Honda Prologue Complaints

972 consumer complaints on file.

#11648500March 15, 2025
POWER TRAIN
My vehicle makes a loud clicking noise as I accelerate while turning left or right. Sounds like worn cv joints. It started making the noise a month after I purchased the vehicle brand new. Honda does not have replacement axles and told me to keep driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648446March 15, 2025
STEERING, SUSPENSION
Immediately after taking ownership of my 2024 Honda Prologue, I noticed the vehicle makes a knocking sound when accelerating through sharp turns. I notice it everyday when leaving my driveway. I've done research on this issue and found that many Prologue owners in private forums have experienced similar issues and it was diagnosed as faulty axles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648368March 14, 2025
STEERING
Clicking from CVT joint when making sharp turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648353March 14, 2025
STEERING, POWER TRAIN, SUSPENSION
My 2024 Prologue with approximately 3,000 miles has a clunking sound in front of car and noticeable jerk on acceleration. It developed with 1300 miles and was "repaired" by dealer, who claimed it was a loose battery mount. Problem returned within 1000 miles and is getting worse. Dealer now says it is right front axle and part is on backorder. Fundamental safety part crucial to control for car. If the axle is a problem it is a fundamental and incredibly important part that has been in development since approximately 100,000 BC. There should not be an axle problem with a brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648322March 14, 2025
STEERING, SUSPENSION
Vehicle Drive Shaft makes clicking noise at the CV Joint and motion irregularities/bumps on turns over flat surfaces, much worse over wider turns at any speed. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There are no codes on dashboards to otherwise diagnose or indicate problems. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft, although vehicle also demonstrates sharp bumps/jumps briefly when issue arises even on flat paved surfaces. Still says to drive due to backordered parts with no resolution. Vehicle had less than 1200 miles on it when problem arose, and clicking/booming, whiplash on turns, and rough+noticeable bumps have only increased since during drives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648215March 13, 2025
EXTERIOR LIGHTING, VISIBILITY/WIPER
Visibility when backing up during low light conditions is dangerous. Back up camera is very dim and can result in accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648166March 13, 2025
ELECTRICAL SYSTEM
Component/System Failure: The high-voltage battery system in my 2024 Honda Prologue failed. According to the Honda service center, the battery needs to be replaced. The vehicle is currently at the dealership, not ETA when the part will arrive or when will I get my car back. Safety Risks: The failure prevented the vehicle from charging, which could have left me stranded. Additionally, the system displayed multiple warnings, and since this is an EV, a malfunctioning high-voltage battery poses a potential fire or electrical hazard. The car was not drivable due to the severity of the issue. Problem Confirmation: The issue has been confirmed by the Honda dealership, which diagnosed the high-voltage battery as the cause of failure. They recommended a full battery replacement. Inspection by Others: The vehicle has only been inspected by Honda service technicians at my local dealership. It has not been reviewed by the manufacturer directly, law enforcement, or an insurance representative. Warnings and Symptoms: The failure first occurred two days ago when I attempted to charge the vehicle at home, but it would not charge. Multiple warning messages appeared on the dashboard, including: "Service High Voltage System" "Service Engine Soon" A red car icon with an exclamation mark I attempted multiple times to charge, but the vehicle continued displaying the same warnings. The next day, I brought it to the Honda dealership, where they confirmed the high-voltage battery issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648131March 13, 2025
UNKNOWN OR OTHER
Both front CV axels clicking, causing hard turning and need replacement. Dealer does not have part to replace (on critical back order). Honda Motors stating car is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647844March 12, 2025
ELECTRICAL SYSTEM
Service High Voltage System warning. Have had this come up on my car and I have seen that this issue has happened to many Prologue owners. The issue is with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647583March 11, 2025
STRUCTURE:BODY
Excessive wind noise and I can feel a breeze coming from the driver side door. Has been like that since new. Not at all what I expected from a supposed $60k car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647576March 11, 2025
UNKNOWN OR OTHER
The Honda link app is unusable. It constantly says unavailable when trying to remotely start or lock the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647380March 10, 2025
STEERING, SUSPENSION
When turning there is a loud clacking noise coming from front suspension or steering. Seems to be worse when temperature is cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647356March 10, 2025
WHEELS
CV joints click when turning. Both right and left. Happens from a standing start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647310March 10, 2025
SERVICE BRAKES
Brake system failure message and car was exremely hard to stop. I had to stand on the brake pedal to get the car to stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647260March 9, 2025
ELECTRICAL SYSTEM
On February 25, 2025 my car decided to throw the code that said service high voltage system. I was on my way to drive my son to school. I have been driving for about two minutes and then the code showed up I called my dealership at 10 AM that morning and told them what was going on. They told me to come down there and they will take a look at the car. I bought this car on February 14, 2025. It has 370 miles on it at the time when I got to the dealership the first person turned me back and said that they couldn’t do anything because on the way to the dealership, the code went away. I left the dealership went to charge my car. It charged for 3% at the public charger and then it shut off. I went back to the dealership and this time they kept my car because the code was on when I arrived and the other guy apparently made a mistake and sent me home when he wasn’t supposed to. I got a loaner. I finally got my car back on March 8, 2025. I drove it a little bit yesterday and then I drove it a little bit more today which is march 9, 2025 my day was winding down so I figured I would go to target and get what I needed and charge my car while I was there. I went to the public charger. The car charge for about three or 4% and then it shut off I got the alert on my phone so now I must go back to the dealership when they open because today is Sunday and take my car back there. The code is now back on the car. apparently, while at the dealership, they couldn’t see anything while they had the car the code wasn’t showing up and then the dealership said that they had the Honda engineers look at the car and talk to him about it, and they couldn’t find anything wrong and they told me to bring it back in if it happens so I guess that’s what I’ll do currently the car has about 430 miles on it. I got it back and it had 390 something miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647249March 9, 2025
SERVICE BRAKES, POWER TRAIN
All lights related to brakes lighted up on a dashboard ( and message to take it to Dealer). Took it to Dealer. Car is in the shop for over 5 weeks and they can't figure it out what's wrong. They've replaced brake booster (twice!!!!!) and that didn't fix it... Now replacing front calipers. On top of that cv axle is clicking terrible and they can't replace it because it's on long Backorder ( I'm waiting over 2 months for it already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647223March 9, 2025
ELECTRICAL SYSTEM
Mild weather, 48 degrees. driving home at night. Lights on dash start to go off: "Service vehicle soon" "Reduced Acceleration Drive with Care" "Service High voltage" "Unable to charge" Heat stopped working and vehicle unable to charge. Brought into service the morning after and waiting for service department to get in touch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647220March 9, 2025
ELECTRICAL SYSTEM
Rear back up camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647192March 9, 2025
ELECTRICAL SYSTEM
“Charge Door Open” warning appears on dashboard when the charge door is completely closed. This warning appears incessantly while driving. Additionally, “Service High Voltage Charging System” appears along with the “Charge Door Open” warning. The problem is documented on video at 780 miles on the odometer. These warnings occurred at low speed driving between 30 and 35 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647070March 7, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The battery failed at 2k miles and needed to be replaced. Both axles need to be replaced due to failed CV joint. There is clicking with turns. When backing up, emergency braking engages and leads us to stop in the middle of busy roads. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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