Hyundai Veracruz Complaints

662 consumer complaints on file.

#11421848June 22, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that they had to give the vehicle a jump start whenever being used due to excessive battery drainage. This relates to the recall stating the vehicle's charging system battery may fail. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000. Vin tool confirms parts not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421661June 21, 2021
ENGINE AND ENGINE COOLING
The contact's wife owns a 2012 Hyundai Veracruz. The contact stated that while driving at 60 MPH, the vehicle began to lose power as several warning lights illuminated the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic who informed him that the cover gasket had leaked oil onto the alternator. The contact had both the alternator and the cover gasket replaced. Almost a year later, the same failure occurred and he had the cover gasket replaced again by the same mechanic.The contact then received a notification for NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING); however, the parts for the repair were unavailable. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall but the contact had not yet received a response.The contact recently took his vehicle to the same mechanic for a maintenance check and was informed that his cover gaskets were leaking oil yet again. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421706June 21, 2021
ENGINE
The contact owns a 2012 Hyundai Vera Cruz. The contact received notification of NHTSA Campaign Number: 20v705000 (engine and engine cooling) however, the part to do the recall was unavailable. The contact stated the vehicle was leaking oil. The check engine warning indicator light was illuminated. Additionally, The contact stated that while the vehicle was running, unattended there was an abnormal odor of burning oil detected. The vehicle was towed to the local dealer who stated the parts were not available. The vehicle was not diagnosed or repaired. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage 180,000. Vin tool confirms parts not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11421274June 17, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable due to being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was experiencing oil buildup on the engine, which, was confirmed by the dealer. The approximate failure mileage was 160,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421214June 16, 2021
ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number 20V705000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was repaired on seven occasions for failures related to the recall. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420992June 15, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated while driving 60 mph, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that engine oil had leaked onto the alternator and the alternator needed to be replaced. The alternator was replaced but failed to fix the failure. The contact inspected the vehicle and became aware that oil was still leaking onto the alternator. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420907June 14, 2021
ENGINE
manufacture has not come up with a fix for current recall. they are taking to long. have sent out the same recall letters 3 times. car shut off when turning lost all power to car had almost no control, oil is dripping onto alternator from valve cover leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420529June 11, 2021
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact stated while driving approximately 20 mph and making a left turn, the vehicle loss motive power without warning. The vehicle was towed an independent mechanic who diagnosed that the alternator had failed and needed to be replaced. The alternator was replaced and the failure was remedied. The local dealer was notified of the failure. The manufacturer was not contacted. The contact indicated that the vehicle had previously been serviced under the NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the failure occurred. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420600June 11, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated while driving 35-40 mph, the vehicle loss motive power and the brakes and steering wheel became firm. The battery and check engine warning lights were illuminated. The contact performed a self-diagnosis as an alternator failure. The contact stated that the alternator was covered in oil. The dealer was made aware of the failure and informed the contact that there was a recall with NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) associated with the VIN. The contact was informed that the vehicle needed to be taken to the dealer for diagnosis. The contact was informed that the diagnostic result needed to be sent to the manufacturer for repair approval. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was 127,653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420605June 11, 2021
ENGINE AND ENGINE COOLING
The contact owns 2007 Hyundai Veracruz. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with oil leaking on to the alternator. The second time that the failure occurred, the contact was driving approximately 45-50 MPH, when the check engine warning light illuminated and the vehicle failed to accelerate above 20 MPH. The contact drove the vehicle to her residence. The vehicle was then towed to the same dealer the next day. The manufacturer was made aware of the failure and a case was opened. The contact stated that the vehicle was experiencing the failure related to NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 135,000. Parts distribution disconnect. Consumer stated vehicle has been in the shop for 4 months but did not receive a recall until the second week. Only oil leak on the accelerator was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420080June 8, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received a notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419875June 7, 2021
ENGINE, ELECTRICAL SYSTEM
RE: NHTSA Recall Number 20V-705. The engine value cover gasket leaks oil onto the alternator. My engine has been smoking for six months (January 2021-present). This problem was not repaired correctly under a previous recall in 2014. In 2016 the problem persisted and my car shut off unexpectedly, causing me to stop in the high speed lane of the Massachusetts Turnpike, nearly resulting in a major accident and fatality. The value gasket and alternator was replaced the day after the incident but the problem has emerged again. I have received two notices from Hyundai in last few months under recall 197 stating that a "remedy is being prepared" following the NHTSA recall order of November 2020, but to date no remedy has been noticed. Hyundai customer service suggests that I pay for the repair myself at the dealer and seek reimbursement from Hyundai America myself but I lack funds to do so. As stated, the engine is smoking, the check engine light is on, and I fear for my family's safety. This vehicle is needed for transportation to work and to purchase essentials. Hyundai's response to this issue has not been timely. By this complaint, I am respectfully requesting the NHTSA to order Hyundai to directly reimburse my local dealer for this critical repair so as to remedy this dangerous situation. [XXX] cell - [XXX]; [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420044June 7, 2021
ELECTRICAL SYSTEM
This is a complaint about the failure of the Hyundai company to respond in a timely matter to a recall issued in Nov. 2020 (NHTSA 20V-705/Hyundai Recall 197) which can affect the alternator and electrical system of the vehicle. The company has not yet issued a resolution and so the dealers will not perform the necessary repairs needed to avoid a breakdown. This is the second recall issued for the exact same problem. Hyundai stated they would issue a remedy but have failed to do so and it has been 8 months. I am asking NHTSA to require the company to provide a remedy so as to avoid a potentially dangerous system failure. I have been through an electrical system failure once already while in traffic due to this precise problem. It could have been deadly. Something needs to be done and Hyundai is dragging its feet. Please intervene.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419615June 4, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2011 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO OIL LEAK ON ALTERNATOR. THE CONSUMER STATED MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A FIX FOR RECALL 121, CAMPAIGN 197. THE DEALER WAS UNABLE TO DETERMINE WHEN A REMEDY WOULD BECOME AVAILABLE. THE CONSUMER STATED THE VEHICLE WAS EMITTING A TOXIC ODOR FROM THE REAR AREA. VARIOUR WARNING LIGHT ILLUMINATE ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419462June 3, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419463June 3, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419310June 2, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419421June 2, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I have received three recall letters form Hyundai VeraCruz regarding an interim recall in January 2021, March 2021 and May 2021. I had the vehicle in for mechanical repairs to the rear brake system in Late February 2021 and was informed there was several leaks noted at the time. Within the next few weeks, I noted that when accelerating onto the highway that the battery light, security light and seatbelt light would flash for about 10 seconds but then go off. . I waited to hear on a repair solution from Hyundai but only received another interim letter in March. In the end of April, I had spoken to the dealership where I purchased the vehicle ,Auto Warehouse of Brighton, and was told Hyundai would have to repair due to the recall. I have contacted three Hyundai service centers and have been told that they are unable to repair under the recall as there has not been a remedy for the recall. On Sunday, May 30, the vehicle was making an odd noise and I asked a mechanic friend to look at it. While inspecting, he stated the bearings in the alternator seized. The vehicle is now not functional, Hyundai Customer Care cannot provide a possible date for the recall to be remedied. This recall has been going on now since November 2020 and is unresolved. I am without a vehicle due to this and have not been provided any possible timeline when the issue may be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418882May 28, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418544May 25, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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