Ford Focus Complaints

22,326 consumer complaints on file.

#11570332February 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle went into LIMP Mode. The contact stated that there were metal fragments in the oil. The contact stated that the drive belt was disintegrating, and there were fibers in the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair. No additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570363February 6, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking, stalling, and shaking abnormally. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission clutch assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570370February 6, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570422February 6, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
The engine died while I was driving with my fiance, and the steering gave out. There was a loss of power to both the engine and brakes. The timing of shifting was inconsistent and I couldn't keep up with speed of traffic. Ford has confirmed that there is a problem with my vehicle and that the engine could explode. This is from their recall live on their site: "The engine oil pump drive belt tensioner arm to fracture, separate from the tensioner backing plate, and/or the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure. A loss of engine oil pressure can result in engine damage and/or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash." My car has been inspected by the local Ford dealership. There was a warning lamp that showed on the dashboard the day I had planned to get an oil change done by the Tuttle-Click Ford. They completed my oil change and did not acknowledge that I had an engine warning light. I had to call them back the same day to ask why the light was still on and if they fixed it, and they said to bring it back in. Once I did, they said they would have to take apart my engine. After bringing it to two other mechanics (the failure getting progressively worse), one of them was kind enough to let me know my car was recalled. Information that Ford never led out with once I brought my car in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569939February 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle restarted after 2-3 attempts. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569955February 5, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered when the transmission was shifted from 2nd to 3rd gear. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch needed to be replaced. The contact was informed that the VIN was included in Customer Satisfaction Program: [XXX] (Transmission Clutch Shudder - Transmission Clutch Warranty Extension – Power Train); however, the dealer denied performing the repair due to the vehicle having a Salvage Title. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569961February 5, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle started shuddering and hesitated to respond. The check engine warning light was illuminated. The contact exited the highway and drove to a relative's residence. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse (R). The contact also stated that while attempting to drive from a complete stop, the vehicle was significantly sluggish. The vehicle was towed to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570020February 5, 2024
POWER TRAIN
Transmission jerking and shaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570034February 5, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the brakes failed to function as intended. The contact depressed the brake pedal and the vehicle stalled. Additionally, the contact stated that when the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch pack and that the clutch pack needed to be replaced. The contact was informed that the failure was not eligible to be covered under warranty because the failure was not severe. The vehicle was not repaired. The contact was informed that if the repair was paid for out of pocket, to keep the receipt to be eligible for reimbursement later. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570080February 5, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while operating the vehicle, the message "Transmission Overheating" was displayed, and the vehicle lost motive power. Additionally, the check engine warning light illuminated, and the gear was stuck, and the vehicle failed to properly accelerate. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the clutch had fractured. The contact stated the vehicle was taken to the dealer several times, but the failure could not be duplicated. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570096February 5, 2024
WHEELS:HUB
The contact owns a 2000 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power in the middle of the road. The contact allowed the vehicle to sit for several minutes and then restarted the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with a failed passenger’s side rear-wheel bearing, and a failed brake drum. The contact was informed that the passenger’s side rear-wheel bearing, and brake drum needed to be replaced. The vehicle was repaired. The contact stated that within a week the failure reoccurred. The contact stated that the failure had occurred three times, and two times the vehicle had to be towed. The contact stated that a local dealer owner went to the residence and inspected the vehicle. The contact was informed that the rear passenger’s side wheel had a lot of play. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 202,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570108February 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the timing belt and engine oil pump belt fractured, and the vehicle lost oil pressure and the engine failed. The oil pressure, check engine, and battery warning lights illuminated. The vehicle was towed to a local mechanic and was diagnosed with engine failure. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) as a possible solution however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 86,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569816February 4, 2024
POWER TRAIN
I purchased this car recently, and it ended up having a faulty transmission. Research shows many of these car’s with a “Power shift” transmission have had the same issue. Please do what’s right, and initiate a recall. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569845February 4, 2024
POWER TRAIN
Vehicle shudders or jerks when accelerating from a stopped position. Issue seems to be gradually getting worse over the past year or so. Car had well under 50,000 miles when issue commenced and is well maintained and responsibly driven. Ford dealer advises that clutch assembly is likely failing but represents that issue is not under warranty, recall or safety advisory, or customer satisfaction program. I am concerned that the clutch will fail when accelerating from a stopped position in traffic or while shifting at a high speed and cause an accident. There are no warning or other message lights. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569564February 2, 2024
FUEL SYSTEM, GASOLINE
The contact's fiancé owns a 2014 Ford Focus. The contact stated that while his fiancé was driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the vehicle hesitated to start and failed to start right away after a jumpstart. The contact was later able to start the vehicle. The RPM also fluctuated while the vehicle was idling. The vehicle was taken to an independent mechanic, who reset the check engine warning light; however, the failure recurred. The vehicle was taken back to the independent mechanic, who retrieved DTC Code: P1450 and determined that the canister purge valve (CPV) and fuel vapor system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 19V515000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The failure mileage was approximately 98,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569247February 1, 2024
POWER TRAIN
I have a 2017 ford focus s the transmission has went out 3 times was fixed 30 days after buying the car and transmission recently went out again taken back to Tom wood ford where the car was purchased and they said the clutches was out in the transmission they replaced them got car back drove 5 miles and transmission went out again toward it back to dealer and not they say transmission module no good they replaced it for 949.00 and went to plug it in ford change the plug from the size plug that was in there now they have to change the wiring harnesses and want me to pay for it this is the 6 speed powershift transmission that has had issues in the focus and Fiesta since 2008 and it keeps burning out please there needs to be a recall on this transmission as it can and will go out at anytime and mutiple times and could go out in traffic and cause a very serious crash this is a major safty issue as it pertains to the drive ability of the vehicle. As it has now stop working 3 times in less then 2 years of owning the car.i have even contacted ford corporate customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569320February 1, 2024
STEERING
My power steering went out so my rack and pinion needed replaced and my car is only at 85,000 miles. This is a manufacturer error on ford's part and would like it to be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568960January 31, 2024
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while at a complete stop, a message indicating that the vehicle was overheating was displayed, and the vehicle went into LIMP Mode. The contact was able to pull into a gas station. The vehicle was then towed to the dealer, where it was diagnosed that the engine had failed due to the oil pump failure. The vehicle was repaired under warranty; however, the failure recurred while at a complete stop. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt failure had caused the engine to fail. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569024January 31, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speed and attempting to accelerate, the RMP would rise, but the vehicle would not move. The check engine warning light illuminated with the following messages: Transmission friction element B performance/stuck in off position - control module of transmission (TCM); Apply time range/ performance of transmission friction element B- control module of transmission (TCM); and Control module communication Buss 'A' off instrument control panel module. The contact stated, when the engine failed there was a message that stated transmission fault, service now. The vehicle was taken to the dealer and a diagnostic was performed. The dealer stated that the clutch was defective and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569044January 31, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the RPM's were increasing and decreasing erratically on the tachometer, after which the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission was not shifting properly. Due to the failure the clutch 'A' stuck-engaged fault requiring the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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