Genesis GV70 Complaints

223 consumer complaints on file.

#11698454November 9, 2025
EXTERIOR LIGHTING
Moisture issues in headlight assemblies from the factory. That buildup of moisture inside the assemblies is causing visibility issues when the lights are needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697237November 3, 2025
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
The coolant system on my 2022 Genesis GV70 has repeatedly failed despite multiple repairs. On April 2, Greenway Genesis diagnosed a coolant leak and replaced several components. The problem returned, and I brought the vehicle back on April 29 because the coolant appeared low again and the engine sounded louder than before. On October 25, Holler Hyundai confirmed another coolant leak, this time involving the integrated thermal management system. The recurring coolant loss places my safety at risk because it can lead to engine overheating, sudden power loss, or engine failure while driving. The issue has been reproduced and confirmed by two separate Genesis/Hyundai service centers. However, the root cause has not been identified or corrected, and the manufacturer has not provided a permanent solution. The vehicle has been inspected multiple times by authorized dealerships, and repair invoices are available for review. Despite these failures, no coolant warning light or dashboard message ever appeared, which raises concern that a sensor or monitoring component may not be functioning correctly. There were no warnings or messages at any point before or during the coolant loss. The vehicle is currently at Greenway Genesis and is available for inspection. Based on multiple repeated failures and the absence of any warning indicators, there appears to be an unresolved defect that could create a safety hazard while the vehicle is in operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696943November 1, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696753October 31, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2026 Genesis GV70. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The contact stated that the instrument cluster independently restarted. The contact stated that the instrument cluster rebooted like a computer. The vehicle was taken to the dealer and was diagnosed with a failed control unit. The contact stated that an unknown software update was performed. The vehicle was repaired. The contact stated that two days later, the failure reoccurred. The dealer was made aware of the failure. The dealer informed the contact that there were five similar vehicles with similar failures. The contact stated that the failure began two days after the vehicle was purchased. The vehicle was taken back to the dealer twice; however, the failure was not duplicated. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696480October 29, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two separate occasions over a 6 month span the emergency braking system engaged while entering an underground parking garage. There were no vehicles in front or behind. The vehicle immediately engaged the brakes forced the vehicle to stop. Fortunately there were no injuries. I have opened a case with the manufacturer. I have read on blogs that others have experienced similar ghost braking issues. In their case the manufacturer and service technician claimed since nothing was recorded by the vehicle, there was nothing to be done. It is unacceptable for there to be no record of the emergency braking system engaging. Out is a core life safety protection. This issue should be investigated by the NHTSA to force the company to reevaluate the safety of their products.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695307October 23, 2025
FUEL/PROPULSION SYSTEM, ENGINE
While driving on the highway, the car shut down with no warning messages and gas fumes filled the interior of the car. I was not able to move over to a completely safe spot on the road because the car shut down so quickly. I was not able to put the windows down as there was no power to the car and unable to exit the car because I was not in a safe spot on the highway. I had to remain in the closed car inhaling the gas fumes. I called 911 and they had me sit in the sheriffs car until a tow truck came to keep me out of the fumes. The car was towed to the dealership, it had 53 miles on it. This event was extremely dangerous. It is currently at the service department of the dealership for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694330October 18, 2025
AIR BAGS
Airbags did not deploy, vehicle was declared a total loss.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11689577September 24, 2025
ELECTRICAL SYSTEM
I purchased a 2026 Genesis GV70 3.5T Sport Prestige (Certified Pre-Owned) on August 26, 2025, with ~100 miles on the odometer. At around 475 miles, the climate control screen went completely dark, rendering the HVAC and seat heating/cooling systems inaccessible via the center stack. While some touch-sensitive functions remain partially active (e.g., seat heater turned on and could not be turned off; AUTO and SYNC lights blink), no display is visible, making the system unusable. This poses a driver safety hazard—especially in foggy or cold conditions when defrost or rapid cabin adjustments are needed—and causes distraction and discomfort during operation, hot seats in the summer and cannot turn off. The vehicle was dropped off at the dealer (Genesis of Cary, NC) on September 11 and remains out of service awaiting a replacement screen (ETA September 24). I was told this was the first time the dealership had seen this issue. Though covered under warranty, the failure occurred in the first two weeks of ownership resulting in extended downtime. I’ve now driven a loaner longer than my own vehicle. Having evaluated 2023–2026 GV70 models and currently driving a 2024 GV70 loaner with 14,000+ miles, I’ve seen three different cockpit versions. From my background in human-machine interfaces (HMIs), it’s apparent Genesis is rapidly iterating critical driver-facing digital systems—climate, cluster, infotainment—without sufficient real-world stability testing. According to forums, there are systemic quality issues with this brand. This 27” display is no longer just infotainment—it governs key driving functions. Its failure affects safety. NHTSA should monitor this trend to ensure these systems are reliable, redundant, and repairable before analog backups are removed. Consumers are making substantial financial investments in vehicles where essential systems fail within days. This undermines safety, trust, and confidence in a growing number of vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686765September 11, 2025
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
We (wife and I) are the owner of a 2022 Genesis GV70. The vehicle has had multiple dangerous incidents affecting steering and driver control. Most recent event (dated 9/11/25): While driving at ~30 mph on city streets, an alarm sounded, the steering suddenly became very stiff, and the word “Emergency” appeared on the dashboard. This condition lasted briefly but made steering extremely difficult. Prior events (approx. six over the past two years): While driving at highway speeds, the vehicle has suddenly begun to swerve side to side with an alarm sounding — even though the lane assist feature was turned off. These incidents occur randomly, without warning, and cannot be reproduced on demand. Each time, she had to fight the steering to maintain control. Dealer inspection: The vehicle was taken to the Genesis dealership after earlier incidents. They found no diagnostic codes and offered no explanation or repair. Safety Concern: This vehicle appears to have a serious safety defect affecting steering control and stability. The unpredictable loss of normal steering or sudden emergency intervention poses a high risk of an accident. I request that NHTSA investigate this issue to determine whether it is part of a wider defect requiring recall or corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685010September 4, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
I was driving on the road when suddenly the car started an alarm sound, with the message in the heads up display to "stop immediately and check the brake system". I pulled over into the nearest side street and parked the car. When I put it back in drive, I had lost power steering, and half of the warning indicators had lit up, including but not limited to: power steering warning, brake warning, charging system warning, oil pressure warning, master warning light, parking brake and brake fluid warning, ABS Warning, and AWD warning. I tried holding down the parking brake button, and the first time all the lights went away for 5 seconds, but then they all came back again. I restarted the car a few times, and each time I got the same "check brake system" message as well as all the warning light symbols. I was not able to drive my car at all to remove it from in front of other peoples houses. I had to tow the car to the dealership, and the SOS button on the car did nothing. No warning lamps, messages, or similar symptoms had appeared prior to the failure, they all showed up after the "check brake system" alert appeared. 6 months ago I had another problem with the car, where past the speed of 30 MPH, the car would not shift gears up to a higher one. It kept increasing the RPMs when trying to go faster but would not shift gears, leaving me unable to safely match the speed of traffic and having to drive all the way to the dealership with my hazard lights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683735August 28, 2025
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2022 Genesis GV70. The contact stated that while driving at an undisclosed speed, the battery warning light illuminated. The vehicle was driven to the shoulder of the road. The contact stated that at that point, several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed, and determined that an unknown software update was needed. The software update was performed. The contact was then informed that the battery needed to be replaced. The battery was replaced. The dealer later determined that the battery did not need to be replaced. The contact was informed that, after further diagnostic testing and inspection, the failure was due to an alternator wiring harness failure. The contact was informed that the alternator wiring harness was burned. The contact was informed that it was an unusual failure. The contact was informed that the alternator wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,308.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683660August 28, 2025
ELECTRICAL SYSTEM
The contact owns a 2025 Genesis GV70. The contact stated that while the vehicle was parked and occupied or while driving, the infotainment system displayed a blank screen. No warning light was illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed and determined that the infotainment system needed to be replaced. The vehicle was repaired, and a software update was performed. The contact related the failure NHTSA Campaign Number: 25V105000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682092August 21, 2025
EXTERIOR LIGHTING
Both of my front headlights get condensation to the point of droplets every time it rains, or I go through the car wash. My car is a 2024. Genesis has implied that it is "normal" after I contacted my dealer in Richmond, Virginia. I am retired, so I don't usually drive a night. Would having fogged out lens degrade the performance of my headlights? I'm [XXX] and owned many cars. This is the first brand new car that has had this issue. It should be noted that the lens do clear up after the sun hits them for a few days. My car is not garaged so it is exposed to the rain. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674146July 16, 2025
EXTERIOR LIGHTING
Newly purchased 10 months ago and both right and left headlight inner lenses are covered in condensation. Blurs the LED light illumination. Reduced night illumination for maximum distance of road hazards. Increased chance of premature bulb failure due to direct exposure of moisture/water vapors. Unreliability of critical lighting safety requirements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673886July 16, 2025
ENGINE
When I press the gas pedal halfway or 3/4 nothing happens - which is really bad in heavy traffic situations. On the highway, I floored it and the RPM was racing but it wouldn't shift up, so the engine was racing but there was no acceleration at all. I backed off and accelerated lightly, it would speed up. Scary. I have stomped on the accelerator it will rev to between 4 and 5 thousand rpms never up shifting or accelerating. Happens to frequently and I only have 11,000 miles on the vehicle. Genesis service can't locate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673028July 12, 2025
EXTERIOR LIGHTING
Moisture in headlamps while driving in the rain. I see this is an issue with many owners of Genesis gv70 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672766July 11, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Dear National Highway Traffic Safety Administration, I am submitting this complaint regarding a persistent and concerning issue with my brand-new 2025 Genesis GV70. Since shortly after purchasing the vehicle in April 2025, I’ve experienced a loud metal-to-metal noise when reversing down my driveway — an incline where the issue consistently presents itself. Timeline of Events: June 9, 2025 – I brought the car to the dealership service department, reporting the metal-on-metal braking sound. Despite the fact that the sound occurs every time I reverse down my driveway, I was told that the dealership could not replicate the issue and was told the noise was “normal.” July 8, 2025 – After escalating my concern to Genesis Customer Service, an arrangement was made for a service technician to pick up my vehicle for further investigation. I captured a video of the technician reversing the car from my driveway, clearly demonstrating the noise. July 10, 2025 – I was contacted again and told that no issues were found, and the braking noise was again dismissed as “normal.” However, I have since received a loaner Genesis GV70 (white in color), which does not exhibit the same noise when backing down the same driveway, proving that the issue is not characteristic of all GV70s. Supporting Evidence: I have video evidence comparing both vehicles (loaner vs. my own) reversing down the same driveway. My car (black GV70) emits a distinct metal-to-metal squealing noise, while the white loaner vehicle does not. The sound has been replicable and consistent since the beginning and raises concerns about the safety and long-term impact on the braking system. Request for NHTSA: I am concerned that this issue may indicate a defect in the braking system or component assembly that could worsen over time, compromise safety, or result in premature failure. I respectfully request that NHTSA investigate this matter further as a potential manufacturer defect in the braking system of the 2025 Genesis GV70
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672617July 10, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I experienced a significant safety issue while operating my vehicle. After initiating a turn, the vehicle's acceleration defaulted, causing it to reach speeds of 60 mph in just a few seconds. This rapid increase in speed resulted in the loss of control, leading the vehicle to crash into a guardrail. The incident raised serious concerns about the vehicle’s safety features, including the effectiveness of the acceleration system, braking mechanisms, and stability control. I recommend that the National Highway Traffic Safety Administration (NHTSA) investigate this issue to prevent future accidents and ensure better safety.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11670738July 2, 2025
VISIBILITY/WIPER
Large crack in windshield and also the side lite window without any impact from stone or road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670654July 1, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle experienced water intrusion through sunroof drainage system during rainfall, causing saturation of interior components and electrical malfunctions. Water accumulated in cup holders, dashboard areas, and saturated headliner materials. Following water exposure, vehicle developed multiple safety-critical electrical failures including: false forward collision avoidance system activation causing unexpected emergency braking with no obstruction present, and improper auto start/stop system engagement during low-speed driving causing vehicle to jerk and stall while in motion. Despite reporting this safety issue immediately, manufacturer Genesis Motor America failed to disclose that this was a known defect covered under Technical Service Bulletin 24-BD-008G. Customer service representatives did not mention existing TSB and refused emergency service appointments, forcing 2-month wait for service scheduling despite life-threatening electrical malfunctions. Customer had to independently discover TSB documentation through research. Only after customer escalated with TSB evidence did Genesis authorize repair. Dealer confirmed drainage system failure and completed repairs per TSB guidelines that manufacturer should have immediately referenced. Genesis's failure to disclose known safety defect and refusal of emergency service created extended exposure to dangerous electrical malfunctions that could result in accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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