Hyundai Sonata Complaints (2002)

320 consumer complaints on file.

#11770787October 13, 2026
SUSPENSION
The contact owns a 2002 Hyundai Sonata. The contact stated that while her husband was driving, the vehicle stopped independently. Upon inspecting the vehicle, it was observed that the front subframe had detached. A bystander assisted the driver in moving the vehicle off the road. The vehicle was towed to the dealer, where it was diagnosed with a detached front subframe, right front axle, right front control arm, and front sway links. The contact was informed that the front subframe replacement was covered under a recall; however, the detached right front axle, right front control arm, and front sway links were not covered under the recall repair. The contact received notification for NHTSA Campaign Number: 09V124000 (Suspension). The manufacturer was contacted, and a case was filed. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686374September 10, 2025
UNKNOWN OR OTHER
I purchased a 2002 Hyundai Sonata from a private seller who represented the car had about 40,000–45,000 miles. However, diagnostics from O’Reilly Auto Parts showed 278,000 miles, and Hyundai’s system confirmed over 302,000 miles. The title is marked “mileage exempt,” and the seller is not the same person listed on the title, suggesting title jumping. I have repair invoices, diagnostic records, and screenshots of the original advertisement. I believe this constitutes odometer tampering and misrepresentation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681942August 20, 2025
SUSPENSION
The contact owns a 2002 Hyundai Sonata. The contact stated that while his girlfriend was driving at a slow speed, the sub frame snapped and fractured the axle. The vehicle was towed to an independent mechanic, and the contact was made aware of NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was towed to the local dealer, who confirmed that the part had been discontinued. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the part had been discontinued. No additional assistance was provided. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610010August 21, 2024
SUSPENSION
The contact owns a 2002 Hyundai Sonata. The contact stated while driving approximately 15 MPH and slowing for a right turn, the contact heard an abnormal popping sound coming from the front end of the vehicle. The contact was in the middle of the turn when the vehicle lost motive power. The contact stated that the engine was still running, but the vehicle was not responding as needed. The contact turned off the vehicle and observed that the passenger’s side control arm had detached and fallen onto the street. The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the entire front end was extremely corroded. The contact was informed that the vehicle was not drivable. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 09V124000 (Suspension). The failure mileage was approximately 204,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484038September 12, 2022
SUSPENSION:SUBFRAME/MOUNTING BRACKET
The contact owns a 2002 Hyundai Sonata. The contact stated while driving at an undisclosed speed, the vehicle was shaking and made abnormal sounds. The vehicle then lost motive power. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 09V124000 (Suspension) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419507June 3, 2021
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
Made right hand turn passenger wheel cocked dead stop. When checked out was told sub frame rust apart on passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397968February 25, 2021
UNKNOWN OR OTHER
YOU DID A RECALL A NUMBER OF YEARS AGO ON THE CHROME ON THE INTERIOR DOOR HANDLES PEELING OFF AND BEING HAZARDOUS. NOW THE SAME THING IS HAPPENING TO THE CHROME ON THE GEAR SHIFT HANDLE. IT IS VERY SHARP AND HAS MADE MINOR CUTS TO THE RIGHT HAND WHILE SHIFTING THE VEHICLE. THE VEHICLE WAS STATIONARY. IT IS AN ONGOING PROBLEM AS THE CHROME KEEPS PEELING OFF A LITTLE AT A TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384081December 18, 2020
ELECTRICAL SYSTEM, ENGINE
ON NOVEMBER 30, 2020 AFTER SHOPPING IN FOOD STORE, STARTING THE CAT AND COMING OUT OF A PARKING LOT AND DRIVING THE CAR FORWARD, I SMELL SOMETHING BURNING. STOP & OPEN THE FRONT HOOD AND SAW SMOKE COMING OUT OF THE AIR FILTER HOUSING AND STARTED TO BURN. SOMEBODY HELPED AND PUT OUT THE FIRE WITH A FIRE EXTINGUISHER. THE CAR WAS RUNNING HOOD AND MY DAILY DRIVER BEFORE THE INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11365401October 20, 2020
SUSPENSION
REAR SUBFRAME RUSTED AWAY AND TRAILING ARMS BOTH FELL OFF. WAS TRAVELING AND WHEN I WAS MAKING A LEFT TURN THE RIGHT TRAILING ARM BROKE OFF AND INSTANTLY MADE THE CAR ALMOST SWERVE OFF THE ROAD. I CONTINUED HOME A BLOCK FURTHER AND LOOKED TO SEE THE DAMAGE. RIGHT SIDE TRAILING ARM COMPLETELY DETACHED AND THE LEFT SIDE BARELY HANGING ON. SENT TO HYUNDAI TO HAVE LOOKED AT AND GIVEN A QUOTE. NOTHING YET...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318645March 18, 2020
AIR BAGS
MY ROOMMATE GOT INTO A T BONE TYPE ACCIDENT SHE WAS GOING AT LEAST 25MPH AND THE AIR BAG DID NOT DEPLOY BUT IT HIT HARD ENOUGH TO RIP THE CORE SUPPORT OFF, WE HAVE PICTURES. SHE DID NOT TAKE THE AMBULANCE BUT SHE'S WILL PROBABLY GO TO THE ER LATER
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11245544August 21, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE EXITING THE FREEWAY AT APPROXIMATELY 45 MPH, THE PASSENGER SIDE AXLE FAILED AND DAMAGED THE WHEEL WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TOWED TO MALLOY HYUNDAI (1880 OPITZ BLVD, WOODBRIDGE, VA 22191, (703) 490-8170) FOR ANOTHER DIAGNOSTIC TEST, BUT THE RESULTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161232December 13, 2018
FUEL/PROPULSION SYSTEM
GAS TANK WILL NOT NORMALLY ACCEPT GAS AND CLICKS OFF EVERY 5 CENTS WORTH THAT IS PUMPED. AFTER 3 GALLONS AND 15 MINUTES LATER, THE TANK SPITS OUT THE GAS. THIS PROBLEM IS SO CHRONIC THE ATTENDANTS AT COSTCO GAS TOLD ME MANY SONATAS HAVE THIS ISSUE. RECALL OR CLASS ACTION LAWSUIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130762September 22, 2018
SUSPENSION
I PURCHASED THIS 2002 HYUNDAI SONATA AND HAD IT INSPECTED IN PENNSYLVANIA, THE VEHICLE FAILS DUE TO ROTTED/RUSTED OUT FRONT SUBFRAME, THIS COMPONENT WAS SUPPOSED TO BE REPLACED UNDER RECALL NHTSA CAMPAIGN ID NUMBER : 09V124000, MANUFACTURER CAMPAIGN NUMBER: 089 HOWEVER HYUNDAI SAID IT WAS INSPECTED AND RECALL WAS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115133August 1, 2018
STRUCTURE:FRAME AND MEMBERS, ENGINE
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE FELL THROUGH THE CRADLE ASSEMBLY AND CRUSHED THE AXLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE CONTACT HEARD A LOT OF SQUEAKING WHILE DRIVING VARIOUS SPEEDS AND MAKING TURNS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110235July 9, 2018
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STARTED TO WOBBLE AND THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED LANCASTER HYUNDAI AT (866) 528-2534 (LOCATED AT 5260 MAIN ST, EAST PETERSBURG, PA 17520) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ALSO INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 127,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098032May 25, 2018
STRUCTURE:BODY
PAINT IS FLAKING OFF OF ALL THE DOOR HANDLES ON MY 2001 SONATA GOLD COLOR. WHEN IT WAS ONLY HAPPENING ON ONE DOOR, MY DEALER SAID IT WAS NOT THERE PROBLEM. NOW THAT IT IS HAPPENING ON ALL OF THEM, IT IS OBVIOUS TO ME THAT IT IS A DEFECT. HAS ANYONE ELSE HAD THIS PROBLEM AND COULD THEY GET IT RESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061504January 9, 2018
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT PREMATURE RUST AND CORROSION OCCURRED ON THE FRONT SUBFRAME. THE RUST WENT THROUGH THE FRONT SUBFRAME, CAUSING IT TO FRACTURE. THE VEHICLE WAS SERVICED BY CHECKERED FLAG HYUNDAI (3033 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 687-3462) FOR NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE DEALER HAD TO DISASSEMBLE THE VEHICLE. OTHER PARTS WERE DAMAGED. THE DEALER REFUSED TO REPLACE THE DAMAGED PARTS AND STATED THAT THEY WOULD ONLY SERVICE THE RECALL, WHICH WAS COMPLETED. ALSO, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V317000 (LATCHES/LOCKS/LINKAGES). THE CONTACT WAS NOT NOTIFIED BY THE MANUFACTURER OF THE TWO RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PARTS WERE DAMAGED FROM THE COMPLETION OF THE RECALL REPAIR. THE MANUFACTURER REFUSED TO PROVIDE COVERAGE FOR THE REPLACEMENT OF THE DAMAGED PARTS, STATING THAT THE DEALER PROVIDED THE REMEDY FOR THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER EXPECTED THE CONTACT TO REPLACE THE PARTS THAT WERE DAMAGED. THE APPROXIMATE FAILURE MILEAGE WAS 94,724.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056056December 22, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING, THE SUN VISOR INADVERTENTLY FELL AND BLOCKED THE CONTACT'S VIEW. THE CONTACT STATED THAT THE SUN VISOR FAILED TO STAY UP. THE VEHICLE WAS TAKEN TO BLAISE ALEXANDER HYUNDAI (1703 W COLLEGE AVE, STATE COLLEGE, PA 16801, (814) 234-2886) COULD NOT DETERMINE THE CAUSE OF THE FAILURE AND ADVISED THAT THE SUN VISOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019523August 25, 2017
SERVICE BRAKES
I HAVE A HYUNDAI SONATA. ITS 2002 WITH 50,000 MILES ON IT. THE FIRST TIME IT GAVE ME TROUBLE, IT WAS MAKING A GRINDING SOUND WHILE DRIVING TO WORK. THE MECHANIC CHANGED MY CALIBER ON ONE SIDE OF THE CAR AND REPLACED MY HOSES. NEXT MONTH SAME SOUND STARTED AGAIN. MY MECHANIC CHANGED THE OTHER CALIBER. SIX MONTHS LATER. I STARTED HEARING THAT SAME SOUND AND THE BRAKES STARTED LOCKING. THE MECHANIC DIDN'T SEE ANYTHING WRONG. TWO WEEKS LATER, I LOST MY BRAKES WHILE DRIVING ON INTERSTATE 10. I WAS ABLE TO COAST TO A STOP WITHOUT ANY INCIDENTS. I HAD MY CAR TOWED TO MY MECHANIC.I WAS TOLD I DAMAGED THE MASTER CYLINDER. HE PUT ALL NEW PARTS IN MY CAR (BRAKE SHOES,PADS, CALIBERS, MASTER CYLINDER, ETC.) AND TESTED IT. THE NEXT DAY WHILE DRIVING ON I-10, IT STARTED LOCKING UP AGAIN. IT HAS BAFFLED MY MECHANIC. MY CAR IS STILL IN THE SHOP. I HAVE SPENT OVER $1500.00 ON REPAIRS OF THESE BRAKES,NOT TO MENTION THE RENTAL FEES OF CARS FOR TRANSPORTATION. THERE MUST BE AN ANSWER TO WHAT IS CAUSING MY BRAKES TO NO FUNCTION PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016028August 17, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT THE HEAT SHIELD FELL OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME WAS SEVERELY RUSTED AND CORRODED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE UNDERCARRIAGE HAD SEVERE RUST AND CORROSION, AND WAS UNSAFE TO DRIVE. THE VEHICLE WAS THEN TAKEN TO GROSSINGER HYUNDAI OF PALATINE (221 E LAKE COOK RD, PALATINE, IL 60074 (847) 348-6700) WHERE IT WAS DIAGNOSED THAT THE REAR SUBFRAME WAS SEVERELY RUSTED, NEEDED REPLACEMENT, AND WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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