Freightliner Sprinter Complaints

88 consumer complaints on file.

#11096380May 16, 2018
AIR BAGS
TAKATA RECALL. SINCE RECEIVING THE RECALL NOTICE DATED DECEMBER 2017 I HAVE CALLED THE LOCAL DEALER 5 TIMES BEGINNING JAN 16, 2018. MANY PROMISES TO CALL ME BACK WITH A PROJECTED TIME THE REPLACEMENT AIRBAG WILL BECOME AVAILABLE, BUT SO FAR THEY NEVER HAVE CALLED ME BACK. AND TODAY THEY SAID THE SAME THING. THEY DON'T HAVE THE REPLACEMENT AND THEY DON'T KNOW WHEN THEY WILL BE GETTING THEM, BUT THEY WILL FIND OUT AND CALL ME BACK. BASED ON THEIR PERFORMANCE TO DATE I DON'T EXPECT TO HEAR ANYTHING UNTIL I CALL THEM BACK AGAIN. IN THE MEANTIME I'M CONCERNED ABOUT DRIVING THIS VEHICLE WITH A DEFECTIVE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076940March 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 (NA) FREIGHTLINER SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V379000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ IN KNOXVILLE, TENNESSEE WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071838February 8, 2018
AIR BAGS
TAKATA RECALL. WE TOOK SAID VEHICLE TO MERCEDES BENZ, BATON ROUGE, LA OVER 3 WEEKS AGO, MARJORIE REIFF (225-490-3119) STATED THAT THE REPLACEMENT HAS TO BE ORDERED AND WOULD LIKE US TO CHECK BACK. WE WENT TO MERCEDES BENZ AGAIN TODAY (02/08/208) AND THE SAME PERSON STATED THAT OUR VEHICLE IS NOT LISTED BUT THE REPLACEMENT HAS TO BE ORDERED AND IT WOULD TAKE ABOUT 30 DAYS TO COME IN. I HAVE UNTIL 02-22-2018 TO GET THIS PROBLEM RESOLVED AND CANNOT GET ANY ASSISTANCE FROM THE DEALERSHIP IN BATON ROUGE, LA. CAN SOMEONE HELP WITH THIS MATTER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065036January 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FREIGHTLINER SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V479000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LOU BACHRODT FREIGHTLINER SALES MIAMI, 9900 NW 77TH AVE, HIALEAH GARDENS, FL 33016) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035904October 23, 2017
AIR BAGS
TAKATA RECALL FOR DRIVER'S SIDE FRONT AIRBAG NOTIFIED ME A COUPLE OF YEARS AGO AND THEN NOTIFIED ME TO CONTACT THE LOCAL MERCEDES-BENZ/DAIMLER DEALER, WHICH I DID, BUT THEY SAY THEY HAVE NOT GOT A REPLACEMENT TO INSTALL IN MY VEHICLE. I HAD ALREADY HAD THE PASSENGER AIRBAG REPLACED ON A SIMILAR RECALL. I HAVE HAD NO ACTUAL INCIDENT YET WITH MY ALREADY RECALLED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001028July 6, 2017
AIR BAGS
2007 FREIGHTLINER VAN. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR DRIVER SIDE AIRBAG RECALL NOTICE. *LD UPDATED 07/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980709May 22, 2017
AIR BAGS
2007 FREIGHTLINER SPRINTER. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER RECEIVED 5 NOTICES FOR PARTS BEING AVAILABLE FOR THE RECALL REPAIR THE VEHICLE UNDER RECALL. THE CONSUMER CALLED TO MAKE AN APPOINTMENT TO REPAIR THE VEHICLE, ONLY TO LEARN THE ONLY ROAD TRUCKS WERE BEING REPAIRED THE PARTS WERE NOT YET AVAILABLE FOR SPRINTERS TO BE REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971927April 11, 2017
UNKNOWN OR OTHER
I NEED TO KNOW IF THE RECALL FOR THE DRIVER SIDE AIR BAG WAS IN EFFECT BECAUSE THIS IS SOMETHING VERY SERIOUS. MY HUSBAND DRIVES THIS VEHICLE EVERYDAY AND I WOULDN'T WANT A DEPOLYMENT OF THE BAG DUE TO A RUPTURE AND HE WOULD BE HURT. HOW DO I FIND OUT IF IT WAS DONE? I READ ABOUT THIS ON A TELEVISION INVESTIGATION AND IT MAKES ME NERVOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959006March 6, 2017
SUSPENSION
REAR LEAF SPRINGS RETAINING PIN SHEARED OFF AND SPRINGS SHIFTED FORWARD AND AXLE ROTATED CAUSING DANGEROUS SITUATION. FREIGHTLINER DEALER CONSIDERED IT UNSAFE TO DRIVE. ESP WARNING LIGHT CAME ON AND DEALER REPLACED STEERING ANGLE SENSOR WHICH DID NOT SOLVE PROBLEM. THEY THEN FOUND SHEARED PIN AND SPRINGS SHIFTED THREE INCHES. SAID UNSAFE TO DRIVE. I HAVE NOW FOUND OTHER SIMILAR REPORTS. THIS PROBLEM WARRANTS AN OFFICIAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956276February 22, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ FTL6 316 4X2 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924020November 3, 2016
AIR BAGS
DAIMLER HAS NO AUTHORIZED REPAIR FACILITY WITHIN MY STATE. THE CLOSEST REPAIR LOCATION IS IN AUSTIN, TX, 900 MILES AWAY, ONE WAY!! THERE ARE TWO AUTHORIZED SPRINTER REPAIR LOCATIONS WITHIN 10 MILES OF MY LOCATION THAT HAVE PERFORMED MECHANICAL/ENGINE REPAIRS IN THE PAST. CAN THEY BE AUTHORIZED TO PERFORM THE REPAIRS TO THE AIRBAGS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881831June 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FREIGHTLINER SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862826May 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 FREIGHTLINER SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854823April 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FREIGHTLINER SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER(S): 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836477February 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 FREIGHTLINER SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) SEVERAL MONTHS AFTER RECEIVING A NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER FOR SEVERAL MONTHS WITH NO RESPONSE ON WHEN THE RECALL REPAIR WOULD BE PERFORMED. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO REFER THE CONTACT TO A DEALER TO RECEIVE A REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817731January 4, 2016
SERVICE BRAKES
I WAS DELIVERY FOR DHL FOR 5 HOURS PIER TO THE ACCIDENT. I WAS ON A CITY STREET IN UPPER CHI-CHESTER, PA. WHEN I TRIED TO YIELD AND PREPARE FOR A STOP SIGN. WHEN I WENT TO APPLY THE BREAKS AND ADDED MORE PRESSURE TO THE BREAKS THEY JUST THEN DROPPED THE FLOOR. I THEN TRIED TO PUMP THE BREAKS, STILL NOTHING, NO BREAKS. FROM NOT BEING ABLE TO STOP AT THE STOP SIGN, I WENT THROUGH THE INTERSECTION CAUSING AN ACCIDENT. AFTER RESEARCHING ONLINE, I HAVE FOUND THAT THESE VEHICLES HAVE ALOT OF BREAK PROBLEMS AND A NUMBER OF REPORTS THAT SHOWN BREAK FAILURE TO THESES TYPES OF DELIVERY VANS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10789615November 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 FREIGHTLINER SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/13/16 MA UPDATED 01/25/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787327October 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 FREIGHTLINER SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT AN UNKNOWN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED THE NEXT DAY. THE CONTACT REPLACED THE FUSE BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND IT WAS DISCOVERED THAT THE SAME FUSE HAD FAILED. THE CONTACT REPLACED THE FUSE, HOWEVER, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED THE FOLLOWING DAY AND THE SAME FUSE NEEDED REPLACEMENT WHICH CAUSED THE VEHICLE NOT TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED BUT THE TECHNICIAN WAS ABLE TO START THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS NOT ABLE TO BE STARTED. AS A RESULT, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECM WAS MELTED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED AFTER THE REPAIR AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THE CRANK SHAFT SENSOR AND THE CAM SHAFT SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10761446September 4, 2015
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 FREIGHTLINER SPRINTER 2500. THE CONTACT STATED THAT OIL WAS SPILLING FROM THE ENGINE COMPARTMENT ONTO THE ROAD SURFACE. THE CONTACT INDICATED THAT UP FIVE QUARTS OF OIL WOULD SPILL OUT EVERY SEVEN DAYS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V294000 (FUEL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 288,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760892September 1, 2015
WHEELS
APPROX. 6:00AM MONDAY MORNING JULY 6TH OF 2015 I HAD A FLAT TIRE ON THE PASSENGER SIDE WHEN I WENT TO GET IN MY TRUCK FOR WORK. UPON INSPECTION THE LEAK WAS SEEPING THRU THE STEEL INNER SURFACE OF THE RIM. APPROX. 2 INCHES AWAY FROM VALVE STEM AREA. FOR THE TIME BEING I DECIDED TO HAVE THE LIKE NEW TIRE JUST PUT ONTO MY OEM SPARE (WHEEL & TIRE) AND JUST USED THAT TO CARRY ON WITH BUSINESS. THE TIRE STORE SAID THEY HAVE NEVER SEEN A FACTORY STEEL WHEEL JUST LEAK AIR WITHOUT A OBVIOUS REASON. THE ONLY ANSWER TO CONTINUE TO USE THE WHEEL WAS TO HAVE A INNER-TUBE PUT IN IT. SO I HAD A KR-16 INNER TUBE PUT IN. APPROX. 6:00AM FRIDAY JULY 10TH I HAD A VERY SOFT TIRE ON DRIVERS SIDE FRONT. I PUMPED AIR INTO IT HERE AT MY HOUSE FROM MY COMPRESSOR AND WENT BACK TO MY TIRE STORE. THIS STORE IS THE ONLY PLACE TO EVER PUT TIRES ON MY TRUCK. THE GUY SAID AFTER USING SOME SOAPY WATER AND SHOWING ME AIR BUBBLES A COUPLE INCHES OVER FROM VALVE STEM THAT I HAD SAME PROBLEM AND THAT OBVIOUSLY I HAVE DEFECTIVE RIMS. HE PLACED A INNER-TUBE IN THIS WHEEL FOR ME AND I RETURN TO MY TRUCK AND CARRY ON. ON AUGUST THE 17TH 2015 I AM IN ROUTE TO CARY,NC ON US1 NORTH BOUND FROM MY HOME. I WAS IN THE DEEP RIVER AREA RUNNING 75MPH IN THE INSIDE/PASSING LANE WHEN OUT OF NOWHERE OR WARNING MY FRONT DRIVER SIDE EXPLODES. VERY NEARLY GOING INTO GUARD RAILS OR OFF INTO THE RIVER. THANKFULLY I MANAGED TO REGAIN CONTROL OF THE TRUCK AND GOT IT OFF THE ROAD WITH MIN. DAMAGE. USED OEM BOTTLE JACK KIT TO PUT MY SPARE ON; WHICH ALSO CONTAINS A TUBE. I GET IT ON AND LOSS DAY OF WORK AGAIN TO TIRE STORE. UPON THE TIRE BEING REMOVED THE STEEL OF THE OEM WHEEL HAS AN APPROXIMATELY 8" SPLIT/CRACK. HAD TO BUY NEW WHEEL. CUSTOMER CARE BRUSHING ME OFF. NOW, A 3RD FLAT THIS WEEK. ANOTHER WHEEL LEAKING AIR THRU THE STEEL. SAME AREA! SCARY AND UNSAFE. HAD TO PURCHASE ANOTHER NEW WHEEL ON TODAY! PLZ HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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