Hyundai Tucson Complaints (2014)

202 consumer complaints on file.

#11767385September 28, 2026
FUEL/PROPULSION SYSTEM
An authorized Hyundai dealership performed a major engine replacement on my vehicle on June 11, 2024. The vehicle mileage was documented as 110,797 miles in and 111,799 miles out. In September 2026, after the vehicle had reached 129,430 miles, I brought it to an authorized Hyundai dealership because of a severe gasoline odor and evidence of gasoline entering the engine oil. The dealership documented the vehicle at 129,430 miles in and 129,431 miles out. The documented mileage from the 2024 engine replacement's out-mileage of 111,799 to the September 2026 diagnostic in-mileage of 129,430 is 18,633 miles. The vehicle was returned to me, but the fuel/oil contamination condition recurred within approximately 48 hours. The oil level subsequently increased substantially. I repeatedly requested the dealership's technician narrative, diagnostic findings, test results, and electronic service documentation showing what was inspected, what was tested, and what findings supported the dealership's diagnosis. The dealership performed the work, yet these records have not been provided to me. Hyundai corporate has also not provided the requested documentation and has directed me toward additional diagnostic expense rather than providing the records from the inspection already performed. The 2024 engine-replacement documentation lists the replacement engine and associated service parts, including service kits 21111-2GK50-QQH and 21111-2GK70-QQH, as well as oil-cooler pipe/hose assembly 25470-2G050-QQH. I am requesting that the actual service records establish what components were installed, replaced, transferred, or reused during that repair. I am not claiming that the available information by itself establishes the root cause. My concern is the recurrence of apparent fuel contamination of the engine oil only 18,633 miles after the documented engine-replacement out-mileage, combined with the lack of diagnostic documentation from the authorized dealership's inspection. I am su
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759748August 26, 2026
ENGINE
Complete engine failure in July of 2024. When the car was sold to us it was under recall and not repaired and we were not told there was a recall. When the engine failed we were told we were at fault because we failed to get the recall addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732367April 20, 2026
ENGINE
The contact owns a 2014 Hyundai Tucson. The contact stated that while driving 40 MPH, the vehicle started making an abnormal ticking sound. While accelerating, the sound level increased. The contact stated that the failure was related to the engine warranty extension TXXM. An independent mechanic was contacted and determined that there was an internal failure with the engine. The fluid levels were topped off; however, the sound continued while driving. The vehicle was towed to the local dealer and the dealer declined to replace the engine due to incomplete updates. The warranty was not transferred. The vehicle was not repaired. The vehicle was purchased from Enterprise Rental Car, and the warranty was not transferred to the owner. The manufacturer was contacted and opened a case. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719937February 23, 2026
ENGINE
My truck started knock and losing power as I drove it. I took it to get serviced put the machine same is was a recall on the engine. I took it to the Hyundai dealership with in 2 weeks he said it was rejected by Hyundai to replace my motor. I service my car but they said I didn't. If it's a recall and not my fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710366January 12, 2026
UNKNOWN OR OTHER
I AM THE ORIGINAL OWNER OF THIS 2014 HYUNDAI TUCSON. IN AUGUST 2025 I NOTICED THAT THE REAR PASSENGER DOOR LOCKS SEIZED. THIS MEANT THE DOOR COULD NOT BE OPENED FROM THE INSIDE, OUTSIDE OR REMOTELY. THIS PRESENTED A SERIOUS SAFETY HAZARD IN THE EVENT OF A COLLISION , OVERTURN , FIRE OR FLOOD. nO PASSENGER COULD EXIT, AND NO RESCUER COULD OPEN THE DOOR. I NOTIFIED HYUNDAI CUSTOMER SERVICE AND THEY GAVE ME A CASE #[XXX], BUT SAID THERE WAS NOTHING THEY COUD DO AS NO RECALL HAD BEEN MADE. HOWEVER THEY DID RECALL THE 2015 HYUNDAI TUCSON FOR THE SAME DEFECTIVE PART. SO THEY ARE AWARE OF THIS DEFECT AND HAZARD. SINCE HUNDAI REFUSED TO FIX THIS, I INSTRUCTED MY LOCLA MECHANIC TO REPLACE THE LOCKING MECHANISM AT A COST OF $649.80. BILL ATTACHED. I ASK THAT H;YUNDAI REIMBURSE ME AS THIS WAS A LIFE THREATENING DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705061December 15, 2025
ENGINE
The contact owns a 2014 Hyundai Tucson. While the contact's wife was driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle lost motive power. The contact's wife was able to coast the vehicle to the shoulder of the roadway. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed to the dealer. In addition, the contact was informed of Campaign 953 (Extended Warranty on the Engine). The vehicle was later towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact was informed of Campaign 953 (Extended Warranty on the Engine). The manufacturer was made aware of the failure by the dealer. The manufacturer initially agreed to a good-faith repair. The manufacturer declined the good-faith repair because the Campaign 953 requirement was not performed. The contact had not received information on Campaign 953. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699668November 16, 2025
ENGINE
On 10/13/25, I was driving on a state hwy & lost all power. All of my warning lights came on. I managed to pull into a driveway & when I tried to start it, puffs of smoke were coming from under the hood. I got it to my mechanic & he said my starter was burnt up. He replaced the starter & discovered that my engine is seized up. It was a scary incident especially driving on a busy state highway. It put my life & others lives in danger. There were no warning lights on prior to this. I acquired the vehicle in February from a car lot. I have had it serviced regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690356September 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The low oil warning light was illuminated. The vehicle was taken to the dealer, and an oil consumption test was performed. The contact stated that after performing the oil consumption test, the contact was informed that the vehicle was consuming over 1 quart of oil per 1,000 miles driven. The contact was advised by the dealer to continue driving the vehicle for another 1,000 for further evaluation. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683104August 26, 2025
ENGINE, POWER TRAIN
The engine experienced catastrophic failure. A piston punctured the engine block, likely due to failure of the connecting rods, an issue known to be associated with the recalled Theta II engine. The engine is still in the vehicle and available for inspection upon request. We were scared and felt seriously endangered during the incident. The engine failed suddenly while we were driving on a busy highway. After a loud clunk, the vehicle immediately lost acceleration and would not respond to throttle input. We had to quickly pull over onto the shoulder while traffic sped past us at high speeds. The sudden loss of power in fast-moving traffic put us at serious risk of being rear-ended or causing an accident. It was a frightening experience that could have resulted in injury or worse. An independent mechanic inspected the vehicle and confirmed there is a hole in the engine block caused by a piston. We brought the vehicle to a Hyundai dealership for further inspection. Still, their communication has been poor, and they have not yet confirmed whether they acknowledge the issue or its relation to the Theta II engine recall. Our independent mechanic has inspected the vehicle and is currently with a Hyundai dealership for inspection. It has not been checked by police or insurance representatives. No third-party inspector has been involved beyond the dealer and mechanic. There were no warning lights, error messages, noises, or performance symptoms before the failure. The engine failure was sudden and occurred without any prior indication of a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682766August 25, 2025
FUEL/PROPULSION SYSTEM
The high pressure fuel line began leaking gasoline after warrantee replacement of engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660573May 12, 2025
ENGINE
I purchased a 2014 Hyundai Tucson with the 2.4L Theta II engine, which has since experienced complete engine failure due to bearing wear. The Hyundai dealership diagnosed this as the same defect covered under Recall 20V-520 and the Kinnick & Coats v. Hyundai class-action settlement (Case No. 8:17-cv-00838-JLS-JDE). Under the terms of that class action, this defect — specifically premature bearing wear leading to engine seizure — should be covered. However, Hyundai Corporate denied my repair, stating that my vehicle did not qualify under the 953 recall. I was never notified of this recall, as I had recently purchased the vehicle used and was unaware of the outstanding recall eligibility or class-action timelines. I maintain my vehicles meticulously, including regular oil changes every 3,000 miles, and this failure occurred under normal driving conditions. Given that the dealership confirmed the defect is exactly what’s outlined in the recall and lawsuit, and the fact that the recall should have applied to my engine based on symptoms and model, I am requesting an expansion of recall coverage or support through warranty or settlement coverage. I have already contacted Hyundai and was denied support. I am requesting investigation into why my VIN is not included and believe the recall scope should be extended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652668April 3, 2025
ENGINE
While I was driving ,my vehicle unexpectedly shut off without warning ,creating a dangerous situation ,thankfully I was able to safely pull over .Due to this issue I had my car towed to dealership for inspection I discovered my car is included a recall number 22v056000 Hyundai refusal to honor a recall that directly affected my car Hyundai have denied the recall on my car for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649029March 18, 2025
ENGINE
As with many Hyundai vehicles, soon after I hit 100,000 miles, there was unbeknownst to me and oil leak that caused the engine to seize. There was no indicatior lights warning of the issue. My car’s has been maintained, and although this is under warranty, Hyundai is refusing to fix the issue because I cannot produce oil receipts for the past 4 1/2 years that I’ve owned the car. Those that I have produced, they say are not enough. The service station that I normally had my oil changed at has shuttered. So I cannot get as many oil change receipts as they want. Besides, who keeps receipts of this nature and what if oil changes were done privately?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644622February 24, 2025
FUEL/PROPULSION SYSTEM
Engine sputtering before turning on and strong gas smell throughout vehicle and near engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628646December 3, 2024
ENGINE
A recall caused my engine to fail, and needs replacing. it is i believe “campaign 966” They are claiming that i needed to have the system software updated PRIOR to the engine failing. they know that their recall is responsible for the engine failing, but they are trying to go around it by saying that it needed to be fixed before the engine gave out. They NEVER, not one time, reached out about this needing to be fixed. not by email, or regular mail. Nothing. i’m reading everywhere that they do this shady stuff constantly to people, and it is just not right. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628113December 1, 2024
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
While driving on street lost power in traffic then a loud knocking noise.pulled over to a mechanic shop and they told me that it was engine pulleys was bad plus 2 transmitters was bad . I only had the vehicle 4months .The dealership that sold me the vehicle I don't believe they had the car inspected tried to contact them but no reply . I believe the dealership ripped me off and I'm making payments on the vehicle, also my Vehicle has not been running for 3 weeks due to the expensive repairs that is needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620917October 20, 2024
ENGINE
On August 17th 2024 my 2014 Hyundai Tucson wouldn't start. I had my vehicle towed to the dealership so that they can figure out why my vehicle wasn't working. I just leased the vehicle in March 2024. The dealership told me there was an engine recall on my vehicle and they didn't handle engine work and it needed to be towed to an Hyundai dealership. I contacted the Hyundai dealership and they told me there was an engine recall on my vehicle and that it would be serviced on October 17th 2024 at 11 am and hopefully done by 6 pm that day. I was and still am blown away that I have to be without my vehicle for 2 months. Fast forward to October 17th 2024 I'm excited about finally getting my vehicle back as this recall has caused me so much stress and a Major Inconvenience on my life. I contact Hyundai and am told the appointment is for a vehicle diagnostic and they don't have the engine it has to be ordered and then make an appointment to install. I also was told there were 2 other recalls on the vehicle that would be covered under the warranty or recall but the engine would not be covered under the warranty or recall because my name is listed under the dealership name on the title so my vehicle is currently still sitting at Hyundai with no answers from either party about me getting my vehicle fixed and back on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620738October 19, 2024
POWER TRAIN
I was traveling in Texas with my child on the highway going 65 when my vehicle went into limp mode and immediately started making a noise like a card in a bicycle tire and would not accelerate. After a few seconds the check engine light came on blinking. I managed to make it to an exit and pull into a gas station. I called a tow company and had to wait more than an hour in the heat with my [XXX] for them to reach me. I called the closest dealer which was aslo an hour away and made sure they were aware the vehicle was coming. A family member drove two hours to get us. A service tech texted me that night and told me the car was awaiting a tech. First thing Monday I received another text that a new engine replacement had been approved. It actually took several phone calls and trying to reach anyone to actually find out that the car had code p1326 and had failed the rod bearing test. And I read more about the gdi theta II settlement and reached out to customer care and opened a ticket to be reimbursed for towing. The vehicle had a previous recall completed for the knock sensor. No rental cars were available to me AT ALL. I received a remanufactured short block all said and done in 10 days. My family was left with no car for that time. There were no warning signs on my car-no excessive oil consumption, no other lights or noises. terrified it will occur with the replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618463October 7, 2024
ENGINE
The contact owns a 2014 Hyundai Tucson. The contact stated while driving at approximately 40 MPH, the vehicle stalled; the vehicle eventually returned to normal operation once the contact waited several minutes for the engine to cool down. The check engine warning light was illuminated. The vehicle was taken to an auto repair shop where it was diagnosed that an abnormal sound was coming from the engine compartment and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617094September 29, 2024
ENGINE
Car came to a complete stop. Check engine light came on. Took car to Ricks repair shop here in Middletown NY. Results was told we needed a new engine. Had car towed to Pepe’s repair shop Middletown NY same results need a new engine. Ticking sound with check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Tucson