Infiniti Q45 Complaints

228 consumer complaints on file.

#10031023August 7, 2003
WHEELS:RIM
I OWN A 2002 INFINITI Q45, WHICH WAS PURCHASED NEW. SINCE TAKING DELIVERY OF THE VEHICLE ON AUGUST 8, 2002, I HAVE REPEATEDLY COMPLAINED OF VIBRATION AND VIBRATION RELATED ISSUES, BUT THE DEALERSHIP WAS NEVER ABLE TO CORRECT THE PROBLEM. ON MY LATEST VISIT, DURING THE 22500-MILE SERVICE, THE DEALERSHIP INFORMED ME THAT ALL FOUR OF MY FACTORY WHEELS WERE BENT. THE TECHNICIAN AT THE DEALERSHIP SAID THAT THEY SEE THIS REGULARLY AND THAT IT IS CAUSED BY IMPERFECTIONS IN THE ROAD SURFACEPOTHOLES, BRICK ROADS, UNEVEN PAVEMENT, ETC. I EXPLAINED THAT I HAVE NOT HIT ANY POTHOLES OR UNEVEN PAVEMENT AND THE BRICK ROADS THAT I HAVE DRIVEN ON ARE IN GOOD CONDITION, BUT THE DEALERSHIP REFUSES TO REPAIR OR REPLACE MY WHEELS. BEING THAT THE DEALERSHIPS TECHNICIAN TOLD ME THIS IS A COMMON PROBLEM WITH MY CAR, I BELIEVE THAT THE FACTORY INFINITI 18 WHEELS ARE MADE OF AN ALUMINUM ALLOY, WHICH IS TOO SOFT AND BENDS TOO EASILY UNDER NORMAL ROAD CONDITIONS. FURTHERMORE, INFINITI OWNERS MAY BE UNAWARE THAT THEIR WHEELS ARE BENT AND UNSAFE AND CONTINUE TO DRIVE ON THEM. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026873August 1, 2003
VEHICLE SPEED CONTROL
WHEN THE CONSUMER PLACED THE VEHICLE IN THE REVERSE GEAR THE VEHICLE ACCELERATED SUDDENLY AND CAUSED AN ACCIDENT. *AK *CB *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10029852July 22, 2003
AIR BAGS:SIDE/WINDOW
CONSUMER WAS TRAVELING IN REVERSE WHEN THE DRIVER'S "SIDE" AIR BAG DEPLOYED WITHOUT WARNING. DEALER DIAGNOSED THAT MOISTURE IN THE CONTROL MODULE CAUSED THE MODULE TO SHORT CIRCUIT RESULTING IN THE BAG DEPLOYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021216June 7, 2003
FUEL SYSTEM, GASOLINE, STEERING:COLUMN
THE CAR WHILE DRIVING JUST STARTED LEAKING GAS, WITH FAMILY IN THE CAR. THE STEERING COLUMN IS DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016534April 26, 2003
AIR BAGS:FRONTAL
FRONT SEAT PASSENGER - 5'9" SITTING ALL THE WAY BACK WITH SEAT BELT ON. LIFTED LEFT ARM UP JUST BEFORE FRONT END CRASH IMPACT AND SUFFERED A BAD FRACTURE REQUIRING SURGERY AND PIN PLACEMENT TO LEFT DISTAL RADIUS (FOREARM BONE NEAR WRIST ON THUMB SIDE). 1998 INFINITY Q45. *NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10017527April 24, 2003
STEERING:RACK AND PINION, STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE DEALER STATED THE POWER STEERING SYSTEM WAS LEAKING FLUID AND NEEDED TO BE SERVICED. THE PROBLEM RE-OCCURRED, AND THEN THE DEALER STATED THE RACK AND PINION NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003579January 28, 2003
SEAT BELTS:FRONT:RETRACTOR
SEAT BELT RETRACTER ON DRIVER SEAT IS VERY WEEK AND MUST BE ASSITED TO RETACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018620September 13, 2002
WHEELS:RIM
CONSUMER STATES THAT THE RIM ON THE VEHICLE CRACKED PREMATURELY, WITHOUT VEHICLE BEING IN AN ACCIDENT. NOT THE ORGINIAL RIM OF THE VEHCILE KMC RIMS.PLEASE PROVIDE MORE INFO. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766178August 25, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MY WIFE STARTED THE ENGINE IN A CHURCH PARKING LOT AND THE BATTERY LITERALLY EXPLODED, SPREADING BATTERY ACID UNDER THE HOOD. BESIDES THE BATTERY, THE ONLY VISIBLE DAMAGE WAS A BADLY PITTED FAN. THE BATTERY WAS A REPLACEMENT WHICH HAD BEEN INSTALLED BY COMPETITION INFINITI, SMITHTOWN, NY, 2 YEARS AND APPROXIMATELY 20,000 MILES EARLIER. AFTER SOME DISCUSSION, THE DEALERSHIP FINALLY AGREED TO PAY FOR A REPLACEMENT BATTERY AND FAN. I WAS TOLD THAT THERE WAS NO FURTHER DAMAGE UNDER THE HOOD. AN EMPLOYEE VOLUNTEERED THAT THIS WAS THE SECOND EXPLODING BATTERY THEY HAD SEEN IN THE RECENT PAST. NO FURTHER INFORMATION WAS GIVEN TO ME ON THIS POTENTIALLY DANGEROUS SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015106July 30, 2002
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
WHILE DRIVING ON HIGHWAY VEHICLE SHUTOFF WITHOUT ANY WARNING. AS A RESULT, TO ALTERNATOR MALFUNCTIONED. DEALER CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014389July 19, 2002
VEHICLE SPEED CONTROL:LINKAGES
WHILE BACKING OUT SLOWLY CAR SUDDENLY ACCELERATED OUT OF CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014390July 19, 2002
VEHICLE SPEED CONTROL
WHILE BACKING OUT SLOWLY CAR SUDDENLY ACCELERATED, CAUSING DAMAGES AND INJURY.*AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#566266June 26, 2002
SUSPENSION, UNKNOWN OR OTHER
WHILE IN MOTION, AFTER CONSTANT FREEWAY DRIVING A HARSH GRINDING NOISE APPEARS IN THE FRONT LEFT SUSPENSION AREA. A RASPING, GRINDING MEAL ON METAL NOISE HAPPENS IN VARIOUS DEGREES OF LOUDNESS. THE DEALER HAS BEEN UNABLE TO REPLICATE THE NOISE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762141May 22, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE CAR WAS PARKED AFTER DRIVING THE CAR FOR APPROX 1.5 MILES AND AFTER ABOUT 15 20 MINUTES RESTAUARANT ATTENDANT INQUIRED WHO OWNS THAT CAR? AND INFORMED THAT THERE IS SMOKE COMING OUT OF THE CAR. 911 WAS CALLED FOR FIRE DEPT HELP. FIRE FIGHTERS EXTINQUISHED THE FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#564922April 5, 2002
TIRES
A SET OF FOUR FALCON TIRES, (235/45HR17 ZIEX), WERE PURCHASED BY CONSUMER ON SEPT 27,2001, TIRES WERE PUT ON AND BALANCED. CONSUMER WENT BACK TO MAECHANIC BECAUSE TIRES WERE STILL OUT OF BALANCE. CONSUMER WAS INFORMED TO HAVE THE ALIGNMENT CHECKED. DOING SO THE TIRES WERE STILL NOT BALANCED. CONSUMER TOOK VEHICLE TO HAVE ANOTHER TIRE SERVICE BALANCE WITH A HIGH SPEED BALANCER AND INITIALLY THE TIRES WERE BETTER FOR FOUR MONTHS WHEN THEY GOT PROGRESSIVELY WORSE. TAKING THE VEHICLE BACK TO HAVE THEM BALANCED AGAIN, CONSUMER WAS INFORMED THEY WERE BADLY CUPPED TO BE PROPERLY BALANCED. THE TIRES HAVE IMPROPER WEAR PATTERN DUE TO MIS ALIGNMENT OR RUNNING THEM AGAINST THE RECOMMENDED ROTATION PATTERN. CONSUMER IS WILLING TO TRY A NEW SET OF FALCONS OR A REFUND OF MONIES PAID. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564498February 27, 2002
VEHICLE SPEED CONTROL
CONSUMER STATED THAT THE GAS PEDAL WOULD NOT ENGAGE READILY, WHEN PRESSING THE GAS PEDAL FROM A STOPPED POSITION, THE VEHICLE WOULD NOT MOVE, THEN MORE FORCE WOULD BE USED ON THE GAS PEDAL AND VEHICLE WOULD LURCH FORWARD, THE DEALER CLEANED THE THROTTLE CHAMBER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004292February 20, 2002
AIR BAGS:SIDE/WINDOW
DRIVER'S SIDE AIRBAG LIGHT APPEARED ON DASHBOARD CONSTANTLY. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900670December 10, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
BRAKE SYSTEM FAILS TO ADEQUATELY STOP VEHICLE. LSO, VEHICLE WILL INTERMITTENTLY SURGE WHILE BRAKES ARE BEING APPLIED. DEALERSHIP HAS EXAMINED VEHICLE, BUT CANNOT FIND A REMEDY FOR THE PROBLEM. *AK CONSUMER FEELS THIS COULD BE RELATED TO BRAKE BOOSTER FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899774December 3, 2001
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER REPLACED REAR SPEAKERS OF SOUND SYSTEM WITH AFTER MARKET PRODUCTS IN JUNE OF 1998 DUE TO A FIRE. RECEIVED NOTIFICATION THAT VEHICLE WAS AFFECTED BY RECALL 98V284000 CONCERNING REAR SPEAKER FIRE. MANUFACTURER WAS REFUSING SERVICE OR COMPENSATION BECAUSE PRODUCT WAS REPLACED WITH AFTER MARKET PARTS EVEN THOUGH HE HAD THE ORIGINAL COMPONENTS. *AK *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#755224December 3, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
PLEASE BE ADVISED THAT BEGINNING IN EARLY 2001, WE ENCOUNTERED A PROBLEM WITH OUR INFINITY Q45T. IT HAS CONTINUED TO DEGENERATE SINCE THEN. THE GAS PEDAL DOES NOT ENGAGE READILY. WHEN AT A STOPPED POSITION AND WE PUSH ON THE PEDAL, IT ACTS AS IF IT IS CAUGHT OR BEING HELD BY SOMETHING. WITH MORE FORCE APPLIED, IT SUDDENLY RELEASES, CAUSING THE CAR TO LURCH FORWARD. ON 10/29/01 I SPOKE TO A STEVE AT INFINITYS CONSUMERS AFFAIRS OFFICE IN GARDENA, CALIFORNIA ABOUT THE PROBLEM. HE ADVISE THIS IS A COMMON AND KNOWN PROBLEM WITH THE INFINITY AND IS CORRECTED IF THE CUSTOMER COMPLAINS WHEN THE CAR IS BROUGHT IN FOR SERVICE. HE ADVISED THAT SINCE MY CAR WAS ORIGINALLY PURCHASED ON 9/22/97, IT WAS OUT OF WARRANTY AND WOULD ONLY BE REPAIRED AT MY COST. FOR INFINITY TO KNOW THEY HAVE A MANUFACTURING DEFECT OF THIS NATURE AND NOT RECALL THE VEHICLE, MAKES THEM, IN MY OPINION, CRIMINALLY LIABLE.BY COPY OF THIS MEMO TO NHTSA, I AM REQUESTING THEY INVESTIGATE THIS CAR AND TAKE APPROPRIATE MEASURES TO RECALL THESE AUTOMOBILES AND HAVE THEM CORRECTED AT THE MANUFACTURERS COST. ADDITIONALLY, I AM REQUESTING THAT APPROPRIATE ACTIONS BE TAKEN FOR INFINITY ALLOWING AN AUTOMOBILE WITH A KNOWN SAFETY DEFECT TO REMAIN ON OUR HIGHWAYS. PLEASE ADVISE THE RESULTS OF YOUR INVESTIGATION AND ACTION TAKEN. THANKS YOU, HOWARD J. & BONNIE J. TRICKETT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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