Jaguar XJ Complaints

160 consumer complaints on file.

#10946621January 20, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 JAGUAR XJ. ON A COLD DAY, THE CONTACT NOTICED THAT THE DOOR LATCH WAS FROZEN AND COULD NOT BE LOCKED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899519August 30, 2016
POWER TRAIN
ON MULTIPLE OCCASIONS, THE STOP/START FEATURE FAILS AND THE CAR STALLS WHILE IN GEAR. THE DRIVE POSITION INDICATOR FLASHES AND IN ORDER TO MOVE THE CAR, IT MUST BE SHUTDOWN AND THEN RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898460August 25, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 JAGUAR XJ. AFTER THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM MODULE FAILED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WHILE DRIVING. THE FAILURE OCCURRED FOUR OTHER TIMES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,222.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893007August 3, 2016
STRUCTURE:BODY, SERVICE BRAKES, ENGINE
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10872366June 3, 2016
PARKING BRAKE, TRACTION CONTROL SYSTEM, AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE ISSUE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE EMERGENCY BRAKE MALFUNCTIONED. THE DEALER DIAGNOSED THAT THE BATTERY WAS LOW. AFTER HAVING THE VEHICLE DIAGNOSED AT AUTO ZONE, THE BATTERY WAS TESTED AS BEING NORMAL. THE CONTACT CONTINUED TO LOSE CONTROL OF THE VEHICLE'S TRACTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 31,552.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10863344May 5, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. THE CONTACT STATED THAT AFTER DRIVING AND COMING TO A COMPLETE STOP, THE VEHICLE FAILED TO ACCELERATE FOR APPROXIMATELY 30 SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS THREE TIMES, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. UPDATED 07/18/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852312March 29, 2016
WHEELS
I PURCHASED A 2013 JAGUAR XJ NEW ON OCTOBER 22, 2013 THAT WAS EQUIPPED WITH 4 PIRELLI PZERO NERO TIRES. ON FEBRUARY 22, 2016 I HAD TO REPLACE THE TWO FRONT TIRES 245/45R/19 DUE TO WEAR AND TEAR. THE REAR TIRES WERE DEEMED IN GOOD CONDITION. BUT, A MONTH LATER, ON MARCH 27, 2016 I WAS DRIVING ON A CLEAR FREEWAY WHEN MY PIRELLI PZERO NERO A/S REAR TIRE HAD A BLOWOUT WHERE THE ENTIRE TIRE SEPARATED AT A SEAM SO THAT ONE PART REMAINED ON THE RIM AND THE REMAINING PORTION OF THE TIRE MOVED OFF THE RIM. I WAS TRAVELING AT 65 MPH ON OPEN FREEWAY WITH NO DEBRIS OR OBJECTS ON ROAD. THE EXPLODING TIRE CAUSED THE CAR TO VEER 40 TO THE LEFT, THEN BACK SUDDENLY TO THE RIGHT. I WAS ABLE TO CONTROL CAR TO IMMEDIATE STOP BUT CAN SEE NO PUNCTURE ON TIRE. IT APPEARS THAT THE TIRE WAS DEFECTIVE AND TORE APART EVEN THOUGH TREND WAS STILL DEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783771October 20, 2015
SERVICE BRAKES
VEHICLE VIBRATES/SHUDDERS EXCESSIVELY WHEN BRAKING. REPEAT PROBLEM. 4 BRAKE ROTOR/DISC AND/OR PAD REPLACEMENTS IN 13,000 MILES OVER 20 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782820October 16, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 JAGUAR XJ. WHILE DRIVING THE VEHICLE, THE HEADLIGHTS WOULD INTERMITTENTLY FLICKER. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE HEAD LIGHT ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733165July 10, 2015
ELECTRICAL SYSTEM, ENGINE
THE CARS POWER AND ENGINE SHUTS DOWN COMPLETELY WITHOUT WARNING. I THEN HAVE TO RESTART CAR AGAIN. IT HAPPENED NOW 4 TIMES SO FAR SINCE I OWN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702166March 27, 2015
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2005 JAGUAR XJ. THE CONTACT STATED THAT THE ABS LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE FRONT END OF THE VEHICLE STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT ALL OF THE CONTROL ARMS WERE RUSTED AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTROL ARMS AND ABS BRAKE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000. UPDATED 8/21/15*CN UPDATED 10/3/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661613December 2, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED SEVERE HEADACHES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,748. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10650365October 27, 2014
AIR BAGS
WE WAS SITTING AT A STOP LIGHT WAITING ON THE LIGHT TO CHANGE TO GREEN TO GO. BEFORE THE LIGHT COULD CHANGE WE WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE WHICH WAS HIT BY A TRUCK GOING 45 MPH. I HIT MY HEAD ON THE DASH AND NO AIR BAG DEPLOYED NOT MINES OR MY PARTNER THE DRIVER. I ASKED JAGUAR OF HILTON HEAD TO TEST MY AIRBAGS HE SAID NO NEED TO TEST THEM IF WE WERE SITTING STILL THE AIRBAGS WILL NOT DEPLOY. I JUST GOT MY VEHICLE BACK AND THE AIR BAG LIGHT ON THE PASSENGER SIDE KEEPS COMING ON. SOMETHING IS NOT RIGHT WITH THIS AIRBAG. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10639395September 26, 2014
VISIBILITY/WIPER
EVERY COUPLE OF WEEKS THE BLIND SPOT MONITOR FUNCTION ON MY 2014 XJ AWD MALFUNCTIONS FOR NO APPARENT REASON. I GET THE FAULT MESSAGE, "BLIND SPOT MONITOR BLOCKED" EVEN THOUGH NOTHING IS BLOCKING THE SENSOR. THIS FUNCTION STOPS WORKING UNTIL I TURN OFF THE VEHICLE AND RESTART IT TO RESET THE VEHICLE'S COMPUTER. I HAVE TAKEN IT IN TO ROSENTHAL JAGUAR OF TYSON CORNER IN VIENNA, VA TWICE FOR THIS MALFUNCTION. THE TECHNICIANS HAVE NOT BEEN ABLE TO FIGURE OUT WHAT IS CAUSING THE PROBLEM. OTHER JAGUAR OWNERS WITH THIS FEATURE IN THEIR VEHICLES ARE REPORTING THE SAME ISSUE. THIS IS CLEARLY A DESIGN ISSUE WITH THE JAGUAR VEHICLES THAT NEEDS TO BE INVESTIGATED SO THAT A SOLUTION CAN BE FOUND TO RESOLVE THE PROBLEM AND A RECALL CAN BE CONDUCTED ON AFFECTED VEHICLES TO FIX THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595093June 16, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2012 JAGUAR XJ. CONSUMER WRITES IN REGARDS TO VEHICLE SUNROOF MALFUNCTION. *SMD THE CONSUMER STATED THE ELECTRONIC SHADE WOULDN'T CLOSE ALL THE WAY. IT WOULD CLOSE CROOKED, AND THERE WAS A HORRIBLE CREAKING NOISE THAT CAME ANYTIME, HE TRAVELED ON AN UNEVEN PAVEMENT. THE DEALER ADJUSTED, CALIBRATED AND LUBRICATED THE SUNROOF SEVERAL TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584626April 24, 2014
FUEL SYSTEM, GASOLINE, ENGINE
NOT SURE EXACTLY WHAT THE PROBLEM IS. I HAVE HAD THE COMPLETE FUEL SYSTEM AND WATER PUMP REPLACED. THERE APPEARS TO BE A DEFECT IN THE PLACEMENT OF WHERE THE GAS CAP IS LOCATED ON THE VEHICLE (ON TOP NEAR THE TRUNK) RATHER THAN ON THE SIDE. WHEN THERE IS A HARD RAIN, WATER LEAKS INTO THE GAS TANK; DIRT AND DEBRIS GATHER IN THE OPENING FOR THE GAS TANK AND MUST BE FREQUENTLY CLEANED OUT. THE VEHICLE WILL HESITATE WHILE DRIVING AND THEN WILL REFUSE TO START AGAIN. IN READING COMPLAINTS FROM OTHER OWNERS ABOUT THE PLASTIC PARTS USED IN THE ENGINE, PERHAPS THIS IS MY PROBLEM. AS FAR BACK AS THE COMPLAINTS GO ABOUT THE UNRELIABILITY OF THE VEHICLE, THERE SHOULD HAVE BEEN A RECALL TO DETERMINE WHY THE CAR WILL JUST STOP RUNNING FOR NO APPARENT REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583152April 16, 2014
SERVICE BRAKES
APPLYING BRAKES MY FOOT ALSO HITS THE GAS PEDAL WHICH MAKES THE CAR LEAP FORWARD. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579051April 10, 2014
ENGINE, POWER TRAIN
WHILE AT A STOP LIGHT, ENGINE REVVED UP AND THE CAR STARTED ROLLING FORWARD. I HAD TO BRAKE HARD TO STOP IT. THIS HAPPENED ABOUT 3 MORE TIMES OVER THE NEXT 2 MONTHS. ONE TIME THE ENGINE RACED VERY HIGH AND I HAD TO PUT IT IN NEUTRAL TO AVOID CRASHING. AT 5000 MILES I TOOK IT TO THE DEALER WHO SAID THEY COULD FIND NO DIAGNOSES FROM THE AUTO COMPUTER AND COULD NOT REPLICATE THE PROBLEM. THEY CLAIMED TO HAVE NO KNOWLEDGE HOW TO FIX, BUT NOW I SEE A NUMBER OF REPORTS ON THE INTERNET ABOUT JAGUAR RAPID AND UNEXPLAINED ACCELERATION PROBLEMS. I FEEL JAGUAR IS NOT BEING HONEST ABOUT THIS PROBLEM -- AND IT IS DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522405June 29, 2013
SUSPENSION
THE REAR AIR SUSPENSION FAILED AND A WARNING LIGHT CAME ON INDICATED CAR TO LOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503624March 19, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 JAGUAR XJ8L. THE CONTACT STATED THAT AS HE STARTED THE ENGINE, THERE WAS A FUEL LEAK COMING FROM THE FUEL DELIVERY MODULE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHILCE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 06V358000 COMPONENT(S): FUEL SYSTEM, GASOLINE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT REPAIR THE FAILURE A SECOND TIME AT THEIR EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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