Hyundai Entourage Complaints

288 consumer complaints on file.

#10291944November 12, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING BETWEEN 45-50 MPH THE REAR SLIDING DOORS REMAINED AJAR. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES , AND MULTIPLE REPAIRS WERE MADE TO THE DOORS. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE MANUFACTURER WAS NOTIFIED, AND SHE WAS WAITING FOR A RESPONSE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289750October 25, 2009
STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING DOOR FOR THE VEHICLE HAVE HAD A NUMBER OF ISSUES IN THE PAST - EITHER RELATED TO NOT OPENING FULLY, NOT CLOSING FULLY OR AUTOMATICALLY CLOSING WHILE OPENING. THE LATTER CAUSES THE DOOR TO CLOSE ON A CHILD'S FINGERS. THE LATEST INCIDENT HAPPENED ON OCTOBER 18, 2009 AT ABOUT 4:13PM. WHILE TRAVELING FROM WILLIAMSBURG, VA BACK TO ROCKVILLE, MD, (ROUTE 64, VA) THE LEFT PASSENGER DOOR OPENED WHILE THE VEHICLE WAS IN MOTION AT APPROX 60 MILES PER HOUR. AS A RESULT, THE DRIVER HAD TO PERFORM AN EMERGENCY STOP ON THE HIGHWAY TO CLOSE THE DOOR. UNTIL THE VEHICLE WAS BROUGHT TO A COMPLETE STOP, THE ADULT PASSENGER IN THE FRONT PASSENGER SEAT HAD TO HOLD ONTO THE CHILD SEATED AT THE OPEN DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289111October 20, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING THE REAR PASSENGER DOOR HAD OPENED WITH INTENTION. UPON FURTHER INSPECTION SHE NOTICED THAT THE DOOR LATCH WAS STUCK IN A DOWNWARD POSITION, WHICH PREVENTED THE DOOR FROM CLOSING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND A TECHNICIAN CONCLUDED THAT THE T91 CAUSED THE FAILURE. PRIOR TO THE FAILURE SHE EXPERIENCED NUMEROUS ELECTRICAL FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 36000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285605September 29, 2009
SERVICE BRAKES, HYDRAULIC, TIRES, SUSPENSION
I BOUGHT A USED 2007 HYUNDAI ENTOURAGE IN JULY 2009. WHEN WE TEST DROVE IT, THERE WAS NO HIGHWAY TO TAKE IT ON AND IT SEEMED OK ON LOCAL ROAD. THERE WAS A SLIGHT SHIMMY BUT WE WERE TOLD IT WAS JUST FROM IT SITTING ON LOT. AFTER PURCHASE, WHEN WE TOOK IT ON THE PARKWAY, WE NOTICED A STRONG VIBRATION IN STEERING WHEEL AT HIGHWAY SPEEDS. HAD FRONT AND BACK BRAKES AND ROTORS REPLACED, AND TIRES BALANCED AS WELL - ALL NON WARRANTY REPAIRS. THE PROBLEM STILL EXISTS AND IS OCCURRING WHILE GOING DOWN STEEP HILLS AS WELL. I AM VERY NERVOUS DRIVING THIS CAR AND WILL NOT TAKE IT ON THE HIGHWAY NOT KNOWING WHAT IS WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282625September 2, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT SPECULATES THAT THE VEHICLE DOES NOT RECEIVE THE GAS MILEAGE THAT WAS ADVERTISED ON THE EPA STICKER. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND A TECHNICIAN CONCLUDED THAT NO FAILURES WERE PRESENT. THE CURRENT AND FAILURE MILEAGES WERE 10000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282285August 30, 2009
SUSPENSION:FRONT
I OWN A 2007 HYUNDAI ENTOURAGE AND HAVE HAD FRONT END VIBRATIONS OVER 68 MILES P/H FOR OVER A YEAR AND HAVE TAKEN THIS VEHICLE TO THE DEALER ALMOST EVERY MONTH AND STILL HAVE HAD NO LUCK WITH A REMEDY. WE LIVE IN THE MOUNTAINS AND THIS IS VERY UNSAFE AT TIMES WHEN TRAVELING DOWN HILL AND YOU STEERING VIBRATES LIKE CRAZY. COMMON MAINTENANCE HAS BEEN DONE (BALANCE, ALIGNMENT ETC). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279688August 7, 2009
LATCHES/LOCKS/LINKAGES
POWER DOORS OPEN ON THEIR OWN, HAVE TO PUT THE CAR DOORS IN MANUAL TO KEEP IT SHUT, THIS HAPPENS ON AND OFF. THIS HAS BEEN HAPPENING SINCE WE GOT THE CAR, I HAVE TAKEN IT TO HYUNDAI FOR REPAIRS MORE THAN 5 TIMES AND THEY ALWAYS SAY NOTHING IS WRONG. I SHOWED THEM A VIDEO I TOOK WITH MY CELL THEY STILL COULD NOT REPRODUCE IT THEY DID ADMIT SEVERAL PEOPLE HAVE COMPLAINED ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276508July 13, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR DRIVER'S AND PASSENGER SIDE DOORS WOULD NOT REMAIN CLOSED. WHILE DRIVING VARIOUS SPEEDS, THE DOORS OPENED AUTOMATICALLY. THE CONTACT HAD TO STOP THE VEHICLE AND TURN OFF THE ENGINE. WHEN HE RESTARTED THE ENGINE, THE DOORS RESET THEMSELVES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED THAT THE FAILURE MUST RECUR IN ORDER FOR THE DOORS TO BE REPAIRED. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269318May 19, 2009
AIR BAGS
2007 HYUNDAI ENTOURAGE SLOWED FOR A SCHOOL BUS WAS REAR ENDED AT HIGH SPEED BY A PICK UP TRUCK. THE CAR IS NOW LISTED AS TOTALED. NO AIRBAG IN THE BACK OF THE VAN WENT OFF. IF MY DAUGHTER WAS IN THE REAR BACK SEAT SHE EASILY WOULD HAVE BEEN SERIOUSLY INJURED IF NOT DEAD. WHY DIDN'T THE AIRBAG ABOVE HER HEAD (WHERE SHE NORMALLY WOULD HAVE SIT IF SHE WAS IN THE CAR) GO OFF? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10263592March 30, 2009
CHILD SEAT, CHILD SEAT:TETHER: STRAP/WEBBING
I WAS JUST CURIOUS OF WHY THE FORWARD FACING TODDLER CAR SEATS HAVE A TETHER TO ANCHOR THE BACK OF THE CAR SEAT FROM FALLING FORWARDS IN A CRASH BUT THE REAR FACING INFANT CAR SEATS DO NOT HAVE A TETHER FROM THE HEAD OF THE CAR SEAT TO THE FLOOR IN A VEHICLE TO STOP THE CAR SEAT FROM BOUNCING IN A CRASH. THIS TO ME SEEMS JUST AS DANGEROUS AS THE TODDLER CAR SEAT WITH OUT A TETHER. THE INFANT CAR SEATS DO NOT HAVE A SNUG FIT NO MATTER HOW TIGHT YOU INSTALL THEM OR IN WHAT VEHICLE. I HAD TO ADD STRAPS TO MY INFANT CARSEAT BASE TO MAKE IT FIT WITHOUT MOVING MORE THAN THE RECOMMENDED ONE INCH. WHY IS THIS TETHER NOT STANDARD FOR THE REAR FACING INFANT CAR SEATS? (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=HYUNDAI , MODEL=ENTOURAGE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257959February 8, 2009
LATCHES/LOCKS/LINKAGES
POWER SLIDING DOORS ON VAN START TO CLOSE THEN POP OPEN ABOUT 6; CAR MAKE A BEEPING SOUND AND THE DOORS HAVE TO BE CLOSED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257196February 2, 2009
LATCHES/LOCKS/LINKAGES
2007 HYUNDAI ENTOURAGE POWER SLIDING DOOR FAILURE. POWER DOOR HAS BEEN SPOTTY WORKING FOR SEVERAL MONTHS ON A VEHICLE WITH 25K MILES AND IS 2 YEARS OLD. WILL NOT OPEN PROPERLY, WILL NOT CLOSE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256830January 29, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR FAILURE THE POWER DOOR WILL NOT OPEN AND SHUT AUTOMATICALLY. IT IS VERY DIFFICULT TO OPEN MANUALLY. MY SERVICE DEALER MENTIONED THESE DOORS HAVE HAD A LOT OF PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254743January 12, 2009
ELECTRICAL SYSTEM
BATTERY JUST DIES I.E. BECOMES FULLY DRAINED & DEAD. HAS HAPPENED THREE TIMES SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249571November 22, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
ISSUE: MALFUNCTIONING PASSENGER SIDE SLIDING DOOR ON MY 2007 HYUNDAI ENTOURAGE. THE DOOR OCCASIONALLY DOES NOT SHUT PROPERLY WHEN CLOSING THE DOOR (WHILE IN THE POWER MODE). THE HYUNDAI DEALERSHIP HAS TRIED TO REPLACE A COMPUTER MODULE ON ONE VISIT AND THE LATCH ASSEMBLY ON ANOTHER VISIT. THE FIRST VISIT THEY INDICATED THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY DID NOT DO ANYTHING. PLEASE HELP. IT IS OF REAL CONCERN TO MY FAMILY BECAUSE OUR 20 MONTH OLD SON RIDES IN THAT SEAT. WE SEE THIS AS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247126October 29, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
1. DRIVER SIDE SLIDING DOOR HAS NOT WORKED PROPERLY SINCE PURCHASE. ALSO HAPPENS ON OCCASION WITH PASSENGER SIDE SLIDING DOOR. HERCULEAN EFFORT NEEDED TO OPEN THEM. VERY RISKY IN EMERGENCY SITUATION. 2. TIRE PRESSURE MONITORING SYSTEM FAILURE. IN REPLACING ALL 4 TIRES AT 47,000 MILES (10-25-08) , THE VALVE STEMS CONTAINING THE TIRE PRESSURE MONITORING SYSTEM WERE NOT REMOVABLE WITHOUT TREMENDOUS EFFORT. ONCE REINSERTED, THE VALVES PROCEEDED TO FLATTEN ONE OF OUR NEW TIRES AND SERIOUSLY REDUCE INFLATION IN ANOTHER. RESULT: NEED ANOTHER NEW TIRE AND REPLACEMENT OF VALVE STEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246557October 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE ENTOURAGE BEGAN RUNNING LIKE IT WAS NOT GETTING FUEL, JERKING, HESITATING, ETC. TOOK TO DEALER THEY SAID THE OIL WAS THE ISSUE. OIL CHANGE AND FLUSH. 1 WEEK LATER BEGAN WITH ISSUES AGAIN, DEALER REFUSED TO LOOK AT IT. WENT TO OUTSIDE MECHANIC SAID MISFIRE CODE WAS BAD COIL. CHANGED, 1 WEEK LATE SYMPTOMS RECURRED. HYUNDAI DEALER STILL REFUSED TO LOOK STATING IT WAS AN OIL ISSUE. WENT BACK TO SAME MECHANIC DIAGNOSED SAME MISFIRE CODE AND THEN SAID A SECOND CAME UP AND WAS THE PMC WAS CORRUPTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246443October 22, 2008
EQUIPMENT, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MY 2007 ENTOURAGE LIMITED HAS SEVERAL QUALITY DEFICIENCY ISSUES AND RECURRING MAINTENANCE ISSUES. THE REAR SLIDING DOORS (BOTH) HAVE BEEN WORKED ON SEVERAL TIMES, YET THEY CONTINUE TO MALFUNCTION, I.E COME UNDONE/RE-OPEN, NOT FULLY LATCH, AND CONSISTENTLY BEEP AS A NOTICE OF FAILURE. THIS IS WHERE MY BABIES SIT, BOTH OF THEM. THE DVD SCREEN HAS BEEN REPLACED BECAUSE IT QUIT FUNCTIONING PROPERLY. THE VAN SHIMMIES OR RATTLES AT SPEED AROUND 70 MPH. IT CAUSES THE CENTER CONSOLE TO SHAKE VIGOROUSLY. THE WHEELS WERE BALANCED ON A SPECIAL WHEEL BALANCER BUT THIS ONLY REDUCED THE PROBLEM. THE TIRE PRESSURE MONITORING SYSTEM HAS HAD MALFUNCTIONS MULTIPLE TIMES. THERE IS A WHINE FROM THE STEERING COLUMN WHEN THE WHEEL IS TURNED, THE ALTERNATOR IS CREATING A WHINE OVER THE STEREO SYSTEM INTERMITTENTLY(REALLY ANNOYING), THE SIDE MIRRORS HAVE BOTH HAD PROBLEMS WITH THE REVERSE/ANGLE FUNCTION WHERE THE MIRRORS' MOTOR FAILS TO RETURN THE MIRROR TO ITS USER PRESET SETTING WHEN TRANSMISSION IS PLACED OUT OF REVERSE(DRIVERS SIDE) OR FAILS TO TILT THE SPECIFIED DEGREE IN REVERSE(PASSENGER SIDE). THE ROOF LEAKED WHEN THE VAN WAS COMPLETELY SHUT AND HAD TO BE RESEALED BY A SPECIALIST TO CORRECT AN EXISTING DEFICIENCY, THE SEAL AROUND THE GLASS FOR THE SUNROOF IS DEGRADING AND CRACKING. THE SLIDING REAR DOOR ON THE DRIVERS SIDE HAS A CRIMPED WINDOW CHANNEL SEAL. THIS SHOP ALSO STATED THAT THEY "HAD NOT SEEN ONE OF THESE [ENTOURAGE] VANS WITH SO MANY PROBLEMS". THE DOOR HANDLES AND REAR HIGH MOUNT STOP LIGHT HAD TO BE REPLACED DUE TO THE PACKING/SHIPPING POLY WRAP RUINING THE CHROME AND PLASTIC LENS. THE GASKET FOR THE HIGH MOUNT STOP LIGHT HAD TO BE REPLACED LATER DUE TO WORKMANSHIP OR MATERIAL QUALITY. THE WINDSHIELD CRACKED/FAILED (1/2" CHUNK OF THE WINDSHIELD) WHEN MY WIFE ADJUSTED THE REAR VIEW MIRROR. THE IDLER PULLEY HAS BEEN REPLACED BECAUSE THE BEARING FAILED. STRIPPING AROUND THE SLIDING DOORS ARE FADING ALREADY AND YELLOWING. MORE NOT ENOUGH SPACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245087October 10, 2008
SEAT BELTS
WE HAVE A 2007 HYUNDAI ENTOURAGE IN WHICH THE SEAT BELTS CONSISTENTLY LOCK UP AND CHOKE THE PASSENGERS. THEY LOCK WHEN THE VEHICLE IS IN MOTION, NOT WHILE STOPPING. THE DEALER AND CORPORATE OFFICES CLAIM THIS IS NORMAL OPERATING PROCEDURE FOR THE VEHICLE. THEY LOCK UP AND DO NOT RELEASE UNLESS THE SEAT BELT IS UNFASTENED WHICH IS UNSAFE WHILE THE VEHICLE IS IN MOTION BUT NEEDS TO BE DONE OR CAUSE INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242048September 13, 2008
TIRES, TIRES:TREAD/BELT
AFTER 23K MILES OF USE, THESE TIRES HAVE VIRTUALLY NO TREAD LEFT. THIS WAS A BRAND NEW VEHICLE PURCHASE AND THE TIRES CAME STOCK AS PART OF THE VEHICLE. WE HAVE BEEN CONSCIENTIOUS IN ROTATING THE TIRES AND ENSURING THAT THE TIRES HAVE PROPER INFLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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