GMC Yukon XL Complaints

683 consumer complaints on file.

• #11390885January 31, 2021
  SERVICE BRAKES, STEERING

  GM CHANGED THE TRAVEL OF THE STEERING COLUMN SO NOW IT'S ONLY A FEW INCHES FROM THE DASHBOARD. IN PRIOR MODELS, THE STEERING WHEEL (SW) TRAVEL WAS MUCH MORE. DUE TO GM'S DESIRE TO SAVE MONEY AND COMPLETE DISREGARD FOR DRIVER, PASSENGER AND OTHER VEHICLES SAFETY, THE DRIVER HAS TO REACH OUT TO THE SW RESULTING AT DANGEROUS ELBOW ANGLES. IN PERFORMANCE CARS, THE SW IS DESIGNED TO BE CLOSE TO THE DRIVER BECAUSE PHYSICS PRINCIPLES OF TORQUE REVEAL: THE GREATER THE ANGLE OF REACH, THE MORE TORQUE IT REQUIRES TO TURN THE SW. SO REACHING OUT WITH THE ELBOW AT ZERO TO 10 DEGREES REQUIRES A MUCH LONGER REACH, THUS GREATER FORCE/TORQUE AND LONGER REACTION TIME, THAN HAVING THE SW AT A 30-40 DEGREE 'ELBOW BEND'. THE POINT IS, FOR A DRIVER TO TURN THE SW ON THIS VEHICLE, IT TAKES TOO MUCH STRENGTH AND TOO LONG A REACTION TIME TO SAFELY OPERATE IT. I DO NOT FEEL SAFE DRIVING THIS MODEL LIKE I DID WITH PRIOR MODEL YEARS. WITH THIS 'LAND YACHT' HAVING AN EVEN LONGER WHEELBASE THAN BEFORE, THE DISTANCE TO THE SW IS EVEN MORE CRITICAL IN REGARDS TO REACTION TIME AND SAFE DRIVING! PLUS, SINCE THE SW IS SO CLOSE TO THE DASHBOARD, WHEN I RAISE MY LEG TO STEP ON THE BRAKE PEDAL (WHICH NOW I HAVE TO DO BECAUSE GM ALSO TOOK AWAY THE FOOT PEDAL ADJUSTER!), MY LEG HITS THE BOTTOM OF THE SW! THE TIME IT NOW TAKES TO BRING A FOOT UP OVER THE BRAKE PEDAL, TO LOOK DOWN TO SEE IF YOUR LEG IS GOING TO HIT THE SW AND CAUSE THE SW TO EITHER STOP MOVING OR RE-DIRECT THE VEHICLE INTO AN UNPLANNED DIRECTION, ALL WHILE TRYING TO STOP THIS OVER 7,700 LB VEHICLE WITH MUSHIER BRAKES THAN ANY MODEL EVER, IS DANGEROUSLY LONG. THE OVERALL REACTION TIME TO GENERALLY STOP THIS MODEL IS AT LEAST 5 TIMES THAT OF MY 2018 YUKON XL DENALI. THE TRAVEL LENGTH OF THE SW NEEDS TO BE INCREASED 2-3 INCHES TO SAFELY OPERATE THIS TRUCK. GM MUST BE HELD ACCOUNTABLE FOR INCREASING DANGEROUS SITUATIONS WITH THEIR VEHICLES!

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11390879January 31, 2021
  VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION

  I'VE OWNED OVER A DOZEN GM TRUCKS OVER THE LAST 20+ YEARS AND THIS MODEL IS THE WORST EVER! MY COMPLAINT: GM TOOK AWAY THE TURN SIGNAL LIGHTS ON THE SIDE MIRRORS. THE TURN SIGNAL INDICATORS ON THE DASH ARE TOO SMALL AND LOCATED WITH MANY OTHER LIGHTS/INDICATORS, SO THEY CANNOT BE SEEN QUICKLY NOR 'EASILY' AND CAN'T BE HEARD UNDER NORMAL TRAFFIC CONDITIONS. THIS CREATES AN INCREDIBLY DANGEROUS SITUATION WITH DRIVER DISTRACTION TRYING TO SEE IF A TURN SIGNAL HAS BEEN ACTIVATED AND INCREASES THE RISK OF VEHICLES NEXT TO THE TRUCK NOT EXPECTING A LANE CHANGE IF THEY ARE AHEAD OF THE TAIL LIGHTS. NUMEROUS TIMES OVER THE PAST FEW WEEKS I'VE OWNED THIS VEHICLE, I'VE ALMOST RUN INTO ADJACENT VEHICLES I COULDN'T 'SEE' BECAUSE THE BLIND SPOT WARNING SYSTEM DOES NOT DETECT VEHICLES WELL ENOUGH TO AVOID TURNING INTO THEM AND ALSO BECAUSE I WAS DISTRACTED TRYING TO SEE THE TURN INDICATOR ON THE DASHBOARD, OOK INTO THE SIDE MIRRORS AND WATCH MY DISTANCE TO CARS IN FRONT OF ME. THE TURN SIGNAL INDICATORS ON THE MIRRORS ON THE PRIOR MODEL SIGNIFICANTLY REDUCED DRIVER DISTRACTIONS AND INCREASED SAFETY TO THE DRIVER, PASSENGERS AND ADJACENT VEHICLES. GM MUST BE HELD ACCOUNTABLE FOR REMOVING SAFETY FEATURES! THEY MUST BE FORCED TO REPLACE THE MIRRORS WITH ONES THAT HAVE TURN SIGNAL INDICATORS IN THEM LIKE ON PRIOR MODEL YEARS. IF IT'S NOT A SAFETY ISSUE, WHY DID THEY HAVE THE INDICATORS IN THE MIRRORS BEFORE?? REMOVING THE MIRROR SIGNAL LIGHTS WAS OBVIOUSLY A SICK WAY FOR GM TO SAVE A FEW DOLLARS WITH INTENDED DISREGARD FOR THE SAFETY OF IT'S OWNERS, PASSENGERS AND EVERYONE ELSE ON THE ROAD. THESE PROBLEMS EXIST WHEN THE VEHICLE IS STOPPED (BLIND SPOT ISSUES), TURNING, CHANGING LANES AND MOVING ON EVERY TYPE OF ROADWAY, BUT ESPECIALLY AT HIGHWAY SPEEDS WHERE HUNDREDS OF FEET ARE TRAVELED IN ONLY A FEW SECONDS, AND DISTRACTIONS BECOME EVEN MORE UNSAFE AND DANGEROUS TO EVERYONE.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11372749November 2, 2020
  ENGINE

  WITH ONLY 52 MILES (2-DAYS OLD), I WAS DRIVING HOME WHEN I HEARD A KNOCK. THEN THE ENGINE LIGHT CAME ON AND THE VEHICLE STABILITY CONTROL LOWERED THE VEHICLE AND THE VEHICLE SHUT OFF. I WAS LEFT IN THE MIDDLE OF TRAFFIC UNABLE TO MOVE THE VEHICLE TO A SAFE LOCATION. NEUTRAL WOULD NOT WORK EITHER. WHEN THE VEHICLE WAS TOWED TO THE GMC DEALERSHIP, THEY KNEW EXACTLY WHAT WAS WRONG WITH THE CAR, BROKEN SPRINGS IN THE ENGINE. APPARENTLY THEY SENT A NOTICE STATING THAT THE ENGINE SPRINGS WERE BREAKING AND NEEDED TO BE REPLACED. THE DEALERSHIP ONLY OFFERED TO REPLACE THE 2 BROKEN SPRINGS, NOT ALL OF THEM SINCE MY VEHICLE WAS BUILT AFTER THE DATE NOTED FOR HAVING ISSUES. THEY WOULD NOT PROVIDE ME WITH ANY PAPERWORK ABOUT THE SERVICE. I'M NOT SURE HOW THIS COMPANY CAN GET AWAY WITH SELLING VEHICLES THEY KNOW HAVE ISSUES WITH FAULTY PARTS.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0