Honda Prologue Complaints

972 consumer complaints on file.

#11643212February 17, 2025
UNKNOWN OR OTHER
When I turn left or right from a complete stop it makes a clicking noise. I believe it is the CV joints. I brought it into Honda for them to look at. They know about the issue but don't have a fix for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643092February 17, 2025
SUSPENSION
When making a sharp turn out of a parking lot I noticed a ticking or popping sound coming from the wheels. This was replicated a couple of times but not consistently. If the part is defective it could cause loss of control of the vehicle while turning. This issues has not been reproduced by the dealer nor has it been inspected. No warning lamps or messages appeared prior to or after the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643007February 16, 2025
VISIBILITY/WIPER
While driving during a rain & snowstorm, the front windshield wiper stopped working completely all of a sudden. Adjusting the dials on the left stalk did nothing. The rear wiper worked perfectly throughout this incident. It is available for inspection. After the car was turned off and back on (of course during a stop), finally the front wiper started working again. Without the front wiper, any precipitation or dust makes safe driving impossible, greatly increasing the risk to myself, other drivers, pedestrians, and property. I have not taken it in for service as I do not know how to trigger / reproduce it again. There were zero messages / lamps / other symptoms. The screens did not give any alerts nor messages regarding any malfunction: the front wiper dial simply did nothing. For reference, this is the Elite trim with ~1000+ miles. Automatic wipers were off (and have been for many days now—they were too unreliable & confusing).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642988February 16, 2025
SUSPENSION
When making a hard turn from a complete stop most of the time there is a clicking or knocking noise through the tightest part of the turn. The noise is louder the colder it is outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642898February 15, 2025
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car braked extremely hard causing whiplash twice even though there was ample room. This has happened multiple times. Reported that it is normal by dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642809February 14, 2025
SUSPENSION
There is a problem with all Prologues with the CV axels. Mine has had an issue for awhile and I brought it too a Honda dealership and they said no fix for it. Anyone that has had it replaced is still having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642753February 14, 2025
STEERING, FUEL/PROPULSION SYSTEM
When accelerating into a turn from a complete stop, left turn or right turn, there is a knocking sound coming from the cv joint. Vehicle made this sound when driving off the lot brand new. Vehicle also experienced a battery fault error/reduced propulsion warning at 700 miles and is currently at the dealer to investigate. The error alternates with the battery fault light indicating a fault with the high voltage battery and the propulsion power is limited light. This error occurred after preconditioning at 30% battery charge in 32 degree weather. The vehicle warmed up the interior but displayed the message as soon as I put the car into reverse gear. Both of these issues are safety issues in potential loss of steering and loss of propulsion power on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642703February 14, 2025
SUSPENSION
When accelerating from a stop, knocking clicking noises can be heard. At first, it was only while making a left turn, but now it can be heard when turning in either direction or going straight. It only happens at low speeds. This puts my safety and the safety of others at risk because a failure could result in loss of power to the wheel and/or control of the vehicle. The problem has been confirmed by the dealer and at first, I was told it here was no fix. I was also told it was normal for this vehicle. I completed a survey about my experience with the service department, and received a message that Honda identified a fix and that axles are on back order. No warning messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642672February 14, 2025
POWER TRAIN
Drove off the dealer lot with a brand new prologue with 31 miles on the odometer. Taking a left hand turn out of the dealer lot, I immediately hear a clicking/clunking noise coming from the front end. It’s my understanding that this is due to a CV joint in the drivetrain. Honda does not have a solution available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642550February 13, 2025
SUSPENSION, STEERING
Loud clicking from left side of the vehicle when making a right hand turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642466February 13, 2025
STEERING
CV axle clicking and loud noise coming from axles while braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642450February 13, 2025
STEERING, WHEELS
CV joint pops extremely loud when turning left or right! Louder in cold. Loud rattling in interior of vehicle when going higher speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642415February 13, 2025
POWER TRAIN
Front differential is making loud clicking noises when turning right and is failing according to service center but Honda has no remedy for this and they can't assure me that it is safe to drive in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642391February 12, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a stop sign into a busy road where I would have for sure gotten into a bad accident. Not informing the driver that this fault also disables one-pedal driving is extremely hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642388February 12, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I have had my prologue for about two months now and have noticed that I receive a warning about reduced acceleration "randomly." I say “randomly” because I’ve observed that it appears during two specific situations. I get that warning whenever I’m low (less than 20%), so this is not random as it seems consistent. The other time this occurs is when I am driving or just starting my car (the battery percentage doesn’t matter, as it happens when it’s between 30% and 80%. Also, it happens when the temperature is below and above freezing). However, the latter situation occurs randomly and seems to happen more frequently while driving, though it also occurs when I am just starting the car. On top of that, the Forward Collision Warning system is extremely sensitive and has caused the car to brake hard unnecessarily on me with and without Adaptive Cruise Control enabled. Sometimes it even warns me of something that isn't even there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642365February 12, 2025
VISIBILITY/WIPER
While driving it started raining and I attempted to turn the windshield wiper on. The control knob was unresponsive. Rear wiper control worked. Checked the front wiper again - unresponsive in all positionsl. Fortunately I was able to pull my vehicle to the side of the road while I still had visibility, turn the car off, turn the car on, and then the wiper control was functional again. If this had happened during a sudden downpour on the freeway it could have been much worse. For reference - I keep the automatic wiper setting on OFF. I did not troubleshoot enabling the automatic wiper setting during the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642088February 11, 2025
SUSPENSION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642062February 11, 2025
SUSPENSION
Both front and rear axles are faulty. The make clunking noises when you make a 90 degree turn. The dealership says the car is safe but this is a bad experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642001February 11, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle's backup sensors exhibit excessive sensitivity when reversing from a garage or parking space. My vehicle engaged the emergency brakes automatically despite the absence of nearby cars or pedestrian obstacles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641803February 10, 2025
ELECTRICAL SYSTEM
Multiple warnings came on dash -Service vehicle soon -Service high voltage -Reduce acceleration with care -Car with exclamation, batteries with exclamation, sing battery and a turtle. -Car unable to charge On-Demand Diagnostic information from on star. The Hybrid/Electric vehicle powertrain controller requested malfunction indicator lamp illumination, please refer to codes from VICM The Lithium-Ion battery is not performing as expected. An issue has been detected in the battery conditioning system which provides heating and cooling for the battery pack on your electric vehicle to ensure efficient operating conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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