Honda Prologue Complaints

972 consumer complaints on file.

#11637698January 22, 2025
UNKNOWN OR OTHER
When turning right, a clicking sound comes from the front end of the vehicle. 3862 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637694January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
With reverse alert and notifications on, the vehicle violently brakes when there is nothing in the way
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637689January 22, 2025
ELECTRICAL SYSTEM, SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS
I got the high voltage battery warning error on my dashboard after one random night of charging. The error doesn’t go away after 3 days and at times, the vehicle could not charge. I contacted my salesman and he suggested a hard reset which involved turning off the car and keeping the car fobs at least 20ft away, which worked. However I’m still concerned there is an issue with the battery. The memory seat setting doesn’t connect to the profiles. It randomly picks between 1 and 2 whenever the car turns on. Guest profiles can’t have their name saved unless their Google account is connected. The speaker rattles when volume is higher than 20%. There’s a knocking/clicking sound whenever I steer left or right. I called the dealership on 1/22/25 but was told it is not an issue. The vehicle has about 800mi on it. Front and rear collision warning sensors are too sensitive. The default settings for both are “alert and brake” which had led to random braking when backing out of a parking spot AND random braking when I was driving on the road. Luckily no accidents occurred and I have turned both to alerts only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637669January 22, 2025
UNKNOWN OR OTHER
When you mark a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637666January 22, 2025
ELECTRICAL SYSTEM
All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637661January 22, 2025
SUSPENSION, STEERING
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637643January 22, 2025
UNKNOWN OR OTHER
The axles make a bad clunking sound when performing sharp turns. Honda says it is “normal” yet the problem started after owning it for some time. Also, not every car (Honda or otherwise) has this “normal” behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637641January 22, 2025
SUSPENSION
Loud clicking noise in front end when making hard turns. Suspect CV joint or related front axle issue. Have confirmed noise with dealer, no solution offered yet. A failed CV joint or axle poses a safety issue, particularly at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637621January 22, 2025
UNKNOWN OR OTHER
My boyfriend went to charge the car and it stopped and gave a high voltage message and then the heat stopped working so next day day took it to the dealer and they said they ruled out the battery but there is a component that is broken allowing the coolant to cool off battery. The have no ETA ON THE PART. I purchased this car on December 18, 2024 and here we are a Lil over 30 days and it's in the shop. I have seen on forums alot of people experiencing same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637619January 22, 2025
SUSPENSION, UNKNOWN OR OTHER
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637580January 22, 2025
STEERING
Vehicle makes a clicking noise when making a right turn. I believe it has done it a few times when making a left turn, but it seems to do it constantly when making a right turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637575January 22, 2025
SERVICE BRAKES, STEERING
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637567January 22, 2025
STEERING
There is a clicking sound in the axel when making a sharp left turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637547January 22, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637531January 21, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
There is clicking in what I believe are the CV axles while turning left and right. The heat does not work in the blistering cold which causes loss of visibility since the defrost won’t work. When this happens the vehicle gives a red warning light indicating “service high voltage system/battery.” I have taken it into the dealership 3 times now for the same reasons and each time they can’t diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637523January 21, 2025
STEERING
When I take sharp turns the passenger side has a loud clicking sound. It's concerning after less than 600 miles there is a loud clicking sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637518January 21, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES, ENGINE
The car had an error with a front safety camera, the car stopped in the middle of an intersection and I had to coast into the nearest parking lot. The error cleared it self but Honda was of no help. The dealers do not know how to fix the cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637517January 21, 2025
SERVICE BRAKES, STEERING
On a cold day the vehicle's baking system failed. It was would not move more than 62MPH and would not function. When dealer was contacted no assistance was given until Honda Corporation got involved. The problem cleared up on its own and I was advised that it should be fine at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637516January 21, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING, SERVICE BRAKES
Whenever it gets cold, the car will being to experience brake systems failure, it was suddenly only go 62MPH. On this particular occasion, the car died in the middle of the street, thus blocking the street and causing a police response. Contacted Honda Support and they advised it would be up to 2 hours to get it towed out of there. Police called their own tow truck, the tow trucks had issues with it not going into Transport Mode and stuck parking break. It was brought to the dealer for repair. I believe the car is not safe because there has been several failures of this nature during the cold and other general system failures that appear to be computer related. More than likely police information item is on file.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637485January 21, 2025
ELECTRICAL SYSTEM
All of sudden these 3 errors started showing on the car dashboard: 1. Service High Voltage System 2. Reduced Acceleration Drive with Care 3. Service Vehicle Soon When try to charge the vehicle, car was unable to charge with this error on the dashboard "Unable to Charge, Service charging station". Currently car is in Honda Service station since Jan 13th 2025. I received an update from the service coordinator that car is having an issue with the AC system and Honda is aware of this issue but there is no ETA on/or how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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