Genesis GV70 Complaints

223 consumer complaints on file.

#11521279May 10, 2023
SEAT BELTS
Hello, I am writing to file a complaint regarding the seatbelt mechanism in my Genesis vehicle and to request an investigation into the issue. The seatbelt system in my car rapidly retracts with no slack. This excessive force can potentially cause serious injuries. Unfortunately, my family and I recently experienced a devastating consequence of this issue. On April 9th, 2022, we were involved in a rear-end collision. We would like to get an answer from if aggressive retraction of the seatbelt, could've resulted in the loss of our unborn child. We are heartbroken and concerned about the safety. We would appreciate your prompt attention to this matter, as we believe that addressing this issue could potentially save lives and prevent further tragedies. Thank you for your attention to this urgent matter.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520167May 2, 2023
POWER TRAIN
All wheel drive(AWD) warning light illuminates. 9482 miles have been driven on the vehicle. This has happened 5 times in the last week, April 25th- May 1st 2023. The vehicle was taken to the Genesis dealer on the 1st of May 2023. I was informed by the service department that several components related to the differential system and parts were ordered. Relief valve, actuator assembly, pressure sensor. I was informed that this may or may not fix the issue. Additional parts will have to be replaced. If that doesn't fix the issue the entire unit will have to be replaced. I asked if this was a safety problem and is it safe to continue driving my vehicle. The answer I received was they didn't know. There were no other signs or symptoms prior to this. As far I can tell the vehicle runs ok. I also don't know if the traction control system will malfunction while I am driving. I picked it up and drove it home and I haven't driven since. I called the Genesis hot line on May 1st 2023 and asked was if it is safe to drive the vehicle. As of May 2nd I haven't heard back from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513740March 25, 2023
STRUCTURE:BODY, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512555March 18, 2023
FUEL/PROPULSION SYSTEM
During a road trip, the GV70 only having about 5000 miles, a Check Engine light came on. Cause of said warning was fuel injector malfunction. The car still operated normally. Took in to Dealer repair shop after getting back home from road trip and Dealer had car for over 5 weeks to replace a fuel injector chip. Since replacing the chip, no other problems have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512466March 17, 2023
POWER TRAIN, BACK OVER PREVENTION, ENGINE AND ENGINE COOLING
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509779March 1, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
After my test, here's what I found: If the cruise control is Off and you press and hold the cruise control button for more than 2 seconds, the speed limit function activates as indicated by the "Limit" indicator on the multi-function display. In this mode, if the vehicle speed exceeds the limit speed and you press on the gas, the power is immediately cut off, and you can't accelerate. If the vehicle exceeds the limit speed, a warning bell will sound, and the speed will flash and power is cut when pressing on the gas. If the cruise control is ON, and you press and keep holding the cruise control button, sometimes the car will begin to slow below the set speed and continue to slow, even after releasing the cruise control button, and sometimes the cruise control will remain engaged after releasing the button. In this scenario, if you press on the gas to accelerate, the power is cut out and nothing happens even though you are below the limit speed. To restore power, you have to press and release the cruise control button to deactivate the cruise control. It's as though the cruise control gets into a mode where it won't hold speed, and pressing on the gas does nothing. This seems like a software bug. The above scenarios only happen when the cruise control is ON. Power is always available when the cruise control indicates that it is not activated or when in "Normal" (non-limit) mode when active. It seems counterintuitive that accelerating manually by pressing on the gas is overridden when in the "Limit" mode. I don't know if this is a design feature or a flaw. The vehicle lost power several times in traffic - and at that time do not believe the cruise control was being used The dealer says they cannot ascertain the problem and have referred it to an executive higher-level
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508349February 21, 2023
SEAT BELTS
Manufacturer Recall Number012G NHTSA Recall NumberAWAITING1 Recall StatusRecall Incomplete Summary HYUNDAI/GENESIS IS INITIATING SAFETY RECALL 012G TO ADDRESS A CONDITION PREVIOUSLY REFERENCED IN RECALLS 211/009G, 219, 220, 223, 229, 231, AND 238/011G REGARDING THE SEAT BELT PRETENSIONER. THIS RECALL INCLUDES CERTAIN, NEWLY IDENTIFED GENESIS VEHICLES BASED ON HYUNDAI/GENESIS' ANALYSIS AND TESTING USING RECOVERED PARTS ASSOCIATED WITH A KNOWN FIELD EVENT. FURTHER TESTING USING CRASH PULSE PARAMETERS SIMILAR TO THE KNOWN FIELD EVENT CONFIRMED THE SUBJECT GENESIS VEHICLES' SUSCEPTIBILITY TO MICRO GAS GENERATOR SEPARATION. HYUNDAI/GENESIS IS INITIATING THIS ACTION TO ENSURE THE SAFETY OF ITS VEHICLES FOR GENESIS CUSTOMERS. Safety Risk THE FRONT DRIVER AND/OR PASSENGER SIDE SEAT BELT PRETENSIONERS IN THE SUBJECT VEHICLES WERE INSTALLED CONTAINING PYROTECHNIC-TYPE PRETENSIONERS THATMAY DEPLOY ABNORMALLY DURING A CRASH. AN ABNORMAL PYROTECHNIC PRETENSIONERDEPLOYMENT COULD CAUSE METAL FRAGMENTS TO ENTER THE VEHICLE OCCUPANT COMPARTMENT, WHICH MAY RESULT IN INJURY TO VEHICLE OCCUPANTS. THE POTENTIAL FORTHIS CONDITION IS DEPENDENT ON VEHICLE CHARACTERISTICS, PRETENSIONER LOAD LIMITER SPECIFICATION, AIRBAG CONTROL UNIT LOGIC, CRASH DURATION, AND SEVERITY. Remedy REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507911February 17, 2023
FUEL/PROPULSION SYSTEM
Purchased the car 1/28/2023 and drove it off the lot with 20 miles on the odometer. Within the first 15 miles and merging onto a freeway, the motor cut out and we were almost rear ended. The sudden loss of power nearly caused a significant accident. We replicated the issue several times. We took the car to the dealership in our home state. We were told it was a fuel pump and water pump issue and they were seeing it in about 20% of the new cars. As of 2/17/23 we are still without our new car as it has been at the dealership since waiting for new parts. The dealership and the manufacturer knew of this issue and continued to sell and let people drive off their lots in potentially unsafe cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505556February 4, 2023
POWER TRAIN
My 2022 GV70 with only 7,025 miles started making a whining/grinding noise. Shortly after the drivetrain failed while driving the vehicle just after exiting a highway. The vehicle while moving forward every few feet would make a loud bang. While trying to reverse the vehicle the drivetrain was locked and vehicle would not move in reverse even in neutral gear. The service center after 2 months of "investigation" has stated the transfer case needs to be replaced but gave no details on what actually failed. Vehicle is still at the service center awaiting an ETA for part and repair. After reading several forums this seems to be on-going issue with failure of the transfer case with Genesis GV70 and possibly others. This is a safety concern and is a known issue impacting multiple vehicles that could lead to accidents. I believe this should be investigated by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504648January 31, 2023
POWER TRAIN
The contact owns a 2023 Genesis GV70. The contact stated while at a stop sign and attempting to accelerate, the vehicle accelerated uncontrollably. The contact stated that several unknown warning lights illuminated. The contact was able to drive back to the residence. The vehicle was towed to the dealer however, a cause for the failure was not found. The manufacturer was contacted, and a case was filed. The failure mileage was 834. UPDATE: 05/23/23- Consumer- incident 03/31/23- Vehicle stopped in the middle of the road and wouldn't move. Towed to dealership. Key fob wouldn't open the door. No repairs have been done. LTR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504375January 30, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, STEERING
The issue started 1/24/2022 9:30pm when the car steering wheel buttons features where off and 2 warning lights on. All self driving mode assistance where off. I took the car to Nashua Hyundai 140 Daniel Webster Hwy, Nashua, NH 03060 tel 603- 888- 8080, i believe was the week of the 31, and they ordered the 3 parts. They told me it was safe to drive the car. During Saturday 1/21 I drove to NYC to meet my cousins for my uncle funeral. I noticed that the car was slightly accelerating itself without no warning. On 1/22 Sunday returning home from NYC, I notice that I had to put the brakes more frequenty. On 1/27/2023, the 3 electric parts were installed and when leaving the dealer the car was not responding to the acceleration (it won run) and abruptly accelerated. Then at the highway US 3 South it started to reduce speed by itself (55/65 zone). Almost 2 car collide with me at the rear at they had to reduce speed abruptly. I returned to the dealer with the warning lights on. The technician plug the computer deffects detector and the system could not detect the error. The warning signs where off. He drove the car and there found the traction control coming on and off causing the car to accelerate and reduced speed by itself. I thought I was not going to make it as they were a lot of trucks near me when I was trying to drive and return to the dealer. I sworn to protect the public health since 2015, I am fulfilling that duty with this report to avoid preventable accident or death. I believe this car advance AI/ML system are blocking access to detection system to detect errors. Which could endanger findings of significant errors that can cause injuries or death while driving. All repairs documented are at the dealer and inside the car. The car still at the dealer as of today if you need to conduct an inspection 1/30,/2023. Also, the Genesis app is not recording malfunctioning until the dealer connect the system. [XXX] Cell [XXX] for any questions INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497789December 16, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The location of the sensors for the forward collision, adaptive cruise control and lane departure are located too low in the front grill. During snow conditions ice and snow cover the sensors and they do not operated properly. I purchased my vehicle in August 2021 and last winter as well as today (December 16, 2022 while driving near Chicago I encountered several instances where the above systems did not work properly. I contacted my local dealer as well as the Genesis Motor Vehicle company. The dealer confirmed they had several similar complaints to mine. I was advised by both the local dealer as well as Genesis Motor company to turn the systems off in snowy conditions. Disconnecting the system results in an unsafe situation. The location of the sensors is too close to the pavement. Genesis needs to correct this design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492075November 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
On 3 occasions while driving under 30 mph with no proximate vehicles my car suddenly began to intermittently brake and the dash flashed "collision warning". In two of them, I was able to pull over and turn off the car and restart--the problem did not repeat. In the third instance I kept driving (bucking along at 10 mph) and after about 50 yards the warning went away. The dealer ran a scan and cannot find an issue. They tell me they have to see it while it happens. The car may be at the dealer for months as they will be driving it to see if they can replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490013October 19, 2022
ENGINE, FUEL/PROPULSION SYSTEM
INCIDENT: Saturday, October 8, 2022 @ 5PM Sawyer Rd. and Red Arrow Highway, Sawyer, MI Driver: Peter LovelandMileage: 1,540 •Loss of power, unable to accelerate while turning north (right) on Red Arrow Highway from a full-stop on Sawyer Rd. •Electric motor noise; whirling or clicking sound •Right Turn Blinker, Lane Keep Assist (LKA) and Lane Follow Assist (LFA) active •Traveling less than 10mph, able to pull to side of road. Placed car in Park and then back to drive again. Unable to accelerate above an estimated 10mph. •Pressed Genesis Connected Services button and agent recommended restarting engine. •Engine restarted; placed in Reverse first for a short distance and then placed into Drive. •Able to accelerate to road speed of 55mph and returned home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486818September 27, 2022
UNKNOWN OR OTHER
I am uncertain what exactly is wrong with my vehicle. As it appear the certified dealer is also not unaware how to resolve the issue. My vehicle has sat at the Lithia Springs, GA Hyundai dealership since approximately August 23, 2022. I requested service on my vehicle because it started stalling, and shutting off while operating the vehicle without warning. This is a major concern as it put the driver and passengers at risk considering the circumstances. The last time I drove my vehicle. It shut off completely while driving on major interstate I-20 in the middle of expressway, surrounded by other vehicles. With much caution, we made it to the side of the highway. Where we restarted my truck and proceeded to make it back to Lithia Springs Hyundai, where we picked up my vehicle just a hour prior to this event. We were assured my vehicle was repaired properly. Later realizing in fact no repairs had been made at all. My vehicle shut off 3 additional time before reaching the dealership. Where we road slowly through traffic with hazard warning lights flashing. My vehicle has sat without repair since it was left that day. This week, I was contacted by a case manager with Genesis and instructed to come pick up my truck, return the loaner vehicle. Drive my truck two hours away to another dealership in Albany Georgia to further assist with just a review of my vehicle. Please let it be known. No repairs has been made to my vehicle. Yet I am being asked to risk my life by driving a knowingly unsafe vehicle. Putting myself, as well as other people lives in danger, for a task that should be handled by the manufacturer. I have been more than patient! Allowing a fair opportunity for Genesis and Lithia Springs Hyundai to come up with a better resolve that doesn’t involve me possibly dying for supporting their brand! This entire experience has impacted my life severely! Causing a enormous amount of stress
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483669September 9, 2022
POWER TRAIN
2022 Genesis GV 70 Advanced model, All Wheel Drive warning light is illuminated on the dashboard at first at random driving condition (highway / city) and at no particular speed. This occurred intermittently over a two week period progressing to the light illuminates after 5-10 min of driving after both a hot and cold start. When the light comes on, the 4 wheel drive system disengages and provides power to rear wheels only. Upon inspection by Genesis service, the transfer case is in need of replacement. A google search "GV70 AWD warning light" yields details on numerous others with the same problem, generally with less than 5K on the car. Genesis cannot tell me if the car is safe to drive until the part arrives, saying only if I do not feel safe to drive it, don't. The dealer / service dept reported others with the same problem as well and suggest some form of a recall is needed by Genesis. Genesis cannot tell me if the car is safe to drive until the part arrives, saying only if I do not feel safe to drive it, don't which was/is not very helpful nor responsible as a premium vehicle manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481883August 29, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Genesis GV70. The contact stated while driving at an undisclosed speed and coming to a stop, the vehicle lost motive power and stalled. The vehicle was restarted and operated normally. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure was mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477018August 1, 2022
UNKNOWN OR OTHER
On the top trim of the Genesis GV70, with the upgraded sport break and gas pedals the ergonomics for both pedals are horrible. The gas pedal in particular requires a significant amount of force to be depressed from a normal driving position in all drive mode (except the sport modes) resulting in pain and frequent muscle contract episodes while driving- which caused be to pull off on the soft shoulder while driving on the highway as I was unable to continue driving. It has also caused prolonged pain in my Achilles tendon and I’m unable to drive the car without a leg brace, or I may experience severe muscle contract while driving which would prevent me from pressing gas all together. Its only noticeable after at least 3 weeks of constant driving, so its not something new buyers would be able to identify readily. Additionally the lower trims GV70s have different brake and gas pedals which are more ergonomic, and require significantly less force to be depressed so it wont be noticeable on those trims.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477011August 1, 2022
SERVICE BRAKES, POWER TRAIN
While having brake hold feature enabled, with the auto start and stop system, the car rocks forward then backward before driving off, which leads to a sensation of whiplash for the driver as well as create a 1-3 unexpected delay in acceleration which almost caused an accident while turning on to a main road from a minor road. As well as lead to unnecessary strain on the neck. It appears to be an issue with the 2 systems (auto start and stop and brake hold) interacting with each other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461878April 23, 2022
UNKNOWN OR OTHER
The front windshield of the car is not sturdy. I have two road trips and a small stone hit the front windshield and is easily chipped. I have two experience with this kind of incident my speed was within normal range and other incident was city driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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