Honda Pilot Complaints

9,418 consumer complaints on file.

#11468907June 12, 2022
ENGINE
Engine failed to restart after the auto stop/start feature shut the engine off while I was stopped making a left turn onto a busy road. This is the 3rd time this has happened. I am unable to disable this feature permanently. I have to shut this feature off manually each time I start the car. The prior two times I was stopped on a busy road for a car stopped in front of me and the car failed to restart exposing my family and i to a potential rear end collision. This feature is very dangerous and it is only a matter of time till someone is hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468909June 12, 2022
ENGINE
The start/stop feature on our 2017 Honda Pilot Touring has failed continuously since we owned it. The vehicle stalls when trying to re-start from the traffic signal, leaving angry drivers behind us. We now turn it off to prevent recurrence. Our local Honda dealer in Fort Walton Beach has changed a switch, but the problem continues. Their next "guess" is to change the battery, which tests good otherwise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468912June 12, 2022
ENGINE
There have been many instances of the vehicle failing to restart after a complete stop at a stop light. In these situations, the vehicle's auto stop-start system engages and turns the engine off. When the brake peddle is disengaged and the engine is supposed to start, the engine fails to restart. There are some errors on the dashboard but nothing was captured on the vehicle computer when I took it into the dealership. When the engine won't restart it takes a minute or two of blocking traffic before the engine will start up. I have to turn off the vehicle and then restart sitting in the lane hoping none will crash into me. I have also taken the vehicle into the dealership numerous time to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468738June 11, 2022
ENGINE
1. The engine turned off at an intersection with the start/stop feature, also called the auto idle stop system, and did not restart. Jumper cables were needed to restart the vehicle. 2. Safety concern - This issue put my family's safety at risk while being out of the vehicle at a very busy intersection at dusk when visibility was decreasing. 3. Police arrived briefly to assist after 45 minutes of being in a dead vehicle but vehicle successfully started after several "jumping" routines and police left scene. 4. There were no other visual issues or messages prior to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468740June 11, 2022
POWER TRAIN
Engine does not restart after start stop feature {auto stop} when stopped at a stoplight or stop sign. Sometimes engine turns off with just a soft application of brakes. So far no serious accident except holding up traffic at an intersection. Could become dangerous. So I immediately turn off the feature whenever I remember when I get in the car. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468742June 11, 2022
ENGINE
My Idle-Stop system intermittently cuts off and wont restart - usually at the most dangerous times like when I am in a turning lane of a busy intersection. To me, this is a major hazard. This has happened on multiple occasions, so my practice right now is to turn it off as soon as I turn on the engine so I won't have this occur. Since 2021, this has happened about 7 times, most notably in the Summer when it is hot, and when I have the A/C and music running. I spoke to a dealer about it and they told me to bring it in to be checked. Because it is intermittent, it is just easier for me to turn the idle-stop off at the time I start my engine, as the chances of it happening on them seemed remote. Other than that, I keep my car in great working condition, getting regular oil changes, etc. There were no warning lights prior to it happening, but when it happens, all kinds of engine lights pop up, and there is a prompt on how to restart the engine, but it doesn't work. One time is was over 10 minutes before it would start. I just kept pushing buttons until it started, but it is quite harrowing when traffic is honking and your heart is racing, hoping no one hits you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468757June 11, 2022
ENGINE
When engine auto-shutoff was on (as it is automatically every time the car is started) I came to a complete stop and the vehicle turned off completely. I was in the middle of the road on every occasion this occurred. The vehicle would not restart for at least 30 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468758June 11, 2022
ENGINE
On 6/11/22, while driving on I-94 in downtown Chicago in heavy traffic the vehicle engine turned off as part of the auto shut off/on feature. The vehicle would not start button. back up and was stranded in the middle lane. The engine would not start back up, even after putting in park, pressing the brake and holding the start button. After 10 minutes or so I was able to get the vehicle re-started by pressing the brake and holding the start button for 10 seconds. Totally an unsafe situation being in the middle lane in downtown Chicago! This has happened at least 7-10 times previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468761June 11, 2022
ENGINE
On 11/29/21, 1 block from home, the engine started making a very loud knocking noise. I was able to turn around and drive back home but no faster than 20 MPH. After having the car towed to Schlossmann Honda, the diagnosis was: Full engine seizure, cylinder 3 connecting rod broken, piston damaged bank 1 cylinder head, metal contamination in bank 2 cylinder head, scoring on bank 2 camshaft and cam journals. Replaced short block assembly and both cylinder assemblies. This happened at 101,587 miles, which was 1,587 miles after extended warranty expired. Repair was not covered but after pushing with Honda Corp, they agreed to charge me an $8,000 deductible for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468775June 11, 2022
FUEL/PROPULSION SYSTEM
Fuel injection pump makes really loud noise and reduction of engine power. Took it to the dealer for diagnosis and was told the fuel pump needs a replacement. Have been waiting 2-3 weeks for parts, with no loaner or estimated timeline provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468809June 11, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The idle shut off feature has shut the car off and then not restarted when it was supposed to. This has happened in two intersections and a stoplight. When it doesn’t restart, I am unable to do anything, shift in to park or restart the car. It is extremely unsafe as it leaves you sitting in the middle of traffic or wherever it decides to leave you and you can’t do anything with the vehicle. There is no warning when it does it. I have not approached the dealer since there is a button to override the feature I figured they would not listen. However I think it is ridiculous that you have to push a button to make sure your vehicle doesn’t die on you while driving. I would like to see the auto idle feature removed from the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468815June 11, 2022
UNKNOWN OR OTHER
Automatic shut off and car would not turn back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468824June 11, 2022
ELECTRICAL SYSTEM
The Auto Stop Start function is killing the car engine at intersections and on ramps. When the brake pedal is released, the car power stops and kills the engine. The car then has to be be in park and restarted - sometimes the car struggles to start. This has been happening for several months now - stating when the car hit about 30,000 miles - the car now has almost 38,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468587June 10, 2022
ENGINE
My 2017 Honda Pilot Elite is equipped with an auto idle/stop functionality. I depress the brake all the way (at a full stop) and the engine temporarily turns off. Much like the other 200+ complaints you received, I'm also experiencing the issue where the car stalls after I remove my foot from the brake (so that the engine turns on again). Sometimes the electrical system "resets" (sounds like everything clicks off and then on again), but recently I have had the car stall (more than once). Additionally, the other day when this happened the car "shuddered." A couple of times I've had to turn off the car completely and then turn it on again. Fortunately, I have not needed a jumpstart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468598June 10, 2022
UNKNOWN OR OTHER
Drivers side Sun Visor has lost its ability to stay in the closed position. It constantly falls down approx 5 inches in front of my head when not being used. At this position it pushes against my forehead which to me is a safety issue if something were to happen I would definately have impact in my head since I am a short person 5 ft 1 inch and perfer to sit higher up for visability. It will not go back into its original closed position. I have hit my head a dozen times already and I have only had this vehicle less than a year. 2019 is a newer vehicle and I would consider this a true safety defect in this model. Yes, the dealership has seen this issue and I am awaiting their decision since its passed its 36K mileage for warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468607June 10, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2017 Honda Pilot. The Auto START/STOP system failed to operate as designed and the vehicle would stall and had to manually be restarted. The contact stated that occasionally several attempts were needed to restart the vehicle before the vehicle would perform as designed. The failure had occurred approximately 4-5 times. The contact had taken the vehicle to the dealer however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468608June 10, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that after stopping the vehicle and then attempting to accelerate, the vehicle lost motive power and stalled. There was no warning light illuminated. The vehicle restarted however, there was a delay in the proper functionality of the vehicle. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic found no failure with the vehicle. The contact stated that an unknown part of the instrument panel was replaced however, the failure persisted. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468622June 10, 2022
UNKNOWN OR OTHER
The engine had failed to restart multiple times on its own from a complete stop at a traffic light and in the middle of an intersection with the Auto Start/Stop function engaged. I am very concerned for the safety of myself and occupants because the inability of the vehicle to restart and move forward to clear through the intersection creates a very high risk for a potential collision that could be life threatening. The vehicle has not been inspected by the dealer, manufacturer or any appropriate organization. There have been no warning signs alerting me to a potential problem. I started to experience the problems commencing last month (May 2022).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468624June 10, 2022
ENGINE
Auto start/stop feature; engine failed to restart from a complete stop at a red light, happened on multiple occasions. I would have to press on the brake and accelerator and press the start button to start the car and be able to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468662June 10, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2019 Honda Pilot. The contact stated that after coming to a red light and stopping the vehicle, the fuel-saving feature malfunctioned and the vehicle would not immediately restart when releasing the brake pedal. Additionally, while driving at various speeds, the vehicle failed to properly accelerate. Occasionally, the vehicle would not start after being turned off. The vehicle was taken to the local dealer who replaced the battery but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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