Ford Freestar Complaints

2,533 consumer complaints on file.

#10275247June 29, 2009
POWER TRAIN
WITH LESS THAN 50,000 MILES ON THE 2006 FORD FREESTAR MINI VAN BOTH OF THE FRONT HUB ASSEMBLIES HAD TO BE REPLACED. THE SERVICE REPRESENTATIVE AT THE DEALERSHIP STATED THAT THIS HAS BEEN A PROBLEM WITH ALL FREESTARS BUT ONLY SOME OF THE 2004 MODELS WERE GOVERNED BY RECALL. THIS IS THE SECOND FREESTAR THAT I HAVE HAD THIS PROBLEM WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274601June 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING BETWEEN 45-50 MPH, THE CONTACT ATTEMPTED TO MERGE AND THE VEHICLE SHUT OFF WITHOUT WARNING. SHE MANAGED TO PULL THE VEHICLE OVER TO THE SHOULDER OF THE ROAD. IN ADDITION, THE VEHICLE WILL NOT OPERATE IN DRIVE OR REVERSE. THE DEALER STATED THAT THE INPUT SHAFT TORQUE CONVERTER FAILED. THE ESTIMATED COST FOR REPAIR WAS $3,300. THE CURRENT AND FAILURE MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274627June 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR JUST WON'T GO!! MECHANIC SAYS ITS THE TRANSMISSION. I ONLY HAVE 73,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274647June 22, 2009
ELECTRICAL SYSTEM
I HAVE A 2006 FORD FREESTAR THAT HAS BEEN NOTHING BUT PROBLEMS. TWICE I LOST POWER COMPLETELY WHILE DRIVING. THE FIRST TIME IT WOULDN'T START SO I HAD IT TOWED TO THE FORD DEALERSHIP. THEY SAID IT STARTED RIGHT BACK UP AND IT WAS FINE NOW. THIS WAS IN NOVEMBER OF 2008. IN JANUARY 2009 IT DIED ON ME AGAIN. I WAITED A FEW MINUTES AND IT STARTED BACK UP. I TOOK IT TO A DIFFERENT DEALER THE SECOND TIME. THEY SAID THERE WAS WATER IN MY POWER CONTROL MODULE (PCM) AND REPLACED IT. I HAVE NOT LOST POWER SINCE THEN. I AM NOW HAVING SOME PROBLEMS STARTING THE VAN. THE VAN HAS BEEN IN THE REPAIR SHOP A MINIMUM OF 30 TIMES IN 2 1/2 YEARS BUT IT IS NEVER THE SAME PROBLEM SO THE LEMON LAW DOES NOT APPLY IN MY STATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274539June 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TOOK FAMILY TO PITTSBURGH ZOO. JUST STARTED THROUGH TUNNEL AND THE VAN HAD NO POWER AND THEN JUST STOPPED IN THE MIDDLE OF THE TUNNEL. WOULDN'T CHANGE INTO ANY GEARS OR MOVE..AN ALL OF A SUDDEN EVENT..HAD DAUGHTER WHO IS HANDICAPPED IN VAN WITH US..WAS A VERY SCARY THING BEING STUCK IN THE TUNNEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274310June 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WITH NO WARNING, THE VAN BEGAN RUNNING ROUGH AND THE RPM'S WOULD INCREASE BUT THE SPEED WOULD NOT. FORD DEALERSHIP DIAGNOSED LOSS OF 3RD GEAR, PROBLEM WITH VALVE BODY & SOLENOID. NO FINANCIAL HELP FROM EITHER DEALERSHIP OR FORD. (NO WARRANTY) TOOK VAN TO TRANSMISSION SPECIALIST, DIAGNOSIS: WATER FROM RADIATOR LEAKED INTO TRANSMISSION (MANUFACTURERS DEFECT?) IT WILL NEED NEW TRANSMISSION AND POSSIBLY RADIATOR. REPAIRS HAVE NOT YET BEEN MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274317June 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2005 FREESTAR FAILS TO ACCELERATE WHEN ENTERING THE HIGHWAY, I HAD THIS PROBLEM WHEN I BOUGHT THE VAN IN 2005, THE VAN SEEMS TO DO FINE ONCE ITS UP TO SPEND. THE DANGER COMES IN WHEN I ENTER TRAFFIC PRESS THE GAS AND THE VAN DOESN'T RESPOND, I LIFT UP OFF THE GAS TRY IT A COUPLE OF TIMES BEFORE THE VAN RESPOND AND GO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274233June 18, 2009
VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE ENGINE BEGAN TO REV EXCESSIVELY HIGH. THE CONTACT DEACTIVATED THE CRUISE CONTROL AND DEPRESSED THE ACCELERATOR PEDAL, BUT THERE WAS NO RESPONSE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THEY STATED THAT THE TRANSMISSION INTAKE SHAFT WAS CRACKED. THE TRANSMISSION WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 103,000. UPDATED 08/04/09 *BF UPDATED 08/05/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274246June 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING OUR 2005 FORD FREESTAR HOME FROM GREENWICH, CT TO WILTON, CTON I-95 THE VAN SUDDENLY LOST SPEED. THE RPMS WERE STILL UP BUT THE SPEED DECREASED TO 20MPH. MY WIFE WAS ABLE TO MAKE IT TO THE FORD DEALERSHIP THEY INFORMED HER THAT WE NEEDED A NEW TRANSMISSION. AS THE VAN HAS ONLY 42,000 MILES ON IT AND THERE WAS NO HINT OF TRANSMISSION PROBLEMS BEFORE THIS INCIDENT, THIS SURPRISED US. IT IS OUT OF WARRANTY AND WILL COST APPROX. $3500. AS OF THIS POSTING, THE WORK HAS NOT BEEN COMPLETED BY THE DEALER. I HAVE SINCE DISCOVERED THAT THIS IS A RELATIVELY COMMON PROBLEM FOR FORD FREESTARS AND THERE MERCURY COUSINS.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273737June 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ON A TWO LANE ROAD AT 35 MPH MY 2004 FORD FREESTAR WITHOUT ANY WARNING SUDDENLY ACTED LIKE IT SHIFTED INTO NEUTRAL. LUCKILY I WAS ABLE TO PULL DOWN A SIDE ROAD AND INTO A PARKING LOT WHERE I FOUND THAT THE VAN WOULD NOT GO INTO ANY GEAR FORWARD OR REVERSE. I CALLED FOR HELP AND WAS ABLE TO PULL THE VAN BACK TO MY HOME WHERE IT SITS TODAY WAITING TO FIGURE OUT HOW TO GET IT FIXED. THIS EVENT HAPPENED AT AROUND 6:00 IN THE EVENING. THE VAN WAS DRIVEN EARLIER AROUND TOWN AND ON THE HIGHWAY AT HIGHWAY SPEEDS WITH NO PROBLEMS AT ALL. IT SCARES ME TO DEATH TO THINK WHAT MIGHT HAVE HAPPENED IF MY WIFE OR TEENAGE DAUGHTER (WHO ONLY HAS HER TEMPS AND WAS DRIVING THE VAN EARLIER AT THOSE HIGHWAY SPEEDS) HAD BEEN DRIVING AND COULDN'T GET OFF THE ROAD. I HAVE BEEN READING ON THE INTERNET THAT THIS IS NOT AN ISOLATED INCIDENT. THERE ARE A LOT AND I MEAN A LOT OF PEOPLE WHO HAVING THE EXACT SAME TRANSMISSION PROBLEM. THIS IS A TRAGEDY WAITING TO HAPPEN. LIKE I SAID THIS HAPPENED WITHOUT ANY WARNING. IF THIS WOULD HAVE HAPPENED ON A CROWDED CITY STREET OR A BUSY RUSH HOUR TRAFFIC HIGHWAY WE WOULD HAVE BEEN POWERLESS TO DO ANYTHING BUT TRY TO COAST THE CAR AS BEST WE COULD TO A SAFE PLACE WITHOUT GETTING KILLED! IT ALSO WOULD HAVE BEEN UNSAFE FOR ANYONE ELSE ON THE ROAD WHO WAS TRYING TO AVOID HITTING US! I WORK FOR THIS CAR COMPANY AND WILL BE IN CONTACT WITH THEM ON MONDAY TO TRY AND FIND SOME ANSWERS. I JUST WANTED TO FILE MY COMPLAINT WITH YOU AND HAVE IT ON THE RECORD. WE WERE VERY VERY LUCKY! THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273182June 9, 2009
AIR BAGS
DRIVER SIDE AIR-BAG DID NOT REACT TO CRASH BUT PASSENGER SIDE DID. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10273230June 9, 2009
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ON A MAIN ROAD, MY 2004 FORD FREESTAR TRANSMISSION FAILED. AS IN ALL THE OTHER REPORTS THERE WAS NO WARNING WHATSOEVER. PARK ENGAGES HOWEVER NO OTHER GEAR DOES. VEHICLE IS AT TRANSMISSION SHOP AS I WRITE THIS. FORD STATES THERE IS NO ISSUE, AND BECAUSE I AM OUT OF THE EXTENDED WARRANTY BY 5,000 MILES THERE IS NOTHING THEY CAN DO FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273266June 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE DID NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE ENGINE REVVED EXCESSIVELY HIGH. THE DRIVER MANAGED TO PULL THE VEHICLE OVER AND CALLED ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP FOR INSPECTION AND THE TECHNICIAN STATED THAT THE AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272857June 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 65 MPH, THE TRANSMISSION FAILED ON THE VEHICLE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE FORD MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 82,000. UPDATED 07/28/09. *LJ THE CONSUMER STATED THE PROBLEM WAS WITH THE SPLINES IN THE TORQUE CONVERTER. UPDATED 07/30/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272736June 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MAY 16, 2009 I WAS LEAVING HOUSTON IN HEAVY SATURDAY AFTERNOON TRAFFIC. I WAS DRIVING MY 2004 FREESTAR IN THE NUMBER ONE LANE AT THE 65 MPH SPEED LIMIT WHEN SUDDENLY, WITH NO WARNING,I WAS IN NEUTRAL WITH THE ENGINE REVVING. FOR SEVERAL HEART STOPPING MINUTES I COULDN'T GET CARS TO LET ME OVER TO THE SHOULDER, AND, BY THE TIME THEY DID, I WAS BARELY COASTING. I WAS ABLE TO IMMEDIATELY EXIT AND ROLLED TO A STOP ON THE ACCESS ROAD. I DISCOVERED THE CAR WOULDN'T ENGAGE IN ANY GEAR. AFTER AN HOUR AND A HALF WAIT FOR A TOW TRUCK IN 95 DEGREE WEATHER, IT WAS TOWED TO THE NEAREST FORD DEALER. THE VEHICLE WAS IN THE SHOP FOR A WEEK. THE SERVICE ADVISOR REPORTED THAT THE TORQUE CONVERTER PUMP SHAFT SPLINES HAD STRIPPED AND HAD TAKEN OUT THE TRANSMISSION. THE REPAIR BILL CAME TO $3493.71. THE RENTAL CAR COSTS TO GET ME HOME TO WACO, TEXAS AND BACK AFTER THE CAR WAS REPAIRED $466.90. WHEN I PICKED UP MY VAN, I TALKED WITH THE SERVICE MANAGER, SHOWING HIM THE MYRIAD COMPLAINTS TO NHTSA ABOUT THE SAME PROBLEM IN THE 2004 FREESTAR. ALTHOUGH HE WAS SYMPATHETIC, HE WAS ALSO NON COMMITTAL ABOUT THE ISSUE. I ASKED HIM IF THE REBUILT TRANSMISSION HAD THE SAME TORQUE CONVERTER AS THE ORIGINAL. HE SAID "YES" THAT THEY COULD ONLY REPLACE PARTS WITH THE PARTS THAT WERE INDICATED FOR THAT SPECIFIC VEHICLE. I AM A 65 YEAR OLD WOMAN AND HAD ANOTHER SENIOR FRIEND AND TWO DOGS WITH ME WHEN THE CAR DIED. THE VERY REAL THREAT OF BEING HIT ON A BUSY HIGHWAY FOLLOWING A PROBLEM LIKE THIS WAS SCARY ENOUGH, BUT THE REALIZATION THAT IT COULD HAVE HAPPENED AN HOUR LATER ON A TWO LANE ROAD WHILE PASSING A SEMI ALMOST DID ME IN.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272785June 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY COMPLAINT IS REGARDING THE TRANSMISSION IN MY FORD FREESTAR. I COMMUTE TO WORK DAILY, AND ONE MORNING WHILE ON THE HIGHWAY MY VEHICLE STALLED. LUCKILY, THE TRAFFIC WAS NOT HEAVY AT THE TIME BUT I WAS STILL UPSET ABOUT THIS INCIDENT. MY TRANSMISSION IS GONE. I AM A SINGLE MOTHER MAKING PAYMENTS ON A VEHICLE THAT IS CURRENTLY SITTING IN MY DRIVEWAY BECAUSE I CAN NOT AFFORD TO REPAIR THE TRANSMISSION. I AM GRATEFUL MY CHILDREN WERE NOT IN THE VEHICLE WITH ME AT THE TIME MY VEHICLE DECIDED TO DIE IN THE MIDDLE OF THE HIGHWAY. I HAVE RESEARCHED THIS ISSUE ONLINE AND HAVE FOUND THAT I AM ONE OF MANY WHO HAVE DIFFICULTIES WITH THEIR VEHICLE GIVING OUT ON THEM WHILE DRIVING DUE TO THE TRANSMISSION AND PCM. THE MAIN REASON I AM LODGING THIS COMPLAINT IS IN HOPES THAT MAYBE IF ENOUGH PEOPLE COMPLAIN ABOUT THIS ISSUE, THEN MAYBE A RECALL WOULD BE ISSUED. I AM SURE I AM NOT THE FIRST AND NOR WILL I BE THE LAST TO COMPLAIN ABOUT FORD'S FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272638June 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT NOTICED THAT THE GEARS WOULD NOT SHIFT FORWARD OR BACKWARDS. SHE TOOK THE VEHICLE TO A TRANSMISSION SPECIALIST AND THEY REPLACED THE TORQUE CONVERTER AT THE COST OF $1,040. THE MANUFACTURER DID NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272647June 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 67 MPH WITH THE CRUISE CONTROL ACTIVATED, THE AMP DISPLAYED 6,000. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED TO THE DEALER. THE DEALER STATED THAT THE INPUT SHAFT FAILED AND CAUSED THE TORQUE CONVERTER TO FAIL AS WELL. THE DEALER REPLACED THE TRANSMISSION WITH A REBUILT TRANSMISSION AT THE COST OF $3,609.14. THE MANUFACTURER STATED THAT THE WARRANTY EXPIRED IN NOVEMBER OF 2007; THEREFORE, THEY WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 35,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272435May 31, 2009
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, ELECTRIC, LATCHES/LOCKS/LINKAGES
TWICE OUR 2005 FORD FREESTAR EXPERIENCED WATER LEAKAGE THROUGH THE COWL GRILL ON THE HOOD. AFTER HEAVY RAIN IN MARCH 2008, THE FIRST OF SEVERAL BREAKDOWNS AND FIX ATTEMPTS OCCURRED, RESULTING IN 3 MONTHS OUT OF SERVICE, AND REPLACEMENTS OF THE WIRING HARNESS, THE PCM COMPUTER, SEVERAL OTHER COMPUTERS AND SENSORS, AND THE ENTIRE TRANSMISSION, EQUALING NEARLY $5,000 IN TOW, RENTAL CAR, AND REPAIR BILLS--SOME OF WHICH THE DEALERSHIP TALKED MY INSURANCE TO PAY FOR AS A "WATER DAMAGE CLAIM." IN BETWEEN, WE'VE HAD MULTIPLE ELECTRICAL SYSTEM PROBLEMS AND BREAKDOWNS, AND THEN THIS PAST MARCH 2009, ALSO DURING HEAVY RAIN, THE CAR EXPERIENCED THE WATER DAMAGE BREAKDOWN. THIS TIME THE WATER ONLY RUINED THE PCM COMPUTER, BUT THE DEALERSHIP REFUSED TO HONOR THE REPAIRS THAT WERE LESS THAN 12 MONTHS OLD AND WE TOOK IT TO A PRIVATE LICENSED REPAIR TECHNICIAN. HE FOUND THE TECHNICAL SERVICE BULLETIN ONLINE THAT DESCRIBED THE KNOWN WATER LEAKAGE PROBLEM IN SOME 2005 FREESTAR MODELS AND DID THE RECOMMENDED FIX TWICE. IN HIS OPINION AND IN THE GEICO INSURANCE ADJUSTERS OPINION, THIS IS A SERIOUS PROBLEM THAT FORD NEEDS TO ADDRESS. THIS TIME WE HAD NO COVERAGE FOR THE DAMAGE AND WERE OUT OF A VEHICLE FOR TWO MONTHS AND OUT OF POCKET OVER $3,000. I'VE BEGGED FORD'S CORPORATE OFFICES TO TAKE THE VEHICLE BACK AND JUST LET ME OUT OF THE FINANCING BUT THEY REFUSE DUE TO THE NUMBER OF MILES. ALSO, THE ATTORNEY GENERAL'S LEMON LAW OFFICE SAID THERE WERE TOO MANY MILES. IN ADDITION TO THESE PROBLEMS, IN 90,000 MILES, I'VE HAD TO REPLACE THE ROTORS NOW FOUR TIMES BECAUSE THEY ARE WARPING DANGEROUSLY. THE PADS ARE OK, BUT THE ROTORS ARE CONTINUALLY WARPING AND IT COSTS $800 EACH TIME TO HAVE THE BRAKES FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270153May 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FREESTAR MINIVAN WAS DRIVING AND REVVED UP AND WOULD NOT GO ANYMORE GUESS TRANSMISSION WENT OUT ONLY 60,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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