chrysler 3002021 Chrysler Pacifica2021 Dodge Challenger2021 Dodge Charger2021 Dodge Durango2021 Jeep Cherokee2021 Jeep Gladiator2021 Jeep Grand Cherokee2021 Jeep Wrangler2021 Ram 15002021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 55002020 Chrysler 3002020 Chrysler Pacifica2020 Dodge Challenger2020 Dodge Charger2020 Dodge Durango2020 Jeep Cherokee+ 7 more
  Associated Documents

  • DownloadMC-10187012-0001.pdf↗
• December 17, 2020•Document ID: 10187668

  Service Bulletin/Repair Instructions
  SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT; SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

  Mfr Comm. #:

  71064

  Date Added:

  March 1, 2021

  Manufacturer:

  DODGE

  Summary

  Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan/Chrysler Town & Country (RT), Dodge Durango (WD), Jeep Grand Cherokee (WK) (Rev. A)

  Associated Products (11)

  2011 Chrysler 2002011 Chrysler Town and Country2011 Dodge Avenger2011 Dodge Caliber2011 Dodge Durango2011 Dodge Grand Caravan2011 Dodge Journey2011 Dodge Nitro2011 Jeep Compass2011 Jeep Grand Cherokee2011 Jeep Liberty
  Associated Documents

  • DownloadMC-10187668-0001.pdf↗
• December 17, 2020•Document ID: 10187666

  Service Bulletin/Repair Instructions
  SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT; SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

  Mfr Comm. #:

  71062

  Date Added:

  March 1, 2021

  Manufacturer:

  DODGE

  Summary

  Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)

  Associated Products (14)

  2018 Dodge Durango2018 Jeep Grand Cherokee2017 Dodge Durango2017 Jeep Grand Cherokee2016 Dodge Durango2016 Jeep Grand Cherokee2015 Dodge Durango2015 Jeep Grand Cherokee2014 Dodge Durango2014 Jeep Grand Cherokee2013 Dodge Durango2013 Jeep Grand Cherokee2012 Dodge Durango2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10187666-0001.pdf↗
• December 17, 2020•Document ID: 10187654

  Service Bulletin/Repair Instructions
  VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM; POWER TRAIN

  Mfr Comm. #:

  S2008000081 Rev.

  Date Added:

  March 1, 2021

  Manufacturer:

  JEEP

  Summary

  Cruise Control Inoperative.

  Associated Products (12)

  2019 Jeep Grand Cherokee2019 Ram 15002018 Jeep Grand Cherokee2018 Ram 15002017 Jeep Grand Cherokee2017 Ram 15002016 Jeep Grand Cherokee2016 Ram 15002015 Jeep Grand Cherokee2015 Ram 15002014 Jeep Grand Cherokee2014 Ram 1500
  Associated Documents

  • DownloadMC-10187654-0001.pdf↗
• December 17, 2020•Document ID: 10187653

  Service Bulletin/Repair Instructions
  ENGINE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  S1908000083 Rev.

  Date Added:

  March 1, 2021

  Manufacturer:

  JEEP

  Summary

  Check Engine Light Illuminated, Stop Start Function Inoperative

  Associated Products (13)

  2020 Chrysler Pacifica2020 Dodge Durango2020 Jeep Gladiator2020 Jeep Grand Cherokee2020 Jeep Wrangler2019 Chrysler Pacifica2019 Dodge Durango2019 Jeep Grand Cherokee2019 Jeep Wrangler2018 Chrysler Pacifica2018 Dodge Durango2018 Jeep Grand Cherokee2018 Jeep Wrangler
  Associated Documents

  • DownloadMC-10187653-0001.pdf↗
• December 12, 2020•Document ID: 10187706

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT; ENGINE; ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS

  Mfr Comm. #:

  09-013-20 REV. A

  Date Added:

  March 1, 2021

  Manufacturer:

  RAM

  Summary

  3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following:Rough running engine.

  Associated Products (9)

  2021 Chrysler Pacifica2021 Dodge Durango2021 Jeep Gladiator2021 Jeep Grand Cherokee2021 Jeep Wrangler2021 Ram 15002020 Chrysler Pacifica2020 Dodge Durango2020 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10187706-0001.pdf↗
• December 7, 2020•Document ID: 10187659

  Service Bulletin/Repair Instructions
  SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

  Mfr Comm. #:

  70729

  Date Added:

  March 1, 2021

  Manufacturer:

  JEEP

  Summary

  Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan (RT), Dodge Durango (WD), Jeep Grand Cherokee (WK)

  Associated Products (10)

  2011 Chrysler 2002011 Dodge Avenger2011 Dodge Caliber2011 Dodge Durango2011 Dodge Grand Caravan2011 Dodge Journey2011 Dodge Nitro2011 Jeep Compass2011 Jeep Grand Cherokee2011 Jeep Liberty
  Associated Documents

  • DownloadMC-10187659-0001.pdf↗
• December 5, 2020•Document ID: 10187687

  Service Bulletin/Repair Instructions
  SEATS; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

  Mfr Comm. #:

  23-018-20 REV. E

  Date Added:

  March 1, 2021

  Manufacturer:

  DODGE

  Summary

  Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR that has inadvertently deployed. Customers may comment on the following: The AHR is deployed on one or both front seats and will not reset.

  Associated Products (14)

  2018 Dodge Durango2018 Jeep Grand Cherokee2017 Dodge Durango2017 Jeep Grand Cherokee2016 Dodge Durango2016 Jeep Grand Cherokee2015 Dodge Durango2015 Jeep Grand Cherokee2014 Dodge Durango2014 Jeep Grand Cherokee2013 Dodge Durango2013 Jeep Grand Cherokee2012 Dodge Durango2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10187687-0001.pdf↗
• December 5, 2020•Document ID: 10187679

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; SEATS; EQUIPMENT

  Mfr Comm. #:

  23-036-20

  Date Added:

  March 1, 2021

  Manufacturer:

  DODGE

  Summary

  Active Head Restraint (AHR) Inadvertent Deployment - X92 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

  Associated Products (2)

  2011 Dodge Durango2011 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10187679-0001.pdf↗
• December 5, 2020•Document ID: 10187686

  Service Bulletin/Repair Instructions
  ENGINE; EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-013-20

  Date Added:

  March 1, 2021

  Manufacturer:

  JEEP

  Summary

  3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following: Rough running engine.

  Associated Products (8)

  2021 Dodge Durango2021 Jeep Gladiator2021 Jeep Grand Cherokee2021 Jeep Wrangler2021 Ram 15002020 Chrysler Pacifica2020 Dodge Durango2020 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10187686-0001.pdf↗
• December 2, 2020•Document ID: 10187640

  Service Bulletin/Repair Instructions
  STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

  Mfr Comm. #:

  S2023000045

  Date Added:

  March 1, 2021

  Manufacturer:

  DODGE

  Summary

  Wind Noise Or Fluttering When Driving at Highway Speeds

  Associated Products (4)

  2021 Dodge Durango2021 Jeep Grand Cherokee2020 Dodge Durango2020 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10187640-0001.pdf↗
• November 26, 2020•Document ID: 10224098

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  1807920

  Date Added:

  October 17, 2022

  Manufacturer:

  JEEP

  Summary

  Flash: Powertrain Control Module (PCM) Updates - AN-K8-18-20201102 Refer to China Joint Venture (JV) released document AN-K8-18-20201102, for details on this service action.

  Associated Products (1)

  2020 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10224098-0001.pdf↗
• November 26, 2020•Document ID: 10184776

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  18-079-20 REV. A

  Date Added:

  December 28, 2020

  Manufacturer:

  JEEP

  Summary

  Flash: Powertrain Control Module (PCM) Updates - AN-K8-18-20201102 Refer to China Joint Venture (JV) released document AN-K8-18-20201102, for details on this service action.

  Associated Products (1)

  2020 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10184776-0001.pdf↗
• November 26, 2020•Document ID: 10184476

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM

  Mfr Comm. #:

  18-079-20 REV. A

  Date Added:

  December 21, 2020

  Manufacturer:

  JEEP

  Summary

  Flash: Powertrain Control Module (PCM) Updates - AN-K8-18-20201102 Refer to China Joint Venture (JV) released document AN-K8-18-20201102, for details on this service action.

  Associated Products (1)

  2020 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10184476-0001.pdf↗
• November 25, 2020•Document ID: 10224067

  Service Bulletin/Repair Instructions
  SEATS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  70325

  Date Added:

  October 17, 2022

  Manufacturer:

  DODGE

  Summary

  Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

  Associated Products (14)

  2018 Dodge Durango2018 Jeep Grand Cherokee2017 Dodge Durango2017 Jeep Grand Cherokee2016 Dodge Durango2016 Jeep Grand Cherokee2015 Dodge Durango2015 Jeep Grand Cherokee2014 Dodge Durango2014 Jeep Grand Cherokee2013 Dodge Durango2013 Jeep Grand Cherokee2012 Dodge Durango2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10224067-0001.pdf↗
• November 25, 2020•Document ID: 10184745

  Service Bulletin/Repair Instructions
  SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

  Mfr Comm. #:

  70325

  Date Added:

  December 28, 2020

  Manufacturer:

  JEEP

  Summary

  Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

  Associated Products (14)

  2018 Dodge Durango2018 Jeep Grand Cherokee2017 Dodge Durango2017 Jeep Grand Cherokee2016 Dodge Durango2016 Jeep Grand Cherokee2015 Dodge Durango2015 Jeep Grand Cherokee2014 Dodge Durango2014 Jeep Grand Cherokee2013 Dodge Durango2013 Jeep Grand Cherokee2012 Dodge Durango2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10184745-0001.pdf↗
• November 25, 2020•Document ID: 10184445

  Service Bulletin/Repair Instructions
  SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT; SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

  Mfr Comm. #:

  70325

  Date Added:

  December 21, 2020

  Manufacturer:

  JEEP

  Summary

  Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

  Associated Products (14)

  2018 Dodge Durango2018 Jeep Grand Cherokee2017 Dodge Durango2017 Jeep Grand Cherokee2016 Dodge Durango2016 Jeep Grand Cherokee2015 Dodge Durango2015 Jeep Grand Cherokee2014 Dodge Durango2014 Jeep Grand Cherokee2013 Dodge Durango2013 Jeep Grand Cherokee2012 Dodge Durango2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10184445-0001.pdf↗
• November 24, 2020•Document ID: 10224049

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  S2008000185

  Date Added:

  October 17, 2022

  Manufacturer:

  DODGE

  Summary

  Uconnect 5 Voice Recognition Options

  Associated Products (3)

  2021 Chrysler Pacifica2021 Dodge Durango2021 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10224049-0001.pdf↗
• November 24, 2020•Document ID: 10184727

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S2008000185

  Date Added:

  December 28, 2020

  Manufacturer:

  CHRYSLER

  Summary

  Uconnect 5 Voice Recognition Options

  Associated Products (3)

  2021 Chrysler Pacifica2021 Dodge Durango2021 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10184727-0001.pdf↗