Freightliner Sprinter Complaints

88 consumer complaints on file.

#11763739September 11, 2026
UNKNOWN OR OTHER
My vehicle is having massive DPF filter issues I paid for it to be fixed and Mercedes fixed the DEF system under warranty but right before the warranty expired some how the DPF filter "was broke" I feel like Mercedes should have fixed it while it was under warranty but they did not. I asked for a good will repair and they refused. They wanted to charge me $6k for repairs and I could only take it to them. No one else could repair it. Finally I was getting sick from driving it with the massive emissions issues so I took it to an independent diesel mechanic to be fixed. That charged me over $1k and did not fix it matter of fact they made it worse. I have been driving it for a year breathing in diesel particles because of the fulty DPF and DEF system. Mercedes was sued prior to me owning it but I did not know about this when I purchased it I have been exposed to both toxic diesel emissions and carbon monoxide poisoning for an entire year thanks to Mercedes Benz making their parts unattainable and their Monopoly on parts and service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733238April 23, 2026
UNKNOWN OR OTHER
Hello. I’m complaining about CWA ( cross wind assist) . Everyone knows and internet groups are full of information about this issue. The CWA is not safe , it’s dangerous on the road and can suddenly brake check another vehicle behind you or can throw you to oncoming traffic lane. The system also applies brakes when passing under bridges or road signs that are across the road. This system is dangerous and needs to be recalled for the safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731607April 16, 2026
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2023 Freightliner Sprinter 1500. The contact stated that while driving at an undisclosed speed, the front driver’s and passenger’s side mirrors vibrated abnormally, causing difficulty with seeing objects in the mirrors. The vehicle was taken to a dealer, where it was determined that the front driver’s and passenger’s side mirrors needed to be replaced. The vehicle was repaired. The vehicle was taken back to the dealer; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685330September 5, 2025
ENGINE
The Cooling fan behind the radiator also known as the clutch fan fell off the water pump. I realized it before it fell on the highway during rush hour and caused a major accident and engine failure. This is a very common problem and is all over the internet. In most cases it will take out the radiator, fan assembly, belts and hoses as reported by many on the internet when you google “MB sprinter clutch fan falls off”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678762August 6, 2025
ENGINE, VEHICLE SPEED CONTROL, WHEELS
Driving down the road in heavy traffic and the lights on the dash came on and the vehicle went into limp mode almost immediately. I lost the ability to accelerate. I pressed the gas pedal and the engine just revved like it was in neutral. It almost caused an accident. lights were engine, traction, abs. Called MB dealer and they advised the wheel sensors had a NTSB warranty extension on the wheel sensors but my vehicle is not covered because the 10 yr warranty extension is up. Is there any way to get them to cover this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676111July 25, 2025
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634072January 4, 2025
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The crosswind/lane departure system needs to have a way to be disabled by the user. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543624September 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Multiple Episodes of vigorous Sudden Application of Active Brake Assist, sometimes with a sudden dip, occasionally without a noticeable inciting issue. Often Occurs at Hiway speeds, on a narrow bridge with car slowing to 5 mph. At low speeds break assist may turn off and able to resume driving, sometimes requires restart of engine to clear brake assist. Drivers following behind are not happy when this unexpectedly happens, very unsafe. Atteeempts to deal with it through dealer have been unsuccessful or dis,issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538211August 13, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Vehicle was driving fine, then warning lights that ABS system was no longer functioning, cruse control inoiperable, "go to shop immediatly" with no apparent cause. I took it to a shop and they attached the electronic scanner which indicated "Front Right Speed Sensor failed". This is the second speed sensor that I have had replaced this year (the first was one of the rear speed sensors). I replaced the front right speed sensor this morning, but the system has not reset. I hate to drive the vehicle with the warnings still indicated and cruise control inoperable, but I have no choice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527280June 15, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2003 Freightliner Sprinter 3500. The contact received notification of NHTSA Campaign Number: 09V418000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523457May 23, 2023
VEHICLE SPEED CONTROL
On May 22, 2023 around 19:00 after driving my vehicle for nearly 90 minutes the vehicle no longer responded to the gas pedal being depressed by increasing acceleration. The vehicle would not go over 2,500 RPMs even with the gas pedal fully depressed. No warning were shown on the driver display or in the messaging system. The manual gear shifting did not work to raise or lower the gears while the vehicle was in this state. The vehicle display showed the vehicle in "D" for Drive and I could not change it to any other value such as D1, D2, etc.. The vehicle had almost no power and would not accelerate except for very slowly taking over 1.5 minutes to reach 55 mph. This is a SEVERELY dangerous situation as without warning my vehicle stopped responding to driver input in a reasonable fashion and thus if I was attempting to turn onto a busy road or cross a road my vehicle would not have enough acceleration to do so and could cause an accident resulting in serious death or injury. No warnings or alerts were shown on driver console. Parking assistance was turned off. Lane departure was turned off. I cycled on/off the cruise control to no avail. I evened turned the engine off and on and the problem still persisted. It wasn't until I was able to safely pull off later and power off the vehicle and wait 5 minutes that the problem went away. It is incomprehensible to me why we allow car manufacturers to override user input and commands with faulty and buggy computer software. If I press the gas pedal it should respond!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521162May 9, 2023
VISIBILITY, ELECTRICAL SYSTEM
The contact owns a 2019 Freightliner Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503674January 25, 2023
ENGINE
Engine destroyed by oil and water accumulation in intercooler that was pulled through the turbo and entered cylinder 6. Bent connecting rod on Cylinder 6, Bent and torn turbo vanes. Sudden loss of power while operating. Mercedes is replacing the entire motor. No Symptoms before the event, check engine light after first restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501821January 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving in center lane of three lane interstate highway in the evening so it was dark. I had cruise control set at 55 mph. Nothing to my right and at least 100 yards of nothing in front of me. A white sedan speeds by in the left lane staying entirely in their left lane. My vehicle slammed on the brakes for some unknown reason almost causing the vehicle behind me to collide with me. A red triangle appeared on dash display for 2 seconds or so (not long enough to know what the computer thought happened ). No explanation given. No messages in drive computer. Absolutely awful. This could have caused a major accident and it was all done by a computer with no explanation. I want a dealer to download the log from my car for 17:52-17:53 on 1/14/23 and issue a complete and detailed report. There’s a severe safety issue and it must be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501505January 12, 2023
SERVICE BRAKES, WHEELS, VEHICLE SPEED CONTROL
THE VEHICLE DASH BOARD HAD 4 {ECM, ABS, TRACTION AND SKID} LIGHTS, REDUCED SPEED TO 20MPH ON THE HIGHWAY RPM INCREASED OVER 3000 LOST ABILITY FOR ABS, STEARING CONTROL AND SPEED. CHECK ENGINE LIGHTS P003A AND P0037 POINTING TO BOTH REAR WHEEL SPEED SONSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491472October 30, 2022
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
ABS SPEED SENSOR, TRACTION REAR SPEED SENSOR FAULT CODE C0037 AND C003A. SPEED REDUCES TO 20MPH HIGH ENGINE RPM REV OVER 3000 RPM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487529October 2, 2022
UNKNOWN OR OTHER
The ‘care free’ awning has erratic operation issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11479209August 14, 2022
EXTERIOR LIGHTING, FUEL/PROPULSION SYSTEM
RV motor shutdowns on freeways. Needed towed to different rv repair shops. No place I went to could repair right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477168August 2, 2022
ENGINE
I am experiencing cold start hesitation and unresponsive throttle at high elevation. The vehicle takes up to 20-30 seconds to accelerate, and puts me in a dangerous situation (in a highway intersection, for example). Once the engine temperature is warm, this issue goes away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455077March 3, 2022
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2011 Freightliner Sprinter 2500. The contact stated that the vehicle failed to start-up. The contact stated that he replaced the battery; however, the vehicle still failed to start-up. Upon investigating, the contact became aware that there was an unknown TSB associated with the failure. As stated in the TSB, the contact replaced the fuse and was able to restart the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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