Honda Prologue Complaints

972 consumer complaints on file.

#11702071November 30, 2025
POWER TRAIN, STEERING, SUSPENSION
The vehicle makes a noticeable clicking sound when making routine left and right turns. This noise is not coming from the cabin of the vehicle, but sounds like it's coming from the wheels/axles. I have observed some level of clicking sound during turns since I purchased the vehicle in May 2025, but with each passing month, the volume and frequency of the clicking has increased. I now feel unsafe making any turns at 90 degrees or greater as the steering feels insecure and sounds indicate possible hazard/parts failure during vehicle operation. Almost all turns feel as though they are pushing the vehicle to the limit and I fear the parts/joints will fail while the vehicle is in operation. U-Turns are nearly out of the question. If a vehicle cannot safely and effectively make a greater degree of turn, then the turning radius should not allow a driver to put the vehicle into that position. However, for this vehicle, it seems almost any turning at all would then be completely impossible. As the car is still new and well within warranty, I will be taking it to my dealership for inspection and repair. The vehicle has never been in any type of collision or accident of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701967November 29, 2025
UNKNOWN OR OTHER
HondaLink does not work. I cannot rely on the app to charge or use any functionality of the app. I have to use other charging apps to charge my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701966November 29, 2025
STEERING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Cv joints clicking. Local Honda service department is aware of the problem, but no fix for it. Service high voltage battery with reduced power. This just came up that limits driving. Heater stopped working. Infotainment center will black out on and off every time I turn on the car. Very dangerous when I forget and I’m backing out of my garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701960November 28, 2025
ELECTRICAL SYSTEM
Dashboard warning "High Voltage System Service Soon" came on while driving. Phoned dealer. Made service appointment. Started car and warning notice had disappeared. Drove car to dealer, who checked and told me there were "multiple error codes relating to various electrical issues" and "the case is going to be elevated to Honda's tech/engineering team." The car will be at the dealership for 7 days at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701944November 28, 2025
ELECTRICAL SYSTEM, STEERING
ve had the 2024 Honda Prologue in for repair for service high voltage system 5 times. The car was purchased on 20 Jan 25, the first time was on 17March 25 and the car had 1880 miles, the second time was on 13 Oct 25 and the car had 7141 miles, the third time was on 23 Oct 25 and the car had 7357 miles, the 4th time was on Nov 3 and the car had 7421 miles,the 5 times was on 17 Nov 25. With the service high voltage system problem it affects the charging ability of the car, the max charge I can get is 25% which vives me a driving range of 70 miles. When the car was in for the 5th visit they also had to replace the driver side front axel because of bad cv joint,they also found the passangers side front axle was s also bad but could not replace it because of back order on parts with no ETA. Both of thse a re safety issues, not knowinf if the front end might collapse or if I get the service high voltage system warning when I am not near a charging facility. I feel that I am a prisoner to this car and am afraid to drive it far from home. What I understand is that Honda is not making any serious effort to fix these problems. i beleive it will take a few deaths before Honda steps up and takes responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701793November 27, 2025
SUSPENSION
CV joint clicking. Both had to get replaced at 5K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701712November 26, 2025
VISIBILITY/WIPER
Back up camera at night is extremely dark and visibility is near zero if there are no additional external light sources. This poses a safety risk as we are unable to see what's behind the vehicle. The vehicle has integrated LED lights and we are unable to upgrade the bulbs to be brighter. Either the night time mode for the camera isn't activating or the lights are too dim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701618November 26, 2025
UNKNOWN OR OTHER
When you turn on Reverse at night, the back up camera is so dark it is hard to see if it’s not fully lit outside by other means. Either the camera needs to be better quality for night viewing or another lighting source should be added to see safely. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701601November 25, 2025
EXTERIOR LIGHTING, VISIBILITY/WIPER
The backup lights are too dim to safely see where you are going when in reverse at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701587November 25, 2025
EXTERIOR LIGHTING
Reverse camera and the associated lights are VERY dim. It is very difficult to see out the rear camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701561November 25, 2025
UNKNOWN OR OTHER
The rear view camera display is too dark at night and does not provide adequate ability to see objects while reversing. This increases the chance of accidents or damage to the vehicle. The white reverse lights are not sufficient to provide lighting and the display does not have enough brightness and contrast. I have turned up the brightness to the maximum setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701503November 25, 2025
STEERING, SUSPENSION
When driving vehicle noticed clicking noise in front passenger cv axle, it was a constant issue when turning to the right or left. Took to dealership they were able to replicate the issue and ordered the replacement part. Part took 7 days to arrive and was subsequently installed onto the vehicle causing the issue to go away. Recently the front driver side CV Axle has started to make the same noise when turning left. Dealership was unable to replicate and refused to fix. Car had 6000 miles on it when issue first happened. Front Driver side CV Axle happened around 8000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701351November 24, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
1. Parking sensors will go off at the most random times. The most common is when I’m at a standstill at a traffic light and the front parking sensors will start beeping as if I am as close as possible or about to hit an o next in front of me. 2. Rear parking sensors consistently alert and beep when there is nothing behind me. For instance I was backing out of a parking spot with no cross traffic or anything behind me. As I was trying to back out it slammed the breaks and came to a sudden stop. It did this again until I pulled the car back into the parking spot and backed out again. This will also happen when I am backing the car into and out of my garage. I don’t have anything beside me or within the guide lines but it will out of nowhere come to a sudden stop and not let me back up anymore. 3. I had one instance of emergency breaking. We were coming to a stop when out of nowhere the emergency breaking stopped the vehicle. We were at a slow rate of speed at this time. Maybe 10mph when it slammed the breaks on to come to a complete stop about 10 yards behind the vehicle in front of me. It did this twice within a few second period causing a motorist behind me to almost hit me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701285November 24, 2025
SUSPENSION, STEERING, ELECTRICAL SYSTEM
I got my honda prologue in may 2024, brand new. I have since had it into the shop about to be for the 2nd time due to clicking when i turn . CV JOINTS . they replaced all of them in 9/25 and now again in 11/25... not even 3 months later. I currently also have issues with the mileage, i used to get 260 when i would charge to 80% not i only get 230 if i am lucky. Also , my temp gauges tend of be wrong. along with my mileage showing i have more than i start driving and it goes down by 10-15 miles.... This car is worthless and the constant issues witht he CV JOINTS needs to be recalled so our cars can get bought back .. this is causing more issues for the owners than it needs to be
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701193November 24, 2025
POWER TRAIN
During turns to the left, there is a noticeable "clicking" sound that I can hear inside the cabin. I have not heard the noise when turning right. Research I've done seems to indicate this may be a CV joint issue on the vehicle. I am going to take it in for service shortly, but since it appears to be common among other vehicles of the same type I decided to file a report for tracking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701154November 24, 2025
ELECTRICAL SYSTEM
While driving I received a warning that said “ service high voltage system” that came up on my dashboard. I have had my vehicle just for a couple of months and this is the second issue that I am having with the vehicle since purchasing it. I have taken it back to Honda who is now telling me that they have to do some tests to try and figure out the issue which seems to be a know issue which some forums show that may effect the heating system or cause you to need a complete battery replacement. I have my vehicle in service now waiting to see what the issue is but but for a brand new vehicle there has to be an even bigger problem if the issue is happening not only on my vehicle but on its sister vehicles as well the made by Chevy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701150November 24, 2025
STEERING
When turning right or left the vehicle is making a clicking sound. When I first got the vehicle within a month of ownership it made this sound prior to me making my first payment. I took it to the dealership for assessment and they said that there was an issue with the axle. They replaced both front axles but less than 3 months later the sound is back and I have taken my vehicle back to Honda. They told me that they have to contact corporate to see how Honda will want to handle the issue. I have literally only made 4 payments since having the vehicle. There seems to be a major issue that has been called out on Reddit forums however no one seems to be reporting the issue properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701128November 24, 2025
UNKNOWN OR OTHER
Clicking noise while truning the vehicle at low speed. The sound seems to be coming from CV joints from front axles. Early on, I did not pay much attention becuase the there were a small number of clicking sound. But as the time has passed, I hear clicking sound has become more prominent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701006November 22, 2025
POWER TRAIN
Bad Axle causing car to mange click noise when turning left or right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700328November 19, 2025
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2025 Honda Prologue. The contact stated that upon entering a parking lot at 5 MPH, the contact was attempting to park into a charging station. As the contact depressed the brake pedal, the vehicle failed to stop without warning. The contact repeatedly depressed the brake pedal as the vehicle accelerated and hit a tree. The air bags did not deploy upon impact as the contact's glasses flew off upon impact with the tree. The contact called the authorities, who informed her that they would not come to the scene if there were no injuries or damage to the tree. A police report was not filed. The contact sustained mental anguish and soreness in her collarbone, neck, and back. The contact later sought medical attention at an urgent care facility for her injuries. The vehicle was towed to the dealer, where the contact was informed that the vehicle's computer was offline due to the accident, and the only codes that could be retrieved were codes related to the accident. The contact was informed that until the vehicle has been repaired for the front end damage, they would not be diagnose the cause of the brake failure. The manufacturer was notified of the accident and a case was filed. The vehicle was not repaired. The failure mileage was 2,035
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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