Honda Pilot Complaints

9,418 consumer complaints on file.

#10681966February 8, 2015
WHEELS
TIRES WEARING ODD DOWN THE MIDDLE OF THE TREAD, NO TRACTION ON WET ROADS IN RAIN. TWO FRONT TIRES REPLACED AND FRONT ALIGNMENT. SHOULD NOT HAVE TO PURCHASE NEW TIRES WITH LESS THAN 3,000 MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681969February 8, 2015
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
RATHER THAN TAKE VEHICLE BACK TO DEALERSHIP, DECIDED TO TRY LOCAL SHOP INSTEAD. CLICKING & POPPING NOISE CONTINUE IN STEERING WHEN TURNING LEFT. SOUND GETTING WORSE AND CAN NOW HEAR IN A PARKING LOT WHEREAS BEFORE, WAS JUST TURNING ON ROADS. WAS TOLD BY LOCAL TECHNICIAN THAT SOUND COMING FROM INSIDE THE STEERING SHAFT AND WOULD COST UPWARDS OF $500 TO REPAIR. BLOWER MOTOR NEEDS REPLACING, PURCHASED NEW BATTERY, AND ALSO TOLD RIGHT FRONT CV AXLE LEAKING OIL, ANOTHER $400 TO REPLACE. SURPRISE SURPRISE, WAS TOLD AGAIN (THIRD TIME NOW HAVING OWNED THIS VEHICLE FOR JUST 4 YEARS) THAT THE FRONT ROTORS ARE WARPED AND THE FRONT BRAKE PADS DOWN TO 50%. TOTAL COST TO REPLACE AGAIN IS UPWARDS OF $600 PLUS LABOR. SERIOUSLY?! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681971February 8, 2015
POWER TRAIN
WHILE ACCELERATING ON THE GAS TO PICK UP SPEED THE TRANSMISSION SLIPPED AND HESITATED TO SHIFT TO A HIGHER GEAR, ONCE IT DID ENGAGE IT THEN SLIPPED AND DOWN SHIFTED CAUSING SPEED TO DECELERATE WHILE DRIVING BETWEEN 40-55 MPH. LATER THE D LIGHT CAME ON THE DASH AND THE TRANSMISSION CONTINUED TO SLIP AT VARIOUS SPEEDS AND AT TIMES DOWN SHIFT. HAD TRANSMISSION SERVICED AND THE TECHNICIAN RESET THE D DASH LIGHT AFTER DRIVING IT 3 DAYS PROBLEM HAS NOW STARTED TO OCCUR AGAIN AND LIGHT HAS AGAIN COME ON ON DASH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681736February 6, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681639February 5, 2015
SEATS
WHILE DRIVING DOWN THE ROAD THE BACK OF THE SEAT FELL OFF. MY HUSBAND BOUGHT THE REPLACEMENT CLIPS AND PUT IT BACK ON BUT IT CONTINUES TO FALL OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681645February 5, 2015
POWER TRAIN
WHILE DRIVING MY 2008 HONDA PILOT AT APPROXIMATELY 35 MILES AN HOUR THERE WAS A TERRIBLE SHUDDER IN THE TRANSMISSION AND IT LASTED FOR ABOUT 3 SECONDS . AT THAT TIME I LOST POWER AND LUCKILY I WASN'T CROSSING OVER AN INTERSECTION , OR ELSE I MIGHT NOT BE HERE TO DOCUMENT THIS. THIS OCCURRENCE HAS HAPPENED PROBABLY 6 TIMES A WEEK. THERE ARE OTHER PEOPLE THAT ARE HAVING THE SAME ISSUES AS I AM . WHY IS HONDA OF AMERICA NOT DOING ANYTHING ABOUT THIS ISSUE, EVEN THOUGH IT IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681470February 5, 2015
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, ENGINE
VSA,CHECK ENGINE LIGHTS CAME ON, LOOKS LIKE SAME PROBLEM 2005 PILOTS WERE RECALLED FOR. VEHICLE BRAKE ON ITS OWN, COMPLETE LOSS OF POWER, HAPPENED 2MONTHS A GO AND AGAIN 2/3/15. HAD TOWED TO SHOP TO HAVE SCANNED. VERY SCARY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680872February 3, 2015
VISIBILITY/WIPER
TL*THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE SUN ROOF WINDOW SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680859February 3, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680336February 1, 2015
ENGINE, POWER TRAIN
ON OUR WAY HOME TO NJ FROM A FAMILY TRIP TO CANADA WE STOPPED FOR A BATHROOM BREAK IN THE "MIDDLE OF NOWHERE" MAINE. THE CAR HESITATED TO GO WHEN STEPPING ON THE GAS. I MANAGED TO DRIVE DOWN THE ROAD, THE "TEMP" LIGHT WENT ON, THEN I PULLED OVER. I CHECKED THE FLUIDS....THE TRANSMISSION FLUID WAS MILKY RED. WE WERE LUCKY TO HAVE CELL PHONE SERVICE TO CALL FOR A TOW. I HAD MY FAMILY, WIFE AND TWO YOUNGER KIDS IN THE CAR. WE WAITED FOR OVER 30 MINUTES FOR THE TOW TRUCK TO ARRIVE, HE HAD TO CALL FOR TRANSPORT FOR MY FAMILY. WE MANAGED TO FIND A SERVICE CENTER THAT WAS WILLING STAY OPEN TO FIX OUR CAR. THE CAR NEEDED A NEW RADIATOR AND HAVE THE TRANSMISSION FLUSHED ($800), A VALVE BROKE SENDING COOLANT INTO THE TRANSMISSION. WE LEARNED THAT OTHER 2005 PILOTS HAD THE SAME PROBLEM OF WHICH THERE WAS A RECALL FOR THIS ISSUE ON THE 2004 PILOTS, HONDA WOULD NOT DO ANYTHING! (AS A SIDE NOTE, I HAD SOME SEAT LEATHER REPLACED AND THE COLOR MATCH WAS THAT OF A 2004 PILOT). SINCE THE DAY OF THE REPAIR THE TRANSMISSION IS VERY ROUGH/BUCKING WHILE SHIFTING GEARS. TO DATE, BESIDES ROUTINE MAINTENANCE, OIL CHANGES AND SMALL PARTS, I HAVE REPLACED THE TIMING BELT, STARTER, WATER PUMP, AND THE RADIATOR. TO HAVE THE TRANSMISSION REPLACED WOULD BE A VERY COSTLY REPAIR. THIS WAS OUR FAMILY TRAVEL CAR AND I NOW WILL ONLY TAKE THE CAR AROUND TOWN FOR FEAR THAT THE TRANSMISSION WILL GO. I WAS NOT IN THE MARKET FOR A NEW CAR BUT DUE TO THIS SITUATION I NEED TO GET RID OF THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679632January 29, 2015
STEERING
WE NEED A RECALL. SOME ONE PAY ATTENTION AND CARE ABOUT THIS BEFORE LIVES ARE LOST. STEERING VIBRATES VIOLENTLY AND SHAKES WHEN COMING TO A STOP. ALSO TURNING LEFT OR RIGHT RESULTS IN A POP/CLICK SOUND AND YOU CAN FEEL IN THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679705January 29, 2015
AIR BAGS
PASSENGER SIDE AIRBAG SHOULD BE COVERED AND REPLACED UNDER NHTSA RECALL 14V-700, MFR RECALL JM3 WHICH STATES THAT ANY VEHICLE EVER REGISTERED IN THE DESIGNATED HIGH HUMIDITY STATES, WHICH INCLUDES GEORGIA, IS SUBJECT TO THE RECALL. WHILE CURRENTLY A RESIDENT OF NORTH CAROLINA WE WERE PREVIOUSLY RESIDENTS OF GEORGIA WHERE THIS VEHICLE WAS REGISTERED. AS SUCH I CONTACTED A LOCAL HONDA DEALER WHO STATED THE DRIVER'S SIDE WAS COVERED BUT THE PASSENGER SIDE WAS NOT AND THEY REPLACED THE DRIVER'S SIDE UNIT. I AGAIN ASKED THEM TO REPLACE THE PASSENGER SIDE AND THEY SAID NO BUT TO CONTINUE TO WATCH FOR ADDITIONAL RECALLS. I THEN CONTACTED HONDA'S NATIONAL CUSTOMER SERVICE NUMBER AND OPENED A CASE INDICATING THAT MY VEHICLE WAS PREVIOUSLY REGISTERED IN GEORGIA AND REQUESTED THEY REPLACE IT AS A HAZARD AS DEFINED IN THE HONDA AND NHTSA RECALL. A WEEK LATER THEY ADVISED THAT THEY WOULD NOT REPLACE THE PASSENGER SIDE UNIT UNDER THE RECALL AND OFFERED NO EXPLANATION. I RECENTLY SENT AN EMAIL TO THE LOCAL DEALER'S SERVICE MANAGER REGARDING MY CONCERNS AND REQUESTING THEY HONOR THE RECALL BUT RECEIVED NO RESPONSE. IT MAKES NO SENSE THAT THEY WOULD CHANGE ONE SIDE DEEMED A SAFETY HAZARD BUT LEAVE THE PASSENGER IN A POTENTIALLY LETHAL SITUATION WHEN BOTH UNITS HAVE BEEN EXPOSED TO THE SAME HIGH HUMIDITY ENVIRONMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679846January 29, 2015
WHEELS, UNKNOWN OR OTHER, STEERING
ON THE 28TH OF OCTOBER, WHILE MY CAR WAS PARKED AT MY RESIDENCE A ENTERPRISE BOX TRUCK STRUCK THE DRIVER SIDE MY CAR CAUSING A SEVERE DAMAGE TO THE SIDE MIRROR, BUMPER AND THE WHEEL OF MY CAR. I CONTACTED ENTERPRISE OF THE SAID DAMAGE AND THEY APOLOGIZED AND MADE A RESERVATION FOR ME TO GO TO ONE OF THEIR LOCATION (UPPER DARBY) TO PICK UP A RENTAL CAR WHILE THEY MAKE AN ARRANGEMENT TO FIX MY CAR.THE AGENT ON THE PHONE TOLD ME THAT I WON'T BE RESPONSIBLE AND THAT BECAUSE THEY HAVE NOT SET UP A CLAIM NUMBER YET I SHOULD GIVE THEM MY CREDIT CARD AND THEY WILL SET UP A DIRECT BILLING AND MY CREDIT CARD INFO WILL BE DELETED FROM THEIR SYSTEM. MY CAR WAS THEN TAKEN TO THE HONDA SHOP AND A CLAIM NUMBER ([XXX]) WAS ESTABLISHED BY ENTERPRISE THROUGH THEIR INSURANCE (RENTAL INSURANCE SERVICES). A REPRESENTATIVE FROM THE COMPANY [XXX] ([XXX]) GOT IN TOUCH WITH ME AND TOLD ME SHE WON'T AUTHORIZE THE DIRECT BILLING UNTIL SHE FINISH HER INVESTIGATION. AFTER WAITING FOR A MONTH 11/27/14 SHE CALLED TO INFORM ME THAT MY CAR DESPITE NOT HAVING A DRIVER SIDE MIRROR AND A POSSIBLE OFF ALIGNMENT AND THE SIDE DAMAGE THAT I SHOULD HAVE DROVE MY CAR LIKE THAT UNTIL THE INVESTIGATION IS OVER. I ASKS HER IF SHE IMPLIED THAT I SHOULD RISK MY LIFE DRIVING A CAR THAT WONT PASS SAFETY INSPECTION TEXT. SHE INSIST THAT THEY WONT BE PAYING FOR THE RENTAL CAR THAT WAS GIVEN TO ME EARLIER ON., AND THAT SHE IS STILL LOOKING INTO FIXING MY CAR. AT THIS POINT I JUST CALLED MY INSURANCE COMPANY TO TAKE CARE OF MY CAR SINCE I CAN'T CONTINUE TO WAIT ON ENTERPRISE AND THEIR INSURANCE. ON THE 12/06/2014 I RETURNED THE RENTAL CAR SINCE MY CAR WILL BE READY ON MONDAY AND I DON'T NEED THE RENTAL FOR THE WEEKEND, ONLY TO FIND OUT THAT MY CREDIT CARD WAS CHARGED IN THE AMOUNT OF $1600.00 EVEN THOUGH I WAS NOT PRESENT AT THE PREMISES NOR DID I GIVE THE AUTHORIZATION FOR THAT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10679861January 29, 2015
SUSPENSION
DURING REGULAR MAINTENANCE FOR A 2010 HONDA PILOT WITH 80350 MILES, DEALERSHIP INFORMED CUSTOMER THAT THE FRONT COMPLIANCE BUSHINGS NEEDED TO BE REPLACED. VEHICLE IS OUT OF WARRANTY AND REPAIRS WILL COST CLOSE TO $1100 (COMPLIANCE BUSHING, POWER STEERING FLUSH, FRONT SWAY BAR REPLACEMENT, BRAKE FLUID REPLACEMENT, AND 4 WHEEL TIRE ALIGNMENT). CUSTOMER HAD NOT NOTICED ANY PROBLEMS BEFORE TAKING CAR TO THE DEALERSHIP. CUSTOMER HAD NOTICED WHILE RESEARCHING HONDA COMPLIANCE BUSHINGS ON THE INTERNET AN EXCESSIVE AMOUNT OF COMPLAINTS FOR LOW MILEAGE VEHICLES. HARD TO BELIEVE THAT A COMPANY LIKE HONDA THAT PREACHES QUALITY CAN HAVE AN EXCESSIVE AMOUNT OF SUSPENSION COMPLAINTS ON LOW MILEAGE VEHICLES AND HAVE NOT ADDRESSED THE PROBLEM WITH A VOLUNTARY RECALL. SAW AT LEAST 3 COMPLAINTS ON THIS SITE ALONE, JUST FOR THE 2010 PILOT. ALSO APPEARS TO BE A COMMON PROBLEM ON OTHER MODELS. RIDICULOUS, WILL NOT BUY ANOTHER HONDA. PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679237January 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V353000 (AIR BAGS). THE CONTACT RECEIVED THE INITIAL RECALL NOTIFICATION IN OCTOBER OF 2014, BUT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED THAT ANOTHER RECALL NOTIFICATION WAS RECEIVED IN DECEMBER OF 2014, BUT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679327January 27, 2015
ELECTRICAL SYSTEM, SEATS
WHEN ON HIGH, THE DRIVER SIDE SEAT WARMER WILL LITERALLY LEAVE BURN MARKS ON MY RIGHT LEG. IT HAS WORKED NORMAL UNTIL THIS FALL WHEN I WAS DRIVING AND IT BURNED MY LEG. IT CAN NOT BE ON MORE THAN A MINUTE OR WILL LEAVE BURN MARKS ON THE RIGHT LEG. THE LEFT SIDE STILL SEEMS NORMAL. I CHECKED AND THERE IS NOT A RECALL ON THIS, BUT IN LOOKING INTO IT HAD HAPPENED TO MANY OTHERS AND THE SEAT HAS STARTED TO SMOKE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10678885January 26, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN WE STEP ON THE GAS PEDAL, IT STICKS, WHEN YOU PRESS DOWN A LITTLE MORE, THE CAR LURCHES QUICKLY, CAUSING A DANGEROUS SUDDEN ACCELERATION. THE WORST IS WHEN WE BACK OUT OF OUR GARAGE (WE HAVE AN UPHILL DRIVEWAY), BUT IT HAPPENS IN FORWARD FROM A STOP ALSO... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678966January 26, 2015
ELECTRICAL SYSTEM
THE KEY IS STUCK AND WONT TURN OR COME OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678952January 26, 2015
SEATS
AFTER PURCHASING MY 2011 HONDA PILOT TOURING I QUICKLY CAME TO REALIZE HOW UNCOMFORTABLE THE SEATS ARE. MY BOYFRIEND FIRST NOTICED THIS ON AN HOUR TRIP AND THEN THAT IS WHEN I PUT TWO AND TWO TOGETHER AND REALIZED THAT IS WHAT HAS BEEN CAUSING MY HIP, LEG AND BACK PAIN. I'M NOT SURE WHAT IT IS ABOUT THE SEATS, BUT THEY ARE MISERABLE. OUR FEET GO NUMB, LEGS ACHE AND HIPS PRACTICALLY KILL US. AFTER A WEEKEND TRIP 5 HOURS AWAY WE ARE BOTH DEALING WITH PAIN. IT IS ENOUGH THAT I AM CONSIDERING SELLING THE SUV. I LOVE THE PILOT OTHER THAN THE SEATS. I'M TELLING YOU, THEY ARE MISERABLE. IT'S AWFUL BECAUSE I WANT TO KEEP THE VEHICLE. WOULD LOVE IF HONDA WOULD ADDRESS THIS ISSUE, BUT I'VE SEEN THAT THIS IS A COMMON PROBLEM WITH SEVERAL MODELS AND THEY HAVEN'T DONE ANYTHING. WITH AS MUCH AS WE SPEND ON A HONDA, AND AS MUCH AS THEY MAKE, YOU WOULD THINK THEY WOULD HELP US OUT. IT'S MISERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678944January 26, 2015
ELECTRICAL SYSTEM
THE KEY IS STUCK IN THE IGNITION AN WILL NOT COME OUT OR TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot