Ford Freestar Complaints

2,533 consumer complaints on file.

#10369231December 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ON BUSY FREEWAY IN THE FAST LANE AT 75MPH WITH CRUISE CONTROL ENGAGED. SUDDENLY A LOUD REVVING SOUND AND DASH GAUGE SHOWED RPMS AT WELL ABOVE 5,000. TAPPED THE BRAKE TO TURN OFF CRUISE CONTROL, AND FELT CONFUSED BECAUSE PRESSING GAS PEDAL RESULTED IN NO ACCELERATION BUT RPMS WOULD GO THROUGH THE ROOF. I WAS TRAVELING IN THE FAST LANE, SO I PUT MY RIGHT BLINKER ON AND THANK GOD WAS ABLE TO SAFELY MANEUVER OVER TWO LANES IN HEAVY AND FAST-MOVING TRAFFIC AND SEMI-TRUCKS TO THE RIGHT LANE. WAS ALSO BLESSED TO BE ON A FAIRLY STEEPLY INCLINED PORTION OF THE FREEWAY, SO THAT I WAS ABLE TO CONTINUE COASTING ENOUGH TO TAKE THE NEXT FREEWAY EXIT AND TURN INTO A GAS STATION INSTEAD OF BEING STRANDED ON FREEWAY SHOULDER OR IN THE ROAD BLOCKING TRAFFIC. CALLED THE NEAREST FORD DEALERSHIP, WHO SENT A TOW TRUCK TO PICK UP VAN. I TOLD THE SERVICE TECH WHAT HAPPENED AND HE SAID THAT THEY WOULD EXAMINE THE CAR AND CALL ME WITH THEIR DIAGNOSIS. LATER, THEY CALLED AND SAID THAT THE TRANSMISSION WAS SHOT, AND THAT THEY WOULD HAVE NO WAY OF KNOWING WHAT SPECIFIC PART OF THE TRANSMISSION FAILED UNLESS THEY DID MORE EXTENSIVE DISMANTLING OF THE TRANSMISSION, WHICH WOULD END UP COSTING MORE MONEY IN LABOR. HE SAID WE SHOULD JUST BUY A BRAND NEW TRANSMISSION, WHICH WOULD BE $3,100. I GOT ONLINE AND DID A BING SEARCH FOR '2005 FORD FREESTAR TRANSMISSION' TO MAYBE FIND THE REPAIR CHEAPER, BUT INSTEAD I FOUND ALL OF THESE COMPLAINTS FROM OTHER FREESTAR OWNERS. NOW, I DON'T EVEN WANT ANOTHER DEFECTIVE TRANSMISSION PUT INTO THAT VAN BECAUSE I WILL NEVER DRIVE IT AGAIN, ESPECIALLY WITH MY TWO YOUNG SONS IN THE CAR. I COULD HAVE BEEN KILLED HAD THE CAR STOPPED IN A HAIRIER TRAFFIC SITUATION, LIKE ON A RAILROAD TRACK OR AS I WAS TURNING IN FRONT OF ONCOMING TRAFFIC. I WANT THE BLUE BOOK TRADE-IN VALUE FOR THIS VEHICLE SO THAT I CAN BUY ANOTHER VEHICLE NOT A FORD. THIS IS A TRAVESTY OF JUSTICE THAT FORD HAS BEEN ABLE TO GET AWAY WITH LETTING THESE DEFECTIVE CARS STAY OUT ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369240December 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DURING RUSH HOUR TRAFFIC WITH MY 3 YOUNG CHILDREN, WHEN I CAME TO A STOP SIGN. I WENT TO TURN THE CORNER WHEN MY MINIVAN WOULDN'T GO FORWARD AT ALL. WE BARELY MISSED BEING REAR ENDED BY THE OTHER CAR TURNING BEHIND US. I WAS LUCKY ENOUGH TO COAST INTO A RESIDENTIAL AREA AND PULL OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369187December 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2005 FORD FREESTAR TRANSMISSION WENT OUT AS I WAS DRIVING. IT HAS LESS THAN 50,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369055December 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2005 FORD FREESTAR ON THE GARDEN STATE PARKWAY IN SOUTH JERSEY AT 65 MILES PER HOUR IN THE RIGHT LANE WHEN I REALIZED I COULD NOT GIVE THE CAR ANY GAS. THE HIGHWAY HAS SMALL HILLS AND TURNS, AND I HAD DRIVEN APPROXIMATELY 50 MILES PRIOR TO THIS OCCURRENCE, DRIVING MY SON AND HIS FRIENDS TO SCHOOL. AFTER PUSHING THE GAS PEDAL, THE VAN DID NOT RESPOND AND I BEGAN TO COAST. I PULLED THE CAR OVER TO A SAFE AREA WITH MY HAZARD LIGHTS FLASHING. SINCE THE CAR DID NOT RESPOND AFTER TURNING IT OFF AND STARTING IT AGAIN, I PLACED A CALLED TO AAA. AS I WAITED, CARS AND TRUCKS TRAVELING AT FULL SPEED PAST ME WERE A BIT ALARMING. I WAS TOWED OFF THE PARKWAY AND TO A LOCAL TRANSMISSION SHOP AS RECOMMENDED. AFTER INVESTIGATION, IT WAS DETERMINED THAT THE TRANSMISSION FAILED AND A NEW ONE IS BEING PUT IN THE VAN. THIS WILL COST $2300 AND LEAVE ME WITHOUT A VEHICLE FOR WORK FOR ALMOST A WEEK. THERE WAS NO WARNING TO THIS OCCURRING. NO WARNING LIGHTS WERE LIT UP, AND INCIDENTS SUCH AS THIS HAD NOT OCCURRED PRIOR TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369092December 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE OWN A 2004 FORD FREESTAR WITH A 4.2L MOTOR. THANK GOD WE BOUGHT AN EXTENDED WARRANTY WHEN WE BOUGHT THE VEHICLE NEW IN OCTOBER 2004. AT APPROXIMATELY 55,000 MILES THE VEHICLE STOPPED SUDDENLY IN TRAFFIC AND NEEDED TO BE TOWED. THE TRANSMISSION WOULD NOT ENGAGE IN ANY GEAR. I HAD THE VAN TOWED TO RODMAN FORD IN FOXBORO MA WHERE I WAS TOLD THE TRANSMISSION FLUID WAS CONTAMINATED WITH WATER. THE WARRANTY COVERED THE ENTIRE REPAIR EXCEPT FOR A $50 DEDUCTIBLE, ALSO COVERED RENTAL AND THE TOW. GREAT, RIGHT. THE ONLY PROBLEM IS THAT AT 67,000 MILES THE SAME THING HAPPENED. SAME COVERAGE, PAID FOR THE WHOLE THING AGAIN. WELL HERE WE ARE AT 82,000 MILES (NO LONGER UNDER 75,000 COVERED UNDER WARRANTY) AND THE TRANNY GOES AGAIN. NOW THE LAST ONE WAS REPLACED LAST DECEMBER AT RODMAN FORD AGAIN. THEY ARE NOW TRYING TO TELL ME THAT THERE IS NO COVERAGE AND A NEW TRANNY IS GOING TO COST ME $3500 TO REPLACE. HUH? YOUR KIDDING RIGHT? THERE SEEMS TO BE ANOTHER ISSUE AT PLAY HERE. AFTER READING SOME INFO ON THE WEB, I SEE THERE ARE SEVERAL HUNDRED REPORTS OF THIS SAME THING HAPPENING IN THIS PARTICULAR VEHICLE. THERE IS AN E-MAIL ON LINE FROM STEPHEN MCHENRY OF THE NHTSA STATING THAT WATER HAS BEEN GETTING INTO THE PCM OR TRANSAXLE VENT. IF THIS IS A KNOWN PROBLEM THEN WHY IS FORD NOT FOLLOWING THE DETAILED REPAIR INSTRUCTIONS OUTLINED IN THIS E-MAIL. WHY DO THEY CONTINUE TO REPLACE TRANSMISSIONS SEVERAL TIME IN THESE VANS WHEN THEY KNOW THE CAUSE OF THE PROBLEM. ARE THE SERVICE DEPARTMENTS NOT BUSY ENOUGH AND ARE THEY TRYING TO CREATE REPEAT CUSTOMERS. I AM NOT GOING TO PAY A NICKEL TOWARD THIS REPAIR. I ALSO HAVE NOTICED SEVERAL ATTORNEYS SOLICITING CLIENTS ONLINE FOR CLASS ACTION SUITS TRYING TO GET THESE OTHER PEOPLE THEIR MONEY BACK FOR THE REPAIRS THAT FOR THEM WERE NOT COVERED BY AN EXTENDED WARRANTY. THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368634December 2, 2010
STRUCTURE
WATER LEAKING IN FROM THE WINDSHIELD MESSING UP THE PCM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368492December 1, 2010
FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE BEGAN TO STALL. THE CONTACT DROVE ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHO STATED THAT THE VEHICLE WAS NOT PUMPING FUEL, THAT THERE WAS A FAULTY CAM POSITION SENSOR AND A TRANSMISSION SPEED SENSOR. THE MECHANIC REPLACED BOTH SENSORS BUT THAT DID NOT REMEDY THE FAILURE. THE CONTACT CALLED THE DEALER TO EXPLAIN THE STALLING FAILURE; HOWEVER, THE DEALER STATED THE VEHICLE NEEDED TO HAVE THE TRANSMISSION INSPECTED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT SINCE THERE WAS NO RECALL THEY COULD OFFER NO ASSISTANCE. THE CONTACT STATED DUE TO THE SAFETY ISSUE THERE SHOULD BE A RECALL. THE FAILURE MILEAGE WAS 47,073.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368529December 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. SHE ATTEMPTED TO ACCELERATE FROM A STOP SIGN BUT THE VEHICLE HESITATED MOMENTARILY BEFORE ACCELERATING. THE VEHICLE PICKED UP SPEED TO APPROXIMATELY 45 MPH WHEN AND BEGAN TO LUNGE FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TRANSMISSION WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE COMPUTER SYSTEM WAS REPAIRED. THE FAILURE CONTINUED TO OCCUR AFTER THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 129,000. THE VIN WAS UNAVAILABLE. UPDATED 01/11/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368596December 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRANSMISSION FAILED WITHOUT WARNING AND THE VEHICLE BEGAN TO HESITATE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368292November 30, 2010
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING ON HWY 36, APPROXIMATELY 50MPH, WHEN MY FORD FREESTAR'S ENGINE FAILED, RESULTING IN LOSS OF ALL CONTROL. I WAS ABLE TO RESTART THE VEHICLE, BUT THE TRANSMISSION WOULD NOT ENGAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368353November 30, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2005 FORD FREESTAR LOSES POWER AND ENGINE STALLS, THIS HAS HAPPENED 4 TIMES WITHIN 6-9 MONTH PERIOD AND WE HAVE TAKEN IT TO A FORD DEALERSHIP EACH TIME. EACH TIME A DIFFERENT CODE COMES UP, WE HAVE THE WORK DONE AND ULTIMATELY IT HAPPENS AGAIN. THIS HAPPENS AND NO POWER TO GET OFF THE ROAD, EXPRESSWAY ETC. A VERY DANGEROUS SITUATION WITH 2 CHILDREN IN THE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368360November 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2004 FREESTAR DOWN A BUSY ROAD AND SHE SAID IT MADE A REVVING NOISE AND THEN WOULD NOT MOVE. SHE COASTED TO THE SIDE OF THE ROAD AND THE VAN WOULD RUN BUT NOT MOVE. WE HAD TO HAVE IT TOWED. SHE HAD KIDS IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368426November 30, 2010
POWER TRAIN:MANUAL TRANSMISSION
I REPLACED THE TORQUE CONVERTER AT 80,000 MILES IN JULY OF 2008. THE COST WAS $1,600. I WAS DRIVING DOWN A MAIN STREET IN OUR CITY AT AROUND 40 MPH WHEN THE CAR JUST ACTED LIKE IT WAS IN NEUTRAL. I HAD MY 7, 6 AND 3 YEAR OLD CHILDREN IN THE VAN ALONG WITH MY NIECE AND NEPHEW AND MY MOTHER. WE WERE LUCKY TO COAST INTO AN APARTMENT COMPLEX DRIVE (BLOCKING IT) AND WAITED OVER AN HOUR ON THE HOTTEST DAY OF THE YEAR FOR A TOW. NOW, 2 YEARS AND ONLY 40,000 MILES LATER, WE ARE REPLACING IT AGAIN. WE YELLED AND SCREAMED AND GOT THE PRICE DOWN TO $1,200, BUT WE SHOULDN'T HAVE TO PAY ONE CENT FOR THIS. FORD SHOULD BE ACCOUNTABLE FOR RIPPING PEOPLE OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368091November 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION SUDDENLY FAILED TO OPERATE AND WOULD NOT ACCELERATE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT WAS IN THE PROCESS OF NOTIFYING THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368185November 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
11/26/2010: FORD FREESTAR 2004 MINIVAN DRIVING CITY STREET AT ABOUT 30 MPH LOST POWER. PULLED OVER TO SIDE OF STREET. VEHICLE WOULD NOT GO INTO DRIVE OR REVERSE, IF ATTEMPTED, ENGINE WOULD RACE. VEHICLE TOWED TO FORD DEALERSHIP - TORQUE CONVERTER IS SAID TO BE THE FAILURE. BILL EST TO BE $3,900 TO REPAIR TRANSMISSION. *TR UPDATED IVOQ 12/30/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368243November 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT HIGHWAY SPEED, IT FELT LIKE THE TRANSMISSION WENT INTO NEUTRAL. THE ENGINE WILL REV AND IS ABLE TO BE SHIFTED INTO ANOTHER GEAR, BUT DOESN'T MOVE. THERE WAS NO WARNING - NO LIGHT OR BELL, NO NOISES, NO SMELLS. WE WERE FORCED TO PULL OFF THE ROAD AND COAST TO A SAFE PLACE WITH OUR 2 CHILDREN IN THE CAR. THERE ARE APPROXIMATELY 80,000 MILES ON THE VEHICLE. WE HAVE YET TO REPAIR THE VEHICLE AS IT JUST OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367987November 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FREESTAR LOST ALL POWER DRIVING HOME FROM ERRANDS IN RUSH HOUR TRAFFIC. THANK GOD TRAFFIC WAS ONLY GOING 35MPH. MY VEHICLE COASTED TO THE SIDE OF THE ROAD. I CAN ONLY IMAGINE WHAT COULD HAVE HAPPENED UNDER DIFFERENT CIRCUMSTANCES. THE LOSS OF POWER CAME FROM TRANSMISSION FAILURE ACCORDING TO FORD DEALER SHIP. VEHICLE ONLY HAS 80,000 MILES ON IT. LOOKS LIKE THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND FORD KNOWS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367870November 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STOPPED AT A TRAFFIC LIGHT AND WHEN THE ACCELERATOR WAS ENGAGED, THE RPMS INCREASED EXCESSIVELY BUT THE VEHICLE DID MOVE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT THE FAILURE WAS CAUSED BY THE TORQUE CONVERTER IN THE TRANSMISSION. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 89000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367876November 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367828November 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2005 FORD FREESTAR LOST POWER TO THE WHEELS WITHOUT WARNING. THE TRANSMISSION FAILED WHILE DRIVING WITH MY 3 CHILDREN IN THE CAR. THE VEHICLE ONLY HAS 85,000 MILES ON IT. THERE WERE NO NOISES, LIGHTS, OR OTHER INDICATION OF A PROBLEM PRIOR TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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