Honda Prologue Complaints

972 consumer complaints on file.

#11730716April 12, 2026
UNKNOWN OR OTHER, SERVICE BRAKES
There is a clicking sound coming from what I’m told is the cv joint/axel. It is a loud and more noticeably louder and especially troubling when reversing. Purchased this vehicle less than 3months ago with only 12,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730688April 12, 2026
POWER TRAIN
I own a 2025 Honda Prologue Touring. I have a Clicking and popping noise coming from the CV axel on both sides when turning. It seems to be getting worst as I keep driving. The clicking from the CV joint has become unbearable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730596April 11, 2026
SUSPENSION, STEERING, POWER TRAIN
Knocking when turning left, right and making U-turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730589April 11, 2026
ELECTRICAL SYSTEM
Both monitors that display speed, amount of charge, basically all vehicle information are not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730572April 11, 2026
STEERING, WHEELS, UNKNOWN OR OTHER
On Feb 7th, notice a Knocking/Clicking noise coming from right wheel when making slight right turn, but not often. Called my dealership and immediately they said they were aware of issue and said it is common in Prologues. But due to the prologue being a GM make and not Honda, they were told they needed to wait till GM comes up with a solution, as well as parts being backordered. A few weeks later, knocking noise got louder and happening more often. Concerned I asked them to take a look at vehicle. I brought it in on March 4th, tech took it for a drive and yes confirmed issue and told me we just needed to wait or callback in a few months. As of today, April 11th, noise is extremely loud & always happens when making right turns, and is continuous through the whole duration of turn. Now we are slowly hearing it on left turns and when reversing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730383April 10, 2026
STEERING, WHEELS, SUSPENSION
axle is deteriorating and make a clicking, vibrating and loud noise when turning or driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730100April 9, 2026
ELECTRICAL SYSTEM
This issue has occurred twice. The first time was at approximately 3,000 miles, and the second time at around 7,200 miles. On both occasions, the vehicle lost power and displayed a warning message stating “Service High Voltage System” along with a “Reduced Speed” notification. During these events, the estimated driving range dropped significantly, charging was limited to approximately 25%, and acceleration was severely restricted, indicated by a turtle icon on the dashboard. After the first occurrence, the vehicle remained undrivable for approximately three days over Thanksgiving. By the time I was able to bring it to the dealership on the next available business day, the warning light had turned off. I was advised to bring the vehicle in immediately if the issue happened again. The issue did not reoccur for about three months. When it happened again, I was out of town and the estimated range dropped from over 100 miles to around 60 miles. I was able to make it home without requiring a tow and brought the vehicle to the dealership the following day. At check-in, the service advisor observed that the warning lights were still active. However, later that day I was informed that by the time the vehicle was inspected, the warning lights had turned off, and no action could be taken. Based on information found in online owner forums, this appears to be a known issue potentially related to a defective component. It has also been suggested that the issue is more likely to occur in colder conditions. Due to the unpredictability of this failure and the loss of power and range when it occurs, I do not feel confident in the reliability of the vehicle, particularly for longer trips or travel in remote areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730098April 9, 2026
SUSPENSION
While merging onto the freeway in [XXX] today, I was slowing in response to a metered light but did not come to a complete stop. When the light turned green, and I accelerated, the vehicle suddenly jolted and produced a loud impact noise, similar to hitting a large pothole. I returned to the on-ramp to check the roadway but found no visible obstruction or hazard that would explain the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730097April 9, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Happens frequently. While it has not yet caused the vehicle to fully slam on the brakes, it will occasionally flash the brake warning and apply the brakes even when there are no obstacles present. Additionally, when backing out of the driveway, the vehicle sometimes detects the road surface as an obstruction and abruptly applies the brakes. This occurs consistently in the same location, likely due to the steep angle of the driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730048April 8, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
CAr did emergency break on Freeway 4/7/2026 no reason, also Axel still making noise when you turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730002April 8, 2026
UNKNOWN OR OTHER
To whom it may concern, I am writing to formally express my profound dissatisfaction and escalating concern regarding a persistent mechanical issue with my Honda vehicle, which remains unresolved despite numerous attempts to secure a repair since its purchase in June 2024. Upon acquiring my brand-new vehicle in June 2024, I soon detected a distinctive clicking or thumping sound emanating from the steering mechanism whenever the wheel was turned. I promptly brought the vehicle to Lakeland Regal Honda's service department for diagnosis. A service technician conducted an assessment, confirming the audible anomaly, but I was subsequently informed of a parts unavailability and assured that I would be contacted once the necessary components arrived. Regrettably, no such communication was ever received. The issue persisted unabated throughout 2024, prompting a second visit to Lakeland Regal Honda. During this subsequent appointment, the service department acknowledged the ongoing problem, noting it as a prevalent concern among several customers. I was informed that the component in question, reportedly related to the axle assembly, was currently on backorder and that the dealership was awaiting a factory shipment from Honda. Once again, I was promised a follow-up, a commitment that, unfortunately, was not fulfilled. The situation has now extended to April 8, 2026, nearly two years since the initial report. Upon contacting Lakeland Regal Honda once more, I was advised that the dealership was no longer authorized to procure the necessary parts for this specific issue and that I should direct my inquiries to Honda corporate services. This directive was particularly frustrating, as I had already undertaken this action previously, only to be informed that the part remained on backorder and that I would be contacted. On April 8, 2026, I again contacted Honda corporate. A representative recorded my details and assured me the matter would be escalated to a case management .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729918April 8, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION, SUSPENSION
The contact owns a 2024 Honda Prologue. The contact stated that while reversing, the rear-view camera screen was blank. The contact stated that the battery was not fully charged. Additionally, while making a left turn, there was an abnormal clicking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer several times. The contact was informed that the front axle needed to be replaced. The contact was advised not to fully charge the battery. The vehicle was not repaired. The contact was informed that the Warranty Department had to approve the request for a loaner vehicle, to allow the repairs to be performed. The contact stated that the request was submitted in December 2025, however the vehicle was still not repaired. The contact received notification of NHTSA Campaign Number: 26V112000 (Back Over Prevention, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729743April 7, 2026
ELECTRICAL SYSTEM
Upon start-up the driver display was off, showing no information. Center infotainment display remained on. Attempted infotainment reset by pressing and holding the hang-up call button on the steering wheel, and after approximately 30 seconds the infotainment display turned off, driver display remained off. Shutdown and started car, both screens remained off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729593April 7, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On April 5, 2026, I was stopped at a busy intersection waiting to turn left. When I proceeded through the light, the car's sensor suddenly went off and the car braked violently. I thought I had hit something in the road. (I was driving in one pedal mode). There was nothing in the road, and I had not collided with anything. The car just decided to brake because it incorrectly sensed something in my way. I was almost rear ended, and it was very frightening. My safety was at risk as well as the person behind me. I have an appointment with the service department at the dealership to address it. This car has been in for service 5 times in the 18 months I have leased it. I have complained to the dealer multiple times, and they have basically ignored me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729347April 6, 2026
POWER TRAIN, STEERING
There is a loud clicking sound coming from the front axle(s) while steering around corners. It began within 30 days of taking possession of the new vehicle in mid-April 2025 and has continued to this day, April 6, 2026 with 11k mileage on the car. Furthermore it has become progressively worse, whereby early on the steering had to be near the fully clocked left or right position, now it only has to be about 30% in either direction for the clicking to be audibly and vibrationally noticeable. Two Honda dealerships near Orlando FL have been informed of the issue as well as a case opened (and closed by Honda without my consent) Honda Auto Customer Service. No action has been taken to correct it. I am consistently advised it is a "known issue" and that the vehicle is "safe to drive". Long story short, Honda is well aware of the issue, but has completely failed to apprise its customer base of any pending solution. They are content to advise us to continue to operate the Prologue and suffer the issue. I've given Honda a year to correct it. I am now concerned to operate the vehicle for fear one or more of the front half shafts is going to come apart at speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729303April 5, 2026
UNKNOWN OR OTHER
The axle on the vehicle clicks when turning. Honda offered to replace the part and I took the vehicle in, only to be told that Honda is not fixing this part because it is a known defect with no fix. This was in December 2025. As of this date, no fix has been found. Additionally, the driver’s side window makes a ton of wind noise when driving over 30mph. Honda failed to find the cause for the issue and could not fix the car after having it for over a week in early 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729238April 5, 2026
POWER TRAIN
The CV axles on my vehicle are making a loud, rhythmic clicking noise, especially when accelerating or turning. This issue has become progressively worse and is now occurring during most driving maneuvers. My primary safety concern is a catastrophic mechanical failure where the axle could break or seize while the vehicle is in motion, leading to a sudden loss of power to the wheels or a potential loss of steering control. This poses a significant risk of a crash on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729205April 4, 2026
STEERING
I am the owner of a 2024 Honda Prologue Touring Sport Utility FWD 2WD. I am reporting a defect involving a clicking/ratcheting noise originating from the front CV joint/drive axle when turning the steering wheel, most notably during left turns and when the steering wheel auto-centers after a turn. The noise is consistent and reproducible. This is not an isolated issue — Honda itself acknowledged the problem in a December 19, 2025 Tech Line Summary Article applicable to all 2024–2026 Prologue vehicles, confirming a "clicking or ratcheting type noise when turning" caused by the front drive axles. Hundreds of other Prologue owners have filed identical complaints with the NHTSA. I have not yet had the vehicle repaired as replacement parts have been reported to be on extended backorder at dealerships nationwide, and multiple owners have reported the clicking returning after axle replacement, suggesting the replacement parts share the same defect. I am concerned this defect poses a safety risk, as the clicking has grown more pronounced over time and the integrity of the CV joint/axle directly affects vehicle control during turning. I am requesting that NHTSA investigate this issue and compel Honda to issue a formal recall and supply properly redesigned replacement parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728998April 3, 2026
POWER TRAIN
Being an AWD. There is a load knocking sound when accelerating from a stop to 30 mph while turning left or right. The frequency happens every time under those conditions. With my experience this knocking sound is indicating a bad CV Joint, axle, or transfer case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728988April 3, 2026
SUSPENSION
Loud clicking or ratcheting sound coming from front suspension (ball joint/control arm/axel) that occurs when taking tight turns, left or right. Dealership said its not visibly broken after visual inspection, so there is no warranty coverage until Honda issues a formal recall or other directive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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