Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11600414July 9, 2024
ENGINE
Dear NHTSA: I recently bought a HYUNDAI SONATA 2013 I got the NC vehicle inspection PASSED the same day. The car has been working perfectly. But, my granddaughter, XXXX, who I share the car with got a terrible experience last Thursday [XXX], she was driving to her job around 2:30 PM when suddenly the car just died, without any light showing on the screen. She was in panic in the middle of a big road with all the cars passing by. She used beach chairs so the others could know the car was dead. A police officer stopped and helped her move the car out of the road so a towing can pick up the car. This was not only a missed day at job for her, it could have ended in a terrible accident. Here are some pictures of the awful day. The car was towed to a mechanic who immediately said this is an engine manufacturer problem of your brand. I am the third owner of the car so no communication has been sent to me saying this car has an ENGINE RECALL that could fire at any moment. This is insane and I felt totally drowned by your brand. Again, no light was showing on the screen, nothing…. My car is at the Hyundai Keffer dealer at Charlotte and they said the recall for engine is closed and that will not cover the repair. I do not have money for a repair. Please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600492July 9, 2024
FUEL/PROPULSION SYSTEM
On July 8th 2024 I was driving my already troubled 2012 Hyundai Sonata when I started to smell strong odor of unburnt gasoline which immediately had my red flags go up, I safely pulled off the roadway and opened the hood and the fumes got stronger and stronger, I removed the plastic top engine cover to discover the foam on the underside of the plastic cover was sopping wet with gasoline, and witnessed what appears to be some sort of line or horse carrying fuel to the high pressure fuel pump squirting out gasoline right on to the hot manifold which immediately panicked me and i put tue plastic engine cover back over the top of the squirting fuel line. It comes directly off of the front of the fuel pump with a quick connect plastic hose that seems to have become brittle from the constant heat cool cycles of the engine compartment. I immediately unplugged the car battery negative and was able to gather some disposable towels I had handy in the trunk and was able to place them atop the squirting fuel line and below it as well. But the entire area that houses the spark plugs was full of gasoline and far too much fuel for me to mop up with the towels I had on hand. This is very concerning to me that a plastic hose and connector would be used in such a scenario seeing as how common sense would tell you that over time plastic will become brittle especially with a heating cooling cycle, and I find it even more disturbing that upon contacting the dealership that I was informed that my vehicle was not included in the said faulty fuel line which has led to dangerous thermal events ending in complete loss of vehicle and potential for life loss. So in addition to the now faulty replacement engine that is in my vehicle, along with the non functioning turbo system, and the melted tail light housings, I now have to pay out of pocket to correct a mistake of Hyundai, I have lost total faith in the brand and in my particular vehicle. I do not feel safe driving it and it will sit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600544July 9, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 45 MPH, there was smoke coming from the engine compartment before the vehicle stalled. The vehicle was towed to the local dealer. The vehicle was not yet repaired. The failure mileage was 145,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600550July 9, 2024
SERVICE BRAKES
Emergency brake started engaging while the car is in motion. Usually, 10-15 minutes after starting the car. We were told the hydraulik brake booster pump needs to be replaced. The car is at only 60K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600560July 9, 2024
STRUCTURE:BODY
The paint chipping and causing rust to car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600577July 9, 2024
ELECTRICAL SYSTEM
My battery has died twice, so dead that I can’t even unlock to car with the remote. The first time I had it jumped and took it to the dealership where they were unable to find anything wrong with it and they told me if it happened again to have it towed in so they could diagnose it while the battery was dead. So that happened again and I had it towed in to the dealership in early April. It’s now July and they still have my car and don’t have a diagnosis yet. They have had their field engineers out to run all sorts of tests, but nothing yet. Today they told me they have 3 Sonata hybrids there with the same issue as mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600583July 9, 2024
ENGINE
The contact owns a 2014 Hyundai Sonata. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was not able to be restarted and the vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The vehicle remained at the independent mechanic and was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600613July 9, 2024
STRUCTURE:BODY
Front left bumper panel needs to be clipped down/manufactured better. Keeps/stays popped out. Pushing it in does not work. Multiple other 2024 Sonata drivers having similar issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600133July 8, 2024
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated that while attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed with starter failure and low engine oil. The vehicle was repaired. The independent mechanic advised the contact to take the vehicle to a dealer for assistance. The contact stated the vehicle was taken to a dealer but was not diagnosed; however, the dealer made the contact aware of similar issues with excessive oil consumption. The contact was informed that he had to pay out of pocket for an oil consumption test. The oil consumption test was not performed, and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600174July 8, 2024
ENGINE
Engine stopped running while driving. Taken to Hyundai for theta ii settlement. Claim denied due to exception negligence. Discoloration found on cam. Car burned 1 quart of oil every week or two which confirmed with independent mechanic can cause discoloration. Claim denied without cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600197July 8, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On June 30, 2024 I was driving a 2015 Hyundai Sonata and the car caught on fire. There were no warning lights/ dash indicators/ no check engine lights or other warnings present. I had just exited the highway and while sitting at a light, smoke began emanating from the hood and within seconds the smoke turned dark brown at the vents near the windshield. I immediately exited out of the vehicle. I did not have time to pull over out of traffic. The car was engulfed in flames within a very short period of time. I had only seconds to exit the car. I would have struggled to get any passengers out of the backseat safely (i.e. kids in car seats) had I not been the only one in the car at the time. We had notified Hyundai of engine concerns that began in 2023, and they had given us the runaround for many months requiring us to submit paperwork for oil changes for the lifetime of the car and to keep returning to the dealership for "testing" after driving a certain # of miles. They required us to bring the car in to have pictures of the engine taken to ensure there wasn't "neglect" to the car on our part. This excessive and lengthy process by Hyundai took several months after initial concerns were brought up with the dealer. After being required to submit voluminous amount of paperwork and several trips to the dealership for "testing", Hyundai finally agreed to replace the faulty engine. We were told we could continue to drive it until a new engine was ordered. The new engine was scheduled to be replaced on July 11, 2024 however, the car burst into flames on June 30, 2024. Had Hyundai taken appropriate action when the issue was first brought to their attention, this incident would have likely been avoided and had not endangered my life and others helping. Thank you for your attention to this incident.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11599594July 6, 2024
ENGINE, ELECTRICAL SYSTEM, SUSPENSION
The engine light keeps going on and off and I reported to their dealer a couple times during the warranty but when they checked the car the light got off and they asked me to keep driving it until out of warranty and they ask me to pay for fix the same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599232July 5, 2024
ENGINE
This car looses oil continuously. I put a quart of oil in it every week. Due to this oil leaking into the engine I have had many costly repairs to replace spark plugs, coil packs, air sensor and throttle. In the winter the coolant needs replaced weekly and no idea where that is being used at. Now again the car must go back to dealership for repairs for rough idle and loosing power while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598813July 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
At 40,000 miles the transmission is already jerking, shifting hard into gear and downshifting hard .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598606July 3, 2024
ENGINE
The contact owns a 2015 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway and observed smoke coming from the engine compartment. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598618July 3, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
All bulbs in vehicle do not work. No matter how many times I have them replaced they continue to blow or not work. Without headlights I cannot drive, without brake lights other drivers cannot see me. This is a HUGE SAFTY ISSUE. I cannot drive my vehicle because lights are malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598682July 3, 2024
STRUCTURE:BODY
Paint started chipping away from hood and roof 2 months after purchase I am the 2nd owner so warranty is voided
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598135July 2, 2024
AIR BAGS
With a front seat passenger, using the autos seat belt, at the height of 5’ 6” and a 145lbs. The airbag off light will come on, indicating the airbag system has been turned off. This is intermittent and at times the issue can be resolved with pulling the vehicle over. Turning the engine off, asking the passenger to step out of the vehicle (at times on the shoulder of a major interstate), closing the front passenger door. To then reopen the car door, set again in the front passenger seat, secure seat belt and the driver starts the car. Sometimes this will cause the light to go off, indicating the airbag system is on. However, this does NOT always work. During a normal transit the airbag will randomly come on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598238July 2, 2024
ENGINE
The contact owns a 2015 Hyundai Sonata. The contact stated while driving 50 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with engine failure and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598391July 2, 2024
ELECTRICAL SYSTEM, AIR BAGS, FUEL/PROPULSION SYSTEM
The hybrid warning system came on. The ready light is blinking and beeping. The car is jerking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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