Ford Focus Complaints

22,326 consumer complaints on file.

#11574937March 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, the vehicle lost motive power. The battery warning light was illuminated. The contact was able to pull into a parking lot. The vehicle failed to restart and was jump-started; however, the vehicle failed to respond while depressing the accelerator pedal. The vehicle was towed to an independent mechanic, where it was diagnosed that the oil pump drive belt fad failed, causing the engine to seize. The vehicle was then towed to the dealer, where the same diagnostic was made, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574949March 1, 2024
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that upon the start of the vehicle, the "Engine Malfunction, Service Now" message was displayed on the instrument panel. In addition, the "Parking Aide Malfunction Service Required" message was displayed on the instrument panel when the vehicle was shifted into reverse(R). The vehicle also stalled upon the depression of the accelerator pedal after coming to a complete stop with the check engine warning light flashing on the instrument panel. The contact took the vehicle to an independent mechanic and replaced the battery, starter, and spark plugs; however, the failure persisted. The vehicle was taken back to the independent mechanic and the contact was informed that the transmission control module (TCM) was defective. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574773February 29, 2024
FUEL/PROPULSION SYSTEM, ENGINE
After fuel up the vehicle will stall when attempting to start and throw codes: p1450 and p0456. As well as try to stall and slower speeds and stops. After the engine light turns on the fuel gauge seems to have an incorrect reading.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574621February 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that the oil light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact of low oil pressure, replaced the solenoid, and completed an oil change but was unable to increase the oil pressure in the engine. The contact called the local dealer and was informed about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact was informed about a diagnostic test. The contact stated that while driving 45 MPH, the engine seized. The vehicle was towed to the local dealer for an engine oil pump failure. The parts were not available, and the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574676February 29, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 30 MPH, the vehicle shut off with the "Transmission Hot" message on the instrument panel. The contact drove the vehicle to the nearest independent mechanic where the vehicle was diagnosed with a defective clutch kit located inside the transmission. The vehicle was later towed to two other independent mechanics who also diagnosed the vehicle with the same failure. The contact was then informed of NHTSA Campaign Number: 18V845000 (Power Train) which a mechanic linked to the failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574436February 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while his daughter was driving 45 MPH, the vehicle lost motive power and stalled. The vehicle failed to restart. The service engine soon message was displayed. The vehicle was towed to an independent mechanic, who informed the contact that the vehicle lost oil pressure, and the drive belt went into the timing chain. The engine was replaced. The failure recurred and was taken back to the independent mechanic, who replaced the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574454February 28, 2024
STEERING
My car made grinding sounds when turning the steering wheel. My mechanic found a leak on Power Steering Pump & replaced it. My car has only 48,800 miles & there's a recall for Ford Trucks with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574538February 28, 2024
POWER TRAIN
The contact's wife owns a 2018 Ford Focus. The contact stated that on two separate occasions, the vehicle began to hesitate with the "Temperature Hot, wait 5 Minutes" and check engine warning lights illuminated. On both occasions, the vehicle was towed to the dealer where the vehicle was diagnosed with a defective transmission module and actuator assembly. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was repaired. The failure mileage was 100,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574541February 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated, and the vehicle lost motive power. The contact checked the oil level, and the oil level was good. The vehicle was taken to the dealer and the contact was informed that a diagnostic test was needed. The contact took the vehicle and attempted to trade in the vehicle. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574569February 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the contact's daughter was driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to the oil pump tensioner arm failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574578February 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light and the low oil warning lights illuminated. The contact stated that the brakes were inoperable and the contact had to utilize the hand brake to stop the vehicle. The vehicle was towed to the dealer, however the dealer was unable to service the vehicle due to being over-booked. The vehicle was then towed to an independent mechanic where the vehicle was diagnosed with a failed oil pump tensioner. The contact stated the timing belt, the oil pump, water pump, oil pump belt and the tensioners, brake booster vacuum, and thermostat were all replaced. The contact stated that the failure reoccurred. The vehicle was taken to the dealer. The vehicle had not been diagnosed or repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574584February 28, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
Unknown, vehicle slips out of gear leaving you stranded in the middle of the street
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574285February 27, 2024
FUEL/PROPULSION SYSTEM
My card was recalled several years ago for a Purge Valve Canister. It was repaired but would still cut out sometimes. It is doing it again now, as a matter of fact when you pull up to a light or sudden stop it will stall the engine. Also when you fill up with gas, it does not want to start. I know that when it was fixed, the problem was a band aid fix. There is something in the vehicle causing this Purge Valve canister to malfunction. I think it should be covered under the SAME RECALL and it should be paid for by FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574293February 27, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, and the RPMs revved to 4,000 RPM and back to 0; however, the vehicle failed to respond. The contact depressed the accelerator pedal for a second time, but the vehicle jerked while responding. The contact stated that the failure recurred while her husband was test-driving the vehicle. The vehicle was taken to O'Reilly, where it was diagnosed that the TCM had failed. The contact stated that her husband was able to drive the vehicle after several attempts. The contact stated that while driving to the nearby dealer, several unknown warning lights were illuminated. A message indicating that the transmission was overheated and that the vehicle was undrivable was displayed. The contact's husband was able to pull into the dealer parking lot, where the vehicle became undrivable. The dealer replaced the TCM; however, the failure persisted. The dealer determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574317February 27, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal failed to function as intended. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond, and the vehicle stalled. Additionally, the service transmission warning light was illuminated. The contact was advised that the failure could not be diagnosed without the check engine warning light being illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574321February 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where an oil change was performed. The dealer diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574323February 27, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered and vibrated abnormally while accelerating from a stop and the vehicle was moving from left to right. Additionally, while depressing the accelerator pedal, the vehicle failed to respond. No warning light was illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the clutch assembly was repaired four times in the past; however, the failure persisted. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and suggested that the contact seek assistance from the dealer. The contact was also referred to the NHTSA Hotline for assistance. The failure mileage was 87,820.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574353February 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while driving 25 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle and continue driving. The vehicle was taken to the dealer, where it was diagnosed that the engine was blown due to the oil pump failure. The vehicle was repaired under warranty; however, the contact was charged a deductible fee. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were contacted for reimbursement of the deductible fee, but the manufacturer denied reimbursement. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573932February 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. After the vehicle had been parked for several hours, the contact attempted to restart the vehicle and the vehicle failed to restart. The contact waited for several hours before being able to restart the vehicle. The failure to start had occurred a second time however, the contact was not able to restart the vehicle. The vehicle was taken to the dealer and unknown repairs were performed; however, the repair failed to fix the vehicle. The dealer was contacted regarding the recall. The manufacturer was made aware of the issue. The failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573959February 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The low oil pressure warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil pump tensioner belt. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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