Honda Passport Complaints (2019)

282 consumer complaints on file.

#11431785September 5, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Automatic brake goes on and off randomly. It has caused an accident in my vehicle and also two flat tires and wheel damage. The sensors will make it brake on a smooth road with no vehicles nearby. It will also brake in the rain while turning a corner. It has put my safety at risk. I have a child under 1 year old that should this brake system lock up on me and cause an accident with my child in the car it could pose serious harm. This has been an issue since I first received the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11431786September 5, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic brake system locked up when the vehicle sensed a truck traveling on the driver's side of the vehicle. it then caused the vehicle to veer to the right and swipe a curb. this caused wheel and tire damage on both front and rear passenger side. There were two flat tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429501August 17, 2021
UNKNOWN OR OTHER
While driving on I-65 N 10 miles outside of Nashville, TN my sun roof exploded. We did not experience any object hitting the car nor had we passed under an overpass for an object to be thrown at the car. The explosion was frightening as it was a loud unexpected noise. The pieces flew off and hit the car behind me cracking it's windshield. I've report this issue to Honda but have not heard from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425200July 16, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Digital Speedometer display went blank when experiencing other symptoms of the MOST Bus Connector issue. I could not determine my actual speed as there is only the digital display. See uploaded pictures showing the mutimedia display and also the digital display where speedometer is displayed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423275July 2, 2021
AIR BAGS
The contact owns a 2019 Honda Passport. The contact stated while coming to a complete stop the vehicle was struck from behind by a different vehicle; which resulted in the contact's vehicle getting pushed into a concrete median and then into a 3rd person's vehicle. The air bags did not deploy which resulted in the contact sustaining soreness in their body and they sought medical treatment. The contact stated no warning lights were illuminated. The vehicle was towed to a tow lot and a report was taken. The manufacturer was not informed of the failure. The failure mileage was approximately 20,530.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11422297June 25, 2021
STRUCTURE:BODY
The contact owns a 2019 Honda Passport. The contact stated that after the vehicle was purchased, he had been hearing abnormal sounds coming from either the hood or the windshield of the vehicle while driving. There were no warning lights illuminated. The contact was relating the failure to NHTSA Campaign Number: 19V784000 (Structure) however, the Vin was not included in the recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419459June 3, 2021
SERVICE BRAKES
Right front disk brake caliper unit failed because the top bolt was not properly tightened. Driving in normal highway conditions (but in the Utah desert) the top bolt of the unit fell out and the caliper unit dropped off the disk. When repaired (new bolt and rubber fittings) the mechanic checked the left front brake and found it loose as well. Invoice for repair not immediately available. Cost $106
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419081May 31, 2021
TIRES, TIRES:MARKINGS, TIRES:TREAD/BELT
I have a 2019 Passport with 12,000 miles and with Continental tires. The front tires are coming apart with chunks of the tires coming off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418472May 25, 2021
ENGINE, POWER TRAIN
My Honda passport had approx 10k miles and I was driving down a blind s curve less than 1 mile from my home on a clear dry day. The passport lost power, and when the gas pedal was depressed there was a loud grinding sound but no engagement - it seemed like the transmission was grinding and disengaged, or that power was not being transmitted by the engine. I coasted down to safe spot at bottom of hill, and stopped vehicle, put it in Park and turned it off. Then I started it again, transmission/power seemed to re-engage and I drove straight to dealership. They kept the car and told me they checked and found no codes. I asked about checking transmission fluid and they said they did but I don’t believe them. I called Honda corporate customer service and they told me they “couldn’t do anything until it happened to me again” and that I “needed to address problems and issues with my dealer.” (It was dealer who told me to call corporate.) Since this time, I have received notice of fuel pump recall and that has been repaired. I wonder if the loss of power I experienced was fuel pump, or if it was related to transmission issue (same as Odyssey) for the 9-speed transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417381May 17, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle’s adaptive cruise control and collision mitigation braking system are flawed. The vehicle will give false collision alerts (large brake sign on screen and shaking steering wheel) when oncoming traffic is approaching to the left of you. Both vehicles are in their respective lanes. Also, the adaptive cruise control will slow down or suddenly brake the vehicle when a vehicle to your left is driving slower. There are no vehicles directly in front of you. Both vehicles again are in their respective lanes. I have video evidence of this that I can provide. I have made Honda and dealership personnel aware of this. No one representing Honda has been able to resolve the issues. One service manager said he can’t do anything to fix it until Honda releases an update, meaning this person acknowledges there is an issue. Another service staff stated to me that his wife’s Honda Pilot has the same issue and implied I shouldn’t worry about it. This is a serious flaw and I expect Honda to release an update to address this issue. This issue has been occurring since I took delivery of the vehicle (November 2019 with less than 1000 miles) and has been ongoing until present. The date and mileage listed is one of the most recent occurances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416020May 10, 2021
VISIBILITY/WIPER
PARKED AND EXITED VEHICLE. WITH NO APPARENT CAUSE THE REAR WINDOW EXPLODED. THE OUTSIDE TEMPERATURE WAS ONLY ABOUT 60DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408150April 14, 2021
POWER TRAIN
2019 HONDA PASSPORT TOURING W/ 10K MILES O BLIND DOWNHILL S-CURVE APPROX ONE MILE FROM MY HOME.. MY ZF-9 SPEED TRANSMISSION SLIPPED OUT OF GEAR WHILE DRIVING, RESULTING IN LOUD GRINDING, LURCHING, AND COMPLETE LOSS OF POWER WHILE DRIVING. INCIDENT OCCURRED IMMEDIATELY AFTER A FULL STOP AT THE END OF MY LANE BEFORE ENTERING MAIN ROADWAY AND DOWNHILL CURVES. I HAD TO COAST TO THE BOTTOM WITH THE GRINDING AND GNASHING GEARS AND BUCKING, LURCHING VEHICLE DEALERSHIP CLAIMS THEY COULD NOT REPLICATE THE PROBLEM, NOR HAD THEY EVER HEARD OF THIS PROBLEM. THEY ALSO STATED THAT DIAGNOSTICS DID NOT IDENTIFY ANY ISSUES WHICH IS ODD BECAUSE I COULD GIVE THEM A TIMEFRAME OF EXACTLY WHEN INCIDENT AND SUBSEQUENT LOSS OF POWER OCCURRED. I ALSO CALLED HONDA CORPORATE WHO TRIED TO TELL ME THAT THIS WAS "A NORMAL BREAKING IN" SCENARIO AND THAT I SHOULD CONTACT THEM WHEN IT HAPPENS AGAIN BECAUSE THEY WOULD DO NOTHING FOR FIRST REPORTED INCIDENT. CLEARLY, AMERICAN HONDA CO DOES NOT CARE ABOUT CONSUMER SAFETY. I AM NOW AFRAID TO DRIVE MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408154April 14, 2021
UNKNOWN OR OTHER
SUN ROOF SPONTANEOUSLY EXPLODED ON HIGHWAY WITH NO OTHER VEHICLES IN AREA, NOR ANYTHING OVERHEAD, NOR ANY ROAD DEBRIS. PRIOR TO EXPLOSION, MY VEHICLE HAD BEEN GARAGED AND NEVER HIT WITH DEBRIS OF ANY KIND. WHEN INCIDENT OCCURRED I WAS DRIVING UP RAMP TO HIGHWAY SPEED (60MPH) FIRST THERE WAS A LOUD POP, THEN A VERY LOUD EXPLOSION ABOUT 200-300 YARDS LATER. I LOOKED TO SEE IF ANYONE WAS AROUND ME (OR ANYTHING OVER ME) IT SOUNDED LIKE SOMEONE WAS SHOOTING AT MY CAR. SHORTLY AFTER THE LOUD EXPLOSION I COULD HEAR GLASS FRAGMENTS RAINING DOWN INSIDE MY SUN SHIELD (THANKFULLY CLOSED) OR I WOULD HAVE BEEN COVERED IN SHATTERED GLASS WHILE DRIVING HIGHWAY SPEEDS. GLASS FRAGMENTS SKITTERED OVER MY ROOF AND SHOOK ABOVE MY HEAD UNTIL I WAS ABLE TO EXIT ROADWAY AND MAKE A COMPLETE STOP. I CLIMBED ONTO MY RUNNING BOARD AND SAW DIAGONAL STRESS FRACTURES FROM CORNER TO CORNER. I DROVE STRAIGHT TO DEALERSHIP SINCE IT WAS A SLIGHTLY OVERCAST DAY AND I WAS CONCERNED ABOUT RAIN. I TOOK ANOTHER PICTURE OF THE SHATTERED SUNROOF AT THE DEALERSHIP: THE GLASS IS BROKEN OUT IN THE SHAPE OF AN HOURGLASS. DEALER TOLD ME REPAIR WAS NOT UNDER WARRANTY. I CALLED AMERICAN HONDA AND THEY CLAIMED THEY'D NEVER HEARD OF SUCH A THING AND REFUSED TO COVER DAMAGE AND TOLD ME TO HAVE REPAIR DONE BY MY INSURANCE COMPANY. FORTUNATELY, MY DEALER ULTIMATELY TOOK RESPONSIBILITY FOR HONDA'S SHORTCOMINGS AND REPAIRED AT NO COST. I AM AFRAID TO EVER DRIVE VEHICLE WITH SUNSHADE OPEN FOR FEAR THIS WILL HAPPEN AGAIN. I AM LUCKY I DID NOT CRASH ON HIGHWAY AND WOULD HAVE IF SHADE HAD BEEN OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406973April 7, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WHEN DRIVING THE BRAKE WARNING LIGHT WILL FLASH EVEN IF I CAR OR OBJECT IS IN FRONT OF THE CAR AND THEN JUST GO AWAY OR AT TIMES THE LIGHT FLASH AND THE BRAKES WILL LOCK THIS HAPPENS ON THE CITY STREET OR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405792March 31, 2021
WHEELS
THE VEHICLE WAS BEING DRIVEN AT MODERATE SPEED, 45-50 MPH, WITHOUT WARNING A LOUD EXPLOSION WAS HEARD AND VEHICLE CONTROL WAS SEVERELY LESSENED. THE INCIDENT TOOK PLACE ON A BRIDGE WHICH REQUIRED THE VEHICLE TO BY DRIVEN SLOWLY APPROX. 1.2 MILE TO A SAFE LOCATION. INSPECTION DETERMINED THAT THE PASSENGER SIDE FRONT TIRE HAD SUFFERED SUDDEN CATASTROPHIC LOSS OF AIR. INSPECTION BY TWO KNOWLEDGEABLE MECHANICS AND A CONTINENTAL TIRE REP. FAILED TO LOCATE AND SIGNS OF PUNCTURE. WE ARE AWARE OF A RECALL ON THE MODEL OF OUR TIRES HOWEVER OUR SIZE IS NOT LISTED AS A RECALLED ITEM. THE TIRE IN QUESTION IS STILL IN OUR POSSESSION AND WOULD BE AVAILABLE FOR INSPECTION IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395979February 12, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EVERYTIME I START MY CAR IT SAYS MY HOOD IS OPEN BUT IT IS NOT, I HAVE TO GET OUT AND OPEN AND CLOSE MY HOOD. MY FANS WON'T RUN AND AC OR HEAT WON'T WORK IF THIS ERROR OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385675December 30, 2020
ELECTRICAL SYSTEM
NOTED THAT THE DASHBOARD BLANKED OUT MOMENTARILY WHILE DRIVING ON THE INTERSTATE. THE SPEEDOMETER CAME BACK, FIRST, FOLLOWED BY THE REMAINING DASHBOARD ITEMS. THE INSTRUMENT PANEL CONTROL MODULE SOFTWARE UPDATE (RECALL) HAD BEEN COMPLETED 3 WEEKS PREVIOUSLY AND APPROXIMATELY 1200 MILES PRIOR TO THIS EVENT. DID NOT EXPERIENCE THIS ISSUE BEFORE THE SOFTWARE UPDATE. RETURNED THE VEHICLE TO THE DEALER FOR RECHECK BUT THEY DID NOT NOTE ANY SOFTWARE ERROR CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376260November 25, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
VERY FREQUENT FALSE WARNINGS FOR COLLISION BRAKING SYSTEM. BUSHES, ROAD SIGNS, ROUNDABOUTS, ONCOMING TRAFFIC, ETC. WILL FALSE TRIGGER THE SYSTEM. MANY OWNERS REPORTING FALSE WARNINGS OR BRAKING BUT NO FIX. DISTRACTING AND DANGEROUS WHEN IT HAPPENS. ONCE THE VEHICLE SLAMMED ON THE BRAKES FOR NO GOOD REASON DUE TO A CAR TURNING OFF THE ROADWAY FAR AHEAD AT LOW SPEEDS. THE SYSTEM IS DISTRACTING AND COULD IN SOME CIRCUMSTANCES APPLY BRAKES WHEN NO REASONABLE THREAT IS PRESENT. CAREFUL DRIVER WHO LEAVES DISTANCE, AND I NOW DISABLE THIS SUPPOSED SAFETY SYSTEM TO BE SAFER FROM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376092November 24, 2020
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
WHEN DRIVING THIS VEHICLE ON A TWO LANE ROAD, THE VEHICLE WILL GIVE FALSE FORWARD COLLISION ALERTS FROM ONCOMING VEHICLES IN THE OPPOSING LANE. WHEN DRIVING ON A FOUR LANE HIGHWAY WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLES DRIVING SLOWER IN THE LANE TO YOUR LEFT WILL CAUSE THE VEHICLE TO SLOW DOWN SUDDENLY (THERE ARE NO VEHICLES IN FRONT ). BOTH OF THESE ISSUES HAPPEN INTERMITTENTLY AND CAN CAUSE AN UNSAFE DRIVING CONDITION WHEN TRIGGERED. THE VEHICLE HAS BEEN AT A DEALER SERVICE DEPARTMENT ON FIVE OCCASIONS. THE DEALER IS UNABLE TO RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376247November 24, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
SYSTEM GIVES FALSE POSITIVES AND TRIES TO SLAM ON BRAKES WITH NOTHING IN FRONT. THIS HAPPENS QUITE OFTEN SO I HAVE TO DISABLE THE SYSTEM BUT STILL GET THE WARNING FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Passport