Ford Freestar Complaints

2,533 consumer complaints on file.

#10323373April 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON WEDNESDAY, MARCH 31, 2010 MY WIFE WENT TO LEAVE THE DRIVEWAY WITH OUR 2005 FORD FREESTAR WITH MY TWO SONS. THE MINIVAN WOULD START THEN DIE. ROADSIDE ASSISTANCE TOOK IT TO THE DEALERSHIP. DEALERSHIP CALLED AND TOLD ME THAT THE PCM HAD WATER AND CORROSION AND NEEDED TO BE REPLACED. REGARDLESS OF THE CURRENT TSB FOR THIS ISSUE THEY SAY IT IS NOT COVERED UNDER THE PREMIUM WARRANTY THAT I PURCHASED AND THAT I MUST PAY IN FULL FOR THIS PROBLEM WHICH IS APPROXIMATELY $940. THANKFULLY THIS HAPPENED AT HOME AND NOT SOMEWHERE OUT ON THE ROAD. THIS IS AN ISSUE THAT FORD IS FULLY AWARE OF AND REFUSES TO REMEDY SO THE OWNER IS STUCK HOLDING THE BILL. THIS SAFETY ISSUE SHOULD BE ADDRESSED BY THE NHSTA BOARD TO FORCE FORD TO FIX THIS BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323418April 1, 2010
ELECTRICAL SYSTEM
PURCHASED THIS 2004 FORD FREESTAR 6 MONTHS AGO WITH 98,000 MILES ON IT FROM OAK MOTORS ON W. 3TH STREET IN INDIANAPOLIS. EVERY TIME IT RAINS, THE VEHICLE STOPPED ON ME. FINALLY, I SUGGESTED THAT THIS DEALERSHIP TAKE THE VEHICLE TO A FORD DEALER TO DIAGNOSE THE PROBLEM AS THE SELLING DEALERSHIP DID NOT KNOW HOW. I ALSO SUGGESTED MY FEAR IN GOING THROUGH A CAR WASH. THE FORD DEALER TAKES THE CAR THROUGH A CAR WASH AND DETERMINES IT IS THE #1 AND #3 COIL PACK, PLUGS AND WIRES. WHILE TRYING TO TAKE THE VEHICLE BACK IN FOR THE REPAIR AFTER HAGGLING WITH THE SELLING DEALER ABOUT WHO SHOULD PAY, THE VEHICLE DEMONSTRATED WHAT SEEMED LIKE TRANSMISSION FAILURE. THE SELLING DEALERSHIP TODAY TOLD ME THAT A TRANSMISSION SPECIALIST INFORMED THEM TODAY THAT IT IS NOT A TRANSMISSION PROBLEM BUT THEY THINK IT IS A PROBLEM WITH THE VAN'S COMPUTER SYSTEM. IT WILL NOT GO FORWARD OR BACKWARDS BUT IT IS NOT A TRANSMISSION PROBLEM. ALSO, EVERY TIME IT RAINS, THE BREAKS SQUEAK BUT WHEN THE WEATHER IS DRY, BREAKS DEMONSTRATE NO PROBLEM. ALMOST PHANTOM PROBLEMS. PLEASE HELP. ONGOING PROBLEM SINCE LESS THAN 30 DAYS AFTER PURCHASE DATE OF 9/31/2009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323417April 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING AT 65 MPH UNDER CRUISE CONTROL RPM SURGED UP. TAPPED BRAKES AND ENGINE APPEARED DISCONNECT FROM DRIVE WHEELS. COASTED TO THE SHOULDER AND STOPPED. COMPLETE TRANSMISSION FAILURE. COULD NOT MOVE IN ANY GEAR INCLUDING REVERSE. TRANSMISSION FLUID MARK WAS ABOVE FULL MARK. RESULT WAS FAILURE IN THE TORQUE CONVERTER SPLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322992March 31, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR. WE KEEP IT UP PROPERLY WITH ALL THE OIL CHANGES AND SUCH. ON MARCH THE 3RD I WENT TO PULL AWAY AS THE LIGHT TURNED GREEN, I BARELY GOT INTO THE MIDDLE OF THE ROAD WHEN THE VAN SUDDENLY LOST ALL POWER. THE MOTOR WAS RUNNING BUT THE VAN WOULD NOT MOVE. THANK GOD I DID NOT GET HIT. WE HAD IT TAKEN TO THE REPAIR SHOP. THEY DON'T KNOW WHATS WRONG WITH IT, NO LIGHTS OR WARNINGS CAME ON BUT IT HAD TO HAVE A NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323228March 31, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR, WOULD NOT GO INTO REVERSE. ONCE IT DID, AND I BEGAN DRIVING, CAR JUST STOPPED IN THE MIDDLE OF INTERSECTION. I WAS ABLE TO RESTART AND PULL OVER TO SAFER AREA. NO PREVIOUS SIGNS OF A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322839March 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2004 FORD FREESTAR WHEN IT STOPPED ACCELERATING. I WAS ON THE HIGHWAY AND IT JUST REVED. WHEN I PULLED OVER THE CAR WOULD NOT GO INTO GEAR. I HAD TO HAVE THE TRANSMISSION REPLACED WHICH COST ME $2500. THIS SEEMS TO BE A TREND WITH THIS YEAR AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322848March 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS ATTEMPTING TO MAKE A RIGHT TURN AT SPEEDS OF 25 MPH WHEN THE VEHICLE WOULD NOT RESPOND TO THE CONTACT?S ATTEMPTS TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THERE WERE NO WARNING LIGHTS INDICATING THAT THERE WAS A FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS OR WARRANTY'S FOR THE FAILURE. REPAIRS WILL BE MADE AT THE OWNERS EXPENSE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322871March 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MARCH 19TH, I TRAVELED TO PORT LAVACA (30 MILES) TO SEE MY AUNT AND TAKE HER OUT TO EAT. AFTER PICKING HER UP AT HER HOME WE WERE ON HWY. 35 TRAVELLING ABOUT 45 MPH WHEN THE VEHICLE DROPPED TO 20 MPH AND WOULD NOT ACCELERATE. I WAS ABLE TO MANEUVER IT ENOUGH TO MOVE RIGHT INTO A DRIVEWAY. THE VEHICLE WAS ON, BUT WOULD NOT DRIVE. I SAT IN SHOCK WITH MY MOTHER, MY DAUGHTER, AND MY AUNT. I NEVER HAD ANY WARNING THAT THE TRANSMISSION WAS GOING OUT. NO NOISE, NO TROUBLE SHIFTING GEARS, NOTHING. I HAD THE VAN PICKED UP AND TAKEN BACK TO VICTORIA AND IT IS NOW AT THE LOCAL FORD DEALERSHIP WAITING FOR US TO GATHER THE MONEY FOR A NEW TRANSMISSION (A LITTLE OVER $3000).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322601March 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VEHICLE APPROX 25 MPH, VEHICLE HAD SLIGHT SURGE THEN CAME TO A STOP. WOULD NOT GO INTO DRIVE OR REVERSE. ACTED AS IF IT WAS ALWAYS IN NEUTRAL. OCCURRED ONLY ONCE, CURRENTLY AT DEALERSHIP. INDICATING FAILED TORQUE CONVERTER. NEED TO REPLACE TORQUE CONVERTER AND OVERHAUL TRANSMISSION FOR $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322613March 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS DRIVING AT APPROXIMATELY 30 MPH AND MAKING A LEFT TURN WHEN THE ENGINE BEGAN TO REV AND THE RPMS INCREASED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. HE STATED THAT HE BELIEVED THE FAILURE TO BE ATTRIBUTED TO THE TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. UPDATED 05/11/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322608March 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VEHICLE APPROX 25 MPH, VEHICLE HAD SLIGHT SURGE THEN CAME TO A STOP. WOULD NOT GO INTO DRIVE OR REVERSE. ACTED AS IF IT WAS ALWAYS IN NEUTRAL. OCCURRED ONLY ONCE, CURRENTLY AT DEALERSHIP. INDICATING FAILED TORQUE CONVERTER. NEED TO REPLACE TORQUE CONVERTER AND OVERHAUL TRANSMISSION FOR $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322521March 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE EXPERIENCED 3 FAILURES OF THE POWER TRAIN MODULE OF OUR 2005 FORD FREESTAR VAN FROM OCTOBER 2009 TO MARCH 2010. THE 1ST AND 3RD FAILURES OCCURRED AFTER RAIN. FORTUNATELY, ALL THREE TIMES WE WERE TRAVELING AT LOW SPEEDS, AT TIMES OF DAY WITH LIGHT TRAFFIC AND DID NOT HAVE CHILDREN IN THE VAN. ON THE OCTOBER 9 THE FAILURE RESULTED IN THE VAN BUCKING THEN SHUTTING OFF WITHOUT WARNING WITH VERY LIMITED ABILITY TO STEER THE VAN. WE WERE TOLD THAT MOISTURE HAD ENTERED THE POWER TRAIN MODULE. THE MODULE WAS DRIED AND PASSED DIAGNOSTIC TESTS. ON OCTOBER 22 THE VAN WOULD NOT REVERSE AND JERKED GOING INTO GEAR. THE MODULE REQUIRED REPLACEMENT. WHEN ASKED, FORD DENIED THIS WAS A KNOWN PROBLEM. ON MARCH 15, 2010 THE VAN AGAIN BUCKED THEN SHUT OFF WITHOUT WARNING. THIS TIME I NARROWLY AVOIDED AN ACCIDENT ON A RURAL ROAD WITH NO SHOULDER AND TREES CLOSE ON EITHER SIDE. THE POLICE PARKED BEHIND THE VAN BLOCKING THE LANE OF TRAVEL UNTIL AAA ARRIVED. I WAS TOLD THE NEW MODULE FAILED DUE TO MOISTURE. THE MODULE WAS DRIED AND PASSED DIAGNOSTIC TESTS. AGAIN FORD DENIED KNOWLEDGE OF A PROBLEM WITH THE PART AND EVEN PUT THEIR 'TRANSMISSION EXPERT' ON THE PHONE TO TELL ME SO. UPON CHECKING THE INTERNET, WE DISCOVERED THE PROBLEM WITH THIS PART IS, IN FACT, KNOWN. WE INFORMED FORD WHO AGAIN DENIED THE PROBLEM UNTIL WE POINTED OUT THE NUMBER OF COMPLAINTS FILED WITH NHTSA. THEN FORD DID ACKNOWLEDGE THAT THEY HAD A BULLETIN ON THE PART BUT, AS WE KNEW, THERE WAS NO RECALL. FORD TOLD US THAT A WARPED PLASTIC COWL AND SEAL CONTRIBUTED TO THE PROBLEM. BOTH WERE REPLACED AT OUR EXPENSE. TO DATE THIS PART FAILURE HAS COST US $1,600. THE TRANSMISSION IS STILL NOT WORKING PROPERLY AND HAS TO BE REPLACED AGAIN. TO THEIR CREDIT, A FORD DEALER IS COVERING THE COST OF THE SECOND MODULE SINCE THE FAILURE OCCURRED SO SOON AFTER THE PART WAS REPLACED. HOWEVER, IF THIS PART FAILS AGAIN, WE MAY NOT BE SO LUCKY. WE WOULD LIKE TO SEE A PERMANENT FIX FOR THIS PROBLEM. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322552March 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR. 67066 MILES LOST POWER WHILE DRIVING. ENGINE STARTS NONE OF THE GEARS WORK. THE VEHICLE WILL NOT DRIVE *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322273March 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING AT APPROXIMATELY 5 MPH WHEN HE NOTICED THAT THE TRANSMISSION FELT AS IF IT WERE SLIPPING. THE CONTACT THEN TOOK THE VEHICLE TO A LOCAL MECHANIC WHO TEST DROVE THE VEHICLE AND EXPERIENCED NO PROBLEMS. THE NEXT DAY WHEN ATTEMPTING TO PULL OUT OF HIS DRIVEWAY, THE VEHICLE WOULD NOT SHIFT INTO DRIVE OR REVERSE. THE CONTACT CALLED THE DEALERSHIP AND THE DEALER INFORMED HIM THAT THE PCM HAD GOTTEN WET AND WAS THE CAUSE FOR THE FAILURE. THE DEALER INSTRUCTED HIM ON HOW TO PERFORM THE REPAIR FOR THE VEHICLE AND THE CONTACT NOTICED NO MORE PROBLEMS AFTER THE REPAIR. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 65,100. THE FAILURE MILEAGE WAS APPROXIMATELY 64,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322128March 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH. THE ACCELERATOR PEDAL WAS ENGAGED, FOLLOWED BY A DELAY IN THE RESPONSE TIME. THE VEHICLE HAS NOT BEEN DIAGNOSED AT THIS TIME. THE CURRENT AND FAILURE MILEAGES WERE 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322160March 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WHILE DRIVING IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322154March 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE, SEATS, ENGINE AND ENGINE COOLING:COOLING SYSTEM, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES, AIR, UNKNOWN OR OTHER
BOUGHT VAN IN JUNE 2007 NOTHING BUT PROBLEMS SINCE. REPLACED BATTERY WITHIN 2 MONTHS OF PURCHASE. REPLACE O2 SENSORS 3 TIMES AND NEED DONE AGAIN. REPLACED TRANSMISSION, RADIATOR, EGR VALVE, BRAKES 4 TIMES, TIE ROD 2 TIMES, CALIBERS 2 TIMES, ROTORS 3 TIMES, FUEL LINE, YOU NAME IT, WE HAVE HAD TO FIX IT. NOTHING BUT PROBLEMS. WE HAVE SPENT CLOSE TO 8K SINCE FEB 2008 ON THIS VEHICLE AND WE CAN NOT GET FORD TO HELP US AT ALL. NOW THE AXLES NEED REPLACED AS WELL AS SENSORS AGAIN. THE DVD PLAYER QUIT WORKING AFTER 4 MONTHS, DRIVER SIDE HEATED SEATS QUIT WORKING AFTER 4 MONTHS. BACK PASSENGER DOOR SOMETIMES WON'T OPEN OR UNLOCK AND SOMETIMES IT WON'T CLOSE WHEN YOU TRY TO CLOSE IT. THIS VEHICLE HAS PUT MY FAMILY IN SERIOUS HARM AND WE ALMOST GOT INTO MAJOR ACCIDENT DO TO MOST OF THE ISSUES IE TRANSMISSION STALLED ON INTERSTATE AND HAD NO WARNING AT ALL. WORST VEHICLE OF ALL TIMES. I CAN NOT TRADE IN BECASUE I OWE OVER 11K ON THIS PIECE OF CRAP. FORD NEEDS TO REFUND ME ALL OF MY MONEY AND SUFFERING AS WELL. I HAVE THOUGHT ABOUT SUING THEM FOR DAMAGES AND SELLING THIS CRAP TO US ESPECIALLY WITH 3 SMALL CHILDREN AND HAVING TO TRAVEL TO SEE FAMILY DUE TO HUSBAND BEING A MARINE AND ALWAYS BEING DEPLOYED. ALMOST MISSED SEEING MY GRANDPA FOR THE LAST TIME BEFORE HE DID BACK IN SEPT BECAUSE OF THE TRANSMISSION. THIS VEHICLE NEEDS TO BE OFF OF THE ROADS FOREVER. ALL OF THEM. EVERYONE THAT WE KNOW THAT HAS THESE VEHICLES HAVE THE SAME PROBLEMS AS US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321804March 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
MY FAMILY AND I PULLED INTO THE BANK TO GET SOME MONEY THEN WHEN WE WERE PULLING OUT ACROSS A FOUR LANE HIGHWAY OUR VAN ACTED LIKE IT WAS PULLED INTO NUTRUAL. I COASTED IT BACK INTO PARKING LOT. WE CALLED FORD AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY BECAUSE IT HAD 50,800 MILES ON IT AND THE WARRANTY RAN OUT AT 50,000 MILES. I HAD AN INDEPENDENT MECHANIC FIX IT. ALSO IT HAS BEEN UP AT OUR LOCAL DEALER 5 TIMES SINCE 10/1/2009 BECAUSE IT WAS SHUTING OFF IN THE MIDDLE OF THE RAOD WHNE IT RAINED.THEY CHANGED THE COMPUTER AND SAID THAT WAS WHAT THE PROBLEM WAS BUT IT DID IT AGAIN. I WAS INFORMED THE NEXT TIME IT WAS THE TRANS. AGAIN. IT TURNED OUT THAT THE FIRE WALL WAS LEEKING WATER ON THE WIRING HARNES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321658March 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE BEGAN TO LUNGE FORWARD AND THE TRANSMISSION WOULD NOT SHIFT GEARS. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS HOME WHERE THE DEALER WAS CONTACTED. HE STATED THAT THERE WERE NO RECALLS ON THE VEHICLE AND ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE CONTACT WAS CONCERNED WITH THE NUMEROUS COMPLAINTS RELATED TO THE TRANSMISSION FAILURES IN HIS MODEL VEHICLE. THE FAILURE MILEAGE WAS 159,966.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321463March 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I EXPERIENCED A SUDDEN LOSS OF POWER AFTER ACCELERATING FROM A STOP LIGHT ON THE MORNING. I COASTED TO THE SIDE OF THE ROAD, CALLED MY HUSBAND, DID I MENTION IT WAS 445 AM, HE CAME AND TOWED ME OUT OF THE WAY OF TRAFFIC AND HAD IT TOWED TO LITHIA FORD DEALERSHIP WHEN THEY OPENED. WE WERE TOLD BY THE SERVICE ADVISER THAT A NEW TRANSMISSION IS NEEDED, BUT THEY COULDN'T TAKE IT APART BECAUSE TO WARRANTY COMPANY WOULD NOT ALLOW IT. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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