Ford Freestar Complaints

2,533 consumer complaints on file.

#10399263May 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING A FORD 2004 FREESTAR 113K MILES NO PREVIOUS TRANSMISSION ISSUE. BACKED CAR OUT OF DRIVEWAY, LOST GEARS WHEN SHIFTING INTO DRIVE. COULD NOT RECOVER GEAR. NO SLIPPING GEARS OR OTHER SYMPTOM PRIOR TO FAILURE. NO PRIOR HISTORY OF TRANSMISSION RELATED PROBLEMS AT ALL. TOWED TO MECHANICS SHOP, RECOMMENDED REPLACE TRANSMISSION. REPLACED WITH USED TRANS, $1800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400102May 5, 2011
POWER TRAIN, STEERING, SERVICE BRAKES, HYDRAULIC
PER FORD SERVICE: WATER IN PCM 5/03/11 SIMILAR PROBLEM 7/15/10 ALTHOUGH AT THE TIME FORD SERVICE WAS UNABLE TO FIND THE CAUSE. AT ABOUT 20 MILES PER HOUR WHILE MAKING A RIGHT HAND TURN THE ENGINE STALLED, THE POWER STEERING AND POWER BRAKES FAILED CAUSING ME TO TEMPORARILY LOSE CONTROL AND SWERVE INTO THE ON-COMING LANE. LUCKILY THERE WAS NO TRAFFIC OR PEDESTRIANS THERE AT THE TIME. FORD SERVICE FOUND THE CAUSE TO BE WATER IN THE POWERTRAIN CONTROL MODULE (PCM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398764May 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR REQUIRED TRANSMISSION REBUILD DUE TO TORQUE CONVERTER SPLINES DAMAGING CLUTCHES AND GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399014May 2, 2011
POWER TRAIN
I WAS TRAVELING ON THE NEW JERSEY TURNPIKE, HEADING NORTH BOUND IN THE MIDDLE LANE. I FELT A SUDDEN THUMP AND THEN NOTICE THE MINI VAN STARTED TO REV UP TO 4500 - 5000 RPM, WHICH IT HAS NEVER DONE. I PULL TO THE EMERGENCY PULL OFF. THE CAR WOULD TURN ON AND SHIFT HOWEVER, IT WOULD NOT MOVE IN FORWARD OR REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398124April 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
HELLO, WHILE DRIVING MY 2005 FORD FREESTAR ON THE NYS THRUWAY AT 65MPH THE ENGINE STARTED REVVING AND THE CAR WAS NOT MOVING FORWARD. I BECAME FRIGHTENED AS CARS AND TRUCKS BEGAN FLYING BY AS I WAS UNABLE TO MOVE. FORTUNATELY I WAS ABLE TO SLIP INTO AN OPENING IN THE TRAFFIC AND PULLED MY CAR ONTO THE SHOULDER. IT SCARES ME TO THINK OF THE VARIOUS SITUATIONS THAT A TERRIBLE ACCIDENT COULD HAVE OCCURRED HAD I NOT BEEN LUCKY ENOUGH TO MOVE THE CAR OFF THE ROAD. I HAD TO HAVE THE CAR TOWED TO A SHOP AND UNABLE TO REPAIR AT THAT SHOP HAVE THE CAR MOVED TO MY HOUSE WHERE IT NOW SITS. I JUST HAD A MECHANIC LOOK AT THE VEHICLE WITH HIS COMPUTER AND I WAS GIVEN A 3 CHOICE RANGE OF OPTIONS FROM $1100 FOR TORQUE CONVERTER AND SHAFT TO $3100 FOR A TRANSMISSION REPLACEMENT. WHEN I MAKE A DECISION I WOULD BE ABLE TO ARRANGE TO HAVE THE PARTS SAVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398943April 27, 2011
UNKNOWN OR OTHER
THE VEHICLE EXPERIENCED SUDDEN LOSS OF ACCELERATION. THE ENGINE WOULD REV WHEN GAS PEDAL PUSHED, BUT WOULD NOT GAIN MOMENTUM. THERE WERE NO WARNING SIGNS, NO CHECK ENGINE LIGHT, AND NO NOISES. NONE OF THE GEARS WOULD WORK. THE DEALERSHIP SAID THE BANDS INSIDE THE TORQUE CONVERTER HAD SHREDDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398072April 27, 2011
POWER TRAIN
I HAVE NOTICED THAT THIS ISSUE ONLY OCCURS WHEN IT RAINS. I HAVE TAKE IT TO SEVERAL MECHANIC AND THEY WHERE NOT ABLE TO PIN POINT THE ISSUE SINCE IT DOES NOT HAPPEN REGULARLY. WHILE DOING SOME RESEARCH ON THE INTERNET I HAVE NOTICED THAT THIS IS A COMMON THING AMONG FORD FREE STAR. I PLAN TO TAKE MY VEHICLE TO A MECHANIC WITH THE INFORMATION REGARDING PCM ISSUE, IF THIS A COMMON DEFECT I HOPE THERE WILL BE A RECALL. THIS IS AFAMILY VEHICLE I DRIVE MY CHILDREN IN IT EVERYDAY AND THIS IS A POTENTIAL HAZARD IF MY VAN WAS TO DIE ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398919April 26, 2011
POWER TRAIN
STOPPED AT STOP SIGN AND AS SOON AS I TOOK OFF THE GEARS WOULD NOT SHIFT AND I COULD NOT ACCELERATE. I HAD COASTED TO A SIDE STREET WHERE I SAT UNTIL MY VAN WAS TOWED TO MY MECHANIC. AFTER MECHANIC'S REVIEW HE STATED A FAULTY TORQUE CONVERTER CAUSED DAMAGE TO ALL PARTS INSIDE THE TRANSMISSION RENDERING THE TRANSMISSION USELESS. THE TRANSMISSION HAD TO BE COMPLETELY REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397971April 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR SEL TRAVELING @ 60 MPH. AS I WAS PROCEEDING UP A HILL, I NOTICED THAT THE RPMS WERE INCREASING BUT THE CAR WAS NOT ACCELERATING. I TRIED TO MOVED TO THE SHOULDER BUT THE CAR SLOWED TO A STOP BEFORE I COULD GET COMPLETELY OFF THE ROAD. AFTER ROLLING IT OFF THE ROADWAY, MY HUSBAND WHO WAS FOLLOWING US ARRIVED. AFTER SEVERAL ATTEMPTS TO SHIFT INTO DIFFERENT GEARS IT WAS APPARENT THERE NOTHING HAPPENING IN THE TRANSMISSION. WE ARE GETTING THE TRANSMISSION REPAIRED/REBUILT AS WE SPEAK. MILEAGE, 104,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397445April 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FORD FREESTAR SUDDENLY WOULD NOT ACCELERATE OR MAINTAIN SPEED WHILE I WAS DRIVING. I WAS ABLE TO COAST A FEW FEET TO A SAFE PLACE TO LEAVE THE CAR. THE CAR WAS RUNNING, BUT WOULD NOT MOVE IN ANY GEAR. THERE WAS NO INDICATION OF ANYTHING WRONG WITH THE CAR BEFORE THEN. WHEN THE FAILURE OCCURRED, I DID HEAR A SOUND LASTING MAYBE 5 SECONDS, A BIT LIKE HISSING. THE DEALERSHIP REPAIR GUY TOLD ME THE INPUT SHAFT TO THE TRANSMISSION SNAPPED. THE COST TO REPAIR IS ESTIMATED AT $3,200. THIS OCCURRED ON APRIL 24, 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397286April 25, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 30 MPH, THE ENGINE EXHIBITED AN ABNORMAL INCREASE IN RPMS. THE CONTACT ATTEMPTED TO SHIFT THE GEAR INTO DRIVE BUT GEAR FAILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND THE DEALER WAS CONTACTED. THE DEALER STATED THAT THEY WERE NOT AWARE OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397418April 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE DRIVING EASTBOUND ON HIGHWAY 26 IN THE STATE OF OREGON. WE WERE DRIVING UP THE HILL WHEN THERE WAS A ODD SOUND, THEN THE RPM OF THE VEHICLE WENT OVER 3000. WE WERE ABLE TO PULL THE VEHICLE OFF THE HIGH WAY BARELY PAST THE WHITE LINE. I LET OFF THE BRAKE AND TRIED TO DRIVE THE RPM REVVED BUT THE CAR DRIFTED BACKWARDS. WE PUT THE VEHICLE IN PARK AND THEN TRIED AGAIN IN 1, 3 AND DRIVE AND AGAIN SAME RESULT. WE DRIFTED THE CAR BACKWARDS FURTHER OFF THE ROAD AND CONTACTED A TOW. IF WE WERE NOT LUCKY ENOUGH TO HAVE HAD NO TRAFFIC BEHIND US AND HAVE A LARGE ENOUGH SIDE BAR ON THE ROAD WE WOULD HAVE LIKELY BEEN IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397245April 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED AT HIGHWAY SPEEDS (55MPH). TOTAL LOSS OF MOTIVE POWER. AFTER COASTING TO A STOP I WAS UNABLE TO GET THE CAR TO MOVE IN ANY GEAR (DRIVE, REVERSE, 1, 2, ETC.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397763April 22, 2011
ELECTRICAL SYSTEM, POWER TRAIN, FUEL SYSTEM, GASOLINE
THIS IS THE SECOND ISSUE I HAVE HAD WITH WATER GETTING INTO THE PCM(COMPUTER). THE FIRST OCCURRENCE (03/10) I HAD THE CAR TOWED TO THE FORD DEALERSHIP AND WAS ADVISES PER THE OBDB SCAN CODES THAT THE TRANSMISSION NEEDED AN OVERHAUL. I TOLD THE DEALERSHIP THAT I HAD JUST PULLED THE CAR OUT OF MY DRIVEWAY AND HAD NO REVERSE AND HAD SLIPPAGE IN OTHER GEARS, IT WAS RAINING VERY HEAVILY THAT DAY- I ASKED THE DEALERSHIP IF IT COULD BE AN ISSUE OF MOISTURE GETTING INTO PCM(COMPUTER), THE DEALERSHIP SAID THAT THAT WAS NOT THE ISSUE. I THEN HAD THE CAR TOWED TO A REPUTABLE TRANSMISSION REPAIR SHOP, THERE I WAS TOLD THAT MY CAR WAS THE THIRD TO FREESTAR TO HAVE BEEN BROUGHT IN WITH AN ISSUE OF WATER GETTING INTO THE PCM(COMPUTER). THE OWNER OF THE TRANSMISSION SHOP WAS ABLE TO LET THE PCM DRY OUT FOR THREE DAYS AND REINSTALL WITH NO TRANSMISSION ISSUES. THE SECOND EVENT (04/11) HAPPENED AFTER SEVERAL DAYS OF RAIN; WHILE DRIVING TO WORK THE INSTRUMENT PANEL DISPLAYED THE FOLLOWING LIGHTS: CHECK ENGINE, BRAKES, ABS, FUEL, BATTERY, AND TRANS AXLE LIGHT. THE VEHICLE STALLED OUT IN THE MIDDLE OF TRAFFIC, AND I HAD THE CAR TOWED BACK TO MY MECHANIC WHO ADVISED THAT THE FUEL PUMP AND FUEL PUMP MODULE WAS DEFECTIVE AND REPLACED. HOWEVER, THE TRANS AXLE LIGHT WAS STILL APPEARING INTERMITTENTLY. I TOOK THE VEHICLE BACK TO TRANSMISSION SHOP FOR SECOND TIME, AND THROUGH CAREFUL TROUBLE ISOLATION, THEY DETERMINED THAT THE PCU WAS TELLING THE TORQUE CONVERTER TO SHIFT INTO FOURTH GEAR WHILE COMING TO A STOP. THEY ALLOWED THE PCU TO DRY OUT, BUT THEN DETERMINED THAT THE TRANSMISSION MODULE HAD SHORTED OUT AND THAT IT NEED TO BE BROUGHT TO DEALERSHIP TO REPROGRAM PCU. I CONTACTED THE DEALERSHIP WHO STATED THAT THEY ARE NOT AWARE OF ANY MOISTURE/WATER ISSUES WITH FREESTARS AND I ADVISED THEM THAT I AM FILING A COMPLAINT NHTSA AND WILL ALSO FORWARD LETTER TO FORD MOTOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397145April 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT INTO NEUTRAL ABNORMALLY WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THERE WAS WATER IN THE POWER TRAIN CONTROL MODULE AND THAT IT WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED WHO FILED A CLAIM BUT PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 96,000. UPDATED 06/01/11*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 07/29/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397004April 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE BRUNSWICK COUNTY DEPARTMENT OF SOCIAL SERVICES OWNS A 2005 FORD FREESTAR VAN. ON APRIL 20, 2011 FIVE AGENCY STAFF TRAVELING ON INTERSTATE 95 NORTH TO A MEETING TRAVELING AT A SPEED OF 75MPH EXPERIENCED A SUDDEN FAILURE OF POWER CAUSING THE VEHICLE TO SLOW DOWN EVENTUALLY STOPPING. THE DRIVER IMMEDIATELY MOVE TO THE SHOULDER AT WHICH THE VEHICLE WOULD NOT RESTART. THE VEHICLE HAS BEEN TRANSPORTED VIA TOW TRUCK TO A LOCAL AUTOMOTIVE REPAIR SHOP FOR TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397723April 20, 2011
UNKNOWN OR OTHER
I, ALONG WITH MY DISABLED FATHER AND 3 YR OLD DAUGHTER, WERE TRAVELING ON HWY 41 TRAVELING APPROXIMATELY 55 MPH WHEN I TRIED TO PASS SOMEONE AND MY VAN LOST COMPLETE ACCELERATION POWER. I HAD TO GET BACK INTO THE LANE AND COAST TO A SAFE AREA TO STOP AND LEAVE MY VAN. WE WERE SURROUNDED BY CARS TRAVELING IN SPEEDS OF 60MPH + AND COULD OF EASILY BEEN INJURED! THERE WERE ABSOLUTELY NO WARNINGS OF ANY PROBLEMS. THE VAN JUST SIMPLY LOST COMPLETE POWER. NOW I AM LEFT WITH GETTING MY VAN TOWED AND HAVING REPAIRS MADE WHICH ARE LIKELY TO COST SEVERAL THOUSAND DOLLARS! WHY IS THIS NOT ON RECALL YET??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396756April 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS OPERATING IN NORMAL MANNER IN TRAFFIC. SUDDENLY ALL DRIVE POWER TO THE WHEELS WAS LOST. THERE WAS NO WARNING AT ALL FROM A SOUND TO ANY SHUDDER FROM THE VEHICLE. SUDDEN LOSS OF PROPULSION VERY DANGEROUS IN TRAFFIC MOVING 50 MPH. ENGINE NEVER STALLED OR DIED. DRIVER WAS ABLE TO MANEUVER VEHICLE FROM FAST LANE TO A PARKING LOT ENTRANCE AND STOP VEHICLE. ENGINE RUNS FINE, BRAKES NO ISSUE; HOWEVER, THE VAN WILL NOT MOVE IN ANY GEAR. THE TRANSMISSION NEVER ENGAGES WHILE SHIFTING ON THE STEERING COLUMN. THERE IS ABSOLUTELY NO FLUID LEAKAGE OR SMOKE FROM THE TRANSMISSION. VAN WAS TOWED TO A TRANSMISSION REPAIR FACILITY. TORQUE CONVERTER AND PUMP WERE REPLACED. TOTAL CHARGES OF ABOUT $1000 FOR THE WORK. SERVICE MANAGER AT BILL COLLINS FORD DENIED KNOWING OF ANY ISSUES WITH THE TRANSMISSION. WHILE I WAS TALKING TO HIM TWO CUSTOMERS ARRIVED TO PICK UP VEHICLE WITH EXACTLY THE SAME PROBLEM AND SIMILAR OCCURRENCE OF LOSS OF POWER IN TRAFFIC. HIS EXPLANATION WAS COINCIDENCE, YET THIS TORQUE CONVERTER / TRANSMISSION IS STOCKED AT A MUCH HIGHER THAN NORMAL LEVEL IN THE PARTS DEPARTMENT DUE TO HIGH DEMAND PER THE SERVICE DESK TECH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396763April 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2005 FORD FREESTAR WITH 55,000 MILES ON IT THAT I BOUGHT NEW . BUT ON APRIL 15 2011 AS I DROVE DOWN THE ROAD AT ABOUT 30PMH I SUDDENLY HAD NO POWER OF FORWARD MOTION. I WAS HEADING TO A HILL . NOT KNOWING WHAT WAS HAPPENING A HIT THE BRAKES TO STOP AND PULL OVER TO THE SIDE OF THE ROAD. THE CAR BEHIND ME WAS FORCED TO GO AROUND ME IN THE OTHER LANE. THANKFULLY NOBODY WAS COMING UP THE HILL. I TRIED TO PUT THE VAN INTO REVERSE TO SEE IF IT WORKED BUT IT WAS LIKE BEING IN NEUTRAL. THE VAN STARTED ROLLING DOWN THE HILL AGAIN. THE MOTOR WOULD RACE NO MATTER WHAT GEAR I PUT THE VAN IN. I HAD THE VAN TOWED TO TRANSMISSION SHOP WERE I WAS TOLD THAT THEY HAD HEARD OF THIS PROBLEM. HE ASKED IF WHERE WERE ANY SIGNS OF A PROBLEM PRIOR TO THIS. WHICH THERE WERE NOT. HE TOLD ME THAT THE TORQUE CONVERTER OUTPUT SPLINES WERE SHEARED OFF AND THE TRANSMISSION HAD TO BE REBUILT. THAT WOULD COST ABOUT 2,300.00 AND TAKE A WEEK. NOW HE IS GOING TO SAVE THE PARTS FOR ME SO I CAN SEE WHAT HAPPENEDTO THEM. I WOULD LIKE TO SEE IF FORD WILL TAKE RESPONSIBILITY FOR THIS DEFECT BECAUSE IT DOESN'T HAPPEN ON EVERY VAN MADE BUT IS HAPPENING ON A SELECT FEW YEARS. MAYBE IT WAS A BAD MATCH OF PARTS ,BUT I DON'T THINK THAT WE SHOULD HAVE TO PAY FOR THAT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396798April 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED AND SHE COULDN'T ACCELERATE. THERE WERE NO WARNING LIGHTS ON THE INSTRUMENTAL PANEL PRIOR OR AFTER THE FAILURE. THE DRIVER THEN COASTED TO THE SIDE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED HER THAT IT MIGHT BE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE BUT THEY ADVISED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 70,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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