Honda Prologue Complaints

972 consumer complaints on file.

#11636510January 17, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
About two weeks into having my Honda prologue. I started noticing a clicking sound. Every time I took sharp sharp turns my steering wheel is not centered. I took it to the dealer, thinking that it was a wheel misalignment. They told me that the alignment was in perfect shape I the steering wheel is still not Centered. when I drive. but dealer said they found no issues.... The rear crossing warning detects a person a lot of times even when there is no person behind the vehicle, it makes a sudden stops. I have gotten whiplash because of how hard the breaking system abruptly stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636504January 17, 2025
SUSPENSION, STEERING
Vehicle is making a clicking noise from the front end when making left or right turns and sometimes when reversing out of driveway and turning left or right. Dealership inspected the vehicle, confirmed the front axles were clicking, and special ordered driveshaft parts. The parts are backordered due to a nationwide shortage because of the same defect found on multiple 2024 Honda Prologues. The dealership stated that it's been an issue that many other Prologue owners have come in for, and there is no resolution other than replacing the parts. The vehicle had about 7000 miles on it when the problem started. There were no warning lamps or messages displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636503January 17, 2025
UNKNOWN OR OTHER, STRUCTURE:BODY
HondaLink app has major defects which impact safety and operation of the vehicle. Locking and unlocking the doors via the app doesn't work half the time. This causes a safety issue to access the vehicle if my keys are not readily available. Additionally the app notifies me that my charging is complete on the vehicle when it in fact is not charged to the set charging level. This could cause issues with operation of the vehicle if someone stops charging when receiving this notification. This could cause the vehicle to not have sufficient battery upon using the vehicle. Additionally, the tire pressure readout shown in the app doesn't work half the time. The app has a very long response time to do most tasks, or times out meaning the task doesn't complete. Additionally, there is a wind noise developing with the vehicle when driving around 35mph or greater, it is loud when driving the vehicle and sounds like the drivers window is cracked open, however it is not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636489January 17, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The steering doesn't return to the center after a hard turn. This requires me to manually return the steering to a neutral forward setup. Additionally, when it's rainy, the emergency rear braking is overly sensitive and will randomly activate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636469January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When I reverse, from leaving home at our garage, multiple times the car will apply the brakes. It thinks there is something or someone behind me and applies the brakes to avoid hitting something. I ended up turning off the rear braking setting. I was also cruising along on the highway at 70MPH when the car turned off the the system. It shocked me because I wasn't expecting the gas pedal to be let up. It seemed like the car thought there was another car in front of me even though there were no cars for at least 3/4 mile . It turned off the front collision system. The sensors seem sensitive even though I cleaned the sensor/radar on the front windshield, the front camera, rear camera and the side door cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636464January 17, 2025
SUSPENSION, STEERING
Axels makes clicking noise at the CV Joint when turning. Vehicle has less than 3,000 miles on it. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636461January 17, 2025
UNKNOWN OR OTHER
Clicking sound heard when turning right or left at approximately 300 miles. No warning lights were on during the events. I brought it to dealership and after a test drive, was told it's an axle and will take 2 weeks to get in. I was informed it is safe to drive in the meantime. It has not been inspected by the manufacturer, police or insurance representative. Only the dealership, so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636457January 17, 2025
SERVICE BRAKES
Took delivery of vehicle 11/19/24. Had the vehicle 10 days. Let another vehicle out of the driveway & upon pulling back in got "brake system failure" alert and the car would not stop rolling not matter how hard I hit the brake. I had to push the brake button. The "one pedal driving unavailable" alert also came on. Towed to dealership same day(11/29/24). They tell me it's a software update, but their system won't connect to the car because they need a software update. Finally get the vehicle back on 12/11/24. FOUR DAYS LATER & the same problem again. Brake system failure, one pedal driving & service stabilitrak alerts come on while going to leave my house. Towed again the next morning(12/16/24). Brake booster ordered 12/17 with no ETA. 2 days go by with no communication from them. I ask what's up. Still no ETA. I mention lawyer on Monday the 22nd & wow my part is there on Tuesday! Tells me car will be fixed by 12/27. That day comes only for them to tell me their system isn't working again to program the car. I file a case with Honda. I hear nothing from the dealership again until 1/8/25. I filed lemon law on 1/7. I hear nothing from service again until 1/13 just more excuses & about engineers coming to look at the car and ordering a new module. Get another message from them today that the car can be picked up(1/17/25). I cannot wait to get rid of this vehicle. I do not feel safe driving it anymore especially with 2 children. Luckily I was not on a highway or far from home when these brake failures occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636450January 17, 2025
STEERING, SUSPENSION
Leaking Cv joint causing clicking when making a tight turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636437January 17, 2025
STEERING, ELECTRICAL SYSTEM
Unknown other than noise and knocking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636436January 17, 2025
UNKNOWN OR OTHER
The Honda link app frequently does not connect to my iPhone to remotely unlock my car. If I am locked out with the keys inside I would not safely get into the vehicle. I hope Honda will fix this issue. The HondaLink app is basically terrible and I give up with the connection after several attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636435January 17, 2025
STEERING
There is a clicking noise that started when turning left. The sound comes from the front of the vehicle. I think it's tied to the steering, because it changes with me turning the steering wheel. I have not contacted the dealer as according to online information there's no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636432January 17, 2025
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car has only 4,000 miles and the CV axels make a grinding noise when turning. Also the emergency braking will randomly go off when reversing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636426January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
The car just emergency brakes for no reason. This is an issue because what it decides to break one day while another car is near by or I am on the highway. Also, there is a cv joint clicking issue and there was a red car with a ! That popped up too, when I took it to the dealership they were no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636423January 17, 2025
POWER TRAIN, STEERING, SUSPENSION
The car makes a clicking noise when turning left or right under acceleration or deceleration. The seems to be a low droning sound when turning right at moderate speed. No lamps or messages of any error is displayed. Dealer inspected and confined the noise but did not specify a permanent fix. The back order part to attempt repair is a driver's CV axle. The part is said to be back ordered about 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636421January 17, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
My brakes were mushy when braking. Warning notices on the dash for servicing brakes and other related brake systems came up. At one point I couldn't come to a full stop. Issue first noticed 9/26/24. Dropped the car off at the dealer 10/8/24 and it sat for four months waiting the brake master cylinder. Picked up on 1/9/25. So far the brakes are working fine. I am now noticing a clicking sound coming from the front end when steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636417January 17, 2025
STEERING, SUSPENSION, UNKNOWN OR OTHER
Vehicle makes clicking noise in driver side front wheel area when making a sharp left turn and moving vehicle from a stopped or parked position. Vehicle was taken to dealership for inspection and was told by dealership that the issue was compared to a "known good" vehicle which reproduced the same sound. Dealership said this is considered normal. Dealership test drove vehicle with me and confirmed hearing the noise. This issue is potentially a faulty axle and or CV. This is potentially a safety risk as a can cause unstable driving, resulting in injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636415January 17, 2025
STEERING
Sterring does not return to center when coming out of a turn. This is a MAJOR safety issue. I could be forced off the road or worse, into another vehicle or pedestrian if I am not quick to force the car to straighten out. Has not been inspected. I was informed this is a known issue by the dealer. No warning lamps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636414January 17, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will stop abruptly even when simply reversing out of my garage when there are no obstacles behind me. This poses a safety risk to me and others. Car has not been inspected. I was told by the dealer this is a known complaint. No warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636413January 17, 2025
STEERING
When coming out of a corner, the steering does not return to center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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