Hyundai Sonata Complaints (2015)

1,208 consumer complaints on file.

#11494243November 19, 2022
ELECTRICAL SYSTEM, STEERING
The power steering started malfunctioning and then caused all warning lights on the dash to illuminate including check engine, power steering, abs, and after coming to a stop and waiting several minutes the lights went off but power steering was still not operating correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493963November 17, 2022
ENGINE
My car has 113,000 miles and the engine went out going down the highway with my young daughter in the car. This could have been a disaster if someone would have been behind us. After researching about my issues I found almost all their motors are going out or catching fire. Someone needs to hold them accountable. My car has been in the shop for weeks now with no approval from Hyundai. My daughter almost died last year in a car wreck. What if someone’s engine goes out with someone behind them. Someone could lose a life. This is serious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494029November 17, 2022
ENGINE
The contact owns a 2015 Hyundai Sonata. The contact stated while driving 45 MPH, there was a knocking sound coming from the vehicle with the check engine warning light illuminated before the vehicle lost motive power and stalled. The contact pulled over and waited until the vehicle cool down and was able to restart the vehicle, but the failure reoccurred. The vehicle was towed to the dealer and the contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the failure reoccurred. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty had expired and offered no further assistance. The failure mileage was 183,096. The contact noted that they are the second owner of the vehicle. Also, the vehicle had never been serviced prior to taking it to a dealer to fix the knocking sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493787November 16, 2022
ELECTRICAL SYSTEM:IGNITION:COIL, ENGINE AND ENGINE COOLING
2015 HYUNDAI SONATA. CONSUMER WRITES IN REGARD TO EXCESSIVELY BURNING OIL. THE CONSUMER STATED THE VEHICLE IS BURNING 1QUART OF OIL MUCH MORE FREQUENTLY THAN EACH 1,000 MILES AND HAS TO CONSISTENTLY CHECK THE OIL LEVEL OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493638November 15, 2022
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The bug guard/wind deflector has become detached (AGAIN) on my panoramic sunroof while driving on the freeway. It puts myself & passengers as well as other people driving on the freeway in danger as there is a known issue that the detached bug guard/wind deflector is what causes detaching window panels or shattered sunroof panels. I took my vehicle to the Dealership in Salt Lake City, UT for a repair on the bug guard and was told since it had been repaired before through the original recall, they would not repair it again. (the fix is loctite super glue). I asked about my warranty on the panoramic sunroof and they told me that it only covers the glass and I would need to pay $160.00 for the diagnosis of the detached bug guard. - which can be seen by opening the sunroof. I spoke with the service manager of the dealership as the simple fix of super glue is much less expensive than fixing my glass and he told me it since the repair had already been made on the original recall that they would do nothing if the glass wasn't broken. There was no warning lamp or other symptoms, it just suddenly became detached while driving on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493732November 15, 2022
ENGINE, VEHICLE SPEED CONTROL
told the Hyundai dealer 2 years(March 2021) ago that I was concerned about my oil light flashing periodically between scheduled oil changes. No action other than oil changes and one time they added a couple of quarts "no charge" as it again was low. Continued to change oil more often than necessary and the frequency increased. Multiple other car repairs have been happening and the oil now has to be added weekly to maintain proper amounts. Had to change spark plugs 2 times with in 5 months and now another engine light came on today 11/15, and when I check the code at a parts store I was told is was a P03001 and P03002 which was something to do again with the cylinders misfiring. Everyone I have spoke to says this is an engine issue and it is under recall. I did place a claim with Hyundai Care USA after being told by the dealer that it would be better if I did this instead of them. The assistant manager also confirmed that the engine is covered 100%. I did this in September after the second repairs. The Regional Manager finally called me back and indicated he agreed about the problem needing to be resolved and would call me after he spoke to the dealer in a day or two. It has been over a week and no one has called. I keep leaving messages. I now have the same error codes, it is November 15 and the spark plugs were all changed less than 2 months ago for the exact same reason. I have been stranded and at times when I accelerate onto traffic the car will not respond. I do not use the interstate anymore as I cannot predict when the car will slow down and not get enough speed and cause an accident. I only drive to work and back right now. I was given this website by the employee at the parts store along with some information concerning P1326 codes and they are engine related. I will upload the most recent repair receipt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492550November 7, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2015 Hyundai Sonata. The contact stated while driving approximately 3 mph and entering a driveway, the vehicle accelerated independently and crashed into a metal gate. The contact stated no warning light was illuminated. The contact stated no air bags were deployed. The contact stated no one was injured nor sought medical attention. The contact did not contact the police department nor filed a police report. The vehicle was not drivable and was left at the locations of the incident. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 63.000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492352November 4, 2022
UNKNOWN OR OTHER
I have approximately 54k on my vehicle and took it to Pep Boys (Lake Forest, Ca) last week for oil change. They state that my front axle (CV Axle) needs to be replaced because it is leaking grease. They state their replacement is a brand-new part. Less than a year ago my husband took his car to V-Tech Automotive who cited the same repair for his vehicle, the same year, make, and model (2015 Hyundai Sonata SE, Vin# 5NPE24AF6FH205523), at that time his vehicle had only 26,661 miles. My husband called to Hyundai Motor America this week because we have had in the past several other vehicles varying makes (Honda, Toyota, and Mazda) but never in hundreds of thousands of miles driven was such a repair ever needed. Now both of our vehicles with exceptionally low mileage both need to have the front axles replaced. The Supervisor Justin (Hyundai Motor America, Fountain Valley, CA) on 11/2/22 gave him a case number 20531055 and stated that he will receive a call back from a case manager, today (11/4/22) he received the called back from a case manager Cierra. Her position is the same as the first phone call to their customer service a couple days earlier, is that we pay for the diagnostic ($179) and repair ($1140 each vehicle, diagnostic deducted if work is done there) at only a Hyundai Dealership and maybe after the fact they will make a “Good Will Reimbursement”, but they will not approve that beforehand and may not approve it at all. Though there is a 5-year warranty or 60K whichever comes first, these repairs are not covered because 5 years has elapsed though under the 60k mileage, nor is it covered under their extended 10-year warranty. The estimate for their work was provided over the phone by Tuttle Click Irvine (Irvine, Ca), their repair however is for a remanufactured part (Pep Boys is for a new) about $400 more per vehicle. We are not inclined to pay exorbitant pricing or at all for design defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492360November 4, 2022
UNKNOWN OR OTHER
I had 26,661 miles on my vehicle and took it to V-Tech Auto (Lake Forest, Ca) for brake service on 12/11/21 when I was told by the Manager Adele that my front axle was leaking grease and needed to be replaced. My wife’s vehicle (same 2015 Hyundai Sonata SE with 54k miles) was found to have the exact same issue by another repair shop Pep Boys in Lake Forest, CA on 10/23/22 (reported today, please see her complaint Vin# 5NPE24AF7FH18963). Adele from V-Tech stated that my front axle (CV Axle) needs to be replaced because it is leaking grease. I called to Hyundai Motor America this week because we have had in the past several other vehicles varying makes (Honda, Toyota, and Mazda) but never in hundreds of thousands of miles driven was such a repair ever needed. Now both of our vehicles with exceptionally low mileage need to have the front axles replaced. The Supervisor Justin (Hyundai Motor America, Fountain Valley, CA) on 11/2/22 gave me a case number 20531055 and stated that I will receive a call back from a case manager, today (11/4/22) I received the called back from a case manager Cierra. Her position is the same as the first phone call to their customer service a couple days earlier, is that we pay for the diagnostic (*$179) and repair (*$1140 each vehicle, diagnostic deducted if work is done there) at only a Hyundai Dealership and maybe after the fact they will make a “Good Will Reimbursement”, but they will not approve that beforehand and may not approve it at all thereafter. Though there is a 5-year warranty or 60K whichever comes first, these repairs are not covered because 5 years has elapsed though under the 60k mileage, nor is it covered under their extended 10-year warranty. The estimate for their work was provided over the phone by *Tuttle Click Hyundai of Irvine (Irvine, Ca), their repair however is for a remanufactured part (Pep Boys is for a new) about $400 more per vehicle. We shouldn't have to pay for manufacturer's defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491883November 2, 2022
SUSPENSION
2015 Hyundai Sonata 2.4L Hybrid with 35,333 miles has a broken front driver's side strut spring. Contacted Hyundai corporate and was told there is no recall on this year model. Dealer has been contacted regarding repair and they cannot inspect car till Dec. After research this looks the same as NHTSA CAMPAIGN NUMBER: 15V629000 (SUSPENSION). There were no warning indicators and I had noticed a noise and the feeling of suspension issue coming from the front driver's side. Broken spring was found by jacking up the front driver's side wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491413October 29, 2022
ENGINE
Intake actuator for camshift seal failed. Internal oil seal plug is leaking. There is a recall for this already but Hyundai is telling me recall is not attached to my VIN so they are refusing to fix it. my make model year is 2015 Hyundai Sonata 2.4l. Engine light is on. It is unsafe to drive as engine revs extremely high, and when I take my foot off break engine lurches forward. This is a safety issue making car unsafe to drive. I have been fighting with Hyundai for 6 weeks now, and they still refuse due to national recall in place, is not attached to my VIN. Please attach recall to my vin as this is exact issue I am having.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491139October 27, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact's son owns a 2015 Hyundai Sonata. The contact stated while her son was driving approximately 45 MPH, the sunroof detached and landed on the road. The contact stated no warning light was illuminated. The driver retrieved the sunroof and placed it in the trunk of the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the panoramic roof to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V726000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490783October 25, 2022
ENGINE
The contact owned a 2015 Hyundai Sonata. The contact stated that soon after refueling the vehicle, there was a strong fuel smell and that when he was stopped at a traffic light, there was smoke coming from underneath the hood. No warning lights were illuminated. The contact stated that once he was home and parked the vehicle, he was unable to open the hood because of how hot it was and he then saw flames coming from underneath it. The contact attempted to extinguish the flames with two fire extinguishers but was not successful. The fire department was called and they extinguished the flames. A police report was filed. The contact stated that the instrument panel and all of the front of the vehicle were melted. The vehicle was deemed totaled by the insurance company. The contact's insurance company and attorney advised the contact to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11490905October 25, 2022
UNKNOWN OR OTHER
My battery,oil and check engine light came on. The car would not start, took it to the dealer they had my car 3 weeks and they said they couldn’t pull any codes because it started up. However, they did charge the battery. I drove the car a few day and the same thing Happened where the same codes came on and car wouldn’t start. I had to find a ride to work and when I got home and started the car it started right up. I have also read plenty of reviews claiming this same things has happened to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490669October 24, 2022
STEERING, ELECTRICAL SYSTEM
The contact owns a 2015 Hyundai Sonata. The contact stated that the TPMS warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. The contact stated that she had to use the shift release button to shift gear. The contact then stated that all the lights on the instrument panel failed to illuminate. Additionally, the contact stated that the vehicle was taken to the dealer where it was diagnosed that the hub sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 14V325000 (Steering, Electrical System). The manufacturer was notified of the failure and the contact was informed that her vehicle was not included in the recall. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490171October 20, 2022
FUEL/PROPULSION SYSTEM
Strong odor of gasoline noticed after driving vehicle and smell remained present for a few hours after ending the drive. Found out that many drivers for the Hyundai Sonata and Kia Optima have had same complaints and the issue is a component of the fuel pump that is cracked. Traced it back to my vehicle, and that in fact is the problem. Since gas is combustible, this is a seriously dangerous defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488910October 12, 2022
VISIBILITY/WIPER, STRUCTURE:BODY
Paint peeled off hood, initially causing a distraction while driving, while it fluttered, then when departing the hood it stuck to the windshield causing a visibility issue before using the wipers to remove it. Dealer said it's a known issue with this paint color, but said the warranty period was over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488214October 6, 2022
ENGINE
The contact owns a 2015 Hyundai Sonata. The contact stated while driving approximately 35 MPH, the vehicle began to shake violently. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle off to the side of the road and turned the vehicle off. After restarting the vehicle, the vehicle was still shaking. The contact drove the vehicle to her residence at approximately 10 MPH. The contact had called an independent mechanic to her residence who diagnosed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488265October 6, 2022
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH:EMERGENCY MECHANICAL RELEASE
The truck button has disintegrated twice now and needs a manufacturers recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488288October 6, 2022
ENGINE
My engine failed and was repaired under a campaign recall. Tim Short in Pikeville ky kept my vehicle 3 months to install new engine. Check engine light came on on the way home the day I picked it up. Made appointments to go back and have it checked and they said catalytic converter was clogging up but it would be my responsibility to fox it at my cost. Asked If it would be safe to drive oh yes you may lose a little Power over time but should be fine. Left the dealership and didn't make it home the car started vibrating and shit down got it started back and barely made it to a place to pull off. Car had no power, smoke boiling out of engine and exhaust. Dealership and hyundai refused to cover having it towed back. This last engine was the 3rd engine put in this vehicle due to recalls and this one didn't even make it 3 weeks . There is definitely an engine problem with hyuandi.. inhav been left without a vehicle for 3 months and have to have it towed back again at my cost. I wasn't even given a rental while it was being repaired. The car has 121,000 miles but has had 3 failed engines. Something needs to be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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