Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11494906November 25, 2022
ENGINE
I’ve bought this vehicle 5 years ago,I have been the only owner,I’ve done my oil change on time and keep up with all services,my vehicle start making this clapping sounds when I take it to the dealership, they told me the rod In the engine is gone and that I need a new engine,I try to get Hyundai to replace the engine,they asked for proved of oil changes from 70.000 to 102.000 I gave them those then they came back asked for 40.000 to 70.000 I couldn’t get those I lived in few states traveling for work.I look it up and noticed I’m not the only with the issue,they declined to replace the engine,now I have a car that I’m still making payments on with a fail engine that will cost over $15.000. I’ve own so many other vehicles before this,this is the worst experience I’ve had owning a new car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494362November 21, 2022
ENGINE, VEHICLE SPEED CONTROL
I was driving to work after dropping my son off and I took a right turn onto a street and my car slowed down and the check engine light came on, flashing. I continued to drive to work as I was one minute away and needed to get off the street asap. (where I turned had no room for pulling over). I parked my car. I had a prenatal appointment to go to, so I started my car. No check engine light when started until I got on the on ramp to the mass pike, my car went from 50 to 35 in a matter of minutes. I went into the breakdown lane until the next exit which was only a mile or so. I pulled into a gas station and called my husband to come get me as I still had an appointment to go to. After my appointment we retuned to my car and had it towed to the dealership as it is not safe to drive while pregnant. They told me it may be an engine issue and they will try to expedite my car. What annoys me is that this happened before and they claimed it was because I was over my oil change mileage and deemed it my fault and made me pay almost 300 for them to fix it. Yet I feel as if that just bought my engine time before it actually failed. This also happened with my 2015 Sonata Sport back in like 2018/2019 before someone rear ended me and totaled me. But what is my luck that this happens with 2 of my Hyundai. It is very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494381November 21, 2022
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
This vehicle model (Hyundai Tucson) is prone to breakdowns in power windows, especially front power windows, due to faulty gear in window regulator unit. Online forums are all complaining about this issue and the replacement part (regulator unit with motor) is being sold on Amazon and Ebay, a sure sign of high demand for the part. This is a dangerous safety issue as the first route of escape in an accident when door cannot be opened is the front windows. The cost to replace the part with labor is around $500 per window so many owners will rather live with the potentially dangerous issue without making repairs. There should be a recall issued by Hyundai to repair inoperable windows and to reimburse owners who have already made repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494478November 21, 2022
ENGINE
I have a Hyundai Tuscon 2017 ECO and I am experiencing the same engine symptoms as others involved in recalls. The car is only 5 years old but I have noticed that it has stuttery starts from stops and when just trying to accelerate. The engine would often jerk while driving. The vehicle is at 111,000 miles and now the engine is knocking and has very weak take off to the point it’s not drivable. This poor take off has almost caused me to get hit multiple times. There is no telling when it would happen. After the knocking started I spoke with a mechanic who said that the engines burn oil quickly which I have never been told in the past five years. If this was the cause I would expect the manufacturer to inform the owners that is an issue. No one in the past 5 years worth of oil changes (including many at the dealership) mentioned this until the engine needs replaced. I would expect a engine to last longer then 5 years and 111,000 miles before giving out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494498November 21, 2022
ELECTRICAL SYSTEM
The headlight and taillight/break lights burn out constantly. Turns out taillights are melting in socket. My car is not uniquely affected. Many are having same problems. Suddenly losing lights while driving on freezing dark roads. Incredibly unsafe. Not isolated to my car. Very dangerous. The company should replace these sockets and reimburse for the bulbs which have been replaced approximately 6 times in 12 m.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494487November 21, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
When driving in dark areas with low outdoor lighting, the instrument panel is reflected in the drivers window. Aside from being distracting, there is obstructed visibility where the reflection occurs. I have made repeated calls, that go ignored, to Hyndai Customer Care, brought it to my service dealer upon request for protocol, who could not react because it was daytime. The instrument panel happens not to be recessed as in other cars I have had. I simply want suggestions on how to alleviate the problem. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494279November 20, 2022
ENGINE, POWER TRAIN
I bought my Hyundai Tucson 2019 brand new, it has 38000 miles on it still under warranty in the past two months engine light came on three different times brought it back to two different dealership still have same problem, my car still in dealership parking lots waiting for three different parts from Hyundai, my car is not safe to drive and I feel there are cover up about engine problem with the Hyundai Tucson 2019, please I need help to to solve this problem thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494210November 19, 2022
ENGINE, FUEL/PROPULSION SYSTEM
I am an active-duty service member who purchased a new 2022 Hyundai Tucson Hybrid on 16 October 2021. The car occasionally makes a strange humming noise while the vehicle is completely turned off. I recorded my car making this strange noise, and the video recording can be seen at https://youtu.be/bY8GJenoWBQ. I had previously notified Hyundai Maintenance of this during a scheduled vehicle check; nothing was done to resolve this matter. The advertised fuel economy on this car is 36/37/37 (city/combined/highway) Miles per Gallon. I am currently getting 28 MPG (see attachment), which is approximately 30% below the advertised fuel economy. Since I purchased this vehicle, it has consistently delivered a poor fuel economy well below the advertised fuel economy. After trying to resolve the poor fuel economy issue with Hyundai for 9 months (see attachment), I reached out to the Better Business Bureau seeking a resolution. On 17 November 2022, I was notified by the Better Business Bureau that Hyundai rejected my proposed resolutions of Hyundai repairing the car under manufacturer warranty or replace it if unable to fix the poor fuel economy, as well as reimburse me for money spent due to excessive fuel consumption. Additionally, other persons have reported their Hyundai cars delivering a fuel economy much lower than advertised (visit https://www.reddit.com/r/Hyundai/comments/nwayqv/2022_tucson_hybrid_poor_gas_mileage/). I have the perception that Hyundai lied and deliberately deceived me. Something is wrong with my car, and Hyundai has been either incompetent or unwilling to repair the issue under the car manufacturer warranty. I believe that it's important to hold companies such as Hyundai accountable. Otherwise, it would have no incentive for doing what is right. I request your assistance with investigating, and if possible, taking actions to hold Hyundai accountable for deceiving consumers by exaggerating its car fuel economy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494254November 19, 2022
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
The components that are malfunctioning are the gas nozzle entrance, and the dual clutch transmission. It’s available for inspection, and is being inspected currently at a dealership. My safety’s been put at risk to combustion when filling gas, resulting in risks of fire and/or explosion. The dual clutch affects my, and others, safety with major hesitation, jerking, and risk of stalling at any given time. The problem with sparking at the gas nozzle entrance has been reproduced and recorded by the dealership server al times. The dual clutch was diagnosed as faulty and replaced twice, both within a two and a half year span (from which I was told it will continually happened and need to be replaced down the road). The issues have been inspected by dealership, KenGraff Hyundai Surprise, Arizona 85388. There were absolutely no warning lamps, messages, and/or symptoms of the problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494256November 19, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
The windshield wipers on our 2022 Hyundai Tucson are failing. They still work but will randomly stop in the middle of the windshield blocking our vision. Yes, the problem has been reproduced by a dealer during our second visit. The first time we reported it while getting an oil change, they wouldn't do anything about it because they said they couldn't reproduce it. There were no warning lamps or messages about the problem and it is getting worse. It used to only do it when you use intermittent mode, but now it does it all the time, regardless of mode. Our concern is that they will stop working altogether. Once it was reproduced, they had to order parts and cannot give us a timeline for when they will have the parts. It's been over a week now and we haven't heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494071November 18, 2022
ELECTRICAL SYSTEM, VISIBILITY:GLASS, SIDE/REAR
Without any warning, previous issues or unusual sounds, the REAR, passenger window would not roll up. I had a child in the backseat at the time, which was the first concern and the second being a security issue after the fact. In addition, after doing some research it sounds as though this is an ongoing issue with the Hyundai's (all windows) and should be considered for Manufacture Recall. Lastly(just as an "FYI")the replacement parts can not be found for the REAR window specifically which further confirms that the window motor &/or regulator in the Hyundai's are faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494184November 18, 2022
ENGINE
I went to get an oil change on Sept 3, 2022. After that oil change my car went back to normal but started to slow down in speed. On my way home my vehicle stalled. The more I drove the slower it got and loud grind it would make. My vehicle stalling could've caused an accident. My vehicle had a recall done March 21, 2021, which after Sept 7, 2022, I received a letter for a recall for a sensor for my vehicle that was issue per Hyundai website March 31, 2021. Hyundai has been able to confirm the issue. Only thing warning sign I received was my vehicle cut off the day I got the oil change Sept 3, 2022. We thought it may have been my battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493969November 17, 2022
ENGINE
The contact's daughter owns a 2018 Hyundai Tucson. The contact's daughter stated that while driving approximately 65 MPH, the vehicle began to lose motive power. The daughter stated that she depressed the accelerator pedal and the vehicle engine revved; however, the vehicle failed to respond. The daughter stated that she pulled over and stopped the vehicle and placed the vehicle in park(P). The vehicle was turned off and restarted and operated as designed. The contact's daughter stated that the vehicle was making hissing sounds while depressing the accelerator pedal. The daughter stated that the failure was intermittent; however, the failure occurred while driving over 50 MPH. The daughter stated that the check engine warning light was flashing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 96,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493808November 16, 2022
UNKNOWN OR OTHER
The vehicle lost acceleration just as I was getting on the freeway ramp. It would move but slowly. I put emergency lights on, drive on the side and crept off the next exit and pulled into parking lot. Shut the vehicle off and checked tires, gas pedal, under hood. All seemed ok. I started the car and it started moving and then went back to hardly moving. I was near the dealership when this happened so took it to dealership/ service. It has had a few episodes we’re it seemed something was wrong with the car prior to this. A dragging or not shifting into gear as it should were I have pulled over to see if my tire had gone flat or something. Then it goes away. Also clock kept running slow loosing a minute every few days. Hyundai service could not get the car to repeat the incident. They ran a scan and codes were ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493548November 14, 2022
POWER TRAIN
Car having issues accelerating, switching gears and will not move when gear is in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493324November 13, 2022
ENGINE, VEHICLE SPEED CONTROL
The car will jerk while driving. The problem was fixed last year and again it is happening now.Worse..the car while being driven will suddenly slow down inspite stepping more on the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493379November 13, 2022
ELECTRICAL SYSTEM
The car dies, unknown, mechanics don't know! It's in the wires somewhere, the backup camera doesn't work, the radio doesn't work! Even with the the fuse in and everything working the backup camera still doesn't work, and as soon as you shut the car off it doesn't start up again! Nothing was replaced it's still everything from the factory so you tell me what's wrong!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493341November 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking has numerous false alerts, several times each day. The problem seems to be worse when a vehicle travelling the same direction in a different lane slows. The problem also appears when the Tucson's own shadow shifts directly in front of the car near sunrise and sunset when longer shadows are present. The car will brake hard though there is no risk of forward collision. This creates a danger as vehicles behind my own cannot anticipate this sudden hard braking, thus increasing the risk of a rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493220November 11, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Both waning lights came on for lane assist and forward collision warning. I took the vehicle to the dealership. They said the camera was not working and I would have to pay $1700.00 to install a new one. It appears there are 2 separate cameras involved. I was asked if I struck anything. I did not and the camera in the grill is I damaged as is the forward collision camera in the rear view mirror. The paperwork I received from the dealer says “software error” I have not had the work done due to the cost. I was also told by the dealer that they are aware of other customers with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493238November 11, 2022
ENGINE
The check engine light came on, on my dashboard, so I took my car to Honest-1 Auto Care (certified mechanic), on Oct 18 (I could get in faster with Honest-1.) The manager printed off a Hyundai Technical Service Bulletin, dated April 2022, entitled Engine Warranty Extension (TXXM). He explained that I needed a new engine, and that I had to take it to the Dealership. I drove directly to the Hyundai dealership. They were very busy that day, but the manager told me I could bring my car in for evaluation the following Saturday morning. I drove carefully, because my car didn't have a lot of acceleration. As I was driving to work, early on Oct 21, in the cold and in the dark, my car slowed down dramatically and completely stopped. I was able to restart it and coast into a nearby parking lot. Then my car was towed to the dealership, where it remains still, awaiting a new engine. I was lucky there wasn't much traffic the morning my car died. I still get upset, when I think of what might have happened, if my car had died on the interstate or in the middle of a dangerous intersection. At no time, did the dealership say this warning light/situation was potentially dangerous, even though I showed the manager the Hyundai Technical Service Bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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