Ford Freestar Complaints

2,533 consumer complaints on file.

#10470510August 14, 2012
SEATS, STRUCTURE:BODY
ON 08/13/2012 TRIED TO ENGAGE THE THIRD ROW FOLDING SEAT TO THE FULL UPRIGHT POSITION. THE DRIVERS SIDE LATCH FOR THE THIRD ROW SEAT WOULD NOT ENGAGE. AFTER FURTHER INSPECTION I FOUND THE SEAT ANCHOR TO BE LOOSE. AFTER I LOOKED AT THE OUTSIDE OF THE WHEEL WELL THE PLATE THAT THE ANCHOR MOUNTS TO WAS COMPLETELY CORRODED ALL THE WAY AROUND AND THE PLATE AND ANCHOR IS DETACHED FROM THE VEHICLE AND FALLING INTO THE WHEEL WELL. THERE IS NOW A BIG HOLE FROM THE OUTSIDE OF THE WHEEL WELL DIRECTLY INTO THE INTERIOR OF THE REAR OF THE VEHICLE. THE INTERIOR OF THE VEHICLE BECOMES SOAKED WHEN DRIVEN IN THE RAIN. SAFETY ISSUE AS OUR KIDS RIDE IN THE THIRD ROW SEAT AND THERE IS NO WAY TO LATCH THE SEAT SAFELY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471026August 14, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/NHTSA 12V-006 *TGW THE CONSUMER STATED WHEN HE CONTACTED THE FIRST DEALER, THEY INFORMED HIM, THEY WOULD EXAMINE THE VEHICLE AND IF NOTHING APPEARED WRONG, THEY WOULD NOT DO ANYTHING. THE SECOND DEALER, INFORMED THE CONSUMER, THEY HAVE BEEN WAITING FOR OVER A YEAR FOR PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471022August 14, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER STATES TRANSMISSION AND TORQUE CONVERTER FAILURE *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTICE STATING CONSUMERS WHO HAD ALREADY PAID FOR THE REPAIRS, WOULD RECEIVE REIMBURSEMENT IN THE SECOND QUARTER OF 2012. THE CONSUMER STATED THE SECOND QUARTER HAS PASSED AND HE STILL HAS NOT RECEIVED REIMBURSEMENT. ON SEPTEMBER 8, 2010 AS HE ACCELERATED TO MERGE INTO TRAFFIC, THE ENGINE SUDDENLY REVVED UP AND THE VEHICLE STARTED SLOWING DOWN. AFTER COASTING ABOUT 2000 FEET, HE WAS ABLE TO GET OFF AT THE EXIT RAMP AND WAS ABLE TO PARK THE VEHICLE AND CALLED A TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470493August 13, 2012
ENGINE, POWER TRAIN
CAR STALLS WHEN IT STOPS, SHUTTERING WHILE IT DRIVES, THE CAR HAS BEEN TO THE SHOP TWICE KNOW. THE SECOND TIME IT WAS LEFT OUTSIDE THE AUTO SHOP AND IT RAINED OVER NIGHT. WHEN THE MECHANICS WENT TO START IT AND LOOK AT IT THEY NOTICED THERE WAS WATER DRIPPING OUT OF OUR ECM. THEY DID SOME RESEARCH AND FOUND THAT THERE WERE DESIGN FLAWS IN THE ECM AND THAT IT WASN'T SEALED RIGHT. THERE SHOULD HAVE BEEN A RECALL BUT THERE NEVER HAS BEEN. I HAVE LOOKED ONLINE AND THERE ARE ALL SORTS OF PEOPLE REPORTING THE EXACT SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469671August 8, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY. THE FAILURE RECURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO WATER PENETRATING THE PCM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,600. UPDATED 10/10/12 *CN UPDATED 10/15/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469698August 8, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIR UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) HE NOTICED A GRINDING NOISE WHILE DRIVING APPROXIMATELY 65 MPH. THE CONTACT MENTIONED THAT THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT MENTIONED THAT THE VEHICLE WOULD DECELERATE PRIOR TO THE REPAIRS BUT IT HAD BECOME MORE PERSISTENT OVER TIME. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469802August 7, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING TRANSMISSION TORQUE CONVERTER *TGW IN MARCH 2012, THE CONSUMER RECEIVED A SAFETY RECALL NOTICE. AFTER A FEW WEEKS, HE DECIDED TO CONTACT THE CUSTOMER SERVICE NUMBER LISTED ON THE MEMO. THE CONSUMER STATED TO HIS KNOWLEDGE, HE NEVER RECEIVED AN UPDATE TO THE ORIGINAL NOTICE THAT WAS PROMISED FOR 2ND QUARTER 2012. ON 04/02/12, THE CONSUMER WAS ADVISED BY A CUSTOMER SERVICE REP, THAT HIS VEHICLE WAS ELIGIBLE FOR THE RECALL. THE CONSUMER THEN INFORMED THE REP, THAT THE TORQUE CONVERTER FAILED ON 12/17/10 AND HE HAD IT REPLACED AT HIS EXPENSE. HE WAS THEN ADVISED TO GO TO THE DEALERSHIP AND TO SEEK A REPLACEMENT AND THEY WOULD ASSIST HIM IN RECOUPING HIS COSTS THROUGH THE FORD ROADSIDE ASSISTANCE PROGRAM. THE NEXT DAY, THE CONSUMER ARRIVED AT THE DEALER. THEY STATED THEY WERE AWARE OF THE RECALL, BUT IT WAS STILL NEW AND THEY HAD NO DETAILS ON HOW TO PROCEED. A FEW WEEKS LATER, THE CONSUMER WAS INFORMED THEY WERE WAITING FOR PRODUCTION OF SUITABLE REPLACEMENT PARTS. WEEKS LATER, THE PARTS ARRIVED. HOWEVER, HE WAS INFORMED THEY WERE NOT DOING REPAIRS, UNLESS THE VEHICLE WAS NOT RUNNING. THE CONSUMER THEN CALLED CUSTOMER SERVICE AGAIN AND RELAYED WHAT WAS SAID TO HIM. THE REP INFORMED THE CONSUMER THE DEALER WAS WRONG AND EVENTUALLY AN APPOINTMENT WAS MADE. FORD CUSTOMER SERVICE INFORMED THE CONSUMER, HE WOULD ONLY BE REIMBURSED FOR THE TORQUE CONVERTER, NOT THE TOWING, BECAUSE THE WORK WAS NOT PERFORMED BY A FORD DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469598August 7, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT HAD RECEIVED NOTIFICATION OF STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER) PRIOR TO THE FAILURE BUT WAS UNABLE TO HAVE THE REPAIRS PERFORMED BECAUSE THE DEALER CONTINUOUSLY ADVISED THAT THE PART NEEDED FOR THE RECALL REPAIR WAS ON BACK ORDER. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469188August 4, 2012
SEATS, STRUCTURE:BODY
WE HAD THE 3RD ROW SEAT FOLDED DOWN FOR CARGO SPACE. UPON PULLING THE SEAT BACK UP, THE LEFT SIDE OF THE SEAT WOULDN'T LATCH AND THE SEAT MOVED WHEN SOMEONE WAS SITTING ON IT. WHEN MY HUSBAND TRIED TO SECURE THE LATCH BY FOLDING THE SEAT BACK DOWN AND THEN BACK UP AGAIN - THE ENTIRE LEFT SIDE LATCH AND PLATE IT'S ATTACHED TO FELL INTO THE WHEEL WELL. HE HAD TO REACH UP OVER THE LEFT REAR WHEEL TO REMOVE THE PART AND SAW THAT THERE IS NOW A HOLE IN THE WHEEL WELL THAT GOES RIGHT INTO THE VAN - YOU CAN LITERALLY SEE IN THE VAN! THE LATCH UNIT: THE PLATE IT'S BOLTED TO AND THE METAL SECTION OF THE WHEEL WELL THAT THE PLATE IS WELDED TO WERE COMPLETELY RUSTED OUT. WE CAN NO LONGER USE THE BACK SEAT DUE TO SAFETY REASONS. WE ARE HAVING A HARD TIME FINDING SOMEONE TO REPAIR IT. ONE PERSON SAID WE'D HAVE TO REPLACE THE ENTIRE WHEEL WELL. WE READ ON LINE THAT FORD HAS RESPONDED THAT THERE ARE NO REPLACEMENT "PARTS" FOR THIS ISSUE BECAUSE IT WASN'T MANUFACTURED TO BE REPLACED. NOW WE HAVE A VAN WE CAN'T GET FIXED, WE CAN'T USE THE 3RD ROW SEATS (WE HAUL THE NEIGHBOR'S 2 KIDS IN ADDITION TO OUR 2 KIDS TO AND FROM SCHOOL), AND GETS WET ON THE INSIDE WHEN IT'S RAINING BECAUSE OF THE OPEN HOLE IN THE WHEEL WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468970August 2, 2012
POWER TRAIN
AS I WAS TAKING OFF FROM A RED LIGHT, I NOTICED THAT MY CAR WOULD NOT ACCELERATE. I PULLED TO THE SIDE OF THE ROAD AND TRIED CHANGING GEARS BUT IT STILL WOULD NOT GO. TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY CHANGED OUT THE TORQUE CONVERTER. SIX MONTHS LATER ON JULY 14TH, IT STARTS DOING THE SAME THING BUT I STILL HAD FIRST GEAR. TOOK IT BACK TO FORD AND THEY SAID THAT IT WAS THE TRANSMISSION THIS TIME. COME TO FIND OUT WHEN THEY CHANGED THE PART THEY DID NOT CHANGE THE FILTER, FLUID, OR BLOW OUT THE LINES. THEY WILL NOT TAKE RESPONSIBILITY FOR THEIR ACTIONS ON THIS. I WILL NEVER BUY ANOTHER FORD OR USE THE FORD PLACE FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468832August 1, 2012
POWER TRAIN
I WAS RUNNING SOME ERRANDS AND MY VAN WAS ACTING WIRED. IT SEEMED LIKE I ONLY HAD FIRST GEAR. I TOOK IT TO FORD DEALERSHIP, FOUND OUT ABOUT THE TORQUE CONVERTER RECALL. TORQUE CONVERTER WAS REPLACED. AT THE TIME THEY ALSO FOUND WATER IN MY TRANSMISSION. THE DID A FLUSH. IT HAS ONLY BEEN THREE MONTHS. TWO WEEKS AGO THE POWERTRAIN LIGHT CAME ON. I TOOK IT TO FORD. THEY DID A DIAGNOSTICS TEST ON IT. SAID IT WAS P0732 INCORRECT GEAR RATIO FOR 2ND GEAR DIRECT CLUTCH NOT LOCKING. WAS WAITING TO SEE IF IT WAS COVERED UNDER RECALL. YESTERDAY WE FOUND OUT IT WAS NOT 07/31/2012. SO I TOOK IT TO MY MECHANIC TODAY 8/1/2012. FIRST THING HE FOUND WAS WATER IN THE TRANSMISSION. HE HAS NO IDEA HOW THE WATER IS GETTING IN AND HAS LOOKED AT ALMOST EVERYTHING THAT COULD ALLOW IT TO ENTER. HE HAS FOUND NOTHING. I HAVE DONE RESEARCH ONLINE AND HAVE FOUND A LOT OF COMPLAINTS REGARDING THIS ISSUE. FORD KNOWS ABOUT IT AND DOES NOTHING. IN THE MEAN TIME THEY EXPECT ME TO PAY A DEALER TOP DOLLAR TO REPLACE MY TRANSMISSION. I DID TELL MY MECHANIC WHAT I FOUND ABOUT THE PCM AND TRANSAXLE VENT ALLOWING THE WATER IN. HE IS GOING TO LOOK INTO IT AND GET BACK TO ME. I HOPE SOMEONE OUT THERE IS LISTENING TO THE CONSUMERS AND CAN GET THIS ISSUE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468429July 31, 2012
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEATING ANCHOR FAILED DUE TO CORROSION PENETRATING THE REAR WHEEL WELL ON THE DRIVER'S SIDE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,507.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468685July 30, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 11S25/12V006000 *TGW THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE FAILURE OF THE TORQUE CONVERTER THAT FAILED PRIOR TO A RECALL BEING ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468293July 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ABNORMALLY WHEN IN REVERSE AND WITH THE BRAKES DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE VEHICLE WAS IN NEED OF MAINTENANCE AND NEEDED A TUNE UP PERFORMED. THE REPAIRS WERE PERFORMED ON THE VEHICLE BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468149July 29, 2012
POWER TRAIN
IN JANUARY 2012 AS PER RECALL NOTICE THAT WAS ON CNN NEWS, FORD ADVISED US IN MARCH 2012 THAT OUR 2004 FREESTAR WAS BEING RECALLED FOR A FAULTY TORQUE CONVERTER. IF THIS PART WERE TO FAIL, THE VEHICLE WILL CEASE TO FUNCTION. THE FORD WEBSITE STATES THAT THE PART IS STILL NOT AVAILABLE AND WILL NOT BE UNTIL THE 2ND HALF OF 2012 WHICH WE ARE ALREADY IN. FORD STATES THAT THE VEHICLE WILL NOT LOSE ELECTRICAL FUNCTION SO THAT WE CAN USE OUR DIRECTIONAL SIGNALS AND COAST TO A SAFE STOP. HOW CAN THIS BE POSSIBLE IF YOU ARE DRIVING ON A HIGHWAY AT 70 MPH AND THE VEHICLE SUDDENLY LOSES ALL POWER TO GO FORWARD OR BACKWARDS AND YOU HAPPEN TO BE IN A LANE THAT IS NOT ALONGSIDE A MEDIAN? WE RECEIVED A PHONE CALL A COUPLE OF DAYS AGO TELLING US TO CONTACT OUR LOCAL DEALERSHIP AS THE PART MAY BE AVAILABLE. WHEN WE DID MAKE CONTACT WE WERE TOLD YET AGAIN THAT THE PART IS STILL UNAVAILABLE. I CANNOT FATHOM HOW THIS PART CAN TAKE SO LONG TO BE MANUFACTURED AND SENT TO DEALERSHIPS. DOESN'T THE FORD MOTOR COMPANY VALUE LIFE? I FIND IT INEXCUSABLE FOR THEM TO TAKE SO MUCH TIME TO REMEDY A SITUATION, A SITUATION THAT PUTS MY FAMILIES LIFE IN PERIL EVERYTIME WE TAKE IT OUT ON THE ROAD. THERE IS NOTHING THAT THEY CAN USE AS A DEFENSE WHEN THEY HAVE KNOWN FOR SUCH A LONG TIME THAT THIS PROBLEM HAS EXISTED. LISTENING TO THE PHONE INFORMATION ON THE # THAT FORD LISTS IS UTTERLY RIDICULOUS. THEY TELL YOU NOT TO WORRY, JUST PULL OFF TO THE SIDE OF THE ROAD WHEN YOUR VEHICLE WILL NOT GO IN FORWARD OR REVERSE...BUT IT WILL COAST TO A SAFE STOP...THAT IS IF SOMEONE DOESN'T CRASH INTO YOU AS YOU ARE MAKING THE ATTEMPT TO GET OFF THE ROAD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468584July 26, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
LETTER FROM CONGRESSMAN MEEHAN ON BEHALF OF CONSTITUENT RE NHTSA RECALL 12V-006 2004 FORD FREESTAR TRANSMISSION TORQUE CONVERTER (DOT/I# H 2012182) *TGW THE CONSUMER STATED HE IS CONCERNED ABOUT THE SAFETY OF HIS VEHICLE AND WAS TROUBLED BY THE FACT, THAT FORD HAS NOT CONTACTED HIM REGARDING A REPAIR DATE AND REPLACEMENT PARTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467836July 26, 2012
ELECTRICAL SYSTEM, POWER TRAIN
WAS STALLED OUT SEVERAL TIMES DURING THE MONTH OF JANUARY AND FEBRUARY OF THIS YEAR. IT WOULD JUST STOP RESPONDING. IT ACTED MUCH LIKE A TRANSMISSION GOING OUT, BUT THAT WAS NOT THE PROBLEM. AFTER MULTIPLE TOWES AND TRIPS TO THE MECHANIC TO ATTEMPT GETTING THIS VEHICLE REPAIRED, IT WAS DETERMINED THAT THE PCM HAD GOTTEN WATER INSIDE AND HAD TO BE REPLACED. I SPENT SEVERAL THOUSAND DOLLARS TRYING TO GET THIS VEHICLE TO RUN AS WELL AS IT HAD BEFORE. ONCE THE PCM ISSUE WAS DISCOVERED, IT DID RUN MUCH BETTER, BUT BY THIS TIME I HAD LOST MY FAITH IN THE VEHICLE. I CANNOT BELIEVE THAT FORD POSITIONED A COMPUTER COMPONENT WHERE WATER WOULD RUN DOWN ONTO IT, AND THEY HAVE NOT BEEN FORCED TO FIX THIS ISSUE. AS A RESULT OF ALL OF MY PROBLEMS WITH THIS VEHICLE, AFTER MANY YEARS OF BEING A FORD OWNER, I SOLD THIS VAN AND PURCHASED A CHRYSLER TOWN & COUNTRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467680July 25, 2012
SEATS, STRUCTURE:BODY
THIRD ROW SEAT NO LONGER LATCHES SECURELY, CAUSED BY CORROSION FROM LEFT REAR WHEEL WELL AREA RUINING BODY LATCHING HOLDING SEAT IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467722July 25, 2012
POWER TRAIN
WHILE DRIVING VEHICLE, I LOST ALL POWER TO THE DRIVE TRAIN. ENGINE CONTINUED TO RUN FINE, BUT WOULD NOT MOVE VEHICLE FORWARD OR REVERSE. HAD IT TOWED TO REPAIR SHOP AND WAS ADVISED THAT THE TRANSMISSION HAD FAILED DUE TO BEING FULL OF METAL SHAVINGS FROM THE TORQUE CONVERTER. HAD TO REPLACE COMPLETE TRANSMISSION AT A COST OF $3039.00. SEVERAL MONTHS LATER I GOT A LETTER FROM FORD MOTOR COMPANY ABOUT A PROBLEM WITH THE TORQUE CAUSING THE TRANSMISSION TO FAIL. THEY SAID THEY WOULD SEND MORE INFORMATION LATER. SO FAR I HAVE NO FURTHER INFORMATION FROM FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467215July 24, 2012
POWER TRAIN
FORD RECALL SAFETY NOTICE 11S25/NHTSA RECALL 12V-006. RECEIVED LETTER DATED MARCH 2012 FOR THE TORQUE CONVERTER REPLACEMENT PARTS AVAILABLE THE SECOND QUARTER, AS OF TODAY, JULY 24, 2012 WE HAVE NOT HEARD ANYTHING FROM FORD ABOUT THE PARTS BEING AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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