Ford Mustang Complaints (2024)

73 consumer complaints on file.

#11648069March 13, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Mustang. The contact stated that while making a left or right turn, the left or right turn signals were activated; however, the audible chime failed to engage. A dealer was not contacted. The vehicle was taken to a dealer, and failure was replicated. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure and then transferred the contact to the NHTSA Hotline. The approximate failure mileage was 2,894.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647744March 11, 2025
SUSPENSION
The contact owns a 2024 Ford Mustang. The contact stated that while driving 35 MPH, the contact felt a jolt from the rear driver’s side of the vehicle and heard the rear driver’s side tire rubbing. The contact stopped vehicle on the side of the road and had the vehicle towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the rear suspension knuckle had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V593000 (SUSPENSION); as possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647228March 9, 2025
ENGINE, VEHICLE SPEED CONTROL
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640929February 5, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 Ford Mustang. The contact stated that while driving at various speeds, the brake pedal felt loosened and squeaked while being depressed. The contact stated that occasionally the brake pedal would depress and remain on the floorboard. There was no warning light illuminated. The contact stated that the failure had progressed over time. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 23V800000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638156January 23, 2025
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637439January 21, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635774January 13, 2025
POWER TRAIN, ENGINE
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627958November 29, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627952November 29, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the contact was unable to see oncoming traffic in the passenger's side rearview mirror. The contact adjusted the passenger's side rearview mirror, but the failure persisted. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625925November 18, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624646November 12, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Reverse camera occasionally fails to load/display markings about car position, including rear cross traffic alert. Has happened two times, one prior to the instrument recall fix and one after the fix had been applied to my car. Prior to the recall being fixed, the rear cross traffic alert would still work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622983October 31, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Ford Mustang. The contact stated that while his wife was driving at 25 MPH and entering a roundabout, a vehicle suddenly entered the roundabout and was rear-ended. The brake pedal was depressed however there was not enough distance to avoid the collision. The forward collision warning (FCW) system did not engage. No air bags deployed. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. No injuries were sustained. A police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 6,100.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11621551October 23, 2024
ELECTRICAL SYSTEM
I visited the [XXX] in Greensboro, NC on [XXX], was inside the Y for around five minutes, and when I came out and got back to my car, the car would not start, the battery was completely dead. I called USAA Road Service, they came and said I had a very discharged battery. They helped me get the car started, and I got home OK. I do not know what caused the battery to fail. After the battery failed, It was inspected on July 9, 2024 by Green Ford in Greensboro, and then replaced by the Ford dealer. My safety was at risk because the dealer said the faulty battery probably was responsible for an accelerator problem I am experiencing (detailed in NHTSA complaint number 11619861) and a brake failure which I experienced (detailed in NHTSA complaint number 11619933). The Ford dealer that said the battery was defective, and as I said, replaced it (under the car's warranty). There was no warning that the battery would fail, and I do not know why it failed, and had no reason to believe it would fail. If the Ford dealer kept the failed battery, and still has it, it should be available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621102October 21, 2024
UNKNOWN OR OTHER
–In the Owner’s Manual, there are numerous items of information not related to this car. By that, I don't mean a different variation (SL vs Rt). I mean it tells you to push buttons that do not exist. For example, in "visual mode", reviewing the steering wheel. –The Owner’s Manual says to accept a call, press the phone button on the steering wheel – no such button exists. The Owner’s Manual says to hang up a call, press the phone button. Again no such button. You can not say end call during a call– so no voice modes work in call mode. THIS FORCES YOU TO INTERACT WITH CAR BY REMOVING A HAND FROM STEERING WHEEL–THUS VIOLATING Florida Statute 316.305 -- Another example- Using visual, it points to a button on the wrong side of the wheel. If you click on the “G” represented on the bottom right of the steering wheel it shows “mode” buttons. Mode on the actual wheel is on the left hand side. This is just one example of several items in the manual that don’t match the actual car. Plus you have to “know” the correct terminology to search. In a paper manual you can normally get close and thumb through a few pages to find the right things– without that capability if you don’t know the exact wording you are lost. ---There are also numerous customizable setting that do not hold after “saving”. While these may not be safety issues themselves—the amount of interaction this vehicle requires to figure out “what now?”, Is a distraction and may cause accidents. Pics are of the owners manual installed on the car (we no longer get printed versions). 2 screens telling you to end call with buttons on steering wheel. @ pics of all buttons on the wheel. 1 pic of wheel layout according to installed manual (which doesn't match the actual wheel) ---According to Dealer the vehicle's software is up to date with current version.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619933October 15, 2024
SERVICE BRAKES
I was slowly backing out of a parking space at the Circle K gas station on July 3, 2024, on Battleground Avenue in Greensboro, NC, and applied the brakes when the warning alert sounded that there was cross traffic. I immediately applied the brakes, but to no avail. Application of the car's brakes, pumping the brakes, had no effect on stopping the backward motion the car. The car continued to roll backwards, and I very nearly collided with a car sweeping past the rear of my car, when I could not stop. When I drove to Green Ford on July 9, 2024 and told the dealership what happened (along with an accelerator problem, which I reported separately on incident report number 11619861), the dealership inspected my car and said the failed brakes (along with the accelerator problem) could have caused by a defective battery, which the dealership then replaced under the car's warrenty. The safety of everyone in the car could have been affected had a collision occurred, especially if the car's gas tank had been damaged in a collision, and if a fire had resulted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619861October 15, 2024
ENGINE
From a stop at a traffic light on [XXX], I made a right turn from [XXX] onto [XXX] in Greensboro NC, and after turning, the car did not respond when I pressed on the accelerator so as to go with the traffic. Instead, the car gradually slowed down. Before the car rolled to a stop in the middle of the road, the engine caught on and the car speeded up normally. The risk is that I would become stopped in the middle of a busy road and that someone rear end into me. If this problem were to occur as I was entering onto an interstate highway, where traffic routinely moves along at 70 mph and more, it would not be good. I took my car to Green Ford, the local dealership, on July 9, 2024. They found a defective battery (which was replaced under the car's warranty), and the dealership said the problems (accelerator and also brakes) were likely caused by a defective battery. (At the same visit the dealership also examined my brakes, which had failed, and which I am describing in a separate incident report). The accelerator problem occurred again on [XXX] when I pulled out of my apartment parking lot onto [XXX] , and after turning onto [XXX] , the car gradually started to slow down, and would have come to a stop. I pushed on the accelerator repeatedly and the car, before stopping, got up to speed (the speed limit is 35 mph on [XXX] ). The next day, on October 8, 2024, at the Green Ford dealership, the dealership could find nothing wrong with the car. On [XXX], on the way downtown (to the Ford Dealership) I experienced the accelerator problem several tines. The dealership did not examine the car again, but advised me to keep detailed notes for a week and after a week report back to them. . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619560October 13, 2024
SERVICE BRAKES
The front wheels of the vehicle have different breaks - this is a factory fault (Manufacturing defect). The front right wheel has 6 piston brembo brake and the left front wheel has 4 piston caliper brakes, causing vehicle to put different braking power on both side - causing it to slid to the right side while breakin (The right wheel producing more breaking power than the left side). This is a safety hazard for me and public, the dealership I bought this car had run their own inspection before selling it to me but they passed the inspection which means they ignore this major fault. Even before that, this vehicle passed the PDI (pre-delivery inspection) at the ford production plant and the dealership sold it to me. Its been 3 months and I experienced vibration on the front left wheel and slid towards the right side on the highway and noticed the brakes are different. This is a big issue, safety hazard, public safety risk and I went through a lot once I found this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614653September 14, 2024
EXTERIOR LIGHTING
Unknown. Stress cracks on my tail light started to appear. I have asked others in the Mustang community and quite a few have reported the same cracks except they’ve had water getting inside the tail light. I have taken it to the dealer but have been told I caused it with no visible impact and even the service advisors stating there isn’t any sign of damage from myself or someone else. I have cameras to prove otherwise at home. I don’t want to drive my car and one day my tail light is out and get pulled over especially when there are some issues reported about cracks, moisture, etc. It could cause issues if you’re trying to signal someone from behind if you are getting ready to turn or hazards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614297September 12, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
In the morning when I start the car, I have a blank digital instrumentation screen. No way to tell how fast you are driving or how much gas you have and no warning lights. Sometimes it will take over an hour to come back on. Took it to a Ford dealership and they said they could not duplicate the problem, but a service bulletin was out on is problem was out on this to make sure software was up to date. My car is up to date, and I was told Ford was working on the problem if that did not correct it with a time frame of October 2025. I think this is a real safety concern how do they expect me to drive a car with no warning display or knowing how fast I'm driving for a whole year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608907August 16, 2024
STRUCTURE:BODY
Body panels are misaligned. Doors do not line up to the body, bumpers don’t line up to quarter fender, trunk lid has large gaps preventing proper sealing, hood has gaps and vibrates at high speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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