GMC Envoy Complaints

3,582 consumer complaints on file.

#10650527October 27, 2014
AIR BAGS
THE AIRBAG LIGHT IS ON. SOMETIMES IT WILL GO OFF, BUT THE LIGHT IS ON MOST OF THE TIME ON THE INSTRUMENT PANEL. I SPOKE TO THE SERVICE DEPARTMENT AT OUR LOCAL DEALER AND THEY DID NOT CARE AND SAID WE WOULD HAVE TO BRING IT IN ANOTHER TIME TO HOOK IT UP TO THEIR BIG MACHINE. I WANT THIS ISSUE RESOLVED. I HAVE HAD THIS VEHICLE SERVICED FOR RECALLS (WIPER MOTOR & CLUSTER GAUGES). MY WIFE DRIVES THIS VEHICLE AND I WOULD LIKE TO MAKE SURE IT IS SAFE FOR HER TO CONTINUE DRIVING IT WITH THIS LIGHT ON AND NO DANGER OF THE AIRBAG DEPLOYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650552October 27, 2014
ENGINE
THE ENGINE DIED WITHOUT WARNING. NO POWER STEERING. LIGHTS, FLASHERS, RADIO, AIR CONDITIONING, CLOCK AND OTHER ELECTRICAL PARTS CONTINUED TO WORK. JUST NO ENGINE POWER. THIS WAS ON A HOUSTON FREEWAY (I-45S) AT 5:30 PM. ABLE TO COAST TO LEFT EMERGENCY LANE. HAD CAR TOWED BY AAA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649881October 25, 2014
FUEL/PROPULSION SYSTEM
AFTER FILLING UP WITH GAS AND THEN PROCEEDING TO START THE ENGINE, THE FUEL GAUGE INDICATES A FALSE READING OF NO FUEL AND THE YELLOW LIGHT IS CONSTANTLY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649549October 24, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ON THE FREEWAY AT 65-70 MPH. THE ENGINE LUGGED A LITTLE LIKE IT WAS RUNNING OUT OF GAS BUT THE TANK WAS HALF FULL. THE ENGINE RESUMED RUNNING AT FULL SPEED. A FEW SECONDS LATER THE ENGINE SHUT OFF. I WAS ABLE TO COAST LONG ENOUGH TO PULL OFF THE FREEWAY. BUT WITHOUT POWER STEERING AND BRAKES THIS WAS NOT AN EASY TASK. ONCE THE CAR STOPPED I TURNED OFF THE IGNITION AND PUT THE CAR IN PARK. I TRIED TO RESTART THE CAR BUT NOTHING HAPPENED. I CALLED A TOW TRUCK BUT THE DRIVER COULD NOT GET THE CAR TO SHIFT INTO NEUTRAL IN ORDER TO PUT IT ON THE CAR CARRIER BECAUSE THE SHIFTER IS TIED TO THE ELECTRONICS. WITHOUT POWER IT DOES NOT WORK. HE HAD TO CALL FOR ANOTHER TOW TRUCK TO PULL THE VEHICLE IN FOR SERVICE. THE SERVICE TECHNICIAN TESTED AND FOUND LOW VOLTAGE FROM THE IGNITION SWITCH. HE REPLACED THE IGNITION SWITCH. DIAGNOSTICS, PART AND LABOR $307. THIS IS A VERY DANGEROUS PROBLEM. IF I WAS NOT ABLE TO MOVE OUT OF TRAFFIC I WOULD HAVE BEEN A SITTING DUCK IN THE MIDDLE IF THE FREEWAY. SINCE THE REST OF THE ELECTRONICS ARE CONNECTED TO THE IGNITION I HAD NO SAFETY EQUIPMENT SUCH AS AIR BAGS. IF I WOULD HAVE BEEN IN AN ACCIDENT AT FREEWAY SPEEDS, IT COULD HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649554October 24, 2014
ELECTRICAL SYSTEM, ENGINE
ENGINE WOULDN'T CRANK AT TIMES. STARTS NORMALLY WHEN IT DOES. AFTER ABOUT A WEEK OF HAVING THIS PROBLEM I TOOK A THE CAR IN FOR SERVICE. DIAGNOSTICS DETERMINED THE IGNITION SWITCH WAS BAD AND SHOULD BE REPLACED. I HAD THE IGNITION SWITCH REPLACED 14 MONTHS AND 6070 MILES PRIOR TO THIS INCIDENT. THEY REPLACED THE IGNITION SWITCH. THE PART WAS UNDER WARRANTY BUT DIAGNOSTICS AND LABOR WAS $220. THE FIRST IGNITION SWITCH FAILED AT 65-70 MPH ON THE FREEWAY. I UNDERSTAND THAT GM HAS RECALLED IGNITION SWITCHES ON SEVERAL MODELS BUT THE ENVOY IS NOT PART OF THAT RECALL. OBVIOUSLY MY VEHICLE HAS THE SAME PROBLEM AS THE RECALLED VEHICLES, WHY IS IT NOT PART OF THE RECALL? THIS IS A VERY DANGEROUS PROBLEM. SINCE THE REST OF THE ELECTRONICS ARE CONNECTED TO THE IGNITION I HAVE NO SAFETY EQUIPMENT SUCH AS AIR BAGS. IF I WOULD HAVE BEEN IN AN ACCIDENT, IT COULD HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649561October 24, 2014
ELECTRICAL SYSTEM, ENGINE
ENGINE STALLED A FEW SECONDS AFTER STARTING, THEN WOULD NOT CRANK, ONLY CLICKED. I HAD THE CAR TOWED IN FOR SERVICE. TECHNICIAN CHECKED BATTERY. IT WAS FULLY CHARGED AND VEHICLE HAD FULL VOLTAGE. DIAGNOSTICS DETERMINED LOW VOLTAGE OUT FROM THE IGNITION SWITCH. RECOMMENDED IGNITION SWITCH SHOULD BE REPLACED. I HAD THE IGNITION SWITCH REPLACED TWICE ALREADY. I HAVE HAD TO REPLACE THREE IGNITION SWITCHES IN THREE YEARS AT A TOTAL COST OF $817. I UNDERSTAND THAT GM HAS RECALLED IGNITION SWITCHES ON SEVERAL MODELS BUT THE ENVOY IS NOT PART OF THAT RECALL. OBVIOUSLY MY VEHICLE HAS THE SAME PROBLEM AS THE RECALLED VEHICLES, WHY IS IT NOT PART OF THE RECALL? THE FIRST IGNITION SWITCH FAILED AT 65-70 MPH ON THE FREEWAY. THIS IS A VERY DANGEROUS PROBLEM. SINCE THE REST OF THE ELECTRONICS ARE CONNECTED TO THE IGNITION I HAVE NO SAFETY EQUIPMENT SUCH AS AIR BAGS. IF I WOULD HAVE BEEN IN AN ACCIDENT, IT COULD HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649569October 24, 2014
SUSPENSION, SERVICE BRAKES, WHEELS
I WAS TRAVELING OVER A BRIDGE ON RAMP FROM ONE INTERSTATE FRWY TO ANOTHER .GOT TO CURVE ON BRIDGE AND HAD TO ABRUPTLY PUT THE BRAKES ON I FELT A SNAP IN BRAKE PEDAL THEN NO BRAKES AS I GOT OFF THE CURVE AND RELEASED BRAKE THE BRAKES ARE FINE BUT NOW I GET A BAD SHAKING IN FRONT WHEN SPEEDS OF 65 AND OVER LIKE THE TIRES ARE WOBBLING .I BOUGHT THE VEHICLE USED AND THE FIRST DAY ENGINE BLEW .THEY SAY IT WAS A REBUILD I FEEL SO RIPPED OFF .ALSO THE TIRE WARMING LIGHTS ARE AND SOMETIMES OFF .PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649678October 24, 2014
POWER TRAIN
WHEN NEW, THE VEHICLE WOULD UNEXPECTEDLY GO INTO 4-WHEEL DRIVE IN A SLIGHT LEFT TURN MAKING THE VEHICLE VERY HARD TO STEER. I TOOK IT BACK TO THE DEALER OF PURCHASE AND HE REPORTED THEY COULD NOT FIND THE PROBLEM. AFTER MY WARRANTY RAN OUT HE REPORTED THE FOLLOWING; 611 ENCODER ACTUATOR, 7764 CST, 1 89059275 ACTUATOR. HE REPLACED THE ACTUATOR AT A COST OF $275.30 FOR THE ACTUATOR AND $221.90 LABOR FOR A TOTAL OF 497.20 AT MY COST! HERE IT IS SEVERAL YEARS LATER AND THE VEHICLE IS STILL DOING THIS OCCASIONALLY DANGEROUS MANEUVER. I CAN'T LET MY WIFE DRIVE MY VEHICLE BECAUSE OF THE SAFETY FACTOR OF THIS HAPPENING IN HEAVY TRAFFIC. I GUESS I HAVE NO CHOICE BUT LIVE WITH THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649717October 24, 2014
ELECTRICAL SYSTEM
THE SPEEDOMETER HAS BEEN AN ONGOING PROBLEM, WITH IT NOT WORKING PROPERLY. IT WILL GO OUT OF WACK WHILE DRIVING, AND YOU DO NOT KNOW WHAT YOUR SPEED IS WHEN IT DROPS PAST THE 120 MPH RANGE, THEN WHEN VEHICLE IS STOPPED, IT MAY READ 60 OR 70 MPH RANGE. PEOPLE ARE MAKING COMPLAINTS ALL OVER ABOUT THIS AS WELL AS THE GAS GAUGE DOING THE SAME THING. GMC DEALER STATES THAT THERE ARE NO RECALLS ON THESE PROBLEMS. THESE ARE SAFETY RELATED PROBLEMS, AND NEED TO BE RECALLED. I HAVE AN EXTENDED WARRANTY ON MY VEHICLE (STILL IN FORCE), WITH A $100 DEDUCTIBLE, BUT WHY SHOULD THE WARRANTY COMPANY PAY FOR THIS, IF IT IS A PROBLEM WITH GM (MANY MAKES AND MODELS, NOT JUST MINE). I ALSO KNOW FOR FACT, WHAT THE PROBLEM IS, AND THAT IS THESE GAUGES HAVE "STEPPER MOTORS", THAT CONTROL THE "NEEDLE" THAT SHOWS SPEED, FUEL, RPM, ECT, AND THE STEPPER MOTORS ARE THE DEFECTIVE PART. WHEN THE STEPPER MOTORS ARE REPLACED, THEY HAVE A NEW PART NUMBER, AS THE DEFECTIVE ONES HAVE THE OLD PART NUMBER. ALL GM DEALERS ARE AWARE OF THIS, YET REFUSE TO REPLACE AT THERE COST. IF THE OEM EQUIPMENT WAS FINE, THEN WHY ARE THE REPLACEMENTS DIFFERENT AND WITH A NEW PART NUMBER. MY GMC DEALER SHIP, WON'T EVEN REPLACE THE STEPPER MOTORS, AND WANT TO REPLACE THE ENTIRE INSTRUMENT CLUSTER. THIS AGAIN IS A SAFETY ISSUE, AND A MONEY ISSUE, AS I KNOW FIRST HAND AFTER RECEIVING A $165 SPEEDING TICKET, NOT KNOWING HOW FAST I WAS GOING WITH NO TRAFFIC AROUND. THE GAS GAUGE MAY READ HALF A TANK, AND THEN YOU STALL OUT ON THE FREEWAY, AND GET REAR ENDED, WHICH AT THOSE SPEEDS, HOPE YOU OR THE PERSON THAT REAR ENDS YOU SURVIVE! NOT TO MENTION AN INSURANCE CLAIM (AUTO AND/OR BI CLAIM), AND/OR A POSSIBLE DEATH. BY THE WAY, I AM AN AUTO INSURANCE ADJUSTER BY TRADE, AND HAVE BEEN FOR 34 YEARS. I SIMPLY WANT A RECALL ON THIS ONGOING PROBLEM, SO FOLKS CAN DRIVE DOWN THE ROAD SAFELY AGAIN, WITH PEACE OF MIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649376October 23, 2014
AIR BAGS
I GOT A DEFECTED PASSENGER AIRBAG CODE FROM MECHANIC. I JUST WANT TO MAKE SURE THIS IS NOT AN ISSUE WITH THE RECALL ON AIRBAGS UP TO 2003 ON MY VEHICLE. THIS CODE COMES UP REGULARLY FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648986October 20, 2014
STRUCTURE:BODY
THE KEY FOB, USED TO UNLOCK THE CAR, WILL NOT UNLOCK THE DRIVER SIDE DOOR. I CAN HEAR A CLICKING NOISE LIKE THE LATCH IS TRYING TO DISENGAGE, BUT IT WILL NOT. THE REMEDY FOR THIS IS TO LEAVE THE WINDOW OPEN IN ORDER TO PRESS THE UNLOCK BUTTON INSIDE THE CAR OR TO WAIT AND CONTINUOUSLY PRESS THE UNLOCK BUTTON THE KEY FOB (THE LATCH INSIDE THE DOOR WILL EVENTUALLY UNLOCK THE CAR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648712October 20, 2014
VISIBILITY:GLASS, SIDE/REAR
I WAS OPENING THE REAR WINDOW TO RETRIEVE BELONGINGS WHEN THE WINDOW EXPLODED GLASS FRAGMENTS ALL OVER ME AS WELL AS THE INSIDE AND OUTSIDE THE VEHICLE. FORTUNATELY, NO ONE WAS HURT. THIS IS VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648358October 17, 2014
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2005 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE HEATER FAN CONTINUED TO OPERATE. THE CONTACT HAD TO UNPLUG THE BATTERY TERMINAL IN ORDER TO TURN OFF THE VEHICLE. IN ADDITION, THE CONTACT NOTICED THAT THE FUSE BOX WAS MELTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE FUSE BOX AND OTHER PARTS THAT WERE DAMAGED; HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT AND THE GEAR SHIFT WOULD NOT SHIFT GEARS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10648127October 16, 2014
SUSPENSION, STRUCTURE
I WAS DOING PREVENTATIVE MAINTENANCE ON MY 2005 GMC ENVOY AND WHILE I HAD THE PASSENGER SIDE WHEEL OFF I HAD NOTICED A FAIRLY LARGE RUSTED HOLE IN THE SIDE OF THE FRAME TO THE LEFT OF THE SHOCK TOWER. I COULDN'T BELIEVE THAT A 2005 VEHICLE HAD FRAME RUST THAT WENT CLEAR THROUGH THE VEHICLE. I HAVE A 1981 JEEP THAT I USE AS A FARM VEHICLE DOESN'T EVEN HAVE FRAME RUST THROUGH. I AM SURE THAT BEFORE THIS VEHICLE IS PAID OFF IT WILL HAVE A BROKEN FRAME SOON. I JUST CHECKED THE HOLE YESTERDAY AND IT IS GETTING LARGER. VERY POOR METAL USED IN THESE FRAMES. NOT SATISFIED. A FRAME OUGHT TO LAST LONGER THAN THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644139October 12, 2014
FUEL SYSTEM, GASOLINE
I HAVE A 2004 GMC ENVOY 4.2 THAT HAS BEEN SMELLING OF GAS FOR A COUPLE OF YEARS. MY SERVICE LIGHT COMES ON. THERE IS A CRACK IN MY FUEL TANK AND GAS LITERALLY LEAKS OUT OF THE TANK AND RUNS ONTO THE GROUND, IF I FILL MY TANK UP ALL THE WAY. ORIGINALLY, THE RECALL DIDN'T INCLUDE 2004'S, BUT NOW IT SAYS: "THE EXPANDED POLICY COVERS MY 2002-2004 TRAILBLAZER EXT, GMC ENVOY XL, AND GMC ENVOY XUV VEHICLES". HOW DO I GO ABOUT GETTING THIS FUEL TANK REPLACED FOR FREE UNDER THE RECALL? I DID NOT RECEIVE A RECALL LETTER IN THE MAIL, AND WHEN I PUT MY VIN# IN THE SEARCH, IT SAYS THERE ARE NO OPEN RECALLS, BUT MY VEHICLE OBVIOUSLY FALLS INTO THE EXPANDED RECALL POLICY. MY VEHICLE INFO: VIN: [XXX] YEAR: 2004 MAKE: GMC MODEL: ENVOY XL 370 NHTSA ACTION NUMBER : PE07014NHTSA RECALL CAMPAIGN NUMBER : N/A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643919October 10, 2014
ENGINE, ELECTRICAL SYSTEM
THE OIL PRESSURE GAUGE IS READING ABOVE 80. HAD OIL CHANGED IMMEDIATELY. WAS TOLD THAT THERE HAVE BEEN COMPLAINTS REGARDING THE MIS READING OF THE INSTRUMENT PANEL. CONTACTED GM AND WAS TOLD THAT AT THIS TIME THEY ARE NOT COVERING THE REPAIRS AND THAT IT IS THE CONSUMERS RESPONSIBILITY TO REPLACE THE ENGINE SENSOR SYSTEM. GM HAS SOME OF THE RUDEST AND NASTIEST CUSTOMER SERVICE REPRESENTATIVES. I HAD TO CALL 3 TIMES IN ONE DAY. THEY EVEN HUNG UP ON ME . I SPOKE WITH [XXX], [XXX] AND [XXX]. I ASKED ABOUT THE SAFETY OF THE VEHICLE AND OTHER POTENTIAL PROBLEMS, SUCH AS ENGINE FIRE OR ENTIRE SYSTEM SHUTTING DOWN AND NOT RESPONDING. THEY HAD ABSOLUTELY NO ANSWER FOR ME OTHER THAN THEY ARE NOT COVERING THE COST OF THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643316October 8, 2014
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE READS FAULTY, WILL FILL UP THE TANK AND IT WILL SHOW AS EMPTY, THEN IT WILL SHOW 1/4 FULL AND NEEDLE WILL FLUCTUATE INTERMITTENTLY BETWEEN 1/4 TANK AND EMPTY. HAS BEEN DIAGNOSED AS THE FUEL LEVEL SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641928October 7, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 GMC ENVOY XUV. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED SEVERAL TIMES AS THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLACED THE 02 SENSOR HOWEVER, THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO STALL WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643113October 7, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT SWITCH OVERHEATED AND CAUSED CIRCUIT PANEL TO CATCH ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10641556October 5, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY 2004 GMC ENVOY HAS 90,000 MILES AND THE HEADLIGHTS AND TAIL LIGHTS KEEP FLICKERING WHEN I START IT. AND WHEN DRIVING DOWN THE ROAD THEY FLICKER. THE GAUGES ON THE DASH FOR THE CHARGING SYSTEM GOES UP AND DOWN. I HAVE HAD IT TO A CHEVY DEALER 4 TIMES KNOW, FIRST TIME THEY TOLD ME THE THROTTLE BODY NEEDED CLEANED. THEY DID IT. PICKED IT UP AND THEN IT WAS JUST AS BAD. TOOK IT BACK AND THEY RAN TEST AND SAID IT HAS TO DO WITH A PLUG FOR THE SECONDARY AIR INJECTION SYSTEM. THEY REPLACED IT. STILL DOING IT. THEY TOLD ME THERE IS NO FIX FOR THE PROBLEM KNOW THEY TELL ME MY SECONDARY AIR PUMP AIR IS BAD AND NEEDS REPLACED. THERE HAS TO BE A FIX FOR THIS PROBLEM. I CANT SPEND MONEY THAT DON'T FIX THE PROBLEM I AFRAID TO DRIVE IT AT NIGHT.GOING DOWN MY DRIVEWAY THE LIGHTS WENT ALL THE WAY OUT AND BACK ON. ANYTHING YOU CAN DO OR TELL ME WHAT I CAN DO WILL HELP. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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